After you go through border security and get your luggage, it's time to go to your next…read moredestination. I chose Sixt for my rental car company. Walking up to the counter, the representative spoke English, I was able to complete my transaction very quickly. After signing multiple screens, I'm asked about a few different brands and I decide on a Peugeot. I'm told to walk the long corridor and go to the lower level. I'm given the spot number, it seems like a pretty typical car rental scenario. I go to the spot and see a brand new Peugeot in a funky metallic blue. Very hip! Here's the issue. My rental came with GPS. I could not figure out how to get the menu to English! I ultimately had to rely on Google maps on my cell phone. This car was a gas saver, I did a lot of driving and filled up once. Easy transaction and was given a nice car. I would rent from Sitx again.

I have never had any report of damages in the 20 years I've been renting cars from Budget,…read moreNational, Avis, until I rented a car from Sixt in Berlin. After 1 day of returning the car the noted a damage on the tire rim that had already existed on the car prior to when I drove off with the car. I sent them pictures I took while the car was parked at their rental parking lot before driving off. And still they sent me an email of $800+ invoice for the damage with button to "Pay now". I reported them to the BBB and posting a review like this everywhere so that nobody EVER uses SIXT again. I will surely not!

Really good service from the car pickup staff with additional information regarding our route we…read morewere going to take.

AVOID AT ALL COSTS!…read more The employee helping us installed a car seat and adjust the child locks on our rental vehicle. He also started the vehicle because he wanted to show us where the start button was located (not a typical location). Unfortunately, he inadvertently left without giving us the key to the vehicle. Simple mistake but we didn't know this had happened until we arrived at our destination, attempted to turn off the vehicle and a message displayed on the vehicle stating that the key was missing. With a company as large as Hertz, this should not have been a huge problem, right? WRONG. It took 6 days for them to bring a loaner vehicle to us and another 2 days for them to deliver a replacement key. Meanwhile we were completely stranded and everyone we talked to (customer service, roadside assistance, this location, etc) just kept saying "we will look into it" or "we will call you back." I can't imagine what I would have done if I had been stranded with my toddler at a gas station or somewhere without accommodations. At the end of our rental agreement, we returned the vehicle and the key in the exact same condition it was issued to us. The tacked on: 48.52 EUR for fuel in the loaner car (we only drove it to pick up the replacement key) 508 EUR for the key that they lost 37 EUR for delivery of the loaner vehicle (on day 6 of our rental agreement) After several emails to Hertz and over a month of no response, I just received a canned response saying they would only refund the fuel charge.  They claim they can charge me because: "When a customer rents a vehicle, he or she accepts responsibility for the vehicle and its equipment.  If the vehicle is damaged during an accident, the customer will be held responsible and charged the appropriate repair costs." I never took possession of the key yet they want to hold me financially responsible for their employee's actions. I wish I had read the HUNDREDS of reviews on Google and Yelp stating this location was continually defrauding their customers! It is obvious that they have a serious issue with the management at this location and I am appalled the Hertz is willing to put their reputation on the line rather than addressing the issue.

They will randomly charge your credit card a year later for "fees"…read more STAY AWAY! They won't say what the fees are for. But they will charge you $5 here, $45 here, $120 next month... This place is a scam.

This place is a scam! They falsely charge you thousands of dollars for fake damage without and…read moreproof or any notice to you. When you call to dispute the charge they can't find any records and they say they'll get back to you but they never do. The other reviews prove that they do this regularly to scam credit cards and insurance. This place needs to be shut down and all employees should be investigated for fraud!!!! Stay away and never using enterprise again!

I see the bad reviews and my rental experience was not perfect, but the pick up and return was…read morefairly uneventful. I had an Audi A6 for 15 days. It's a nice driving car and easily keeps up with traffic on the autobahn. The controls were not totally intuitive and the brakes began squeaking on day 2. This was pretty embarrassing at the gate of a military installation. Stopped by a Europcar car lot and garage and was told that this is normal for ceramic brake pads. It did get better. Overall a good price and experience.

I booked an elite car but was given a Citroën instead, with the claim that it was equivalent. On…read moretop of that, I was charged an additional €19 per day for extra insurance. For the high price I am paying, the car is very mediocre. The vehicle also appears to be poorly maintained: warning lights keep blinking, and in freezing temperatures the windshield washer fluid does not work--likely due to a lack of proper antifreeze. Overall, this experience has been absolutely disappointing.

I known this is Europe, specifically Germany, but the customer service was terrible! I confirmed my…read morereservation for an early morning pick up. Upon landing, on time, I made my way to the rental car area. Every rental car counter was open, so I thought it was weird that despite having a worker sitting at the counter the glass door to the Europcar place was closed. I approached the glass door with my bags, and the lady ignored me the beat she could before eventually looking up and saying 'not ready yet' and suggested she needed another 20 minutes. So I waited. Watching every other counter process costumers and people leave with keys for their cars. Finally the lady pushed the glass doors open. Just in general rude, talking to the other customer service rep and customer more than addressing me. Finally got my car. Great car, terrible customer service. Do NOT recommend. I will never use Europcar again.

My boyfriend and I booked a car months in advance and when we arrived at Europcar in Terminal 2 an…read morehour early, we were told that the car was being delivered from Terminal 1 and to come back at our designated pick-up time. Fair enough. When we returned at 11am (our pick-up time), the car still wasn't ready. At this point I was still fine with it. There's no use getting aggravated over a few minutes. While I waited, I asked one of the staff members in English about Europcar's insurance options. He was nice and explained everything to me. After our chat his manager talked to him, in German, about how to better pitch insurance to customers. While she had no way of knowing that I understood what she was saying, I still found it in incredibly poor taste to do that in front of a customer. Fast forward an hour and we were still waiting on our car. When it did arrive, it turned out to be a completely different vehicle from what we expected. However, since we were already running late, we didn't make a fuss about it and drove off. I've had great experiences with Europcar in Germany in the past, so I was really disappointed with what happened at Frankfurt airport. The one bright note was that dropping off the vehicle was a breeze. There are two Europcar locations at the airport - one in Terminal 1 and one in Terminal 2. While you have to pick up your car at a specific terminal, you're free to drop it off at either location. All we had to do was park the car and hand off the keys. The attendant did a quick visual inspection and sent us on our way within a few minutes.

We were four people from Norway who hired a Ford Focus wagon at Interrent Frankfurt airport 9. May…read more2015 for going to Colmar and Strasbourg for 6 days. We are very satisfied with the quite new car, the price, the service and the young man who served us at Interrents office. He was very kindly, servicminded and helpful. He helped us to start up the gps in the car. We had payed 109 Euros when whe booked the car 6 months in forehand. At the desk we decided "to sleep well" and pay 119 euros, so totally we paid 218 euros for 6 days. Everything worked very well with Interrrent. Just landed in Frankfurt we got at call from the young man at Interrents office who told us the way to the shuttlebus to Interrents office. This rental was the easiest and smoothest we ever have done. We are very satisfied and will certainly rent by Interrent next time too. Aadne Berge, Stavern, Norway.

They try to blame you for previous damage. Make sure you take great pictures and a video. Which is…read moredifficult given that the cars are parked in a very dark spot. Yet controlled with professional quality control lights. Ridiculous. When I picked up the car, I was told that it had two areas that had been slightly damaged. These two areas were marked on the contract. Thankfully, I also took a video and photos of the car before driving off with it. The parking lot was dark and truly a joke, considering that you drive through factory quality-check lights and return the car in a very bright, professional-quality parking area. Upon return, the Avis person told me that the car had only one issue and that I scratched the front right rim. I showed him the photos and video of it being scratched before. And responded Do you have insurance that will cover this!!!!!!! Wait, what? So Avis wanted to use my private insurance to pay for damage that was there before. He clearly saw in my face that this was not going to happen, and I made clear that this is fraud. I have been in the automotive sector for many years, and what you are doing with the lights is incredibly fraudulent. Trying to cover up issues when customers are picking up the car and then trying to blame them for something they didn't do. Fortunately, we had a quality control light with us, which is why the photos were clear. But this was a no-no-no experience. If I had time, I would be taking legal action against you for trying to commit insurance fraud. Also, people working at the airport in Germany should be able to speak enough German to provide customer service.

Signs in the airport for car rental location is terrible. Once through baggage claim and customs…read morelook for an escalator down to the shopping mall. Avis is located in a Car Rental Center off to one side before the stores. There were two Avis Preferred counters, one Budget and one Avis. Once we got to the counter the paperwork was quick. Our contract shows the garage where the vehicle is located and the spot number in that garage. To reach the garage, exit the car rental center and then left down a ramp. Exit into a hallway, walk straight across and enter an underground garage complex. You'll see a long line of open parking garages, each garage has a large number (our vehicle was in garage 217 for ex). painted next to the entrance. There is two way vehicle traffic here so use care. No personal service at the airport. Too busy. No talk about how damage is calculated. They did specify to return the car with a full tank. We examined the exterior of the car ourselves. It's not totally clean but looks like they did try. The interior is mostly clean as well. To exit the garage where the car is located you take a ticket to open the gate. Once up the several levels, round and round, you will put that ticket into another machine at that exit to open that gate. It was an OK experience. We have a car and are on the road. So mission accomplished.

Rented may times from them.I am a Gold Plus member My constsant complaint is that they usually do…read morenot respect the Guaranteed upgrade i am supposed to get. They also dont provide the Gold Choice service which they offer in writing (see link below). https://www.hertz.com/rentacar/productservice/index.jsp?targetPage=Hertz_GoldChoice.jsp&leftNavUserSelection=globNav_3_5_1 Their agents usually lie (especially at terminal 2 where they are usually rude) and say there are no other cars available . Muy other business associates same experiecne and we all are starting to use Avis in germany. Their customer service has been great aso far.

I traveled to Germany from the USA. Arrived and went to counter and after I arrived there I was…read moreinformed that my car was no longer available and when I asked for an upgrade or return the money that I paid the lady at the counter shrugged her shoulders. DO NOT RECOOMEND. I WAS STRANDED in a forgein country at the airport. Today I received an email apologizing, asking me for positive feedback and the money issue hasn't even been addressed although I have contacted Hertz stateside or in Germany. i Seriously would do research before you chose Hertz,

I booked an Economy car (similar to Skoda Fabia or Seat Ibiza), and they gave me a Toyota Aygo…read more(which is much smaller). They include cars from the "mini" category in the "economy" category. To give you an idea, Aygo has 5 speeds only and cannot go faster than 75mph (which is a problem on the autobahn when trying to pass a truck). The insurance was also extremely expensive, more than double the price of the car (for full insurance). i would not recommend Budget, and will not rent from them in the future.

UPDATE: Budget customer service was prompt and courteous in dealing with my concerns. Just be wary…read moreof the Avis/Budget agents at this location and insist on a printed expectation of the bill prior to accepting the rental.