If you're reasonably patient, friendly, and pay attention, even a mono-lingual foreigner like Brad…read moreP. or myself can have a great experience with Europcar! Like Brad, I had reserved a particular model but was told it wasn't available and offered an upgrade. This is to be expected when renting a car. If you want a guarantee of a specific model, you need to reserve accordingly. It is a vehicle fleet, not a candy store, and the terms are quite clear about this. Faced with this potential disappointment, I asked if I could wait for one matching my preference to become available, and the staff were very accommodating. I waited no more than 30 minutes and got exactly the vehicle I sought. Namely, a VW Golf VII TDI. It was in excellent condition. Its navi was set to English for me already, and they included thoughtful small touches like a parking time card (v. useful when parking in German city streets) and a snow/ice scraper. The car was great fun to drive and had fantastic fuel economy. Later, when I needed to modify my return location, I called Europcar support and had a fantastic experience. The rep spoke flawless English and went out of his way to help make sure I knew where the new drop-off lot was, as it was at the dense and potentially confusing Cologne Hauptbahnhof. Europcar didn't charge me any extra to change my drop-off location (both the reserved and revised return locations were different from the origin at Frankfurt.) What was originally just a practical, flexible form of transportation for me to range around the Rhineland in became one of the unexpected pleasures of my trip. Vielen Dank, Europcar Frankfurt!

I see the bad reviews and my rental experience was not perfect, but the pick up and return was…read morefairly uneventful. I had an Audi A6 for 15 days. It's a nice driving car and easily keeps up with traffic on the autobahn. The controls were not totally intuitive and the brakes began squeaking on day 2. This was pretty embarrassing at the gate of a military installation. Stopped by a Europcar car lot and garage and was told that this is normal for ceramic brake pads. It did get better. Overall a good price and experience.

AVOID AT ALL COSTS!…read more The employee helping us installed a car seat and adjust the child locks on our rental vehicle. He also started the vehicle because he wanted to show us where the start button was located (not a typical location). Unfortunately, he inadvertently left without giving us the key to the vehicle. Simple mistake but we didn't know this had happened until we arrived at our destination, attempted to turn off the vehicle and a message displayed on the vehicle stating that the key was missing. With a company as large as Hertz, this should not have been a huge problem, right? WRONG. It took 6 days for them to bring a loaner vehicle to us and another 2 days for them to deliver a replacement key. Meanwhile we were completely stranded and everyone we talked to (customer service, roadside assistance, this location, etc) just kept saying "we will look into it" or "we will call you back." I can't imagine what I would have done if I had been stranded with my toddler at a gas station or somewhere without accommodations. At the end of our rental agreement, we returned the vehicle and the key in the exact same condition it was issued to us. The tacked on: 48.52 EUR for fuel in the loaner car (we only drove it to pick up the replacement key) 508 EUR for the key that they lost 37 EUR for delivery of the loaner vehicle (on day 6 of our rental agreement) After several emails to Hertz and over a month of no response, I just received a canned response saying they would only refund the fuel charge.  They claim they can charge me because: "When a customer rents a vehicle, he or she accepts responsibility for the vehicle and its equipment.  If the vehicle is damaged during an accident, the customer will be held responsible and charged the appropriate repair costs." I never took possession of the key yet they want to hold me financially responsible for their employee's actions. I wish I had read the HUNDREDS of reviews on Google and Yelp stating this location was continually defrauding their customers! It is obvious that they have a serious issue with the management at this location and I am appalled the Hertz is willing to put their reputation on the line rather than addressing the issue.

Foreigners beware... car was beautiful, but if you have a delayed toll charge for a cross border…read morefee of 0.25 cents you'll be charged $32.00 from Hertz as a processing fee... customer service is awful and in disbelief they simply didn't care and after "a supervisor who is the only person who can help will be in touch within 24-48 hours" we're already 7 days... been a customer of Hertz for years and this will probably be my last time renting with them, understand these charges are very common from Hertz internationally... still can't believe they are ripping me off...

Rented a car in Germany- Frankfurt Airport with a return to the Munich airport. From renting, to…read morepick up, to return everything was smooth. Alena was fabulous in speaking to an upgrade to an Audi due to the luggage we had. Alena was the first person we encountered in Germany and was probably the friendliest person we met in Germany during our entire stay. Would definitely rent again if we are traveling to Deutschland.

After having a bad experience at Thrifty/Budget we came over to Enterprise. They treated us well…read moreand we did not experience the bait and switch tactic or compulsory supplemental insurance scam pulled by T\B. Enterprise was professional and honest and that was very much appreciated...especially after a long flight.

Rent from this location 6-8 times a year. Best selection of vehicles by far in all the Sixt…read morelocations I've been to. Only had a small problem once, the brakes were bad on the vehicle. This was no fault of the rental counter. They were very apologetic, gave me another car & I was on my way. All employees from the managers to the counter to the check in personnel have always been very professional & courteous to me. I've done some of my best road trips thanks to the staff here. Wouldn't rent from anyone else. Thank you Sixt FRA & see you all real soon.

SIXT "Bait & Switch" Attempt on an ADVANCE PAID Rental…read more A SIXT Review - "MINUS STARS". Consider this review in your decision to rent any vehicle from SIXT, either directly or through any 3rd parties. I will NOT again. I have experienced their "bait and switch" tactics for the 3rd and last time: "Your RESERVED and PAID FOR vehicle is no longer available. BUT we can offer you this alternative upgrade - at a higher price." Finally, I emphatically replied "NO"; and pursued an alternate rental car company. SIXT owes me reimbursement for my alternate 3rd party vehicle rental: USD$1,297.19 I had reserved a vehicle for three days for pickup at SIXT - FRA; pickup May 27, 2026. The reservation was made through EXPEDIA; I received both EXPEDIA and SIXT confirmation numbers: Expedia itinerary: 73440683727690; SIXT Rental # 9733690594. BECOMING a client of BOTH Expedia and SIXT. Concerned that I might be delayed from the expected pickup time, I attempted to update my pickup time through Expedia; the link would not work. I tried through SIXT also, via the internet (could not due to Expedia origination); by phone (went immediately to message - in German); and via text (I found a number and got a text through. Apparently, ignored.) Upon my arrival the afternoon of May 27, 2026 at the SIXT - FRA counter: "Your vehicle is no longer available. But we can offer a higher-level vehicle at additional cost." MY RESERVED/PAID FOR IN ADVANCE vehicle rental is no longer available!!!! If the RESERVED/PAID FOR IN ADVANCE vehicle had sat for the PAID FOR three days, SIXT would have already reaped economic benefit: PAID FOR REVENUES, with "no miles/no wear and tear" But SIXT apparently has a different business model: "Accept PAID FOR rentals. Release the RESERVED/PAID FOR rental vehicles to other lessees (DOUBLE YOUR REVENUES for the same vehicle already under PAID rental). Then charge the original rental client additional fees.) THAT is "Bait and Switch" If you like that behavior, rent from SIXT. I am still owed USD$1,297.19 for alternate third-party rental costs incurred. I will be re-posting this review until SIXT completes my reimbursement. As for the SIXT perspective: this is an Expedia problem. I also had a SIXT Rental #; became a SIXT client (for the last time). Good luck to you as a SIXT client. (Victim?) Watch out for their explanation to you: "Yes, we will re-rent your RESERVED/PAID FOR vehicle. But don't worry, SIXT will have a more expensive vehicle for you."