I have used Avis & Budget car rental service at this location for several years. Every time I rent…read morea car from this location I get friendly service. The people who work here care about their customers. I lived in Germany for 11 years, my German is a little broken up but it seems everytime I rent a car here there is someone that speaks english. They also seem to also have an automatic transmission car on the lot. I can drive both Auto & Manual. It seems these people go out of their way to make sure that people who want an automatic get one!

I see the bad reviews and my rental experience was not perfect, but the pick up and return was…read morefairly uneventful. I had an Audi A6 for 15 days. It's a nice driving car and easily keeps up with traffic on the autobahn. The controls were not totally intuitive and the brakes began squeaking on day 2. This was pretty embarrassing at the gate of a military installation. Stopped by a Europcar car lot and garage and was told that this is normal for ceramic brake pads. It did get better. Overall a good price and experience.

I booked an elite car but was given a Citroën instead, with the claim that it was equivalent. On…read moretop of that, I was charged an additional €19 per day for extra insurance. For the high price I am paying, the car is very mediocre. The vehicle also appears to be poorly maintained: warning lights keep blinking, and in freezing temperatures the windshield washer fluid does not work--likely due to a lack of proper antifreeze. Overall, this experience has been absolutely disappointing.

AVOID AT ALL COSTS!…read more The employee helping us installed a car seat and adjust the child locks on our rental vehicle. He also started the vehicle because he wanted to show us where the start button was located (not a typical location). Unfortunately, he inadvertently left without giving us the key to the vehicle. Simple mistake but we didn't know this had happened until we arrived at our destination, attempted to turn off the vehicle and a message displayed on the vehicle stating that the key was missing. With a company as large as Hertz, this should not have been a huge problem, right? WRONG. It took 6 days for them to bring a loaner vehicle to us and another 2 days for them to deliver a replacement key. Meanwhile we were completely stranded and everyone we talked to (customer service, roadside assistance, this location, etc) just kept saying "we will look into it" or "we will call you back." I can't imagine what I would have done if I had been stranded with my toddler at a gas station or somewhere without accommodations. At the end of our rental agreement, we returned the vehicle and the key in the exact same condition it was issued to us. The tacked on: 48.52 EUR for fuel in the loaner car (we only drove it to pick up the replacement key) 508 EUR for the key that they lost 37 EUR for delivery of the loaner vehicle (on day 6 of our rental agreement) After several emails to Hertz and over a month of no response, I just received a canned response saying they would only refund the fuel charge.  They claim they can charge me because: "When a customer rents a vehicle, he or she accepts responsibility for the vehicle and its equipment.  If the vehicle is damaged during an accident, the customer will be held responsible and charged the appropriate repair costs." I never took possession of the key yet they want to hold me financially responsible for their employee's actions. I wish I had read the HUNDREDS of reviews on Google and Yelp stating this location was continually defrauding their customers! It is obvious that they have a serious issue with the management at this location and I am appalled the Hertz is willing to put their reputation on the line rather than addressing the issue.

Foreigners beware... car was beautiful, but if you have a delayed toll charge for a cross border…read morefee of 0.25 cents you'll be charged $32.00 from Hertz as a processing fee... customer service is awful and in disbelief they simply didn't care and after "a supervisor who is the only person who can help will be in touch within 24-48 hours" we're already 7 days... been a customer of Hertz for years and this will probably be my last time renting with them, understand these charges are very common from Hertz internationally... still can't believe they are ripping me off...

Rented a car in Germany- Frankfurt Airport with a return to the Munich airport. From renting, to…read morepick up, to return everything was smooth. Alena was fabulous in speaking to an upgrade to an Audi due to the luggage we had. Alena was the first person we encountered in Germany and was probably the friendliest person we met in Germany during our entire stay. Would definitely rent again if we are traveling to Deutschland.

After having a bad experience at Thrifty/Budget we came over to Enterprise. They treated us well…read moreand we did not experience the bait and switch tactic or compulsory supplemental insurance scam pulled by T\B. Enterprise was professional and honest and that was very much appreciated...especially after a long flight.

After you go through border security and get your luggage, it's time to go to your next…read moredestination. I chose Sixt for my rental car company. Walking up to the counter, the representative spoke English, I was able to complete my transaction very quickly. After signing multiple screens, I'm asked about a few different brands and I decide on a Peugeot. I'm told to walk the long corridor and go to the lower level. I'm given the spot number, it seems like a pretty typical car rental scenario. I go to the spot and see a brand new Peugeot in a funky metallic blue. Very hip! Here's the issue. My rental came with GPS. I could not figure out how to get the menu to English! I ultimately had to rely on Google maps on my cell phone. This car was a gas saver, I did a lot of driving and filled up once. Easy transaction and was given a nice car. I would rent from Sitx again.

I have never had any report of damages in the 20 years I've been renting cars from Budget,…read moreNational, Avis, until I rented a car from Sixt in Berlin. After 1 day of returning the car the noted a damage on the tire rim that had already existed on the car prior to when I drove off with the car. I sent them pictures I took while the car was parked at their rental parking lot before driving off. And still they sent me an email of $800+ invoice for the damage with button to "Pay now". I reported them to the BBB and posting a review like this everywhere so that nobody EVER uses SIXT again. I will surely not!