I have used Avis & Budget car rental service at this location for several years. Every time I rent…read morea car from this location I get friendly service. The people who work here care about their customers. I lived in Germany for 11 years, my German is a little broken up but it seems everytime I rent a car here there is someone that speaks english. They also seem to also have an automatic transmission car on the lot. I can drive both Auto & Manual. It seems these people go out of their way to make sure that people who want an automatic get one!

I see the bad reviews and my rental experience was not perfect, but the pick up and return was…read morefairly uneventful. I had an Audi A6 for 15 days. It's a nice driving car and easily keeps up with traffic on the autobahn. The controls were not totally intuitive and the brakes began squeaking on day 2. This was pretty embarrassing at the gate of a military installation. Stopped by a Europcar car lot and garage and was told that this is normal for ceramic brake pads. It did get better. Overall a good price and experience.

I booked an elite car but was given a Citroën instead, with the claim that it was equivalent. On…read moretop of that, I was charged an additional €19 per day for extra insurance. For the high price I am paying, the car is very mediocre. The vehicle also appears to be poorly maintained: warning lights keep blinking, and in freezing temperatures the windshield washer fluid does not work--likely due to a lack of proper antifreeze. Overall, this experience has been absolutely disappointing.

AVOID AT ALL COSTS!…read more The employee helping us installed a car seat and adjust the child locks on our rental vehicle. He also started the vehicle because he wanted to show us where the start button was located (not a typical location). Unfortunately, he inadvertently left without giving us the key to the vehicle. Simple mistake but we didn't know this had happened until we arrived at our destination, attempted to turn off the vehicle and a message displayed on the vehicle stating that the key was missing. With a company as large as Hertz, this should not have been a huge problem, right? WRONG. It took 6 days for them to bring a loaner vehicle to us and another 2 days for them to deliver a replacement key. Meanwhile we were completely stranded and everyone we talked to (customer service, roadside assistance, this location, etc) just kept saying "we will look into it" or "we will call you back." I can't imagine what I would have done if I had been stranded with my toddler at a gas station or somewhere without accommodations. At the end of our rental agreement, we returned the vehicle and the key in the exact same condition it was issued to us. The tacked on: 48.52 EUR for fuel in the loaner car (we only drove it to pick up the replacement key) 508 EUR for the key that they lost 37 EUR for delivery of the loaner vehicle (on day 6 of our rental agreement) After several emails to Hertz and over a month of no response, I just received a canned response saying they would only refund the fuel charge.  They claim they can charge me because: "When a customer rents a vehicle, he or she accepts responsibility for the vehicle and its equipment.  If the vehicle is damaged during an accident, the customer will be held responsible and charged the appropriate repair costs." I never took possession of the key yet they want to hold me financially responsible for their employee's actions. I wish I had read the HUNDREDS of reviews on Google and Yelp stating this location was continually defrauding their customers! It is obvious that they have a serious issue with the management at this location and I am appalled the Hertz is willing to put their reputation on the line rather than addressing the issue.

Foreigners beware... car was beautiful, but if you have a delayed toll charge for a cross border…read morefee of 0.25 cents you'll be charged $32.00 from Hertz as a processing fee... customer service is awful and in disbelief they simply didn't care and after "a supervisor who is the only person who can help will be in touch within 24-48 hours" we're already 7 days... been a customer of Hertz for years and this will probably be my last time renting with them, understand these charges are very common from Hertz internationally... still can't believe they are ripping me off...

Rented a car in Germany- Frankfurt Airport with a return to the Munich airport. From renting, to…read morepick up, to return everything was smooth. Alena was fabulous in speaking to an upgrade to an Audi due to the luggage we had. Alena was the first person we encountered in Germany and was probably the friendliest person we met in Germany during our entire stay. Would definitely rent again if we are traveling to Deutschland.

After having a bad experience at Thrifty/Budget we came over to Enterprise. They treated us well…read moreand we did not experience the bait and switch tactic or compulsory supplemental insurance scam pulled by T\B. Enterprise was professional and honest and that was very much appreciated...especially after a long flight.

SIXT "Bait & Switch" Attempt on an ADVANCE PAID Rental…read more A SIXT Review - "MINUS STARS". Consider this review in your decision to rent any vehicle from SIXT, either directly or through any 3rd parties. I will NOT again. I have experienced their "bait and switch" tactics for the 3rd and last time: "Your RESERVED and PAID FOR vehicle is no longer available. BUT we can offer you this alternative upgrade - at a higher price." Finally, I emphatically replied "NO"; and pursued an alternate rental car company. SIXT owes me reimbursement for my alternate 3rd party vehicle rental: USD$1,297.19 I had reserved a vehicle for three days for pickup at SIXT - FRA; pickup May 27, 2026. The reservation was made through EXPEDIA; I received both EXPEDIA and SIXT confirmation numbers: Expedia itinerary: 73440683727690; SIXT Rental # 9733690594. BECOMING a client of BOTH Expedia and SIXT. Concerned that I might be delayed from the expected pickup time, I attempted to update my pickup time through Expedia; the link would not work. I tried through SIXT also, via the internet (could not due to Expedia origination); by phone (went immediately to message - in German); and via text (I found a number and got a text through. Apparently, ignored.) Upon my arrival the afternoon of May 27, 2026 at the SIXT - FRA counter: "Your vehicle is no longer available. But we can offer a higher-level vehicle at additional cost." MY RESERVED/PAID FOR IN ADVANCE vehicle rental is no longer available!!!! If the RESERVED/PAID FOR IN ADVANCE vehicle had sat for the PAID FOR three days, SIXT would have already reaped economic benefit: PAID FOR REVENUES, with "no miles/no wear and tear" But SIXT apparently has a different business model: "Accept PAID FOR rentals. Release the RESERVED/PAID FOR rental vehicles to other lessees (DOUBLE YOUR REVENUES for the same vehicle already under PAID rental). Then charge the original rental client additional fees.) THAT is "Bait and Switch" If you like that behavior, rent from SIXT. I am still owed USD$1,297.19 for alternate third-party rental costs incurred. I will be re-posting this review until SIXT completes my reimbursement. As for the SIXT perspective: this is an Expedia problem. I also had a SIXT Rental #; became a SIXT client (for the last time). Good luck to you as a SIXT client. (Victim?) Watch out for their explanation to you: "Yes, we will re-rent your RESERVED/PAID FOR vehicle. But don't worry, SIXT will have a more expensive vehicle for you."

Never rent from this company. I pre-paid for my car 3 weeks ago. I confirmed the rental as asked by…read morethe email they sent me, confirming my arrival date and time. Which I did and the car (automatic, gas car). When I arrived in this foreign country, they claimed they only had an electric car which I did not want and had not reserved and they refused to give me any other car because they said they did not have a single car in their entire garage (they lied- as obviously, there were cars in their garage downstairs). They also claimed I was late- I showed them the email from SIXT saying the time was confirmed, and that I was not late. The woman said there was no manager on site. She only can reach him by phone. I cannot confirm this, but it sounds Very suspicious that the manager could not come out to speak to me. Normally, when a car rental company does not have the car you have reserved in a certain class they would find a car for you regardless of the class of car that's available. They absolutely did not care about the situation they put me in. They canceled my own reservation, returned the money and I was stuck staying at the Frankfurt airport without a car. I will never ever ever ever rent from Sixt again. Not only did they not fulfill their agreed upon contract, they lied to me about not having any other cars in the garage and they really left me in the cold. They did absolutely nothing to fulfill their end of the contract even after I had prepaid close to 400€ dollars three weeks prior. Unbelievable, how they run their business. Luckily, I went to next door to Avis who had a car available to me for a reasonable price.