When my car had to get serviced, I needed a rental car ASAP. I booked my Hertz rental car through…read moreAAA and when I showed up the same day, they had a car available for me right away. The check-in process took about 10 minutes. Also, even though I booked a Compact car, they gave me an Economy car, as this was the only one available, at no extra charge. The only con was that the car I drove smelled like smoke. When I dropped the car off the next day, the check-out time took less than 5 minutes. It was super easy and convenient. The staff here are friendly and helpful. They took the time to answer any questions I had and I didn't feel rushed. Additionally, when I was arranging a ride to the place where my car was being serviced, they heard me on the phone and immediately offered to give me a ride - this saved me time and money!

At this point, this isn't a one-off issue -- it's a pattern…read more I reserved a full-size SUV (suburban class) months in advance, which is more than enough time to have the correct vehicle available. To try and avoid the usual issues, I even had an executive customer service representative (Laura S.) reach out to this locations manager two weeks prior to my rental to ensure everything was set. None of it mattered. I still arrived and was given a Ford Expedition instead. This has now happened multiple times with different hertz locations, so clearly reservations -- even with corporate involvement -- don't mean much at this location and others. The condition of the vehicle made it worse. It was dirty, worn, three different brand of tires and had over 60,000 miles on it -- not even close to what you expect when paying for that class of vehicle. Here's the part that really pushed it over the edge: I returned the vehicle to the airport location, and somehow I was charged a cleaning fee. That's right -- I was given a dirty vehicle and then charged as if I returned it that way. As an employee stated it's just big and dirt baked on by the Arizona sun. On top of that, trying to contact the location was a joke. Calls were being unanswered or immediately hung up. Between the wrong vehicle, poor condition, lack of accountability, and being hit with an unjustified cleaning fee, I'm done. I've already canceled multiple future reservations in 5 different cities and will be taking my business elsewhere. If you actually expect to receive the vehicle you reserved -- or even a clean one -- I would strongly suggest looking at other rental companies.

I was referred to enterprise by my insurance company. I have to say that I had a great experience…read more Billy got us all checked in, was able to offer a free up grade, showed us the working of the vehicle and was friendly as well as professional. Their driver, Alex, that picked us up from Crash Champions to get our Enterprise rental and drove us back after returning the rental was so pleasant. Tucker checked us out and was equally efficient and personable as the rest of the individuals I interacted with. I would recommend this Enterprise service site to anyone.

I rent from this location frequently (almost every month) and have always had a great experience…read more Logan is always super helpful and Billie has been as well. They always have the vehicle I need and I'm in/out usually in about 10 min if it isn't busy. If it's busy, it's worth the wait and has never been more than 20 minutes in my experience.

Avoid Avis at all costs (just google Avis charging fees and you'll see tons of horror stories). It…read moreseems they charge people and see what they can get away with. Avis lost me as a business traveler (been using them for the last 13 years) and personal vacation for life. If you do rent from them, then take tons of pics in and outside the car while at the rental area before to take it and after you drop it off. They will try to charge you for anything they can (e.g., cleaning fee of $250) and don't do so until 2-4 weeks later. Take pics of the gas receipt and gas gauge after you drop it off too. They charged me when I returned it full and I had to show them it was full via my pics. Now, I'm doing everything I can to pull their contract from my company b/c I don't want my colleagues to suffer as I did.

Customer service sucked 150% I can't believe a employee can't get into certain areas in the…read morecomputer.. bunch of bs if u ask me

The only location I ever go to! I love the employees they are so kind and always remember my name…read moreand little things about me! :)

I am extremely frustrated and disappointed with my experience. This was honestly one of the most…read moreunprofessional and stressful rental situations I've ever dealt with. I arrived expecting a smooth pickup, only to find the car left outside with no key. No instructions, no proper handoff--just a car sitting there that I couldn't even use. It completely disrupted my plans and ruined the start of my trip. What made things worse was the so-called "customer support." Calling in did absolutely nothing. I was passed around, given unclear answers, and it felt like no one actually knew what they were doing or saying. Instead of resolving the issue, I was told to go all the way to the airport to switch cars--something that should have never been my responsibility in the first place. I ended up wasting hours of my time both on the phone and in person, going back and forth in 100-degree weather, trying to fix a mistake that wasn't mine. The lack of accountability and organization is unbelievable. The phone service is completely unreliable, and the in-person experience wasn't any better. This situation could have been avoided with basic communication and professionalism, but instead it turned into a stressful, time-wasting ordeal. I expected much better service, especially from a company of this size. This experience has completely changed my perception, and I would not recommend dealing with this level of disorganization and poor customer care.

Took care of us when fox turned us away ! Best customer service! We were in and out within 10 min…read moreand they even updated us!

After being hit over the head by Fox Rental at the airport. I decided to pass on their $1000.00 a…read moreweek rental and go off site. It was Saturday late and most off site rental places were closed, but one. Avis @ Temple Honda was open to 6pm. Beverly was very accommodating and able to finish the transacting within minutes. She provided us with a Brand new Chevy Cruze with unlimited mileage. Upon my return, I asked her if I could get a ride back to my hotel which was about 6 miles away. No problem, my driver will be back shortly. By renting off site we saved $700 bucks. Awesome!!!

Worst ever. Budget Rent A Car in General is the worst. Quick to take my money! Did not even use the…read morerental, CANCELLED AT THE COUNTER AT THE TIME OF RESERVATION & still waiting to refund my money THREE WEEKS LATER. Literally been on hold with customer service AGAIN for over a hour! Should have stuck with tried & true ENTERPRISE!!! I WILL NEVER MAKE THIS MISTAKE AGAIN TO SAVE MONEY!! I couldn't leave less than 1 star or I would have!

I was well taken care of at this Budget location . I will be back ! My car , was ordered days in…read moreadvance . I did the "managers special " it never disappoints ! Was rewarded with a muscle car, Dodge Challenger ! Had no problem extending my rental ( I didn't get the special price I had, but didn't expect it since I extended ) my rep was polite , attentive and very helpful !

We rented a vehicle from Alamo at Phoenix airport and service was exceptional! A special thank you…read moreto Ethan and Chuck who assigned us our vehicle and Tony who worked the gate. Aaron at checkout was also a tremendous help! We will definitely rent for Alamo again!0

Don't know how many times I have used Alamo for rental car service and this time my experience with…read moreAlamo was still excellent as expected. [Price]: I booked an intermediate car (Toyota Corolla or similar) via Costco Travel and the initial quote was approximately $108 for a 9-hour rental. [Process]: Alamo offers an online check-in process. Once completed, I was able to go directly to the car pickup line at the rental car center and skip the self-service kiosks and counter. Alamo is located at the Rental Car Center and our party took the PHX Sky Train to get there. I showed the staff my reservation confirmation and was able to choose any available cars in a specific row. I ended up with a Chevy Malibu. Before driving out of the exit gate, travelers need to show their driver's license and the credit card used to book the car. The return process was very straightforward. I simply parked & a staff member scanned a code on the car - that was it. [Conclusion]: Another smooth experience with Alamo and I am sure I will be using them whenever I need to rent a car again.

I can't say enough about Az Ride solutions, my Volvo semi broke down while on the way to Nevada and…read moreI needed a rental asap while it was to be worked on! I reached out late at night not expecting a reply but Not only did i get a fast and courteous response the availability and pricing were explained and they were able to accommodate me for almost a week ! the car was economical and immaculately clean A++++ would definitely recommend world class customer service

Great experience with AZ Ride Solutions! Easy booking, friendly staff, and a clean, reliable car…read more Transparent pricing and fast service made everything stress-free. Highly recommend!

I had to take my car for repairs so I needed to rent a car again. Of course I went here to get a…read morerental car. It's not far from our home. I also get a discount through my work. I reserved a car on Monday to pick up after work & after I dropped my car off. I was able to pick up my rental car pretty quickly. The reason for only 4 stars is due to the return. I turned the rental car in on Thursday after work. It took a long time to return it. They were busy, but I really wanted to get in & out in a timely manner because I still had to go across town to pick my car up. My car isn't fixed yet, so I will need to most likely rent a car two more times until my car is fixed. Hopefully pick up & drop off go quicker the next two times. It wasn't so slow that I won't continue to go back. The staff our helpful & friendly.

We went to this enterprise because our car is getting repaired nearby. First thing I noticed was…read morethe very nice young man who picked me up was courteous and professional. Then after I went in to the office, I saw kind, respectful and happy team who enjoyed working with each other and serving the customer. Remarkable and very refreshing. The help was stellar. Joy walked me through the car options and showed me how everything works. Truly appreciated her assistance and also that of David. Thank you!

Based on my Yelp photos, I've rented here a couple of times and I have to say, for an experience…read morethat can usually be very painful (renting a car, that is), the team at National Car Rental at PHX do a great job. Most recently, I rented a car for a week and after taking the train to the rental car center, I was able to skip the desk and head straight to the Emerald Aisle to pick any available car. I would highly recommend setting up an account with National and taking advantage of this.... being able to skip a line at the counter is a blessing. In any event, we went to the aisle, picked out our car and were off after a brief stop at the gate to check everything. Return was also quick and painless. Josh did a thorough inspection of the car, which we returned with a full tank and in pristine shape, and we were on our way in no time. It's amazing how frictionless the experience can be, as opposed to how awful other companies (I'm looking at you Hertz) can make it. I highly recommend National.

Fantastic service and great car from all the team at National Car PHX Airport. This is my go to…read morecar rental. Thanks!