I've used Hertz in Tempe multiple times and it's usually excellent--about 99.9% of the time the…read morestaff are professional and the vehicles are reliable. But my recent experience was very disappointing due to inconsistent information about Mexico travel insurance. I needed a rental to drive to Mexico for a funeral. At pickup, an associate informed me that Hertz no longer offers the insurance needed for travel to Mexico. I didn't argue--I understood the policy may have changed, and we made other arrangements. Then, about a week later, my friend wanted to travel to Rocky Point (Mexico) and reserved a vehicle at the same Hertz location. I told her what I was told the week prior, and she said she spoke to a live Hertz operator who assured her the coverage was still available. So she went to the Tempe location--only to get the same answer from the same associate as I did. My friend then escalated by calling customer care, and after that, they ultimately approved the rental with Mexican insurance coverage. I naturally became upset about the inconsistency--because when I needed the car for my funeral trip I was told it wasn't offered--I was met with attitude. The associate basically told me I should assume it wouldn't be available next time, even though it was provided to another customer just a week later. I'm leaving this review as feedback because customers deserve clear, consistent communication--especially when we're dealing with time-sensitive situations like travel for a funeral.

Came here on Wednesday afternoon around 1pm. Keandre helped me and was super friendly. He even gave…read moreme a free upgrade. No people in front of me so no wait. Best part was no upselling or tricks like a lot of the Hertz airport employees. He even told me how to bypass the annoying AI chat customer service if I needed to contact them on the Hertz phone number. This guy gets customer service and no issues whatsoever with this location. In and out in 10 min. You do have less selection and the cars are stored in a normal strip mall parking lot. I can't speak for coming here when it's the weekend or more packed. If you have your heart set on the car in your reservation, look elsewhere as the nature of these small locations is you basically just get what's available that day. Go to the airport location if you are very picky about your cars.

I was referred to enterprise by my insurance company. I have to say that I had a great experience…read more Billy got us all checked in, was able to offer a free up grade, showed us the working of the vehicle and was friendly as well as professional. Their driver, Alex, that picked us up from Crash Champions to get our Enterprise rental and drove us back after returning the rental was so pleasant. Tucker checked us out and was equally efficient and personable as the rest of the individuals I interacted with. I would recommend this Enterprise service site to anyone.

I rent from this location frequently (almost every month) and have always had a great experience…read more Logan is always super helpful and Billie has been as well. They always have the vehicle I need and I'm in/out usually in about 10 min if it isn't busy. If it's busy, it's worth the wait and has never been more than 20 minutes in my experience.

Avoid Avis at all costs (just google Avis charging fees and you'll see tons of horror stories). It…read moreseems they charge people and see what they can get away with. Avis lost me as a business traveler (been using them for the last 13 years) and personal vacation for life. If you do rent from them, then take tons of pics in and outside the car while at the rental area before to take it and after you drop it off. They will try to charge you for anything they can (e.g., cleaning fee of $250) and don't do so until 2-4 weeks later. Take pics of the gas receipt and gas gauge after you drop it off too. They charged me when I returned it full and I had to show them it was full via my pics. Now, I'm doing everything I can to pull their contract from my company b/c I don't want my colleagues to suffer as I did.

Customer service sucked 150% I can't believe a employee can't get into certain areas in the…read morecomputer.. bunch of bs if u ask me

Time management- Time efficiency…read more Teamwork these are the things that matter most. While we booked at the airport the reservation was mishandled The influx of customers who had reservations quickly came to a halt. Apparently there was a system issue that caused the turmoil. I'm patiently waiting but it's going on an hour now. It's not fun, I'm hungry and it's hot! The staff seemed pleasant despite the transition. This is extremely difficult since my last time visiting PHX AZ- but I am here now settling up with my doubts and to some degree unknowns. "Trust the Process" is what comes to mind. I'll follow suit

Booking was easy and both pickup and return were quick and hassle-free. Grayson (I believe the…read morebranch manager) was very helpful and showed us several vehicle options. We needed a reliable compact sedan for apartment and house hunting, but if we were here for shopping or relaxing around Scottsdale Quarter, we definitely would have considered one of their luxury cars. Overall, a great experience! Everyone at this location was friendly, professional and welcoming. We'd happily rent here again!

Took care of us when fox turned us away ! Best customer service! We were in and out within 10 min…read moreand they even updated us!

After being hit over the head by Fox Rental at the airport. I decided to pass on their $1000.00 a…read moreweek rental and go off site. It was Saturday late and most off site rental places were closed, but one. Avis @ Temple Honda was open to 6pm. Beverly was very accommodating and able to finish the transacting within minutes. She provided us with a Brand new Chevy Cruze with unlimited mileage. Upon my return, I asked her if I could get a ride back to my hotel which was about 6 miles away. No problem, my driver will be back shortly. By renting off site we saved $700 bucks. Awesome!!!

Needed a small truck to help move appliances and furniture. Called the local Budget and verified a…read moretruck was available that would fit our needs. Arrived at the location and saw multiple trucks lined up away from the office so as to not take up parking spots for neighboring businesses - understandable. The representative was courteous, checked us in, confirmed our moving needs, and walked us to check out the truck for any damage. Noted the few scratches and we were on our way. Fifty miles later, as we got to the pickup location, we open the truck and very puzzled could not find a loading ramp! Yep. The representative was comfortable giving us a truck without a ramp to move furniture and load appliances! This was the worst experience ever! But we were fifty miles away and had a new refrigerator to transport. Folks, you get what you pay for. This was no budget. On our next move we were sure to Haul away our furniture on a truck with a ramp.

Worst ever. Budget Rent A Car in General is the worst. Quick to take my money! Did not even use the…read morerental, CANCELLED AT THE COUNTER AT THE TIME OF RESERVATION & still waiting to refund my money THREE WEEKS LATER. Literally been on hold with customer service AGAIN for over a hour! Should have stuck with tried & true ENTERPRISE!!! I WILL NEVER MAKE THIS MISTAKE AGAIN TO SAVE MONEY!! I couldn't leave less than 1 star or I would have!

Excellent customer service at this PHX Alamo airport location. The Manager Ryan was outstanding! We…read morehad an issue with a tire and he took care of it right away. We had to call Alamo Roadside Service and they were excellent. Responsive and great with follow up. Also, Mike at the counter and Lataya at the return area were fantastic too. Alamo is superior to any other car rental company!

Even though it told me I could skip the counter when I arrived. I was informed that because my…read morereservation was made less than 24 hours ago as in about 12 hours ago. That I could not skip the counter. Won't even allow me to use the only working kiosk (others broken) Ridiculous Stick w Avis or others

I Just had to write a review on behalf of the customer service I received from AZ Ride Solutions…read more I was in a bit of a bind as my car was in the shop and I needed transportation to get to work. I called AZ solutions, they were so helpful and friendly. They offered me a same-day car rental. It was a clean, reliable and hassle free process. Such great communication and no extra hidden fees. I would definitely recommend them. I will definitely be using them again.

I can't say enough about Az Ride solutions, my Volvo semi broke down while on the way to Nevada and…read moreI needed a rental asap while it was to be worked on! I reached out late at night not expecting a reply but Not only did i get a fast and courteous response the availability and pricing were explained and they were able to accommodate me for almost a week ! the car was economical and immaculately clean A++++ would definitely recommend world class customer service

We went to this enterprise because our car is getting repaired nearby. First thing I noticed was…read morethe very nice young man who picked me up was courteous and professional. Then after I went in to the office, I saw kind, respectful and happy team who enjoyed working with each other and serving the customer. Remarkable and very refreshing. The help was stellar. Joy walked me through the car options and showed me how everything works. Truly appreciated her assistance and also that of David. Thank you!

excellent experience. Both fast check-in and check out. I had planned on taking Waymo home, but…read morethey offered to take me. I definitely will use again.

Easiest process of getting a car. Stephanie helped us get the car quick and a nice one too. Best…read moreplace to get a rental for a quick work trip. Would recommend five start

I had an excellent experience with National Car Rental at Phoenix Sky Harbor, and one employee in…read moreparticular really stood out. I believe her name was Alexis or Alex, I apologize if I'm remembering it incorrectly. The first time I interacted with her, I had a lot of extra baggage, and without hesitation she helped carry it all the way to my rental car. The second time, I was dealing with an issue involving my travel agent and rental reservation, and once again, she went out of her way to help me get everything sorted out. Both times, she was nothing but smiles, positivity, and genuinely great customer service. She made stressful travel situations significantly easier, and experiences like this are the reason I have such a positive impression of National. Employees like her are an incredible asset to the company, and I hope she gets the recognition she deserves.