I would NEVER use this company!!!! They deserve no stars, but I had to give one star to warn…read moreeveryone to NEVER use this company. My sister got her truck stolen and Penske did absolutely nothing to make it right. This company stole items once the truck was located and just threw all their items in another truck. Horrible company!!! Not once did a General Manager come out to assist in anyway!!!

Our experience started in June of 2024 when after 2-years of renting trucks from Penske we thought…read moreit would be in our best interest to purchase one. We rent trucks and require a semi-about 4x per month. Here is a vehicle price breakdown for factual affect; The total price=$53,299 (taxes, fees, etc); we gave a deposit of $11,000-$500 (Title fee); which means our principal payment from the lender (we thought was Premier) would be $41,799. And on the BOS from Penske this is the price breakdown. But the contract changed when Penske got LEAF involved without our knowledge or consent. Now LEAF is stating that our contract buyout would be $51,330.72 (because we have made 4 payments.) These are the facts every buyer should be aware of and concerned by. How we got here is outlined below and for those of you say their idiots, or this is your fault-I hear you. This entire scenario has tested me and my husband beyond measure, and we should have walked away after being transferred to 4 people all working for the same company, but we really needed this truck. Now I am just hoping to stop some entrepreneur or excited business owner from ever working with or financing with Penske, Premier Financing or LEAF Capital. From June 20, 2024-July 15th, 2024; we were under the assumption that the financing for the vehicle would be thru Premier Financing who holds the vehicle certificate. This was the entity that requested all our bank documents, insurance information and all the applicable statements needed to finance a truck. We even signed the Vehicle BOS #079612....... on July 10th, 2024. Then for some unrequested reason and without explanation we received an email from LEAF on July 16th, 2024. We did not choose LEAF capital; in fact, we were never consulted or informed there would be a transfer so we (apparently like idiots) assumed the Vehicle BOS from Penske would carry thru to LEAF. LEAF does not have a prepayment penalty clause in their contract, but they do state in section 2 under Payments that the 'Borrower may not prepay any portion of this Agreement. None of this was ever explained to us by anyone at Premier Financing or at LEAF. We signed the BOS and agreement with Premier Financing on 07/10/2024 that has no conditions about a prepayment penalty but now LEAF is saying even if you want to pay if off early you will be subject to the interest of the additional 54-months.

Train this location on how to actually rent equipment. I've rented or been with others who have…read morerented trucks 10 times in the last three months and this was, by far, the most unprofessional, unorganized mess I've ever encountered. I did the early check in and provided copies of my drivers license and got to the location and was told I needed to take pictures of my ID via my phone AGAIN, myself, not even just having the operator do it. Then we waited several minutes to get the link because the wrong number was in the reservation. Then their computer system froze and what should have taken 10 minutes took 45+. The entire time the owners were bickering back and forth about issues. The daughter tried to help expedite the issue only to be told off by the mom who then after telling her to leave her alone asked her for the exact information the daughter provided. It was a mess. There also was very little room to return the equipment after hours and because they took so long to rent the equipment to us we had no choice but to return it after hours. I will never use this location again and I will be certain to review it so that others do not either. It's 2019, no location should force people to check in twice because they don't know how to work the reservation system.

Very helpful and professional! Rentin a truck can be stressful, they helped make it easy. Saved…read moreme time and money, highly recommended.

First got a quote on line from U-Haul for a 16-foot moving truck and then tried Penske. The…read moreannoying thing with Penske's website is in order to get a quote you have to enter your e-mail and phone number (you can of course fake those). Penske turned out to be slightly less than U-Haul, but I didn't book anything at that time. Within the next few days I received two voice mails from Penske following up on my quote. Instead of booking on line I ended up calling their 800- number and the lady was kind enough to give me a discount. They had four different pick up locations in Phoenix and the most convenient pickup location turned out to be Sun Rentals, an independent Penske agent. Jay called me a couple of days before the scheduled pickup to confirm and I called him back. Jay was very professional and friendly and the truck was a almost new GMC that had a very smooth ride, but of course was a gas guzzler.

Picked up a truck here, and the process was simple and easy. Make sure you bring your ID. Another…read morecustomer forgot theirs and coulnd't pick up there truck. Who does that? How do you expect to drive? What if you got pulled over on the way here? Do people not normally keep that? Anyways, the staff were firm, polite and helpful in suggesting quicker solutions. I was pleased they were so professional about it. This is also a location you can gas up at if you have a Ryder company account. They do it for you and give you a receipt and everything. One employee was rude to me about how I pulled in, but changed his face real quite when he got owned cause I couldn't pull in the way he told me I should. So'kay. There was construction so you may not be able to pull in from the street directly off the highway. You can go in a circular kind of way. There's a parking lot out front for your car too. Traffic is craaazy so plan to be 15 minutes earlier than you want to be there!

Are company made an appointment to get 4 things fixed we took it in on Friday to get the geotag and…read morethe cb cable replaced and was supposed to have it done monday at 8. I called at noon they said it was done drove 1 1/2 to pick it up it was not. Tim is a very rude person

Quick easy trailer rentals. Definitely recommend. Have your Drivers license on hand. Lots of…read moretrailers and trucks to choose from

This location is a bit new. I was one of the first to rent a space for my travel trailer. The…read morefacility is gorgeous, spacious and clean. I felt really good about this place because it has covered parking and it appeared to be safe. Everything was great for about a year. I Don't know what changed, but my unit is being picked a part gradually. I lost an exhaust stove vent cover first. That was petti so I brushed that one off. Then they opened the entry door and apparently went inside. I didn't notice anything missing, but I was starting to feel uneasy about this facility. Finally, on the day of our most recent trip, I noticed someone had opened my outside Kitchen (which was locked) and stole my 30amp power cord, surge protector and extension adapter and broke one of the door locks. It was disappointing to have this happen before going out on a trip. This time the damages were substantial. I had to spend money and time searching for these necessary items as we set out on the trip. I looked around and noticed my neighbor was obviously broken into as well. I saw fingerprint dust all over his unit. His door was kicked in, and the window was blown out. Looks very expensive. It's getting to the point of having to strip down the trailer before dropping it off at the storage. My niece had a spot at the same facility and had her battery taken a couple months back. I should have known then to find another storage place. I love the facility and the location, but the security is lacking bigtime. I've heard a few people mention moving their units, so I can imagine it's getting to be a problem for the entire facility. I guess it's time for me to move on also. It's a shame that such a nice place doesn't care to put serious efforts into securing the property. When I approached the manager on site, he said there was nothing UHaul can do. So, we pay on time, monthly, at a facility that has cameras and gates, and I'm told they can't do anything about my trailer being picked apart. The manager seemed unconcerned. He did not offer to view the camera footage or show empathy about the incident. I don't understand. I guess customer service no longer exists.

We reserved a moving truck online for early pick-up at 6 am. When we arrived, the online…read morereservation had been cancelled. I know it was active the day prior. As it turns out, it was active at close of business the night before because the staff had placed the keys in the secure lock box outside, the night before. Jane T. was at work early the day of pick up and helped us complete the rental forms before the store was even open. She was a pleasure to work with and took great care of our issue. Truck worked great and the check-in was easy as handing the keys back and heading on our way. We'll be back next time we need a U-Haul to move.

Chandler and Natalie were an amazing help to a very stressful moving day. I had an easy breezy time…read morepicking up and dropping off the u-haul. Also the vehicle was great and spacious enough for my move that I even had excess space! Highly recommend this location as it is off the 17 and easy to navigate and the staff are spectacular!