Speedy service without feeling rushed. First time using this company and I was impressed with their…read moreonline reservations as well as in person service.

I would NEVER use this company!!!! They deserve no stars, but I had to give one star to warn…read moreeveryone to NEVER use this company. My sister got her truck stolen and Penske did absolutely nothing to make it right. This company stole items once the truck was located and just threw all their items in another truck. Horrible company!!! Not once did a General Manager come out to assist in anyway!!!

Very helpful and professional! Rentin a truck can be stressful, they helped make it easy. Saved…read moreme time and money, highly recommended.

First got a quote on line from U-Haul for a 16-foot moving truck and then tried Penske. The…read moreannoying thing with Penske's website is in order to get a quote you have to enter your e-mail and phone number (you can of course fake those). Penske turned out to be slightly less than U-Haul, but I didn't book anything at that time. Within the next few days I received two voice mails from Penske following up on my quote. Instead of booking on line I ended up calling their 800- number and the lady was kind enough to give me a discount. They had four different pick up locations in Phoenix and the most convenient pickup location turned out to be Sun Rentals, an independent Penske agent. Jay called me a couple of days before the scheduled pickup to confirm and I called him back. Jay was very professional and friendly and the truck was a almost new GMC that had a very smooth ride, but of course was a gas guzzler.

Train this location on how to actually rent equipment. I've rented or been with others who have…read morerented trucks 10 times in the last three months and this was, by far, the most unprofessional, unorganized mess I've ever encountered. I did the early check in and provided copies of my drivers license and got to the location and was told I needed to take pictures of my ID via my phone AGAIN, myself, not even just having the operator do it. Then we waited several minutes to get the link because the wrong number was in the reservation. Then their computer system froze and what should have taken 10 minutes took 45+. The entire time the owners were bickering back and forth about issues. The daughter tried to help expedite the issue only to be told off by the mom who then after telling her to leave her alone asked her for the exact information the daughter provided. It was a mess. There also was very little room to return the equipment after hours and because they took so long to rent the equipment to us we had no choice but to return it after hours. I will never use this location again and I will be certain to review it so that others do not either. It's 2019, no location should force people to check in twice because they don't know how to work the reservation system.

Worst Ryder service I've had . Called in advanced drove there 45 mins then 30 mins for anyone to…read morespeak to me and I'm on a time crunch . All they can say is 2-3 hours wait. For a tire patch!

Picked up a truck here, and the process was simple and easy. Make sure you bring your ID. Another…read morecustomer forgot theirs and coulnd't pick up there truck. Who does that? How do you expect to drive? What if you got pulled over on the way here? Do people not normally keep that? Anyways, the staff were firm, polite and helpful in suggesting quicker solutions. I was pleased they were so professional about it. This is also a location you can gas up at if you have a Ryder company account. They do it for you and give you a receipt and everything. One employee was rude to me about how I pulled in, but changed his face real quite when he got owned cause I couldn't pull in the way he told me I should. So'kay. There was construction so you may not be able to pull in from the street directly off the highway. You can go in a circular kind of way. There's a parking lot out front for your car too. Traffic is craaazy so plan to be 15 minutes earlier than you want to be there!

I had an amazing experience renting a truck from Enterprise. From the moment I walked in, Kayoni…read moreand Kevin were friendly, professional, and made the entire process easy and stress-free. I needed the truck to move furniture to my new home, and it was clean, reliable, and exactly what I needed. The customer service was exceptional--they answered all my questions, treated me with kindness, and made sure everything went smoothly. Moving can be stressful, but Enterprise made this part of the process so much easier. I truly appreciate their outstanding service and would highly recommend them to anyone who needs to rent a vehicle or moving truck. Thank you Kayoni and Kevin for making my move a little easier!

Received a rental car from this location after I was involved in an incident that put my personal…read morevehicle in the body shop. They were very quick to get things situated. The other party's insurance paid for my rental car (minus the $50 vehicle deposit I had to pay out of pocket) so I'm unsure how much the total cost was. I wasn't able to pick which vehicle I was provided due to another individuals insurance covering it. I was given a vehicle comparable in size to my personal vehicle. I was provided a 2025 Toyota Corolla (base model). It was great on fuel (35MPG) and drove smoothly with the type of transmission in it. The employee showed me where the spare tire & tools were in the trunk. They try selling you additional insurance through them on the vehicle, I didn't purchase it however. I had the vehicle for a total of 9 days. My only complaint was that the vehicle came with the carpet torn up on the passenger side (front and rear), so I was concerned the entire time I had the rental of the possibility I'd get charged for preexisting damage. This wasn't the case & I was fully refunded my $50 deposit 2 days after I dropped the vehicle off. I was initially told at the time I dropped the vehicle off that I'd receive an email of my deposit refund, but didn't. So 2 days after I dropped the vehicle off I called to confirm whether or not they had processed it and was told they hadn't. The associate pushed it through & I received the email confirmation of the refund. Overall happy with my experience!

Wow. My recent experience with Uhaul was negative from start to finish--surprising, since Uhaul is…read more(was?) kind of the standard-bearer of DIY moving. It's like "magic marker" or "Bandaid." When you mean "rent a self-haul truck," you say, "rent a u-haul." HOWEVER, I expect to see this company on Undercover Boss soon if they haven't already been on--someone needs to descend from corporate heights and get a whiff of what's going on in U-haul locations. (I have thoughts on the location in Chandler where I picked up the truck for a single-day's one-way move, but I'll post those there. The post will be called "Is there maybe a grownup here I could talk to?") As I said, I rented a 10' truck to move a kitchen table set from one side of town to another, and I chose this location as my dropoff. Dropoff would have to take place on a Sunday evening, when the business was closed. We deposited the secured truck in their lot, placed the keys and paperwork in the drop box, and went on our merry way. The next morning, I called to verify--and I'm glad I did. The woman who answered said she had "no record of our vehicle" and "no order is coming up with that reservation number" and "there's nothing under your name." (Meanwhile, I used the very same order number and name to pull up the reservation online.) She said she needed to "do research," which I assumed meant she had to get out of her office chair and empty the dropbox. She called back TWICE to hear the name and order number again and again. Still nothing. Then four hours of silence, while I wondered if I was now on the hook for $40,000 or a U-haul. Finally, I called back again ... when I spoke to her, she talked elusively about a "burglary" that happened after dropoff. I would be charged for mileage and gas overages (despite the fact that we returned the truck gassed up and under the 70 mile limit) of $70. Not a huge dollar amount, sure, but I have some problems with this: 1. I paid for SafeMove insurance, which, according to U-haul's website, covers theft of the vehicle as long as the renter was not negligent. Therefore, I should be responsible neither for the vehicle if stolen nor for attendant charges like gas and miles. That is, if there is a police report or credible evidence of theft in the first place. If there isn't, how do I know some dirtbag who works for them didn't take the truck? They can either credibly demonstrate that theft occurred or not ... and I'm not responsible for either scenario after my possession of the vehicle ceased. 2. There is no excuse for this rep's failure to communicate clearly and frequently to update me or to answer basic questions like "did you check the drop box? were the keys there?" (The all-purpose answer: "I'm doing research." With the amount of "research" this woman did, she should be just about ready to write up her U-haul dissertation.) She also claims that her surveillance video has "no record" of my returning the truck when/where I said I did (and yet ... she has the truck ... so does she maybe not have a real surveillance camera?). 3. Her other answer to everything, besides "I'm doing research," was "I'm just doing what my boss told me to do." Ah yes, the classic shitty-customer-service refrain. If you work for U-haul in a customer service capacity, you should be able to answer why the insurance I paid for isn't insuring me.

Rip-Off company…read more Signed a payment authorization to troubleshoot and repair my lift. Showed up days late, half-stoned technician says "can't be repaired" with no quote, alternative or solution. They charged $502.91 for that advice. BAD BAD Company. Be Aware!!!!

From the owner: Total Warehouse is the ARIZONA solution for all your warehouse needs. We sell/trade new & used…read moreforklifts, pallet jacks, walkie stackers, parts, and all other warehouse equipment. We also sell & engineer warehouse racking and shelving. We rent everything from forklifts, to Scissor Lifts, to Sweepers and Scrubbers. We offer on-site service, training and telematics technology. The TW Mobile App allows you to take TOTAL control of your warehouse operations in one cloud-based system. Warehouse are tough work. We have brilliant solutions.

We reserved a moving truck online for early pick-up at 6 am. When we arrived, the online…read morereservation had been cancelled. I know it was active the day prior. As it turns out, it was active at close of business the night before because the staff had placed the keys in the secure lock box outside, the night before. Jane T. was at work early the day of pick up and helped us complete the rental forms before the store was even open. She was a pleasure to work with and took great care of our issue. Truck worked great and the check-in was easy as handing the keys back and heading on our way. We'll be back next time we need a U-Haul to move.

I've always had a bad experience at this location and was…read moredreading coming here, but this was the only location that had an available truck .Employees and the managers were always rude and unhelpful. However, there has been a management change and new staff. James at the front desk was extremely helpful and had great customer service. Glad they are turning the store around in the right direction.