Car shopping is not my ideal version fun, but Phil made this experience much better for me. He was…read morepatient to explain all of my options and to help guide me to the best deal that worked for my budget. He wasn't pushy, just helpful. They also have delicious cookies to snack on while you wait for finance and a pretty nice coffee machine I had a latte from. Andrew did my financing and he was just as patient. They organized to tow my car for free as it wasn't in the best condition to drive in order to trade it in. I am very happy with my purchase and with the help I received throughout the process.

Although I didn't purchase my car here, I drive out of my way to get my Hyundai serviced here. The…read morestaff is so accommodating and friendly. They do a good job explains things in lay person terms as well. My husband just recently leased a car with this dealership and it was a great experience. He just purchased a new car through them and it was very relaxed. Not an ounce of pressure was put on us to purchase. It was very easy.

I recently had a disappointing experience that, to their credit, the general manager addressed…read morepromptly and professionally. The issue involved a repeatedly sounding seatbelt alarm that would not disable or "freeze," which made me frustrated and concerned about the vehicle's safety features. What happened and how it was handled: The general manager reached out and took my concerns seriously, moving the process forward and arranging a re-examination of the vehicle. Technicians could not pinpoint a exact root cause during the recheck. Their prevailing theory was that something might have been spilled in the backseat--potentially by one of my children--causing the malfunction. They confirmed they could not permanently turn off the seatbelt alarm, so we opted to use the seatbelt extender as a solution. What I appreciated I'm grateful that Tom Wood Toyota reached out for a second chance and worked with me to address the issue. Their willingness to re-test and re-evaluate shows a commitment to customer service and safety. What I would have valued more: Earlier transparency about the possibility that a spill could affect the seatbelt system. If this had been mentioned during the initial service call, it could have saved us time, grief, and their money. Clearer guidance upfront on potential causes and realistic timelines for resolution, so expectations are aligned from the start. Overall: I'm glad we found a workable path forward with the seatbelt extender, and I appreciate the GM's engagement. A bit more proactive communication at the outset would have prevented most of the back-and-forth, but I feel confident that Tom Wood Toyota is capable of handling customer concerns with care when given the opportunity.

Took my 2022 Toyota tundra here last Monday morning to get the factory warranty engine replaced…read more After Denise had done a great job following up with me to let me know when my engine was available I was quickly helped at the counter and given an approximate timeline of 2 to 3 days and put in a very nice 2026 Toyota Tacoma free of charge as wellm They called me unexpectedly to me the next afternoon to let me know my engine was finished, and I picked it up the following day. Haven't noticed a huge difference except the engine seems to have a little more power and run a little smoother. Then the other one that had about 65,000 on it. I will definitely continue to use these folks for my other service needs Tim

After an unexpected mishap with my vehicle, I've found myself in search of new wheels over the past…read morethree weeks. Having now acquired a new car, it's time for me to document my experiences in the search from the perspective of being a driver with a disability. I was doing an active online search and found a vehicle I'd been intrigued by at Carmel Auto Gallery. I'm a wheelchair user, though I've never actually driven a van (the stereotype). Instead, I drive a 2-door automatic with enough room that I can slip the folded wheelchair into my backseat. When I was younger, finding such a coupe was easy. These days, it takes a lot more work. I had arranged with a friend that they would drive me around to check out some vehicles at area auto places. I added Carmel Auto Gallery to my list. This Carmel Drive auto dealer specializes in used cars with clean titles. They also appear to finance, though I did not get to that point. They have a front parking lot. The actual cars are off to the side, though you're supposed to go in. There's someone who works the front counter, and there appears to be 3-4 associates to the side. We originally missed the front entrance thinking we'd access the lot in the back. Nope, that's their service center and there's no thru-way. As there was no accessibility via the outside (there is via the inside), we went inside and asked for a specific vehicle. You could tell it befuddled them a bit - I get that. I'm amazed at how many people don't realize a wheelchair user can drive. I was hooked up with Mustafa. He brought around the specific car I was interested in and left it running. To his credit, he wasn't high pressure and gave us time to look at it and for me to test the wheelchair. I'm not fond of the whole side lot arrangement. I think freedom to look is fairly basic. But, this isn't the only place that does that (CarMax is way more obnoxious about it). I ultimately decided this wasn't the car for me, though I was pleased to learn it would actually work with the chair. I explained what I was looking for - I was a bit disappointed that no other 2-door automatic was mentioned (I'd checked in advance - they had them). I was also a little disappointed with the "we'll keep our eyes open" comment, though they didn't bother to get my contact info. My "gut" feeling is they didn't actually realize I was a serious buyer with the cash in my pocket at the time. I was VERY serious. Blown sale. Would I return here? Maybe. It wasn't good. It wasn't bad. No one was rude, and I certainly didn't have a bad experience. I just felt like there was a lack of effort and some disability stereotyping. This was definitely out of my way, and I can't say the experience made me want to go out of my way again in the future.

Purchased my car from here and Valeriya helped me out. She was able to answer all of my questions…read moreand get me in and out in a timely manner. Also financed through them, very competitive rates.

Nothing but praise for the service department. Friendly, helpful, efficient. Highly recommend!read more

Wes and Ben were an incredible team in helping us secure our new vehicle on a time crunch!! I had a…read moreroad trip to make the following week and knew my old car wouldn't have made it. They were extremely personable and helpful. I picked out a 2023 Mazda Cx-5, and it's been so perfect!

We found a vehicle online that we wanted to check out and it was here. Everyone was friendly and we…read moredidn't feel pressured. We were able to test drive the vehicle. The paperwork part wasn't too bad and didn't take too long. Our car sales man's name was Michael White and he was helpful. While waiting for the paperwork for the purchase to be completed, I learned about the business. It's family owned, started in 1950s by Ed Martin. It was bought by his daughter Kathy, and she and her husband, Mark, still own it. They have 10 locations in Indiana. If you appreciate a specific person, you can write a review on dealerrater.com Our finance guy, Casey Price, was also nice and helpful. They have this cool electronic board to sign the documents. I'd never seen anything like it, I was amazed. I loved the package deal they offer. Our purchase came with gap insurance, glass coat for protection of the vehicle, and lifetime warranty on the engine. Having a lifetime warranty on the engine is amazing. Inside was clean. They had a nice area with drinks, tea, water, and coffee. I would recommend purchasing a vehicle here.

Took the truck to check the transmission and service fee is 299 and to change a serpentine belt it…read moreanother 450 dollars. Do not use this place