I have always had a great experience staying at Hampton Inn Tijuana. The whole staff are super…read morefriendly, helpful and attentive. The rooms are clean overall the hotel feels and looks clean. Breakfast variety open until 10:30am I enjoy my stay every time. Thank you to Miguel, Patricio, and Nestor for being so attentive during breakfast.

This is a great hotel in an area that is not too crowded. The staff is wonderful. Parking is…read morechallenging on weekends. Breakfast is awesome.

This is a great hotel if you are anywhere in the area. It is modern, redone, super clean and…read morecomfortable. The place is pretty. You can get a room with a balcony and the beds are super. The bathrooms are a nice size and well stocked. I love the TV because I love Spanish news. They take checks and dollars or pesos. Just make a reservation and put it on your card as it can get confusing. They have everything you want there, even a Starbucks as well as a nice eatery. The staff is just great. They will take good care of you and are happy you are there. There are nice places to walk nearby and there are great places to eat nearby as well. You will be very happy here. I know we were and we will be back. Have a great time. Enjoy.

The pool is dirty and the service has a horrible . Tried the bar , restaurant and room service …read more. no one knew what they were doing and they took forever every

1 star review for holiday inn express & suits in Otay Mesa. Do not book with them! They sold our…read morerooms after trying to run a $5 credit card charge to a card that didn't exist, because it didn't work they sold our rooms. The useless idiot at the counter said they tried to call but there were no missed calls, emails, or texts. Why make a reservation weeks in advance when they are going to sell your rooms? Their solution was to give us the hotel's number to talk to a manager. Why? We were already there and no manager on site. The only thing he could say was "well it's company policy to sell the rooms if the charge could not be collected. " As we were sitting in the lobby the hotel sold another customer's room.

I finally got my notification that I could schedule an in person appointment for my Sentri…read moreapplication. I wanted somewhere close by and to avoid the Monday morning commute in SD. Normally I stay at Best Western and decided to book this one since its a 3 min drive. Yesterday mid day I received a call from Ulises who was pleasant and wanted to confirm my reservation. I was shocked and thanked him. After sightseeing we pulled in at 3:08PM in which I was greeted by Eddie who thanked me for being a loyal member, asked me how my day was going, throughly explained the hotel amenities. He is truly an asset and should be the poster child for Holiday Inn. There were no towels in the pool area and gladly provided and apologized for not having any. We normally like to stay on the 1st floor to avoid the hassle of 1 elevator and walking a football field length to get to your room while lugging your stuff. Eddie was able to accomdate us in a lower level room. The room is nice and quiet. Next morning, I needed change for the dryer and Edgar Loza greeted me and also was very attentive and engaging with me. I am a morning and people person so this speaks volume but can see those who are not could be bothered by it. Overall the place is nice and has everything that we are seeking.

Update: Hotel Lucerna has said they will be getting new…read moretreadmills. They also removed the synthetic perfume sprayers from elevators. Great customer service! Everyone is friendly. I'm a U.S. Army veteran who was exposed to biotoxins affecting my immune system. I'm in Tijuana getting treatment at bioadvanced medical center with Dr Calzada. In their elevators they have synthetic perfume sprayers constantly bombing the elevator making me sick. I asked them to shut them off. They did NOT. I have to walk 3 flight of stairs to go to and from my room. I can't recommend this hotel if you're sick going to BMC. I'm staying at your hotel because it's supposed to be high quality. Your treadmills in fitness center are very OLD. 2 are broken. A third sounds like it's getting ready to break. You need new treadmills. You can buy 4 high quality treadmills online that have been refurbished from Planet Fitness or other fitness centers. Out of respect for your customers please get new treadmills ASAP! I will increase the rating when you get new treadmills and shut off toxic synthetic perfume sprayers in elevators.

We checked in last night and I can already happily report that I would stay here again next time…read moreI'm in Tijuana. Hotel check in was easy and the many lovely amenities were very well explained. The staff member checking us in even asked what my pronouns were! I don't get that level of kindness most of the time from anyone in Los Angeles. The room is clean and comfortable. They were even so kind as to accommodate clean mini fridge for our food items. I called two weeks ago requesting a mini fridge and it was in the notes for our reservation. They realized this after we checked in and had a bellhop, a very kind gentleman named Fernando who had helped us with our bags earlier, personally carry the whole mini fridge up to our room and install it. The hotel has complimentary WiFi that's not password protected so I made sure to keep my VPN on because I'm neurotic like that. One thing I will report is that I couldn't find a wall port to plug in an ethernet cable in the room to set up my TP-Link Travel Router. Not a big deal at all because I'm probably the only person who would try to do something like that while on vacay anyway. Long story short, this place is probably the nicest hotel my wife and I have stayed at in our 13 years together. I slept like a baby on night one, and I look forward to the rest of our stay here. Thanks for the excellent experience!

This is one of our favorite Hyatt's and we have been to so many. What I love about this hotel is…read morethat it has everything you need or want. Make a reservation or call them and book a room. Their prices are good and you won't feel ripped off. You will be happy. The rooms are a nice size and kept up. The maid service is great. The staff is super and can guide you if this is your first time to Tijuana. I love the place to eat here. It is just the best. They have traditional Mexican food which is outstanding and they also have great American food. We love their pancakes and eggs. Their tacos are great as is any fish dish. They have bottled water in the room, which is a must. Do not drink tap water anywhere in Tijuana. The location is great. It is within easy walking to many fun spots, including shopping. The rooms are super clean and although it can get loud outside, the inside is quiet and comfortable. It even smells great. You will love it. Have fun.

I've been coming here for many years. I'm a Hyatt member and rotate between paying and using my…read morepoints - mostly using my points and enjoying the occasional comped weekend getaway. Prices have doubled since coming here first. Points went from 5k to 8k- please don't up it any more :). Guest profile has changed and with it more English speaking staff. US workers in scrubs moonlighting on the weekend, patients over from US for medical procedures, catering to this new clientele has made this hotel busier and a little more pricey than before. I wonder how they will compete when the Westin opens right next door? Location is truly perfect, it's an easy drive from the U.S. made easier now with the hotel and gastronomy zone signs as you cross the San Ysidro border. The hotel offers covered, gated underground parking for your car. It feels secure and I've never had any issues or incidents (touch wood) ever. Breakfast is included with your stay and has improved over the years, not that it was ever bad, they just offer a much larger and quality selection than before and restock often, again being more busy I imagine helps with that. Staff are always great , very helpful, and bilingual. If the bar ever looks unattended it's because they often double at reception. Just look to the front desk for assistance. For a Hyatt place - it's one of the best - that's why we keep coming back, better than the San Diego counterparts. Adrian, at the breakfast station is our favorite staff member. He's always so helpful, attentive and he deserves a shout out. I would love if they made Pozole on Saturday mornings - but alas it's a Sunday morning treat. Having it on Saturday too would be the icing on the cake. Something to work on: I enjoy a late checkout and appreciate not being disturbed. Do not disturb sign on the door doesn't mean they won't knock, or try to come in. Housekeeping should observe this request, even if they are being nice and checking to see if you need more towels. If you like clean, they are obsessively clean - occasionally the chemicals bother me in the lobby but I appreciate their attention to cleanliness. Overall solid 4 star rating.

By the name you would think this is a super fancy hotel. It is not. It is, however a great motel in…read morea safe and nice area. it is located in Zona Rio, a nice part of Tijuana, but you will need a car or a cab to get to the Downtown area most people want to go to. Make a reservation. They also tend to have rooms ready for check in without a reservation during the week days. The rooms are a great price, if you are on a budget, and they are clean--spotless, no, but they are just fine and you will be happy there. Their English is not great, but they are really nice and they will figure it out. The staff is just super nice and the area is gated with a guard. If you need anything for your room they will help you. I never checked to see if they have Wi Fi. If that is important to you make sure you call and ask. Have fun.

Great price for room on weekday Pretty clean and modern will def stay there when I goread more

Good service, reasonable prices. Great if your staying for Quick airport trip. Front desk is…read morehelpful and a good taco place is walking distance "tacos el chino " they are slowly renovating so it's looking better than the reviews past.

If I can give this hotel a NEGATIVE 100, I would! My three girls and I stayed here because it was a…read morelong weekend and we were crazy enough to randomly come without a reserved hotel! Anyways we ended up here, it had only ONE review & it was a 5 star review, so we said "Eff it!" At soon as we got here, the place looked sketchy, but we had NO other option & by this time it was 3am already & we needed a bed asap! (we had looked and called everywhere by this point) as soon as we walked into the room, I noticed it had disgustingly stained carpet (which is a BIG NO for me)! The bathroom toilet & tub were gross as well! Stains everywhere!!!! As well as EVERY pillow case (we had two beds in the room & each bed had 3 pillows, therefore 6 pillows cases were stained! Overall it was disgusting!! NEVER EVER RECOMMENDING THIS PLACE! Lesson learned, have a BOOKED hotel & no more random trips on busy weekends!!!!

My last time it was a Lotta noise on all night and the air conditioner was not working good The air…read moreconditioner was not working good and it was a lot of noise and then on the night

This is the best motel in Tijuana BC. Its super nice, its super affordable, only $340 pesos or $23…read moredollars, and rooms are very clean, its just adorable. For anyone that wants to spend the night here and for a very good price and a very luxury place, Villa Dorada is the place for u to stay the night. Again, five stars for this place

Update: Hotel Lucerna has said they will be getting new…read moretreadmills. They also removed the synthetic perfume sprayers from elevators. Great customer service! Everyone is friendly. I'm a U.S. Army veteran who was exposed to biotoxins affecting my immune system. I'm in Tijuana getting treatment at bioadvanced medical center with Dr Calzada. In their elevators they have synthetic perfume sprayers constantly bombing the elevator making me sick. I asked them to shut them off. They did NOT. I have to walk 3 flight of stairs to go to and from my room. I can't recommend this hotel if you're sick going to BMC. I'm staying at your hotel because it's supposed to be high quality. Your treadmills in fitness center are very OLD. 2 are broken. A third sounds like it's getting ready to break. You need new treadmills. You can buy 4 high quality treadmills online that have been refurbished from Planet Fitness or other fitness centers. Out of respect for your customers please get new treadmills ASAP! I will increase the rating when you get new treadmills and shut off toxic synthetic perfume sprayers in elevators. Your treadmills in fitness center are very old. 2 are broken. A third sounds like it's getting ready to break. You need new treadmills. You can buy 4 treadmills online that have been refurbished from Planet Fitness or other fitness centers. Out of respect for your customers please get new treadmills ASAP! I will increase rating when you get new treadmills.

Great location. Close to the airport. K Tower is part of the Lucerna Hotel. The sushi bar and…read morerestaurant are located on the roof top. The mango roll and avocado roll are the best. Drinks are delicious, but light on the alcohol.