This is a review of the Enfuso.com online ordering experience.
I was looking online for a jar of Mission olives to give a friend for a birthday gift, along with a Mission olive tree I purchased. For some reason, I could not find brined Mission olives anywhere locally (San Diego) so I took a chance and placed an order on Enfuso.com after reading all the positive reviews.
I specifically ordered from Enfuso since they are only about 90 miles away and I figured my order would arrive in plenty of time for the event.
To avoid high shipping charges for one jar of olives, I also ordered 2 tiny bottles of balsamic vinegar and one small bottle of olive oil to get to the threshold for free shipping. (see picture attached of 4 items ordered)
The order was not shipped out for 3 days, and when it arrived a few days after that, the jar of olives - the WHOLE REASON I even placed the order- was missing.
I texted (since they request no phone calls) and emailed Enfuso immediately, and asked that the missing jar of olives be shipped out to me asap so I would have it for the purpose intended.
I was informed the olives would be mailed out that day, which they were not.
(or they were mailed after 5 pm if they were).
The TINY 3 oz bottles of balsamic vinegar I ordered for $9 each are a joke. There is not enough product in this $9 to dress one salad! 3 ounces = 6 tablespoons (not 7 as the owner states).
The product size is listed as 100 ml, not in standard U.S. ounces, so it is a little deceiving and shocking when you see how tiny 3 oz actually is (think of a tiny little travel sized shampoo bottle).
The 250 ml (8 oz) bottle of lemon olive oil for $20 is not something I would have ever purchased either if I saw the size in person.
Ridiculously expensive for the amount of product, and absolutely ZERO attention paid to online orders.
Go elsewhere!
Update: The owner states below that I was looking at a non-USPS website for tracking info. Incorrect! See attached pic that shows usps website, and estimated delivery of 'forgotten' item was MON. May 6th, after the date I needed it.
I forgot to mention there were several broken pieces of olives in the jar, and since I did not see the other half of the broken ones, it tells me they were put into the jar that way. Not attractive for a gift, especially for $20 a jar. (see pic)
And lastly, the owner states I did not mention she included a 3 oz jar of a flavored vinegar as a "gift". I didn't mention it, because it was ginger flavored vinegar. Not something I would ever use, I very much dislike the strong taste of ginger. So while the "free gift" of a tiny bottle of vinegar was appreciated in theory, I would have much rather have received the items I actually paid for, and did not have to stress about receiving at a later date and possibly after the day I needed for purpose intended than a 3 ounce gift of something I will not use.
The owners offer to refund the cost of the olives if they did not arrive by Sat. is not something that was appealing to me either. As I mentioned to her multiple times, the sole reason for the order was for a jar of Mission Olives for a gift, which I could not find locally. The other items, tiny 3 oz bottles of vinegar and an 8 oz bottle of lemon flavored olive oil, are readily available many places in the San Diego area, and not something I would have ordered online and paid extra premium prices for, they were an add-on so I would meet a threshold not to incur a shipping charge. If the owner of this business is "too busy juggling a lot of balls" to pay any attention to get an online order of only 4 items shipped out correctly and in a timely manner, maybe she should either hire help or not maintain a website in which to order online. read more