William was very helpful, he helped me with my new 2024 crv touring and Chelsea was great at…read moreexplaining everything!

William was out sales person and was great! Highly recommend his sale expertise. Friendly,…read moreknowledgeable and overall great experience. Thank You.

From the first phone call with George I knew this was the place to go. I was spoken to with respect…read moreand never questioned if I wanted to do business here. They went above and beyond making sure my Jeep was perfect for pick up. Never once low balled me over trade in value. As a female, car shopping can be intimidating at times but George, Abe, and Joe made it a great experience! I would recommend this dealership 110%. I could not be happier!

I recently bought a mini van from the folks over at Longmeadow motors and they were great. I dealt…read morewith John and he was very knowledgeable and helpful throughout the pricing. They also recommended a great local credit union and I got an incredible rate. It's way better than dealing with a dealership and watching the sharks attack. It was laid back and they didn't push any cars on me, they were helpful and advised me unlike people just trying to sell any car they can. 5 Star Outfit in my Book!

Good service department / bad experience with sales…read more I've had good experiences with the service department and plan on trying them more in the future. Jesse especially is super friendly and great to deal with. In the past I've had a pretty bad experience with sales: I was interested in purchasing a car from Lia Honda of Enfield, but they didn't have the color I wanted. As I was thinking about whether or not I liked the in-stock color, the salesman told me that his manager told him that the color I wanted was coming in that week. So, I put down a deposit but refused to sign a purchase agreement until I saw and drove the car. We all agreed. I found that we had miscalculated some numbers so I called to renegotiate the price over the phone. After some hesitation (understood) they agreed. Great! But then I received a call that they were not going to be able to get the color I wanted and they offered a lower price to take the in-stock car. I declined and asked to have my deposit refunded and they agreed. So far, not so bad. However, after a few days with the refund not posting and a couple of phone calls not being returned, I finally got in touch with a sales manager who told me that they hadn't processed my refund yet and he said, "Since you didn't keep your end of the deal, I'm not inclined to make this go any faster for you. You came to us looking for a car." I was pretty blown away by that. He also told me that no dealer would do a car locate without a signed purchase agreement. When I told him that I was doing that currently with another dealer, he said that couldn't be possible. (I now own the car I want) In all fairness, after estimating the refund being processed in a week or so, they did process it that day. There are several other dealerships in the area that provide much better customer service. Shop around.

Edwin and Mike at Lia Honda in Enfield were fantastic to work with. They went above and beyond and…read morenever made us feel pressured. The whole experience was smooth and stress-free. Highly recommend!

On April 6th, within a week of purchasing a certified vehicle from Gary Rome Kia for over 16,800…read moredollars, the vehicle stalled in Rhode Island and would not start. When my son went to have it towed to a local Kia dealership using the Tow Assistance package that came with the car, however, they would not tow it because they did not have the vehicle on file because GARY ROME KIA did not submit the paperwork upon purchase. Three days later, with no resolution for the tow, my son eventually used AAA to have it towed the local Kia dealership. (Money out of Pocket). The diagnostics at the other dealership lasted over through the next weekend, taking another week. Now my son has had to have a rental car for over 10 days!!! Keep in mind that the Tow Package only covers 35 dollars a day. When I explained to GARY ROME KIA pre-owned vehicle sales staff that we were going to have to pay money out of pocket for the rental due to the rental costing more than $35, and diagnoses was delayed by at least 6 days because they did not submit the tow package paperwork on time, and that my son lost between 4 and 8 hours of work (more financial burden) when the car died. (Not to mention the stress of dealing with nonsense that should have never occurred when we just bought a vehicle one week prior). They didn't seem to be too concerned that I had just spent over $16,800 dollars at their business and was looking at a minimum of another $400 dollars out of pocket for a problem that should never have occurred. Being more than reasonable, I suggested to GARY ROME KIA sales managers that if they could not cover the out-of-pocket expenses which I know were going to incur, they should at least consider covering oil changes for a year or some other form of compensation for our financial losses and inconvenience. The response from STEVE LIPTAK was not that "THEY CAN'T DO THAT" that, but that they "WON'T DO THAT". I had mentioned to the sales manager Telesha (who has been very pleasant to deal with during this ordeal) to let STEVE know that I had time on my hand and would make my feelings be known with GARY ROME KIA about this whole debacle. So, the first step is to let the people of Enfield know that GARY ROME KIA does not stand by its vehicles. See attached photo of my first day outside the dealership letting people know what they are getting at GARY ROME KIA, JUNKS!!! Ron Sheehan

I took my car for an oil change and while it was there I got a call saying that they found a mouse…read morenest and that I needed to have some filters changed. In the end I ended up paying over $500 for an oil change and two filters. When we picked up the car my husband asked for an explanation and all we were told by the manager was he doesn't make the prices. Gary Rome Kia service is a rip off. I have posted a picture of the receipt so you can all see the ridiculous prices they charge. I also took the receipt to my garage and they nearly lost it. How can Gary Rome Kia charge those prices and still be able to look their customers in the eye. I will never take my car there again! Think twice before buying a car from Gary Rome because we also had issues with the their finance department. They just want to take your money but are very slow of give money back to you!! After complaining about that I received no help at all. I had to call Kia directly to find out what was going on with the money I was owed and get help. There service is terrible all the way around at Gary Rome Kia!

Haven't bought a car here, but have used them for service for a few years now - two cars, no…read morecomplaints, things have always been done professionally, on time, and for the estimated cost or close to it. Actually bought tires at Costco thinking I would save a few bucks, and they did a such crummy job balancing them, the whole car shook. I ended up bringing the car here after that and they fixed the issue perfectly.

I went in to have a Work Package done which was a good rate. However, when the Service Advisor…read morechecked me out he said "now there are a few minor things near the bottom that should be taken care of, but your vehicle is in really great shape." Well the few minor things in needing attention in my vehicle that was in really great shape added up to $2,023. I certainly won't be doing any future work at this dealership if this is their communication style. It's no wonder their yelp score is 2.5

Auto Point made the purchasing process smooth & pain-free. I had a lot of questions & concerns…read moreabout the car. They were patient with me going above & beyond to check out & address all of my concerns. Tony was kind enough to wait for my wife & I to show up after hours to sign the paperwork as we weren't able to leave work before they closed. They registered the car for me & called me a day before it was supposed to be ready to let me know I could pick it up. It only took 2 days after signing the paperwork before I was called to come get my new car. A few days after picking my new car up, I noticed a vibration when braking. I called Tony to let him know & he advised me to drop my car off at my convenience as this was around the Thanksgiving holiday. (No questions asked, no attitude, just great customer service!). I dropped my car off, and they gave me a loaner vehicle. When I picked my car up (the very next day), they had fixed the vibration by replacing all 4 brake pads & rotors to ensure I didn't have any issues moving forward. They even noticed a ripped wiper blade & fixed that as well. I highly recommend Auto Point if you're looking for an affordable used car. The entire experience was above & beyond my expectations! It's clear that they care about their customers, even after the sale is made!

I had a great experience here. The owner Anthony Lafromboise is really nice. If I could it would…read moreget 6 stars but that's not possible. Thanks for the amazing experience.

This auto dealer has become my go-to place for all my repair, oil change, and check engine light…read moreneeds. They treat their customers right, charge reasonable fees, and always welcome me with personal attention and good service. I had a tire that needed air, for instance, and the thought of the Costco line and wait time made me groan. I realized I could roll up to Artioli and they would help. They did. Thank you Artioli for your good service and friendly attitude. We will be customers for life. And...we recommend them to you for purchasing a great car too.

Lousy customer service, will not repair your issues, even though it's under warranty. Bought a 2016…read moreAudi Q5 in early March 2026, they lied to me and told me they replaced the battery and put it in a new one they did not. They knew there was electrical problems with the vehicle, but tried to brush it off bad front tires took it to an Audi dealer, fathers and sons. They even printed out that the tires were bad. Brought it back they said the tires are fine. They won't replace them. there's serious electrical problems going on power steering, etc. they won't do anything about it. They say it's fine. There is a serious power steering issue. They brush me off every time I go there. I will be taking further action against them. Do yourself a favor and don't go to their dealership you will get ripped off., you will end up with lemon! There are many other problems I could go on, but I'm sure you get the picture, along with other issues with the vehicle that they will not acknowledge when I bring it up to them, I'm sure you get the picture. No doubt they're trying to push it off until the time is up that they have to stand by it! Then they will say the problem happened after the fact , well that's bull. I've been saying it since day one! STEER CLEAR OF ARTIOLI DODGE 525 ENFIELD ST. ENFIELD, CT UNLESS OF COURSE YOU WANT TO GET RIPPED OFF.

After spending several weeks visiting three different dealerships in search of the right car at the…read moreright price, only one truly delivered: Lia Hyundai of Enfield. From the moment I arrived, I was met with exceptional service at every level. The Lot Manager greeted me warmly, the Sales Consultant offered a genuine, no-pressure experience, and even the Finance Manager took a moment to offer a friendly hello in passing. To top it all off, the General Manager worked with me at closing to create a deal that exceeded my expectations. Lia Hyundai of Enfield may be a smaller store, but they are absolutely big on customer service. They made the entire process--from selection to pricing to delivery--smooth and satisfying. I'm extremely happy with my car, the deal, and the overall experience. They are truly worth the visit.

Brought our 2023 Palisade in because it was leaking water horribly in the third row. While under…read morewarranty they said they couldn't find the source and still charged us a 169.00 diagnostic fee. Mike was far from friendly when queried about the lack of a fix. Horrible experience that makes me feel like maybe a Hyundai wasn't the way to go. Edit: Raised to three stars due to Melissa taking the time to talk with us about our issue and kindly refund the diagnostic fee. She is a very nice person, I wish the entire service staff reflected her comportment.

I'd love to leave zero stars. Or negative stars. My son bought a pick up from this place on…read moreSeptember 8. I asked multiple times what the procedure was for safety inspection because my son was going to be driving it. They assured me it would go through inspection before the sale. I told them that the sale was contingent on the safety inspection. No pass, no money. They assured me that it went up on a lift and passed. My son is 19, heading to the Army in January. He was driving the truck, on his way to a hike with his commanders, and the whole damn DRIVE SHAFT fell out on the highway! The truck spun twice and he smashed into a guard rail. Thank the Lord he wasn't hurt. HOW does a vehicle that passed safety inspection become so terribly unsafe in less than 3 months!!?? And this company we bought it from? They dont care, no returned calls. DO NOT BUY HERE.​​

I bought a high mileage, NO WARRANTY sprinter van from them. On the way home from the dealership…read morethe AC stopped working. I text my salesman Paul and he said to bring it back the next day. I was told the AC compressor needed to be replaced. I'm guessing not a cheap repair but they did the repair and 2 days later I was back in the road with the air conditioner humming away. There was no charge for this repair. It