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    Encore Garage

    3.3 (52 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Encore Garage

    Epoxy coating

    Encore Garage Photos

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    This is the finished product after 3 days and everything was dried out

    We hired encore concrete to sand our floors and put on a clear coat for our commercial space. On the day the work was being done they called and said that they were going to charge us an 15% to fill in the crevices between the concrete slabs. We sent them pictures of the bare concrete floors after we removed the carpets, they knew what they were working with. I think it's bad business policy to spring and extra charge on us the day the work is being done. They also told us they would not refund our 50% deposit if we did not want to continue the work because of the extra cost. We agreed to pay. I've posted pictures of the before and after. I could have done a better job myself. There is discoloration everywhere. Very unhappy with the quality of their work. Would not recommend for many reasons.

    Expansion joint not properly finished.
    john v.

    Dominic sales person came to my home, very friendly and on time. I Specifically asked for expansion joints to be leveled and it was included in the estimate. Employees did show up on time and were also freindly and respectful, but they didn't follow their work orders and did not include coverage of the 2 expansion joints in my 3 car garage. I pointed it out to them and we're given new instructions by their management to cover the expansion joints. Unfortunately it looks like they may have skipped a few steps as now the material had leveled off and sank in the expansion joint, so now there is a dip all the way across my garage floor that makes it harder to clean properly. I waited 5 days to park my vehicles in the garage to make sure everything has dried and settled. Finding clumps and pits along with a droopy expansion joint improperly filled, I called and left a message with salesman and management. Their response after several days of trying to get a response was to file a warranty complaint with manufacturer. This was a job that was just completed, I would expect a representative would contact me to look at the job itself and correct the work that wasn't properly done. NOT GIVE THE CLIENT A HUGE RUN AROUND. Because the surface is so reflective it is hard to take pics, here are 2.

    floors were not properly coated.

    I hired Encore in June 2022 to do my dog daycare kennel at the cost of $11,952 plus the loss of revenue due to having to close down my business for 8 days. Two weeks after the floors were done we noticed cracking and staining. I had to close down for 3 days in August for Encore to come out and "fix" the floors. Once again at the cost of loss of revenue. After many phone calls, e-mails and photos sent to Encore they sent out their "senior operations manager" to come out. He agreed to have the floors re done but due to our being a business I told him that our next slow time for us to close down was in January. When I called in mid November to set up a time in January, I found out that the operations manager was no longer with the business. Tony Scarletta the owner of Encore insisted that we voided the warranty and that my only options were to have them come out again at our expense, hire someone else to do our floors, or to just live with it. That its a "dog kennel" I chose this type of flooring because of its durability and easy clean up - something that we are continually doing. I reported Mr. Scarletta to the BBB and the states attorney's office. He refused to back down no matter what. I had to hire someone else to come out to do my floors -which now Mr Scarletta says he can't understand why. Poor customer service all the way around.

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    9 months ago

    Their customer service disappointed us at first but then they got the job done on time!

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    2 years ago

    Great company to do business with. Highly recommend. Did our garage floor and we love it.

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    Page 1 of 2

    Ask the Community - Encore Garage

    Review Highlights - Encore Garage

    Tony, my wife and I want to say thank you and once again we appreciate your customer service and professionalism.

    Mentioned in 12 reviews

    Read more highlights

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    Tcn Cabinets & Design - Kitchen & Bath Remodeling

    Tcn Cabinets & Design

    (3 reviews)

    The owner quoted the kitchen repair, arrived with the crew, and communicated daily with the owners…read more He provided a detailed receipt and made certain the job was satisfactorily completed before accepting final payment. The crew did quality work, respected the home, and cleaned up each day.

    I cannot say enough good things about working with Tom Newman and Elise at TCN Cabinets & Designs!…read more Although I did the design, found the cabinets (J&K), found the flooring, selected the granite countertop, the new patio doors (with transoms), kitchen sink window, the backsplash, the sink/faucet, etc. I didn't have anyone to put it all together and make my vision a reality. I evaluated several contractors who were quite miffed that I had already done all that - Tom and Elise took it in stride in our first meeting - and it was an excellent collaboration from the start. They made recommendations that improved the usefulness of the kitchen and validated the quality of what I had procured. They lined up an AMAZING crew of amazing tradesman (carpenters (love you Chris!), electricians, plumbers, drywallers, painters, countertop fabricator, flooring installers. They managed the entire 5-week effort (which extended well beyond just remodeling the kitchen - but my entire home) with such grace and finesse. Of course there are always hiccups with these things, but Tom kept to his plan and kept me assured by seeing he always knew the latest and greatest - he even uncovered things before I did (which is pretty miraculous as I was living in my master bathroom onsite the whole time). About 4 months later I re-engaged them to support the upgrade of my vanity in my master bath (as I was living in my master bathroom during the previously-completed remodel). Tom himself, is highly experienced and has lots of connections to help you save, and his team are high quality (as people, and as tradesman) - I could not recommend them all enough! Thanks TCN!

    Seigle's Cabinet Center - The back stretcher is splitting and cracked

    Seigle's Cabinet Center

    (8 reviews)

    If I could give negative stars I would. Purchased Dura Supreme kitchen cabinets from Seigle's…read moreCabinets. We put in a "reservation" (official order for cabinets without having signed the contract yet) for cabinets on 5/26/22. Working with our designer Amber was a joke, she was disorganized, scattered, and not proactive. In person meeting with her were left unfinished and very little was accomplished. She was constantly making mistakes. Forgetting to add requested items to the design, never realizing on her own, it was our responsibility to make sure she did her job. We had asked for solid wood cabinets and we were directed by Amber and the president of Seigle's to Dura Supreme cabinets. Amber said they met all of my requirements, solid wood cabinets with dove tail solid wood drawer boxes as well as capable of doing mirrored mullion cabinet doors. After signing the contract there was no communication unless there was an issue, then it was a mad dash to find a solution. We were given an estimated delivery date of 11/24/22. 10/4 Amber called to ask if we'd like our cabinets early- 12/5. I was taken aback because "early" was actually late. The week before delivery I'm told one cabinet will not be arriving (backorder) the remaining were delivered on 12/5. We only opened the tops of boxes to check measurements and verify colors were correct. Two of the wall cabinets didn't have finished sides and we there was missing light rail, they had to be reordered and didn't arrive for 5 weeks. After 33 weeks of waiting for cabinets we were told the last should be arriving, so our contractors began. Our cabinets were delivered by seigles into our home where they sat unopened and un disturbed until they were ready to be installed. 1/9 our contractors begin opening wall cabinet boxes and there were dents dings chips on many of the cabinets. The damage was underneath the protective packing provided for transport, many items were dented or damaged behind the fixed and secure full overlay doors. When the contractors began opening the base cabinet boxes almost every cabinets sides (the area that meets the floor and the cabinets stand on) were broken. Not just chipped or dented, I mean broken falling apart crumbing into pieces. How would solid wood boxes fall apart so easy? Well well surprise surprise we didn't in fact order solid wood cabinets Amber actually ordered us furniture board cabinets!! Requested items were missing flip down drawers and tray dividers and the kitchen sink base had the wrong colored finished sides!! I called Mark Seigle the president of Seigle's cabinets told him about the mix up and the broken cabinets he said he would get back to me and I emailed a few pictures. I made a photo file in my phone called broken cabinets with 80+ pictures. The next morning I drove to Seigle's and showed Mark the pictures. He scheduled a site visit to see in person the terrible cabinets we received. We've been told by DS and S that cabinet's apparently don't need feet to stand on so the broken bases are irrelevant. The cabinet boxes are not square and joints overlap or fall short, it looks like a child assembled the cabinets. We're told caulk will cover the uneven gaps along the crown moulding and light rail. Nothing will be done about the unsquare and improperly assembled cabinet boxes. Corners of finished cabinets are dented chipped and peeling- were told a furniture repair company will address these issues. There's stuff stuck in the paint on many of the painted doors with cracks and open joints on just as many. Some drawer boxes don't fully retract or retract unevenly. They have to reorder items that came wrong and are unusable, so it will be another 6 weeks wait. When I asked for the damaged and crooked cabinets to be replaced and made correctly and at least be made square, I was told no. To Seigle's and Dura Supreme it's totally acceptable to sell someone damaged brand new cabinets and offer no correction.

    First of all, the Mark S review is from Mark Seigle, so of course he gives himself a stellar…read morereview. Now a bit of reality.... When you place an order with them, you only get drawings with the cabinet model numbers, no other information about what the actual cabinets are OR any filler strips, moldings, special materials, etc... This will be important later in the review. Now for all of the mishaps: 1. incorrect cabinet ordered/sent - had to be reordered and sent 2. Filler strips for upper cabinets never shipped - We had to use some molding meant for some other areas to use while they order us new fillers 3. Still waiting on the replacement moldings from above at the time of this review 4. Filler strips for in between beverage fridges ordered/shipped incorrectly - had to re-order and reship 5. Cabinet doors arrived un-milled and missing hinges - had to be picked back up and milled and have hinges placed on them and re-shipped back. What this all means is delay, delay, delay. My wife calls first to talk to sales lady who always is on vacation on Mondays and returns messages sometimes afterwards. Her response was that my contractor is at fault since he didn't open the boxes and verify everything was shipped properly. WE were supposed to verify the pieces against the incomplete drawing that we were given at the beginning of this review!!! She was high. Now the wife calls and talks to Mark S. Basically he says sometimes its the manufacturer, sometimes its Seigles. I don't really care since i bought the cabinets from Seigles not the manufacturer. If he has an issue with the manufacturer, he needs to address that with them. Since all we lost was time, they weren't sympathetic or really cared what happened. They have all of our money and we are still waiting for some of the correct pieces. People, these are semi-custom cabinets, not the type you get at big box stores to begin with. You are going to spend a lot of money for them. Do yourself a favor and look around for custom cabinet suppliers. They are all over the chicagoland area. It is even worth a little driving to get the value for your money.

    Encore Garage - flooring - Updated May 2026

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