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    Encompasserv Inc.

    5.0 (1 review)
    Open 7:00 am - 7:00 pm

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    13 years ago

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    1010Computers - Storefront that offers mobile/Onsite technical support for small business and residential clients.

    1010Computers

    (17 reviews)

    I brought my Dell laptop to 1010Computers because it would not power on. After the repair, the…read morelaptop worked, but I later discovered it was running on a 128GB SSSTC SSD--a very small, low-end drive I never authorized or discussed with the shop. When I asked for clarification, the business stated they had diagnostic photos, hardware inventory screenshots, and a detailed report proving the SSD was already in the machine at the time of service. I requested copies multiple times. They did not provide a single photo, screenshot, or document. The customer portal they referenced contained only an invoice and the laptop's serial number. When I asked again for the documentation they claimed existed, the shop refused to send it and insisted they would no longer communicate in writing. They stated that any further discussion must take place only in person, which prevents any verifiable record. At no point did they provide the evidence needed to confirm their claims. My review is based entirely on written communication and the business's refusal to provide the diagnostic documentation they repeatedly referenced.

    On October 30, 2025, I brought my HP Spectre x360 ​​laptop which had a flickering screen, to their…read moreoffice (ticket #9325). I paid $50 for a diagnostic check. On November 13, they sent me an email stating that they had run tests but found nothing, and that opening the case was required for further investigation. However, claiming that the screws were in poor condition, they demanded $80 for this procedure. Only for opening the case! I realized that I was dealing with scammers. I had previously opened the laptop case myself without any issues when replacing the battery, following instructions I found on YouTube. I immediately retrieved my laptop from them and, acting on advice I found online, connected it to my smart TV. The image on the television screen did not flicker. The diagnosis took all of three minutes. Subsequently, I purchased a new screen for $150 on Amazon and replaced it myself, again following instructions from YouTube. The laptop has been working without any problems ever since. Do not get involved with these scammers.

    Lumari Tech - server rack prior to install

    Lumari Tech

    (2 reviews)

    We found Lumari Tech online and reached out to them to ask for a quote to install network cabling…read moreand internet access points for a new location we were moving to. We are a small company with a handful of people in the office, but have a large warehouse for operations. I sent out bid requests to some other companies as well, but they were either slow to respond to were not interested in our book of business. For Lumari Tech, Omar was quick to respond and asked all the right questions to get a better understanding of our network needs and what we were looking to do. He was very professional throughout the correspondences and responsive. What I appreciated most during the proposal process was that he never tried to upsell or sell more equipment or features than what we needed. He identified what our business needs were and matched the equipment and setup accordingly. The costs provided on the proposal was very reasonable. Once the quote was approved, Omar and his team arrived on time for the date we agreed for installation and took care of everything without any issues. In fact, they identified some issues that were caused by some other vendors that worked on our office and brought it to our attention. They also identified that some of the items that were actually quoted where not needed, so at the end of the day, we ended up paying less than what was on the actual proposal. During this whole process, we discovered that Lumari Tech offers managed IT services which is something our company needs as we cannot justify the cost of having an in-house IT person to manage our network. We definitely plan to work with Lumari Tech in the near future to help beef up our cybersecurity, backup of data and explore cloud options to support our business IT needs. I wholeheartedly recommend them if you're looking to install, re-evaluate, or revamp your business IT needs. Thank you Omar for the excellent service provided!

    Omar was super responsive and came the next day to help us with installation of a new…read moreprinter/scanner on two of our office computers. He knows his stuff, and cares about the quality of his work--taking time to ensure everything is operating as it should and showing me how it works, etc. He was both efficient and thorough, and his rate was very reasonable. I highly recommend Omar, and we'll call him next time we need computer tech support.

    Encompasserv Inc. - itservices - Updated May 2026

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