Horrible service to say the least! How a place like this stays in business is beyond me. The fact that a place like Costco would procure delivery service from a company like this is even more concerning. Delivery of our $3000 bedroom set was supposed to happen on Thursday, which was confirmed 3 days prior. They gave me a delivery window of 8am-11am, and I arranged my work schedule to be off during that time. At the last possible second, 11am, I get a call letting me know that my delivery was to be moved to the following day....well, I guess that will do. That evening I receive a confirmation for delivery on Friday between 2-6pm. Again I make sure I am home for that time period. After 6pm comes and passes with no call, I decide to call them. Dispatch informs me delivery will be another hour out. I have already put my baby to sleep and contemplated what to do for dinner, and now have to consider the possibility that they may show up mid-meal. Oh, but don't worry, we end up having enough time to pick up dinner, eat it, do the dishes and before we know it two hours have passed. It's now 8pm and still no call. Again I call the contact number given and I am passed around to someone who is as dry and unconcerned as possible. They then inform me it will be another 15-20 mins. WONDERFUL!! They don't arrive until 8:30PM. As they start unloading the bedroom set, they realize that they are missing one of the dressers (although they have the mirror that goes on top of it). Perfect, we still haven't received a complete bedroom set and we're going out of town soon. Once again, WE have to follow-up again tomorrow, with Costco this time. Poor communication and service all the way around! read more