Bad bad bad. I loved them for so long but they started outsourcing their calls to I think India. The communication and language barrier was very difficult. They missed the pick up. Called me 5 days later asking if the envelope was still ready to be picked up. Whatever they did to outsource and save money has been a disaster. But they did charge my card. Bad bad bad read more

Fleetfoot is the preferred messenger service of my ex-employer and they really do a great job. The dudes weren't always super friendly and often smelled pretty bad, but they were always on time and never (in my recollection) screwed up a delivery. A couple times I had questions about charges on the invoice and the accounting guy was quick to sort things out. The phone dispatchers are way nicer than, say, the average person you talk to when calling a cab. Fleetfoot serves the greater Seattle area by bike, car and truck. Many delivery options available including same day, 2 hour, and Rush. Reasonable charges; you can set up an account or make it a one time deal; they accept cash, card, or check. I think they can actually deliver anywhere in the state, just not in one hour! Orders can be placed ahead of time or as needed. They will deliver just about anything (including sealed alcoholic beverages) except meals, hazardous/illegal materials, precious gems and framed artwork. Regular hours of operation are M - F 7:30am - 5:30pm but after hours deliveries can be arranged. Some of my fondest memories of having an office job are from watching the punk bike messengers and suit - clad businessmen eyeing each other warily in the elevator . Good times. These guys are probably more honest than your average businessman, so for all your courier needs I highly recommend Fleetfoot. read more

I think everyone that works here is a certified badass. Not to mention savagely cool gangster? Last minute bullshit you need to care of before the end of the day? CALL FLEETFOOT. They will hook you up with in-the-clutch messenger services, and get you all taken care of. read more

I'm in Ft Worth, Texas. I needed a 16 pound box moved from Bothell to Mill Creek just a short distance away. I contacted Debbie at Fleet Foot and within 5 minutes I had a quote and a tracking number even though I had not arranged the pick up. So several hours passed, I arranged pick up and I called back, the took payment and the deal was done. Nichole was courteous and helpful and relayed special pick up instructions to the driver for me. Package was at destination within the two hour promised window! Fed Ex who? Wished more areas of the US had small businesses like this that know what they are doing and do it with pride and excellence. read more

So fast. So above. So beyond. Called with a last minute request after wasting 40 mins trying other numbers. After calling fleet foot I had my package in 20 mins. THANK YOU!!!! read more

How do you get a keg delivered from a mountain brewery to the city in two hours? Call Fleetfoot. We were really in a bind and fleetfoot bailed us out big time. These folks are kind, courteous, expeditious and most importantly --- reliable. So, stop looking around already - call Fleetfoot! read more

I had a very busy day and grabbed a package I should not have from home that my wife needed. i had maybe 10 mins and needed to set up an account and get a very small package messengered back to my wife across town fast with no hassles on short notice at a reasonable price. i got on the phone and got a new relationship set up swiftly and the package was delivered well within the two hour window. goodonya fleetfoot. THANKS GUYS!!! read more

They have been Fabulous. We are using them at my job and we've been thrilled with their consistent, friendly customer service.

We've used them twice now for last-minute, late-night, cross-town deliveries and couldn't be happier or more grateful to have such a reliable resource. The dispatchers are always pleasant and do a great job instilling confidence that the delivery will happen on time. I will definitely use them again. read more

I can't even confirm that they *will* deliver my package because I have still not received it, 20 hours after delivery was meant to be made. Instead of being apologetic, the person on the phone (my 3rd attempt to get an answer) was telling me that they "haven't done anything wrong". Not happy as the receiving customer. read more

Nicole (dispatcher) handed this crisis with ease. First experience with Fleetfoot Messenger Service and they knocked it out of the park. I needed a piece of metal picked up in Ballard and delivered to a CNC machine in Lynnwood. This happened in under an hour. Completely blew away all expectations. THANK YOU NICOLE and those at Fleetfoot that made this happen. read more

Amazing customer service. I had a last minute, high maintenance delivery order and they absolutely took such good care of me. So glad I was lucky enough to chose them - will definitely be using in the future. Thank you, Nicole! read more

These guys are AMAZING!! They got a package from downtown to the airport just before the last FEDEX pickup with less than an hour's notice in the middle of the St Patty's parade. Unbelievable! Sean in dispatch is as good as they come. Thank you!!! read more

Fleetfoot was not even able to deliver our package and charged us to return the package to our office the next day. The same amount as the failed delivery. I received two phone calls about the failed delivery and the second person (who I think may have been the owner) had no idea that anyone had called me. Apparently, they are not good at documenting their business. Was also told I would receive a phone call telling me whether they would, in fact, charge my company for the return. Never received a call. In fact, I had to call the company to get a receipt e-mailed to me despite requesting this twice previously. The "customer service" rep to whom I spoke was quite a smart a**. Will NOT be using again. read more

Ask for Heather on the phone - she is wonderful! Service is great. Very punctual company.

This was my first experience with them. If you want your package delivered on time do not go with them. I called the day before to schedule a delivery for the morning. After being a half hour late... no phone call to me- I finally called the company (who then had me on hold for 10 min while they tried to call the driver). My package was not delivered in the hour time frame that I had requested. Do they not know to call their clients and let them know their driver is running late? I will never be using them again! Be careful if you have urgent documents! Horrible customer service! read more

Great service on a complicated job. Very helpful phone service and a friendly messenger. Highly recommended.