It has been 2 years since we purchased and installed flooring from this company. It still has not…read morebuckled during the summer and holding up well. We had a good experience.

NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Great service, fair pricing, and beautiful work!…read more I found this company through their Yelp reviews and messaged them through Yelp. They responded in less than 15 minutes and were able to schedule a free in-home estimate. Robert arrived right on time, helped us choose the right carpet and color, and gave us very helpful advice. The pricing was very reasonable and transparent, so we decided to move forward. The crew came just one week later, right on schedule, removed our old carpet, and installed the new carpet beautifully. The entire process was fast, professional, and hassle-free. We're very happy with our stairs and would definitely recommend them!

Very pleased with the new carpet installation and the excellent repairs to existing carpet done by…read moreJose and his partner yesterday. They also fixed the squeaky stair, which the original builder failed to fix twice! Brandan started the process by coming to our home with samples and giving us an estimate, making the whole process very convenient.

OP flooring came out and gave me an estimate the same day. I was in a bind due to a slab leak. They…read morewere extremely helpful and gave me a very fair price. They were finished within the week. The owners are very honest and kind people. The floors turned out beautiful.

OP Flooring was amazing to work with - super responsive, genuinely kind people who clearly care…read moreabout their customers. The quality of their work is top-notch, and I'm sitting in my home now loving the final result. Highly recommend!

I cannot say enough positive things about Darwin Bautista and Elite Flooring Repair!…read moreI was in an extremely stressful situation after another flooring company made an absolute disaster of my floor repair and then refused to take responsibility for the damage and mess they left behind. I needed someone who could step in quickly and fix the situation properly. Darwin came to my rescue. Despite being contacted on very short notice, he made himself available on a Sunday to take care of the repair. That level of responsiveness and dedication to a customer is something I truly appreciate. From the moment Darwin arrived, he was professional, courteous, knowledgeable, and extremely detail-oriented. He carefully evaluated the damage, explained what needed to be done, and took great care to make sure the repair was completed correctly. The quality of his workmanship was excellent, and he was able to repair and restore the floor after the previous contractor's poor work. He took pride in the finished product, and it showed. What impressed me most was that Darwin didn't just see a difficult repair -- he saw a customer who needed help and stepped up when I needed someone I could depend on. Elite Flooring Repair is definitely a company I would recommend. If you need someone who is professional, reliable, responsive, and takes pride in doing quality work, I highly recommend Darwin Bautista and Elite Flooring Repair. Thank you, Darwin, for coming through when I needed you most and for doing an outstanding job! I would absolutely use Elite Flooring Repair again and recommend them to anyone needing flooring repair.

Darwin and the crew was very nice and easy to deal with! Their work is pretty good and clean!! We…read moredefinitely recommend these guys!

Hemet Flooring did an absolutely beautiful job on our flooring installation! We had a great…read moreexperience working with Ryan and his crew from start to finish. Ryan went above and beyond to help us match our existing floors. When an issue came up with the flooring order, he took the time to work with the manufacturer and even drove all the way to Cypress to exchange the material, making sure we received the correct flooring. The installation was quick and the floor looks amazing! Ryan truly cared about making sure everything was done right, and we really appreciate all of his extra effort. We highly recommend Hemet Flooring!

Ryan was very professional and friendly. The team came out on time and even moved the furniture out…read moreand back when done. Completed the work in the time frame they stated and were so friendly (even with my crazy puppies). Great job and highly recommend. Will be calling them to do another room!

We've been customers of Friendly Flooring for a few years now, and Brock has consistently gone…read moreabove and beyond every single time. Whether we're placing a big order or just need something small, he's always just one text away and responds quickly. What really stands out is how he takes care of his customers he keeps you informed, walks you through the process, and makes sure you always know the next steps. There's never any confusion or guessing, which we really appreciate. Because of his top-tier service and reliability, we'll definitely continue to be loyal customers. Highly recommend working with Brock if you want someone dependable, responsive, and easy to work with.

The name says it all... Jason was great thru the entire process. Quick follow-up and follow thru!…read moreThe team did an amazing job with an attention to detail. We had over 3,800 sq ft of flooring completed in Palm Desert. I would highly recommend them and would definitely use again! Best, Todd

Picking carpet felt like an intimidating choice, but Tommy made the whole process so smooth and…read morehelped me feel confident. He talked me through all my needs and preferences, helped me load a handful of samples into my car and didn't bat an eye when I kept them for a week. I wanted a fairly short turnaround time for measuring and installing and Direct Carpet had no issue with that. They ordered and received the carpet quickly and initially said our project may take a day and a half to install. My husband and I moved everything off our existing flooring so the Direct Carpet installers finished in just one day and we are so happy with the finished product!

They did an amazing job. I love my new carpet!!! Tony did a great job installing. Would highly…read morerecommend!!

I came in with my 80 year old mother and we were looking for carpet for her house. David helped us…read moreand listened to our concerns, he helped us look at carpet and made recommendations. He helped ease my mom's anxiety about the carpet. We will be back to see him again! Thank you David!

I can't believe that I had not reviewed them all this time! We have gone through West Coast…read moreFlooring for all our flooring needs since we arrived here in 1997 for our first house in Vintage Hills and now our house in wine country. When we expanded our 450 sq ft studio to a 1300 square ft, 2 bedroom, 2 bath house we visited this store for our carpet and flooring. They gave us a lot of guidance, which we needed because there were so many options. They consistently have given us great deals, expert installation, and superb customer service. They also give back to the community. I highly recommend them.

We were introduced to Angel Serrano and family through my decorator. From beginning to end the…read moreexperience was exceptional. Everyone was so professional and lovely to work with. The product for our flooring that was suggested is SO perfect I cant find the words. The wood is perfect and so beautiful. We had our entire downstairs remodeled with new flooring, kitchen and powder room. Serrano Family flooring did all of the flooring, wood and tile, counter tops and tile backsplash. It is all Flawless! They are the very Best.

Absolutely the best customer service! I had a flood so Serrano helped secure flooring and worked…read morewith my insurance company and restoration company. So much better and easier than a big box store. Use them. You will not be disappointed!

Bobby and Logan did an amazing job on our garage floors. Overall: responsive, quick, professional,…read moreand great at the craft!

Drew and his team were great. They showed up on time every day of the job and were always…read moreprofessional. The quality of their work is also excellent the garage floors look amazing! If I remember correctly I think they were a couple of hundred dollars cheaper than the others I had contacted, but I would have probably used them even if they were a bit more because of all the great reviews on Yelp.