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    Empire Visionworks

    2.1 (54 reviews)
    Open • 9:00 am - 7:00 pm
    Updated 2 weeks ago

    Services - Empire Visionworks

    Eye exams

    Eyewear fitting

    Retinal imaging

    Empire Visionworks Photos

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    Reviews With Photos

    Matt W.

    We have returned to going here following this location's re-location across the street in the Mansion Square strip mall area, and the service here has been excellent. They do repairs without question (our youngest needs them all the time) and in particular the senior optician is quite a delight. The prices, with insurance, are reasonable, and there's a pretty big selection. We have had literally dozens of pairs from this location now and have had only one defect from the lab-produced lenses, which was unfortunate, but thus far the exception. My main quibble with this location is the queue management -- you come in and check in and wait your turn, like anywhere, but it would be nice to have the option of getting an appointment for optical work. Only one of us has used the optometrist service in the past (and we're all on opthalmologists now for a variety of reasons) so cannot comment on the current state of that particular service, but they've always taken external prescriptions without question. Plus for the text-notifications on glasses arriving and the relative promptness of service from the manufacturing lab.

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    1 month ago

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    1 year ago

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    5 months ago

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    3 years ago

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    8 months ago

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    4 years ago

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    1 year ago

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    2 years ago

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    3 years ago

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    6 years ago

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    We apologize for the issues in service! We appreciate the review.

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    4 years ago

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    2 years ago

    The people here are very nice and we get games when we wait. and i get to look at all the cool machines and look at the pictures they take.

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    6 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    7 years ago

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    6 years ago

    Waited on hold for 35 minutes to order contacts. No one picked up. Early am. I guess I have to drive to store really ?!!!

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    5 years ago

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    4 years ago

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    6 years ago

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    11 years ago

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    5 years ago

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    6 years ago

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    9 years ago

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    8 years ago

    Extremely slow service. If you're going to this location, give yourself plenty of time. Contact lens station was also dirty.

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    5 years ago

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    16 years ago

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    6 years ago

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    6 years ago

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    6 years ago

    Horrible customer service. I ordered glasses and they never got back to me. And they never pick up the phone.

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    5 years ago

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    6 years ago

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    4 years ago

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    6 years ago

    On hold for too long for a simple question now imma have to drive there like smh it's not dat hard to call a place and ask about some info.

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    6 years ago

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    8 years ago

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    Thanks for sharing your experience, Marilyn!

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    Page 1 of 2

    Ask the Community - Empire Visionworks

    Review Highlights - Empire Visionworks

    “I like to go to the Empire Visionworks store in Crosstown Plaza in Schenectady.”

    Mentioned in 2 reviews

    Read more highlights

    Consumer Optical - untitled

    Consumer Optical

    3.0(8 reviews)
    2.7 mi

    I was a loyal customer of Consumer Optical in Rotterdam for over 20 years, but after my recent…read moreexperience, I will not be returning. I recently had to reschedule an eye exam due to a family emergency. Despite calling the morning of the appointment to explain the situation, I was told I would be charged a "no-show" fee, and I have now received a bill for $50. This policy was never explained to me, nor was any grace extended for a long-term patient facing an emergency. This follows a disappointing pattern. I actually left this practice five years ago due to an unpleasant interaction with a staff member who was later terminated for her rude behavior. Unfortunately, the culture has not changed; the current staff remains dismissive and unprofessional. Save yourself the time, money, and aggravation by going elsewhere. You will find better prices and far more professional service at a major retailer like Walmart. It's a shame to see a local business treat twenty years of loyalty with such disregard.

    Terrible experience. If you already have a prescription and come here just to buy glasses, it's ok…read more But making appointments to see a doctor here is a nightmare. They are overbooked and are bad with rescheduling appointments. Despite calling a month ahead to reschedule and despite calling twice to confirm appointments for my boys, they still told me I had cancelled. They also put a no show fee of $50 if you reschedule. The staff confirms appointments over the phone but their system will say otherwise. I'm very disappointed. The opticians here that dispense glasses are great though.

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    Consumer Optical
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    Empire Visionworks - optometrists - Updated September 2026

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