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    Empire Visionworks

    2.1 (53 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Empire Visionworks

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

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    Recommended Reviews - Empire Visionworks

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    Reviews With Photos

    Matt W.

    We have returned to going here following this location's re-location across the street in the Mansion Square strip mall area, and the service here has been excellent. They do repairs without question (our youngest needs them all the time) and in particular the senior optician is quite a delight. The prices, with insurance, are reasonable, and there's a pretty big selection. We have had literally dozens of pairs from this location now and have had only one defect from the lab-produced lenses, which was unfortunate, but thus far the exception. My main quibble with this location is the queue management -- you come in and check in and wait your turn, like anywhere, but it would be nice to have the option of getting an appointment for optical work. Only one of us has used the optometrist service in the past (and we're all on opthalmologists now for a variety of reasons) so cannot comment on the current state of that particular service, but they've always taken external prescriptions without question. Plus for the text-notifications on glasses arriving and the relative promptness of service from the manufacturing lab.

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    28 days ago

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    8 months ago

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    3 months ago

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    2 years ago

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    9 months ago

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    4 years ago

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    2 years ago

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    3 years ago

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    5 years ago

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    We apologize for the issues in service! We appreciate the review.

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    3 years ago

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    2 years ago

    The people here are very nice and we get games when we wait. and i get to look at all the cool machines and look at the pictures they take.

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    2 years ago

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    3 years ago

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    6 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    3 years ago

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    7 years ago

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    6 years ago

    Waited on hold for 35 minutes to order contacts. No one picked up. Early am. I guess I have to drive to store really ?!!!

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    4 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    8 years ago

    Extremely slow service. If you're going to this location, give yourself plenty of time. Contact lens station was also dirty.

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    9 years ago

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    5 years ago

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    6 years ago

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    10 years ago

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    6 years ago

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    6 years ago

    Horrible customer service. I ordered glasses and they never got back to me. And they never pick up the phone.

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    5 years ago

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    3 years ago

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    15 years ago

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    5 years ago

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    6 years ago

    On hold for too long for a simple question now imma have to drive there like smh it's not dat hard to call a place and ask about some info.

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    5 years ago

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    8 years ago

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    Thanks for sharing your experience, Marilyn!

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    12 years ago

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    Page 1 of 2

    Ask the Community - Empire Visionworks

    Review Highlights - Empire Visionworks

    I like to go to the Empire Visionworks store in Crosstown Plaza in Schenectady.

    Mentioned in 2 reviews

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    Consumer Optical - untitled

    Consumer Optical

    3.4(5 reviews)
    2.7 mi

    I am so incredibly disappointed in their service! I have been a customer for the past 10 years for…read moremy son who is legally blind. He sees an eye specialist but we go there for his script and glasses. My son had a volleyball thrown at him in gym class, I ran over to consumer optical to order him a new pair of glasses and script and ask if their was anything we can do to fix his current glasses (it literally just needed a pin put in) he can not see without his glasses.. no I didn't have an appointment, but the younger man told me he was to busy (I was the only one there) and that he would call me in the evening and pay over the phone to order new glasses.. not only could he not help me but he didn't even call.. now my son can't go to school because he can't see without his glasses and I have to wait to make an appointment to be seen to order glasses which will take weeks to get back... I am just disgusted.. I have spent thousands of dollars ever year getting him special lenses, transition, extra back up pairs, ect. The older gentleman that we use to see would have helped and gone backwards to help, so disappointed

    I started coming here when I first moved to Schenectady and I first felt like this was a…read moreprofessional place, but after coming here for a little over a year, I've become very disappointed. The staff are just rude and uneducated from the receptionist to the people who help you with the fittings of eyeglasses. I've never had any issues with the doctor but the last time I attempted to make an appointment the receptionist couldn't find my new insurance, even know t they take it and I was a patient for the last two years the receptionist was so incompetent that she just turned me away. So I went to Vaughan vision for my eye exam unfortunately Vaughan vision didn't have the eyeglasses that I wanted so I went back to consumer optical just for my eyeglasses. They were so rude and disrespectful to me even though I've been a loyal paying customer they made me feel like I shouldn't even be there or like I wasn't good enough for their services. It's just not fair because there's not a lot of options in this area so I just have to deal with being treated unfairly.

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    Empire Visionworks - optometrists - Updated May 2026

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