I have been thoroughly disappointed with my purchase through Empire. I feel I was sold a bill of goods. I counted on the salesperson as the "expert" to guide us to easy maintenance kind of floor. The salesperson assured me that the laminate flooring we picked was easy to care for (that was a must for my aging mom and myself), however if you spill water on it (duh it's in the kitchen) you immediately have to wipe up or it stains the floor. We have had to have them return several times to repair bubbles and squeaks in the laminate which they have been good about. It's just frustrating and inconvient to have them back out over and over. I have decided to to write this because once again I have to have them return for bubbling. And unfortunately my contact has been now difficult to reach. I would not recommend this company. read more

I ordered carpet and also kitchen flooring from Empire. Once I had placed the order, people told me I should never buy anything from Empire and they were all correct with their warnings. The salesman was fine it seemed but the salespeople are independent entities. While they only sell Empire products, they are all independent agents so when you have a problem, they can't help it seems and they refer you to the company. Although the salesman, Mike Nelson, assured me that he had told me this, I have no recollection that he did so I was really, really, really surprised when the installers (also independent agents) came to install the carpet, they wanted money up front before the carpet was actually laid. I had already paid a deposit of $457.65 so a demand to pay the total amount (additional $1200 plus) before I saw the finished job, blew my mind, and I told them I would not do this. I cannot fault the installers, they were a very nice husband/wife team from Eastern Washington and they waited patiently while I went up the chain of command in the Empire corporate office and finally spoke to the sales manager, Eric Davis, who turned out to be very reasonable (on that day) and he (albeit reluctantly) agreed that I could wait till I saw the finished job to make the full payment. So that was all good and the carpet (stairs and landing) looked good when they had finished and I like it. And I immediately paid the balance owing on the carpet to the installers. But now comes the bigger problem...... I had also ordered kitchen flooring and the deposit I had paid covered that order also. So Empire still had the full deposit as none of it was taken off the carpet job. The kitchen flooring was to be installed the day after the carpet but we discovered there was asbestos under the original kitchen flooring so I had to have it tested and then when asbestos was confirmed, I had to arrange for another company to come out and do the abatement. An awful ordeal as everything had to be removed from the kitchen. And I scheduled the kitchen flooring for after the abatement. I told Empire that I would be asking for the same payment schedule they had agreed to for the carpet, i.e. payment after I saw the job was satisfactory. I received an email from Empire requesting I complete a survey about my experience with the carpet installation. I filled out the survey and entered my huge concern regarding Empire's apparent policy of demanding full payment in advance of a job being completed. The survey asked if I would like someone to call me and I said yes. This resulted in me getting a call from James Adams, the marketing manager, who was not as nice or accommodating as the sales manager had been. He told me, rather abruptly (actually sort of rudely) that he had worked in the flooring business for years and there were no flooring companies who would ever agree to lay flooring without full payment upfront! I told him that I would then need to cancel the order and I would find someone else to do my kitchen floor. I called the sales manager, Eric Davis and he apologized and said there was nothing he could do in relation to payment for the installation of the kitchen flooring after the job was completed so I told Mr. Davis to cancel my order. I also talked to the salesman, Mike Nelson, who advised there was nothing he could do. After all these calls I assumed (incorrectly as it turned out) that my kitchen flooring job was canceled. The day before the job had been originally scheduled, I received an email from Empire asking me to confirm the flooring installation for the next day! I called the number in a panic and told them that I had already canceled the job. But as I found out with Empire, one hand doesn't always know what the other hand is doing. The person I spoke to advised that I was going to lose my deposit because jobs had to be canceled by a certain time in advance of a job being scheduled. I made numerous calls and finally spoke to someone in cancellations and requested return of my deposit. I wasn't sure if this was actually going to happen and I was prepared to take the matter to small claims court or employ some other legal resource. But thankfully the deposit was refunded to my bank account so I can now close out this unsatisfactory episode in my life and I will never do business with Empire again. And no stars for Empire from this former customer. I couldn't close the review out without adding a star but in reality it's zero stars from me for Empire. read more

We had Empire today come give us a quote in our house, we explained to Cathy Conway the sales Rep that we were gettting 3 bids and would give her an answer by the end of the week. She stated that other companies might not be installing now so we should put down a deposit and we can cancel at anytime and get our money back if we decide to go with someone else. We got a much lower bid from someone else and called to cancel with Empire, they told us it's too late you only had 72hrs to cancel. We explained we were not told that, we were told at anytime before installl since it's in stock carpet. They just told us well we don't know what was said that's our policy.. I had to call the compeetitor and cancel and they had no issue cancelling and refunding our deposit and were very nice to us. I called Empire back to discuss a solution and they said they will price match, I said OK I will E-mail you the quote and Sal the sales manager stated no we don't have E-mail here. Then I said OK here is the quote, he said they cant price match that. I said well we are in a bind here can you do it for middle ground price? He said no absolutely not you signed the contract. He then said there was no one above him to talk to and they will not refund the money and will not match pricing. I had to talk to 3 people being on hold many times and they spoke to me with no care of my situation or future business or my referrals. I will probably have to use them now and that really is frustrating being that the sales rep came in our home, lied to my wife and I with my 6yr old daughter looking on watching us get scammed. Lesson learned, never ever trust Empire Today flooring. read more

You know I knew what I was getting. Quick and decent carpet. This is not wool. I have spend 10K on carpet and this round did not feel like it. Loved the sales guy, the installers and the carpet is just fine by me. Don't expect lux carpet...but expect a good price(I thought it was) two bed rooms, 22 steps and landing all under 2600.00 bucks. Now that included labor, materials and hauling. I am totally happy. read more

I called Empire Today for a flooring estimate in regards to my Kitchen. The Empire representative, George B., showed me a nice variety of samples that would work for my area. They ranged in costs and in a professional manner he pointed out the strengths of each option without pressuring me one way or another. I selected the mid-priced option that had a color that worked nicely with my cabinets. We set up the installation right from my living room, which I loved because I knew exactly what to expect on installation day. When the workers came it went just as I hoped, the installer did a great job, worked fast and had it done in one day.My kitchen looks GREAT and I would recommend Empire Floors to anybody that doesn't want to do it themselves. read more

Kelli Jackson is a consummate professional and an excellent salesperson. She answered all my questions and guided me through the process of thinking about my options, color, and then making a choice. I love my new carpet and I have Kelli to thank for that. I also appreciate her following up with me after the sale. You can bet the next time I need carpet , flooring or window treatments I'll call Kelli, Thank You Kelli! read more

So totally over priced. Went with the $99 special for any size room, and once they added on installation and tax it came to over $900 for one bedroom that was 10 x 12. Plus we had removed all the furniture already so the job was done in about 1 1/2 hours. The actual work was great but I would not use them again. read more

I am only giving them one star because I am not able to give them zero. I called and scheduled my free in home estimate and measuring. I am in the process of purchasing a home and had to schedule time with my agent to be let into an occupied home in order for this to be done. I wanted for 2 1/2 hours for them to show up. They NEVER did!!!! I called their customer service who called the tech that was supposed to be coming to me and they never answered. I never had a call saying they were on their way or that they had been running late. I was their first appointment of the day. Needless to say I will never use Empire and I will never refer them to anyone else. read more

I am human and made the mistake of forgetting about my appointment and wasn't home. I am sorry I forgot it but someone left a really nasty note on my door who works their. They said they heard me yelling at my dogs to stop barking when I wasn't here. I leave my tv on when I'm not here so that could have been why they heard but either way I am so upset to have been treated this way. So completely unprofessional. Her name was rochelle I believe as it said on the voicemail they left. I would have asked to reschedule but now I will not use your company because of your rude employees. Again sorry I made a mistake. read more

Empire Today - Very rude and unprofessional - Carpet Installation Near Me

If I could give them a zero stars I would! This is the second time I've purchased carpet from Empire, first experience was so-so, the installers put the seam right now the middle of my living room and master bedroom and so I had three very visible seams. The problem was fixed and the entire carpet had to be replaced and relaid so I chalked it up to bad installers so I thought I would give them another try. Sales rep was very nice, saw the condition of the carpet and I purchased new carpet to include moving 5 pieces of furniture (I had to remove everything else!) and removal and DISPOSAL of old carpet. The installers arrived and informed me they would not dispose of the carpet because it had pet stains. Why did they think I was replacing the damn carpet! I certainly can't do it myself I'm 64 years old. Also while they were talking they again were going to install the carpet with the seams in the middle of the room! Needless to say, I have no carpet from Empire and they will never have my business in the future. They don't care about their customers. read more

Same happened to me. I cancelled within the timeframe and they won't refund my deposit. Anyone want to jump on board with a lawsuit?

Absolutely one of worst companies out there and zero customer service. This company puts you on the back burner once they sell you. Make sure you don't buy immediately from them they will call you many times dropping the price a lot but make sure you get the persons name and direct number of whom is calling you on the phone. read more

Appointment for 10am-1pm it is now 7:30pm on a Monday night, and they are still not here so... one of the installers called a few hours ago to let us know he cut his hand but he is ok no time frame on if they are even going to come tonight. I have filed a complaint with empire I took the the day off to be here for this therefore I am missing out on money at work. I will never recommend this company to anyone or use them ever again. That makes its now 8 hours late. Do not use this company. The company needs to figure out how to schedule installs or find other people they have also given us no reason except that they are still on the first job...why give us a time from from 10-1? I could have worked today!! I am so angry with this company not to mention when you're spending 2k on carpet for 3 bedrooms this isn't cheap. read more

In the last two weeks, this company has failed to show up for three, scheduled appointments just to get an estimate. This is completely unacceptable and unprofessional. I will NEVER recommend this business, although I may look up their net worth, since they apparently no longer need new customers. read more

We ha d a similar experience to many of the other reviewers. Salesman quoted us $1700 for 300 sqft. Lowes was $650 (and they were the most expensive of the many companies we investigated prior) for very nice stainmaster carpet. When we told him the other quotes he came down to $1000. How do you just magically make $700 go away? Also he insured us that there was no way they wouldn't damage our walls and baseboards. Ummm you can't be careful in my newly remodeled home? This company is super sketchy. Very unimpressed. It felt like I was buying a used car. read more

Very poor customer service, I will NEVER use or advise anyone to use Empire Today carpeting. I took advantage of one of their "sales" it ended up costing me $12,000.00 (some savings), and the job wasn't finished. They did 3 of 5 rooms in my house and had some malarkey about possible asbestos in the carpet glue, this is ridiculous as asbestos has never been used in carpet glue, carpet foam or carpet fibers, it was sometimes used in tile glue, early popcorn ceilings, drywall and industrial vents. I found this out after searching the Washington State AHRA testing website and speaking to one of the removal specialists there. So 2 rooms of the house didn't get done and it's over a week later and are still not done. When I complained and asked for a refund I was told they would give me a whopping $279 dollar refund. After spending $12,000 for the job this was shocking. It will certainly cost me more than $279 to get the job finished, I called around to carpet installers and every estimate was between $500-700, possibly more, if the original carpet removal would involve replacing subfloor, which it likely would. I have already lost 1 day of work for the install and it looks like I will lose at least another, which compounds the cost even more. After speaking with their customer service representative, kept trying to say that the refund was a generous amount (really?) to quote their paperwork: "We will do our very best to make sure you are a satisfied customer" apparently that doesn't mean a reasonable refund. LET THE BUYER BEWARE. DON'T USE EMPIRE TODAY. You would be better off going with a contractor's recommendation, and save yourself a LOT of money and time. read more

Horrible,horrible,horrible ! Had a problem with the installation. First scheduled day did nor show up. Second appointment did not fix the problem. Third appointment did not show up. Starting a civil suit against Empire Carpets. Stay away from Empire read more

A sales person showed up and I asked him if he could look at a room downstairs and I would be right with him to walk together to another place on my property while I finished up with someone I was helping. I came back downstairs less than 5 minutes later and he had disappeared, with no communication. I walked around the property and no sign of him. I finally called him and asked where he was and he was parked somewhere else out of sight claiming he was at the other place. I was already there and shared with him that he was clearly not there. I asked him if he could come back up to the main house and head through a gate to the right. The next thing I hear is I am leaving since you can't keep your dog away from me. I said we will take care of the dog ( a friendly border collie), I asked him to go around the fence and there will be no dog. I had no idea that any dog was near him mind you, as he never communicated with me. He turned around and left with no communication. If this is how this company does business, I want no part. I called customer service and they said he would not come back, and essentially I would need to reschedule. read more

Not sure why these guys have such bad reviews but I had a good experience with them. I only needed one room carpeted and they measured and installed in less than 24 hours!!!. Pros: Glenn - the sales guys was great and super nice Next day installation!! This was the reason I was willing to spend more money on them. Good product No surprises Set up appointments online Empire itself did the measure and install while other companies contract out Cons: Price - they were more than both Home Depot and Loews but you get what you pay for. Empire measured and installed before Home Depot could even call me to schedule the measure. Options - they had fewer options than the cheaper companies favoring more expensive products The installers were late, BUT they made up the time with how quickly they got the job done. On the pricing side they also have price matching but I didn't have the time to wait and get the estimates. So the price could be worked on if you do your research. read more

It's been over a year since we had our floors installed, and I wish I would've read the reviews for this company before hand. I would never recommend this company, even to my worst enemy. The salesman was great, and that is where it stopped. He wrote down the wrong color grout, and somehow that was our fault. The installers are way overbooked and overworked. Our installers were supposed to show up between 8 and 10 in the morning. They arrived at 5pm, and didn't complete the install until after midnight. We were scheduled for the second install the following day, and that had to be rescheduled due to overbooking. We had a COD when they arrived, that customer service said they would take care of. By that they meant they would tack it onto our bill. We have scheduled two different times to take advantage of the lifetime guarantee, and have some repair work done. NOBODY showed up for either appointment. I haven't written a review until now, because one of my best friends has just gone through the same thing we did. TAKE YOUR BUSINESS ELSEWHERE. After they get your money, there is no customer service, or care at all!!! read more

I have been trying to get ahold of Ashley Bjorgum. Customer Service Manager. Empire Today, LLC. 19221 66th Ave S Kent, WA 98032. 888-588-2065 ext. 3530. abjorgum@empiretoday.com SINCE JUNE about my warranty. My floor is started to PEEL. I have emailed Ashley on June 17th, June 25th, June 29th, July 3rd, August 3rd, and today. I have called more times than I can count and left countless voicemails. Still nothing. A representative that I spoke with around 11 am Pacific time stated she left a note on my account that she talked with me on the 22nd of August. That is a lie, and I can prove it is with my phone records. Empire Today is so quick to come out if you want flooring so they can get your money but won't follow through when it comes to honoring their warranty. Ashley is a liar. She is lazy and avoiding me. We had an appointment a few weeks ago. I got off work to make sure I was home so they could evaluate my floors and no one showed up for this appointment. It is absolutely​ ridiculous and I will never use Empire Today ever again. read more

Knew what we wanted and salesperson sold it to us. BUT the plank flooring which was supposed to be water resistant couldn't be installed due to 'high water content' on our cement floor. We had mopped it the night before and kept the heat on but... Carpet was able to be glued down just fine but we were told to find a product for the plank flooring that NOBODY HAS! We can't find it anywhere locally and even the company doesn't have it! i am now rethinking my choice of flooring if it truly is or isn't water resistant in my kitchen and bath area. Spent all day yesterday driving and calling for the Dryloc 9700 product they requested us to apply before the flooring can be finished. I am so disappointed! read more

Had laminate flooring installed in one of the bedrooms of my home this past weekend. Installers showed up in the morning and were done in about 2.5 hours. They did a fabulous job, were extremely courteous, and when they were done, the cleaned the area. The flooring looks great and I am very pleased with my experience. I've had them do flooring installations for me in the past and have never had a bad experience. read more

Bobby from Hail Flooring contractor for Empire carpeting One of my worst nightmare experiences. 1. He is very rude, never returned any phone calls, he got the sale so we are non longer his concern, he was pushy like a used car salesman 2. when I asked him to print the contract I signed, he told me that he ran of paper....how unprofessional!!! 3. I discussed the mistakes of the contract color, charges for moving (which he did not disclose) we had told him not to charge for moving, we will do it ourselves I told you to put the deposit toward the bathroom floor but HE did not HE promised that the contract would be corrected on Monday 4.THE CONTRACT IS CAST IN STONE, MODIFICATIONS ARE DONE orally HOW CAN I TRUST A VERBAL PROMISE WHEN BOBBY HAVE BEEN LYING SINCE DAY ONE WITH THE CHARGE FOR MOVING FURNITURE AND PUTTING THE DEPOSIT IN THE WRONG PLACE? 5I will not bore you with the details and problems I have had to correct the contract. I have spoken to Samual, his boss Marcus, HIS boss Eric since the customer service staff including the manager are incompetent. Eric told two times that BOBBY was going to call me, did Bobby lie and told his boss that he called me? I left him messages and I know the last one I said that BOBBY made his sale and we are no longer his concern. I spend hours talking to the very incompetent staff at Empire, BOBBY did not add on the contract for the LVP that the installers were going to going to move the washer and dryer back. BOBBY'S mistakes on the contract do not go away, they stay forever and I now understand why EMPIRE does not provide itemized invoices, so that you can sneak in charges like Bobby did for the moving even when we told him to not include a charge and of course what other charges.??? 6BOBBY wantS us to compare THE EMPIRE price to others when BOBBY dID not provide square footage OR any information on the laminate or LVP. I cannot believe, yoU BOBBY AND EMPIRE are such liars.! 7So I will sure everyone I meet I tell them to not buy from Empire, you rip people off and your slogan " If I cannot rate my experience as a 10, then we will fix" so MY EXPERIENCE WAS A 5 NO ONE TIRED TO FIX IT. FRUSTATED getting hold of customer service manager who does not answer emails and does not return or answer her phone and then the install manger is not any better who wants to send out the same rude and condensing installers I had to deal with the LVP. 8EMPIRE TEACHES ALL THE EMPLOYEES TO NOT RETURN PHONE CALLS, TO NOT ANSWER YOUR EMAIL OR ANSWER YOUR PHONE. THE KEY TO EXCELLENT CUSTOMER IS BEING AVAILABLE; I HAVE NEVER HAVE TO DEAL SUCH RUDE AND UNPROFESSIONAL PEOPLE WHO DO NOT KEEP THEIR PROMISES SO VERY SAD BECAUSE THIS BEHAVIOR WILL CATCH UP TO ALL OF YOU BOBBY WHO SELLS LIKE A USED CAR SALES PERSON. read more

Everyone involved did a great job. The only problem we had is the installers knocked a whole in the drywall around the spicket for the toilet. If they would have just informed me i would have cool. read more

I would recommend hiring a neighbor before hiring Empire! They were an inch short on the stairs, broke a tile in the neighboring room, installed defective carpet, left staples all over the house (one stuck in the foot so deep we had to use pliers to remove), and tack boards not nailed down (painful reminder every time we got close to transition areas). The installers didn't speak English and from what I could tell he demanding that I sign and gave me a number to call to address the above concerns. I called and finally got them to send the regional manager out and she agreed to fix the above concerns and assured me it would get resolved. It's now 8 months later... since then no response regardless of my weekly voicemails I'm leaving. No one answers; no returned calls, no plan of action, nothing. DO NOT USE THIS COMPANY ever. Worst experience I've ever had...wish they spent as much time with customer satisfaction as they spend on commercials recruiting new business read more

Salesman was nice. But....they are a national flooring that doesn't do floors, as far as i am concerned. Because they told me, "we don't do pedestal sinks." How many pedestal sinks are in bathrooms across america? How many people can afford to pay a plumber twice to come out to both remove a pedestal sink and then put it back after the floors are done? Not worth it. I'm sure most reputable flooring companies who want customers will work with the bathrooms we have. Also, it took three calls to get the refund promised. Difficult at best read more

Sales rep amazing. Installers great. Flooring lot doesn't match. Came to fix. Still doesn't match. A section of my flight is a different color. Said we could rip it all our and wait for new sales appointment and restart the process. I have 4 under 4. We can't have a torn up house. read more

Terrible. I have been at home for 10 hrs waiting for them. No response , Nobody can get ahold of the installer, Nobody knows an eta. They come 2 hrs past the time that I signed and agreed to. What a joke, literally all day no communication and I called every 2 hours to check in with them read more

I was in the market for floors in a hurry. I had a new baby girl, and could not fathom having my daughter play on the old carpet that was ok for me and my wife. Trying to be a good father I went to Home Depot to look for carpet, mistake. I stood around for an hour holding my daughter's basinet while she cried. We finally got some help, but it was inconvienent at best. We went home after that, we had the intentions on getting 3 bids, but we saw the Empire Today commercial come on tv. My wife called, and they were there the very next day. Tom came over, asked what we wanted, and we explained our needs. Tom made it very simple for us, we negotiated a great price and the carpet was installed the next day. We kind of forgot about Home Depot until 2 days later when they finally showed up to measure! LOL O well, I guess we are out $50 but our carpet is in, and looks beautiful. Thanks Empire. read more

Matt did a great job presenting all facts and explains the process and all options for us. Pricing is good value and a good finance plan, too! Will revisit after the install. read more

We had used Empire before and were somewhat satisfied and so decided to give them a shot when we moved into a new home and needed carpet and tile. We set an appointment for a certain day and they said they would be in between 9 and 12 on that day. My wife waited and waited. Twice during that morning, I called Empire asking when the estimator would be out and was told both times that they would call him and call me back. They never called. Finally, about 5 p.m. I realized that they were not coming as we had not heard from either the estimator or the office. The next day I called the office again and was told that the estimator was never given the appointment in the first place. I asked to speak to a manager and after taking my info. was told that one would call me back the next day. That was about 2 weeks ago and I have never heard from them. After reading all of the negative comments here, I am really happy that we did not go for their "Buy 1 get 2 free (B.S.) and went with a local company that did a great job which we will be happy with for years. Don't reward these guys with your business. Heed what is being said here as they are a sleezy Company and you will be sorry. you have been warned. Sam in Puyallup read more

Scheduled an appointment for a free consultation and nobody showed up or called. I called to express my frustrations and there was no apology just wanted to reschedule. I said that I would not be doing business with them. This is not good customer service! read more

Schedule an in home estimate last week for today 10/19, and they were a no show. I got a reminder email yesterday so I know I was on the schedule. No call, nothing. Guess I should have trusted the 1 star reviews. read more

My experience with Empire Today carpeting has been awful. They gave me a poor quality product which has gone flat and is coming loose. And this was the new carpet that replaced the previous new carpet from Empire which went bad after a year of use. I have no kids or pets. The steam cleaning professional (required by the warranty) told me it looked like 10 year old carpeting. And now the warranty has run out but Empire will gladly charge me over $300 to come out and re-stretch it. But it will still look like crap! I recommend not using Empire Today for any of their flooring products. read more

empire used Alpha Pro Services for the installation of the hardwood. This guy was verbally abusive to the condo staff, refused to honor vendor hours, rude, curt, foul mouthed, Empire has been banned from the entire building which is unfortunate as these are $1M plus units all being remodeled. BBB review filed. BEWARE read more

Run - do not walk - away from the Evil Empire! I will spare you the specific details of my horrible experience with Empire because it is so much like all the others posted here. Simple one day carpet install. Day one: first crew apparently unable to do the job so they just left. Salesman later told me they simply didn't want to do it. I had no idea what was going on because I don't speak Spanish and they spoke no English. None of their contractors do. They simply drove away. I will instead use my review to warn others about the hidden expenses and costs of contracting with Empire. - Lost Wages. For every day of scheduled work, be sure to include at least one other day of lost wages. Install crews walk off jobs for any number of reasons. - Hotel Costs. Flooring jobs require the house to be stripped down to nothing, beds dismantled, computers, tv, etc stored. Meaning when your first crew walks off the job you will have nowhere to sleep or anything else. In my case my 84 year old mother, who has cancer, was visiting with us. Instead of spending her remaining time with family I was forced to put her up in a hotel. Thanks Empire! Other things to consider: - The Empire commercials on TV show clean, professional looking install crews in company uniforms. Not even close to reality! Empire contracts their work to whoever shows up in their parking lot each morning. Just like at the Home Depot. Keep your expectations very, very low. - Empire claims to background check their contractors, but I am highly doubtful. I spent most of day one on the phone trying to find someone - anyone - who might be able to rectify the situation. At one point I got through to the "Installation Coordinator" (name withheld) for the Seattle area. I mentioned the name of the installer and he clearly had no idea that "Hector" was even on the job. In fact, I was chastised for being racist for even calling him Hector. "His name is NOT Hector." Yeah - it is. The guy you sent out who walked off the job said his name was Hector. Empire may (or may not) know the job leaders, but I doubt they know, or even want to know, who the job leader picks up on the way to your house. - You WILL be expected to provide bathroom facilities to the crews they send out. This is highly unprofessional! If this doesn't bother you then no problem. On the other hand, if the idea of having strangers, who Empire doesn't even know are on the job, spending quality time alone in the most private room in your house causes you concern then you will have an issue. You can of course refuse to let them use your bathroom but the crew will likely walk off the job and the Install Coordinator will say it was justified because "you did not provide a reasonable work environment." I should add here that I was a Customer Service Manager for a water purification company for 15 years. If one of our technicians used a customer's bathroom they would be fired immediately. Install crews have plenty of opportunities to use facilities elsewhere. Again, HIGHLY unprofessional! After the second day crew of three guys had spent the day destroying my toilet I had to spend literally an hour cleaning. They used an entire roll of toilet paper and a half a box of kleenex. It was disgusting, repulsive, unprofessional, maddening... Based on this logic are customers also supposed to allow them to rummage through your fridge if they get hungry? Or maybe let them take a nap on your couch if they get sleepy? - Be sure to explain to your employer that the one day you requested off will likely be two days without advance warning. It's probably going to be ok. Most employers are really open minded when it comes to employees requiring an extra day off without warning. Mine wasn't. I was in serious trouble. But, I'm sure my circumstances were the exception. Your boss will be more understanding I'm sure. - Keep in mind that when everything blows up the morning of your install - and it will - you will need to spend the rest of the day trying to get someone at Empire to even respond. You have to remember that your case is not special. And you WILL be treated accordingly. You are one of many, many customers who were ripped off that particular day and you will have to wait your turn. And in the process you will be treated rudely, and personally insulted by folks like the Seattle area Install Coordinator. *NOTE - in fairness I must add at this point that the Seattle area Customer Service Manager - once I was able to reach her - did make an effort to help fix what was a terrible, terrible situation. I could go on with a hundred other points, but I think you get the picture. Save yourself the nightmare. Run - do not walk - away from the Evil Empire. Seriously - just move on. You may or may not get ripped off somewhere else. But, with Empire you KNOW you will. And the stress and hassle will take at least a year off your life! Note to Yelp - Allow zero star or negative star reviews for cases like this. read more

Never use them, I had carpet and hardwood floor installed, the carpet was great. The wood floor was a nightmare, terrible work and empire wouldn't take responsibility until I threatened them over and over. The floor had to be removed showing the first installer did not use a vapor barrier. It was simply craft paper and they used a 15 gauge nail gun all over the floor surface. The lines were all uneven and they didn't finish the transitions between rooms evenly. The steps to the stairs were sloped and would easily cause a fall. It took more than 3 months to resolve the issue and we didn't even receive type of acknowledgment from them regarding the horrible workmanship or delays. Never use them! read more

I got a response to my Yelp posting on Friday of last week from Tina B at Empire asking me to send an email to Empire Customer Support "so they could help". I did so on Saturday the 12th and of today, no reply !! WOW...................what can I say?? read more

I set up an appt. to have someone come out and give a bid on carpet and laminate flooring. If it was even remotely reasonable, I would agree to what they had. They called day of and wanted to reschedule the appt., which we did, and had to modify our work schedules to make it work. Then no one shows up or calls at all the day/time of the appt. I'll be giving our money to someone else that remotely cares about the customer. read more