Don't know why it's other reviews are so low but so far my experience has been picture perfect or even better. Worked with Christian who was very personable and didn't try to oversell us or overcharge us. Got us great carpeting for a fair price. More than that, the workers moved a bunch of our heavy furniture and didn't charge us and they also worked around a custom made reinforcement that my mother had made for the clothes rods in the closests. I thought I was going to have to tear them down myself. And unlike Lowes and Home Depot, Empire didn't want to charge me 2K just to move my furniture. Would definitely recommend them again. read more

Avoid this company by all costs. They lied about anything warranty and now not wanting to pay for carpet cleaning. They are scammers and the "sales"people lie! Spent over $7000 and regret every dollar. Will never use them again. Beware! Their customer service is the worst I have ever dealt with! Do Not use Empire Today read more

If I could leave a zero I would. This has been a horrible experience almost from the beginning. First sales person came..great service and thought we had made a good decision..ha! Two days later I get an email about a 75% sale AFTER we placed our order. Our sales person "wasn't available " to come back. They also never said the inventory consisted of 1 LVP and 1 carpet vendir/style. We chose the new items and the second sales person was not pleasant about our choice and left, saying our original sales person would call. Everything was set and confirmed. On LVP install day...they ran out of floor...has to go back to the warehouse to get more. Finally finished 14 hours after it started. And this was a very small bathroom and Landing. Sales person said mistakes happen when I called him. Now next day...day before our carpet install...get a call they don't have our carpet we chose has been on back order and not sure when it will be in. When asked why being told this now...because they only call the day before install. Had to chose another color...hope it works with the LVP we chose. Our house is going on the market and we had no choice. RUN AWAY FROM THIS COMPANY...DO NOT USE!!!​ read more

That was the first room she measured and didn't include it, how idiotic! Anyway the second they gave us the price with the living room added was outrageous and so we sent them on their way and cancelled. Initially I had them pre-approve me on store credit just in the event I wanted to go that route. Apparently someone there saw my open credit line, called me to find out what happened and I explained it. He tried to work it out by coming down on the price and I declined. Finally he came down enough to where I decided to let them do it. The carpet was descent but the flooring was soft vinyl flooring, I thought it would be the hardwood stuff, for the price I paid it should have been hardwood, but it wasn't, that was disappointing. They laid down the flooring and it appeared to look fine. I did notice that they missed the floor trim on two doorways. I called later to ask should it have been included and the phone rep said yes. They were suppose to send someone back out. They called on the day they were suppose to come out to post pone it,, then called again and said I'd have to pay a service call and I'm like I have a warranty! It became too aggravating dealing with them and I said never mind. I found that they are way over priced and that there are so many others in the area I could have gotten this same value for half the price. The commercials mean nothing, my advise is to look around before being ripped off, empire is not worth it... read more

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The product installer did a terrible job and the product was terrible. The warranty was too short and they have done nothing to back up the over 3000 job they did for us. DO NOT USE THEM. YOU WILL BE SORRY. read more

Empire flooring was incredible again! I used them in ca and now in Peachtree city ga. Everyone I met even from the reference from Donna Meals in ca gave me the best team and service here in PTC. Price was good; excellent performance on the job, done next day, 100 percent choose empire flooring in Atlanta. I wish I knew everyone's name to say thank you personally. Don't look any further. Empire Flooring is the only way to go. read more

The customer service is beyond poor. They failed to make a consultation appointment and acted as though it was a cavalier mishap. I requested a courtesy call from management and they apparently negated to demonstrate general professionalism. read more

This company is terrible. We have had so many issues throughout our installation process. Manager waited a week to address my complained and only called when I held up the payment. According to company policy, she should have called within 24 hours. I called Monday to complain. After 24 hours, I called back and was told the manager noted in my file she called and talked to me. That was not true. I spoke to her for the first time on Saturday, well beyond the 24 hour mark. This company is dishonest and unethical. They do not fulfill what is stated in their contract. My toilet is in my bathroom tub as we speak because they refused to reinstall it as per my contract. They said due to unforeseen circumstances they don't have to meet the contractual obligation of reinstalling my toilet. Then I was told this is a common problem. If it's a common problem, how can it also be unforeseen? If it commonly happened, you should have foreseen the problem before installation. All they could say was sorry, here is $100 to get a plumber to do it. The plumber charges $90 to just come out. That doesn't cover the work you were contractually obligated to fulfill. When I tried to express my concerns, I was repeatedly interrupted. When I asked her to stop interrupting me, she said I'm not going to let you talk to me like that. I did not yell or curse. I stood up for myself and my family and did not take their excuses. Please do not use this company. They do not value their customers or their time. This is only a small portion of the problems we had. Please do not give your money to this company. read more

Showed up without enough carpet to do the job and would need to reschedule. Could not even do one room! Terrible customer service.

If I could give ZERO stars, I would! This company is an absolute joke! The materials are subpar, the installers are clueless and lazy, and the customer service is abhorrent! I had carpeting and luxury vinyl installed less than 2 years ago, and it already looks HORRIBLE! I have an extended service plan that is supposed to cover repairs, but they always deny my claims! A "Premium" vinyl I purchased has a warped or bubbling defect, and when I tried to file a claim, Kimberlin Kasey, one of their customer service associates asked me to email pictures of the area. When I did, she claimed that I had not responded and that my claim was denied. I have a date/time stamp of when I emailed the pictures. Plus, she claimed that she tried to reach out to me three times, but it was always an auto-generated, copied and pasted email. When I tried calling, I would be put on hold and then the line would disconnect. Fast forward to today, I finally received a call from an Angel McCowen, who stated that I would be charged $240 (or something close to that) to have someone come out to look at the issue. I REFUSE to give this company another red penny of my hard-earned money! Don't waste your time or money on EMPIRE! They are total trash! read more

Terrible service..premium prices but dumpster fire . I would caution anyone whois considering

Had Empire replace some laminate flooring in 2 rooms last year. Called today and complained about some trim that is coming apart. Plastic molding that is separated at a joint that should not have even been there. They left a message that it would cost me $450.00 for them to come and repair it. Do not use Empire. Crooks read more

It took three canceled visits, and when the appraiser showed, I never heard back from them again. He was supposed to get back within 48 hours. Empire Today customer service is awful. Update: A message was sent here to respond to my review. What a joke. I already installed our floors with a more customer service, reputable company. STAY AWAY FROM EMPIRE!!!! read more

In the process of selling my home. I wanted to update my carpets for selling and needed a good carpet but within my budget. I have called Empire and was able to get an appt right away for measuring. The agent that came out, Jennifer, she was awesome! Got an appt within one week. So far, I am super happy. I will come back to update if anything changes! read more

The padding they offer sounds great, but when installed is not much padding at all. Any little scratch or dent you have in your flooring (Vinyl) one day after their so called warranty runs out they will automatically deny. I say so called warranty because if you don't what the cause is (and most don't it's just an accident that gets noticed) the company will automatically deny the claim. It seems the warranty is just all talk in this case. Will never have them install anything else in my home and would not recommend to anyone else either. Don't be fooled by their one day install either. The installers will fins some reason to come back the next day. read more

had a service guy to come out and he was supposed have been measuring the whole house when Dozella got the invoice he said it was for the whole house and when it came out to do the installment, the people that came to install the carpet said that it was only for part of the house. He left all four bedroom and a hallway that needed to happen carpet it to say that he didn't see that room in which he lied because he had to use the toilet in the bathroom the first room in the house but he was able to get the other rolls with the carpet in but not that Romain particular and want to charge Marcella more money so what he did was he gave her a lower price knowing that she was going to be shopping around and he said to her that it was the whole house when an ask her Aliti he lied his and it was not the whole house I would not be doing service for empire again read more

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HONOR MY WARRANTY AND REPLACE THE DEFECTIVE WINDOWS I BOUGHT FROM EMPIRE!!! I bought my windows from #EmpireToday in 2006 and all 22 of them are defective with ruptured seals. The manufacturer #Alside / #AssociatedMaterials / #AMI is not honoring its "Lifetime Warranty," with no response or explanation even though I have submitted a valid claim. When I spoke with Empire's Customer Service Regional Manager Bill Alavado, he actually told me "You're on your own." But it was Empire who sat in my living room for three hours all those years ago and made promises about how this was a "lifetime investment" for my home. Where is Empire now? If I have to sue for breach of warranty for these #defectivewindows, Empire will be at the top of my filing papers. This is fraud. I want my windows replaced by Empire now, installed NOW so I can sell my house while the market is still good. The painters can't paint until the defective windows are replaced. EMPIRE TODAY IS HOLDING MY HOUSE RENOVATION HOSTAGE!! I did business with you. I relied upon your promises. I believed your jingle man. I'm relying upon your company to do the right thing and replace my windows and then YOU can go after Alside. read more

Empire Today - The lie sold to me by Empire that should there ever be a problem my windows would be covered. - Carpet Installation Near Me

hello, i am a recently widowed mother of three remodeling my home. on february 15th, 24, i met with a very helpful and kind sales agent who stayed at my home for hours. until i was comfortable with the selection of flooring that i have made. we scheduled for installation of laminate flooring and carpet to be installed on 3-23-24. on the morning of 3-22-24, i received 5 text messages and probably 10 emails confirming my installation date was tomorrow, 3-23-24, arriving t 8am. my children in i stayed up all night until 2am removing all the furniture from my home to the garage, after being at work all day!! no one from empire today showed up to install my flooring. no one call me to say thet were rescheduling. i called custom service and the agent flat out told me i didn't know what i was talking abour, and that my installment date was on the 26th of march. i informed the young lady that i had documents and emails showing my installment date and the rude young lady said. well, your appointment is on the 26 now can you make it are not!!! wtf i'm pay this company 8900.00 for a employee to be rude to me and no one shows up nor call to cancel!!! i need a discount asap!! corporation office need to contact me asap read more

Empire Today - Carpet Installation Near Me

Bought laminate flooring a couple of years ago already trash wish I was sold. Better flooring read more

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I needed my kitchen floor replaced, tiles were lifting, cracking and popping up. Santos Renovations in contract with empire floors went above and beyond, in spite of a panicked homeowner. There was a hidden water leak causing the damage. Santos Renovations pulled up the tiles, dried the subfloor within two days and were able to complete the job! Bravo! read more

Sales In July 2023, Sales Rep negotiated contract with my husband and I contingent upon that fact that we scheduled installation within 1 week. We signed contract and agreed to conditions. We packed up our entire house in preparation. The day before the installation we learned that salesman forgot to tell us that Empire did not have product/inventory to actually conduct an installation. An Empire scheduling assistant noticed the inventory discrepancy and called us. We never heard from the Salesman again not even to offer an apology for the delay. Scheduling For the next 6-8 weeks, we lived in a house, sleeping on an air mattress, due to everything being packed up awaiting installation of our new hardwood floors. Every two weeks, Empire provided a new install date and then the day before the scheduled install promptly rescheduled due to lack of product/inventory. Installation 6-8 weeks after we entered into a flooring contract with Empire, the install crew came out to do the install of our new hardwood floors. Team came out and ripped up carpet and ceramic tile and exposed the sub-floors. It was discovered that some of the rooms had uneven flooring. Install crew refused to do any type of installation (even on level floors) in the house until problem areas were addressed. We were told that we needed to contact a third party on our own, have floors fixed then reschedule installation with Empire. Empire refused to even start the work on the level floors due to "flow" and needing problem areas addressed. For another 6 weeks, my husband I lived in a house with dusty sub floors exposed again sleeping on an air mattress until we could get floors fixed and get on Empire install schedule. During installation, our home security system alarm sensors were damaged (front door; garage door) and the glass on our china cabinet mysteriously broke. We had to install new alarm system ($1700); and have glass in china cabinet repaired ($60). Manager (Chris P.) who was supposedly handling installation was rude and had no interest in meeting with us to helping address our issues. He preferred to stay in his office. He was unapologetic and had no interest in finding a day on his calendar to meet with us to review issues and move install forward. We were pleased with the work of the install crew who actually did the work on site. Administrative staff at Empire made a mistake and in their systems completed the install and generated billing before the install actually occurred. So each time we had to explain that we had not yet had any flooring installed on top of everything else. There was no one contact at Empire who hung in there through the entire process, each time we called Empire we had to speak to someone new and explain all the problems and delays that we encountered. We asked for compensation and concessions for the excessive problems we encountered with Empire and we were told that tickets would be opened but again no follow up and not decisioning. Needless to say, we have had a horrific experience with Empire starting back in July and ending in October. read more

Customer service has gone to s**t! I've received 3 confirmation texts about this appointment that was scheduled for 2 weeks out. Bust my a** to get home for the appointment and get a call 30 minutes. after the appointment time has started wanting me to reschedule. HECK NO! BYE FELICIA! read more

Empire did an amazing job from the sales to the completion of my product. The appointment was made online and they were available the next day with no hiccups. He arrived before the time which was great and shared with me his thoughts on what would work in my situations. Once I was satisfied with the price and the product he told me they could install with in a day. That's outstanding! After my appt Monday I decided to install on saturday. The coordinator called the day before my appt letting me know that everything is set for your installation. On the day of the appt the guys called and told me they were 30 minutes away. Upon arrival we went through my home and they confirmed installation. He then showed me the product to be sure this is what was agreed upon. After confirmation, he took payment which IMHO was the longest part of the process. Upon payment they got right to work. It took from 10-5 to install my floors and I could not have been happier. Their attention to detail was amazing. I was so surprised and so satisfied. read more

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WORST COMPANY TO DO BUSINESS WITH. WORST COSTUMER SERVICE/ASSISTANCE. If you are looking for a sign wether or not to do business with this company, this is it. Don't even consider this company!!!!! I hired them to do my flooring and used vacation days to have them come install. They called the day before to say they didnt have the materials for the job and it was too late for me to change my plans. On May18th, they scheduled the installation for June 1st so they had two weeks to give us a notice but decide to do it last minute. I called costumer service to fix the issue due to the poor communication but unfortunately they were not willing to work with us. We were told that there was nothing they can do because in their "contract" they're allowed to have mishaps. Proceeded to say we would not get any deposit that we put down refunded so even if we canceled, we would lose the money bc theres only a "3 day window". On top of that they didnt even want to give a discount for the inconvenience they caused and weren't willing to work with us on at least guaranteeing a time frame for the workers to come install considering I work 2nd shift and am only available in the morning. We then had to reschedule since there weren't any options left considering they gave us little to NOTHING to work with so that means this company is allowed to treat customers poorly and get away with it bc in their "contract" its allowed. This company is inconsiderate to their costumers and we do not recommend. If this and the other 235 reviews don't tell you hiring them is a BAD IDEA. I don't know what will. If I could give them ZERO stars I would. read more

DO NOT USE Empire Today at all!!!!! If I could, I would give them a negative rating. We notified them the floor was coming up in some areas. It's been several months. They failed to fix the warped flooring. They want to blame it on home moisture problem, if that was the case then all of the flooring would have the issue - call it what it is Poor Workmanship. Their call center service is rude and unprofessional. Stay away from this Empire Today!!!!! read more

Not a fan. My wife and I spent a good deal of time getting our house ready for new carpet, only to have the installer no show. The installer did not call until hours after he was supposed to show, and, when I called Empire, they offered to reschedule for two weeks later. Nope - cancelled. I understand things happen and sometimes they don't work as planned. That's understandable. What is not cool is keeping it to yourself and not keeping the client informed. Lots of carpet companies; Read the reviews and pick a better one than Empire. I did not and paid the price in inconvenience. Don't be like me. read more

Would like to make an update to my last review of Empire. I am pleased to say that I was called almost immediately after posting my review and had a very nice woman. She apologized for the misunderstanding about the service agreement and advised they would refund the cost, which they have. She also explained that the flooring was ordered by sq ft and not by the box and sometimes there was some left over. I appreciated so much Empire coming back to me and making the promises they make good. Thank you Empire!! read more

Buyer Beware! I wish I had come here and read reviews before we did business with Empire. I don't know that I have ever dealt with such an unprofessional company. This is what happened to us. It is your typical story: girl has flooded house, girl needs to have flooring replaced, girl reaches out to Empire Today, who installed the rest of the flooring in her basement, girl believes she is in good hands. GIRL WAS NOT. The salesman who came out to take our measurements was very no-nonsense. The rest of our basement flooring was done by Empire, and we wanted this last part to match. He took a look at our flooring, told us under no uncertain terms that he knew exactly what it was (plot twist, it wasn't), asked us to pick a date and sent us a contract. We told him that we had a box of unopened tiles leftover from their previous install, and asked if he wanted to see them to make sure it was a match? He insisted that 1) they couldn't use these leftover tiles (even from their own company, which feels like price gouging) and 2) he could see our record from our previous purchase and knew exactly what we had. We had a torn apart basement (the flood was in the kitchen), so we agreed. This guy obviously knew what he was talking about. A few days later the installers arrived. We were so relieved because once the flooring was in, we could put the kitchen back together. My husband met with the installers and they showed him a tile. My husband asked them if it was the same tile, and they said it was. So they moved forward with the install. Flash forward a few hours later, they are completing the job. We walk downstairs, and it was clearly not the same tile. My husband questions the installer who tells us that he thought we were talking about it being luxury vinyl tile, and not that we were asking if it was the same color. This is very upsetting since the rest of the basement is a different color, but they did their job. We had no choice but to sign off that the job was done. We did express our concern that the tile was wrong, and they told us that it wasn't their problem. We needed to contact the company Empire directly. So we contact Empire immediately. The customer service rep opened a ticket for us and said we would hear back within two days. You are never going to believe this. Two days passed and nothing. So we called again. The second time we called, the customer service agent was able to get us in touch with the salesman who sold us the wrong tile that he was sure was the right tile. He said this had never happened before, so he would need to talk to his management and get back to us. He promised that we would hear back from him the next day with a resolution. That was the last time we ever heard from him. So we called back a third time and spoke to customer service (who has been lovely the entire time, by the way) and they looked at the notes, saw we were never contacted and opened an escalated ticket for us. They promised us we would hear back within 24 hours. We didn't. Two days later (which at this point is completely unacceptable because we are clearly being blown off) we heard from someone. She asked us questions and we gave her all of the facts. She said she would need to reach out to the original salesperson and we would hear back today. If you are reading this far, I am sure you know what happened next. Absolutely nothing! So here we are with a torn apart kitchen, with tile that a salesman thought was the right tile but clearly wasn't. He will not call us back and be honest with us about the mistake (we get it mistakes happen, please take ownership). Most importantly, Empire has done nothing to try to make this right. There are more details here that I haven't written out, but if a company representative with any kind of authority was to call us to discuss the situation, we would be happy to share. The fact that they are non-responsive and seem to be dodging our calls makes the company look very shady at best. I would NOT recommend them for any of your flooring needs. Once they get your money, they do not care about their end-result. read more

Loyalty means nothing to this company. I feel I have been scammed. I have used them for every room in my house and when I inquire about repair of my flooring that is separating, no help is to be offered. After several emails with customer service they only offer me an opportunity to spend more money even though it's obvious that the product is no good to start. My floors have separated even more throughout my kitchen and I'm left to replace my floors again within a 2 year span. Im upset and highly disappointed. read more

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If you are looking for a training exercise to increase your level of patience then this company is it. The following are copies of emails. I've removed names of both parties (except my own) to protect those individuals. Customer NO Service Rep: Attached is the repair estimate from a certified plumber at Reliable, but you should know that our experience w/ Empire Today hasn't been a good one. June 21 - Carpet & LVT gets installed.  Installers were very nice. June 22 - Turn on water line for ice maker & water sprays every where.  It even gets under the new floor. I do my best to sop up the mess, but I'm concerned about the new floor.  Upon a closer look at the water line, I see a nick in the line. It's a very thin slice, like a blade hit it.  I suspect that one of the installers accidentally hit it when they were using the tool that has a blade on the end of it for taking up old flooring.  That same day my wife emailed Empire about the issue. June 24 - Wife calls Empire to speak about damaged line.  She was told that she would receive a call back w/in 24 working hours (Ticket # 1-3936643131). June 25 - Empire calls & says for us to get an estimate from a certified plumber & email in the quote.  That same day she calls Reliable & gets an appointment for the next day. June 26 - Plumber arrives & also sees the knife like cut in the line. He's unable to say how it happened since he wasn't present.  He emails quote to me, which we forward on to Empire. June 27 - Wife calls to find out status of our repair.  A customer service representative says they left a message w/ you about our claim. June 28 - Wife calls Empire again & was told by a representative that they left a message w/ you & to have you call wife back.  You call her back & leave her a message stating that you never received the quote.  Wife was told that you would email us so that we could reply directly to your email w/ the quote attached. However, we never received your email.  So wife calls customer service again & they gave her your direct email. Please understand our refrigerator has been slid out this whole time to minimize sliding it back & forth & possibly cause more damage.  This has been a major inconvenience for us.  We're pleased w/ our floors, but It's been very frustrating trying to get this resolved. It would be comforting if someone would come out to make sure that the new flooring wasn't damaged by the water leak. Hope to hear from you soon w/ a satisfactory resolution. Respectfully, Greg Schreffler ---------------------------------------------------- Good morning Schreffler: Apologize for the inconveniences, I'm having problems with my extension. I received the plumber proposal. The proposal didn't states which was the cause of the damage. I tried to contact the plumber company and they requested your authorization for discuss the issues with Empire. If you can call them and authorized it will be helpful for evaluate your claim.  I will need also pictures of the area damage. Please attach the pictures to my email and forward to me. As soon as we get all the information, it  will be submitted to the Resolution Team. Also attached you will find  a copy of your manufacturer warranty of the floors installed  for your information and the installation warranty which cover for one year after installed. Please review it for care and maintenance of the products installed. Thanks. |Customer Service Rep |Empire Today| ------------------------------------------------------- Why is Empire Today making our experience so miserable.  We do not need to call Reliable. We are tired of being treated like a criminal by Empire. We have already stated in the proposal, the plumber is not able to say definitively what caused the cut in the line because he was not present at the time. Elementary evidence clearly indicates the line was most likely cut by the bladed tool used to tear up old flooring. The bottom line is so simple. Ice maker water line worked fine before the installers came. Ice maker water line doesn't work after installers left. We have had chaos in our kitchen for 11 days now.  Isn't it your responsibility, as a customer service representative, to take care of the customer? This back and forth is tiring. This "customer is always guilty" attitude that Empire has toward us has gone on long enough. Regards, Schreffler --------------------------------- Final Remarks; There was promise of a credit for the amount that we paid plumber for repairs. This eventually came after repeated angry calls & emails. There was promises that someone would be out to inspect/repair, but that only came after more angry calls & emails. Last night Empire came around 8pm to look at floor, repair damages & leave w/ our blessing. The issue has finally been resolved......but at what cost? Greg Schreffler read more

We paid to have our basement leveled and new flooring. Which is all in the contract...paid over $9000 and now they are asking for another $800 to level the floor. It has been over 5 days now. Run as far away from this company. The flooring contractors for empire are crooks. read more

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We had flooring laid in the living room and kitchen areas of our home. The installers were absolutely amazing. They were efficient and our floor is perfect. Our sales representative was phenomenal. He ran through several options and priced each one for us. He was professional and personal. They all followed the covid procedures as required as well. read more

Empire Today - Living room and dining room - Carpet Installation Near Me

After paying a 50% deposit I had been waiting almost one week for an install. They brought the wrong flooring, so I had to reschedule. The truck broke down, so I had to reschedule. They never showed up on scheduled day after giving me a 8a-6p window of arrival, so I jad to reschedule. Customer service Spv Jessica showed no empathy after I stayed at home ALL day waiting for an install that never happened. I called the 1-800 number five times starting at 0830a. I was told my materials were loaded on the truck and various other stories. I asked to speak to a Spv, but the call tech switched me to one of her peers Latoya, but she was honest enough to say she wasn't a Spv when I asked her if she was one. Installers was called by the call center four times and no answer. I was NOT OFFERED any discount for my inconvenience of 10 hours, just told reschedule another day. read more

Just listen to the reviews before using this company! Aparently we didnt and regret it now. We had carpet installed in 4 rooms, stairs and a hallway. And vinyl in the bathroom The installers skuffed up our walls, chipped paint, cut molden and replaced it unpainted, removed a toliet and put back with bigger screws that caps didnt fit and left it, And scuffed up our furniture chips and scratches all over it! Speaking with their manager, he said send pictures and he would get back with us as he did and literally offered us $100! We were like you're $100 would not replace the furniture nor have it fixed or have someone come in and paint our walls. The Sales lady said oh they'll be in and out of here in just a few hours it literally took them 12 hours! The people they use are very much amateurs from what I read based on what they pay that's probably all they can get! read more

Do NOT recommend. the people who they had come to our house were TERRIBLE. they said they wouldn't disinstall and reisntall our bed or fridge when it was in the contract. They broke MANY stuff of ours including the window and our screens and a part of our floor and on top of it lied about it when we asked, but once we got mad then they admitted to it. They were supposed to come back today because they only got 2 rooms and a hallway done and they called this morning and called my mother a karen and then stated they wouldn't come back. read more

install issues and cant get anyone from management to remedy and finish my flooring as agreed to! Would not disconnect fridge or stove said not in job description or to disassemble beds had to hire plumber to remove vanities and remove new toilets from boxes and assemble! Paint issues holes all in molding! All day only 3 bedrooms and hall completed! Cracked a hole in my bedroom window and called me a liar and said was there before yet no pictures or proof of before! Removed a screen from my son's window and threw in my laundry room told me it wasn't them at first then finally put back! Had wife and son show up ordered food to my home with no heads up! My home is half ripped up and I have missed two days of work and no one from management has bothered to call or remedy issue! 1:00pm and not even a call and half my home ripped up and no one to even come out and fix the issue!!!!!! I am livid! Now being told will be next week before some one will come finish the work if lucky! read more

The one thing I do not like is companies that don't keep their appointments and don't even apologize for it. It's amazing that they callEd me THREE times to confirm the appointment and then they don't even show up! I'm ready to go. I wanted to make a deal today. If I can't rely on them to even show up and sell me flooring, how reliable are they going to be about installing it? Home improvement cost serious money and letting people do something in your house that can't be undone requires a great deal of trust. My instinct tell me to stay away from Empire. read more

No transparency, the salesman gives a great explanation about the warranties. When I requested to see the warranties he said he didn't know where it was. I found on the website and nothing like he explains. The give you a proposal that is higher and an email with a lower price. How can I accept that proposal they later can say that's the price. Conflicting information. So much hogwash I wouldn't not risk it. read more

I had used Empire about 15 years ago and while they were slightly higher in price, but the sales experience was very good and so was the installation.  I was happy with their service.  Now I live in the same 1200 so ft manufactured home and so this current experience with Empire was actually really strange.   So, I set up the quote online stating I lived in a manufactured home and was a previous customer and that I was interested in vinyl flooring. The salesperson measured and then said the retail price would be over 26,000 dollars. Yes, that is correct twenty-six thousand dollars for less than 1200 sq ft of floor. The 75% off price would be over 12,000 dollars. I waited a moment for him to say, "Oh wait, that has to be incorrect". He didn't.  He was absolutely totally rude when I declined the offer.  The most offensive thing he said was "If you are going to quote with (that other nation flooring company) they will quote you the same thing. I worked for them from (some time frame I can't remember). They do the same thing" The next day a nice lady called to see what she could do about the quote but after I told her my experience, she never did offer a reasonable price to acquire my business. So, note to EVERYONE. 21.00 per sq ft for medium grade vinyl plank flooring is Not Normal even in these times.  Empire should really be ashamed of themselves.  Please Beware and do research. I am saddened to think of all the people who have overpaid! read more

The installation was done flawlessly! Company used was an excellent choice. Santos Renovation