Good food and reasonable Owners are very nice and convenient location We will order again read more

Was hoping for step up from my closest restaurant but found step below. Mushy Orange Beef and egg foo young brown sauce not as good. I'll keep looking. read more

Empire Ginger has really gone downhill. Last few times we had gotten food there we felt the quality had decreased and we started ordering elsewhere. It got late Sunday night and they were still open so we decided to give them a try again. Big mistake. An egg roll and cheese wontons were missing from the order. We called but they already closed. I did not get to my dinner as the soup and appetizers were filing. Monday, when I went to have my leftover, untouched dinner I found it was loaded with mushrooms which we specifically asked not be in my food as I am highly allergic to them. We called, they argued. They insisted on a picture of the food with the mushrooms as the lady who we spoke to said "I cooked it myself and there were no mushrooms". We sent a picture (included in thread)They replaced the missing and incorrect food. They also wanted the incorrect mushroom laden food back - fine. Today I decided to have the replacement food as I was too aggravated to eat it yesterday. Now not only were there no mushrooms but the house special Mei fun had a few strips of chicken, a few strips of pork and two dried out shrimp. NEVER again, never. So disappointed. They deserve no start but got one so I could leave the review. read more

Empire Ginger - Food laden with mushrooms. I only have the pic because they demanded it before replacing food - Chinese Near Me - Smithtown, New York

We order delivery from the Empire Ginger. They always have good food and speedy delivery

I was looking at the website to see the menu a saw the "order online " option so I did. As it turns out the order went through GrubHub making the order extremely expensive however I went this route because it was just easier two hours later I still had not received my food. I called Empire Ginger and they told me they were not responsible and had nothing to do with the order other than filling it. They told me to contact the driver and gave me a number which I did and never got through to the driver. I finally called Grubhub and they canceled my order and refunded my card. As far as I know Empire, Ginger delivers free of charge. I will not use Empire Ginger because I cannot support a business that doesn't have integrity for its customers. read more

Outstanding food, deliveries fast, and the people are very friendly. The people at Empire Ginger go out of their way to make sure everything goes smooth. read more

The chicken loMein had very little pieces of chicken. If there was 1/2 piece of chicken in a full quart you were jipped.

This place is an absolute disgrace to Chinese food restaurants...Most Chinese food places have a standard 15-20 min wait time and I was told 20 min when I called. By the time my food was brought out to the window, it had been 1 hour and 6 minutes with 0 explanation or apology for the wait.. especially since I waited outside for 40 minutes in 29 degree cold without a coat...as I observed the kitchen from the window, I noticed they had 5 chefs working and they only pumped out 1 order in the 40 min I was standing outside...how is that possible? When I got home and opened the food, I was greeted by a rubber band in my Lo Mein (photo attached)...it made me feel great to know that there was a dirty object lingering in my food, especially during a pandemic. The rest of my food was bland and the boneless ribs were dry. There are honestly so many great Chinese restaurants in a 2 mile radius of this place that have better food and service. I hate to leave a bad review on a restaurant in the times we're currently living in, but this was a bad experience and had to be shared. read more

Empire Ginger - Rubber band in my lo mein - Chinese Near Me - Smithtown, New York

Great food and quick service. Orders are always ready on time. The best BBQ spare ribs in Smithtown.

i live a while away now but i still haven't gotten better pork dumplings than the ones i get here. ive tried many other chinese food places and the food here is still the best. the family that runs this place really goes above and beyond and i still drive half an hour to come here from time to time and it's always worth it. read more

Empire Ginger - colossal wonton in my wonton soup - Chinese Near Me - Smithtown, New York

The place is an eyesore (see photos) and you can't use coronavirus as an excuse---it was this way before. The woman at the front is gruff and lacking in many social graces. The place was ice cold. I left there with a runny nose. To make matters worse, I found they gave me the wrong soup after a least a half-hour wait. read more

I've been ordering from Empire Ginger once a week for 19 years. Today is the last time I order from them. I've noticed the quality of food has gone down the last few months. Today I placed an order and I waited 1 1/2 hours for ice cold food. Chinese take out is a dime a dozen. It's time I try a different take out. Good bye Empire Ginger. I hope you get your shit together because if you don't, you gonna be out of business. read more

Ordered sweet and sour chicken dish on Doordash. Confirmed and told to go pickup. I get there and the lady behind the counter yelling "too cheap" not going to sell to you, "too cheap!". I paid $16 through DoorDash and this lady not going to give me my food? She kept saying too cheap cannot sell you that food that cheap. Meal costs more. I will never be back to this crap hole in the wall again! read more

Food was so good & amazing Thai food also! Really accommodating & have gluten free options.

First time trying this takeout and very disappointed. Food was not good primarily due to the chicken in the dishes. Threw out the leftovers as we barely got thru the meal. wont go back again. Lady at counter was rude. old reviews seem like it was under another owner. read more

Today is the second time that I did not get what we ordered. The first one we excused as human error. This time I called & the person on the phone was trying to say that I did not place the order correctly. What happen to the theory that the customer is right. What did bother us is that the person on the phone was arguing with us In our communication placing the order,I did say that I had background noise& she was distracted in our time putting people on hold How can you get an accurate order if this takes place. read more

Customer service is clearly not their specialty. The owner was rude and nasty as is his son. I tried to get the receipt for large order which was supposed to be included when order was delivered. It which was not. Owner insisted I come to pick it up. Upon arrival, I was asked to return AGAIN. There are many places for mediocre chinese food. I'd suggest finding one of those unless you like being treated poorly. read more

I would give 5 stars if it wasn't for the long wait! To be honest though, it's worth the wait! I recently discovered the roast pork and shrimp dumpling noodle soup (with thin Cantonese egg noodles) and it is incredibly delicous, hearty and satisfying on a cold winter night! I've been getting it at least once a week. I also love the bbq spare ribs from here. Any dumpling, spring roll and the pad Thai is also good (not the same as getting from an authentic pad Thai place but, still good). My boyfriend gets the plain typical dishes like chicken and broccoli or string beans and seems to like it as well. The delivery and pick up does take longer than average but that's because it's very popular, they have a ton of regulars and are always busy. Try the dumpling soup, you will love it! Update: just got my delivery very fast which is awesome and bonus, for whatever reason I had a free dish in the bag that I didn't order..it was delicous thin noodles with steak, shrimp, eggs and veggies! On the down side, my boyfriend was NOT happy with his chicken. He's very picky though and refused to try anything else so that's on him! Get Empire Ginger it's awesome! read more

Empire Ginger - Chinese Near Me - Smithtown, New York

The chicken had mold on it; spoiled. We contacted the Suffolk County Health Department as our child became nauseated on 25 October 2019. The contaminated chicken was not discovered until about half way through the meal. The photo from Thursday 24 October 2019 @ about 7:30 pm. read more

Empire Ginger - Chicken gone bad - Chinese Near Me - Smithtown, New York

I went in aa d spoke to the manager.She said she would now deliver to my new address.Thank God because the Chineese food in Central Islip SUCKS REALLY BAD.Empire Ginger is the Best.Always fresh and tasty. read more

Do not patronize this place!! We waited two hours for our delivery. It never came. We called them, they said the food was delivered and that we signed for it. We told them we never got it. They argued with us and said we should ask around to our neighbors to see if they got our food! Seriously!! During a pandemic!! They refused to refund our credit card because they claim it was delivered! We are now disputing the charge with our credit card company. read more

They customer service is very rude , she took my order and before I can say I wasn't pay card over the phone she hung up and when I ask how much which I deserve to know what being charge to my card she gets rude CUSTOMER HAVE RIGHTS TO KNOW HOW MUCH IS THE COST OF THE FOOD AND WHAT U WILL CHARGE TO THER ACCOUNT. They don't tell u how much they just hangs or get an attitude Bc they don't want to talk to extremely rude read more

Delicious food. Healthy options ordered tasted better than same options I've eaten in Washington D.C., Queens N.Y. and Nassau County in N.Y. Reasonably priced and nice sized portions. I consider this my favorite Chinese restaurant. read more

This is my favorite "Americanized" Chinese food take-out from Coram to Commack. Their menu is the typical take-out choices, but with some additions - as well as a "spend $20 and get a free order of cheese filled fried wontons"! They do everything I like best about other take-out places: dark broth in the wonton soup, saffron fried rice (that's yellow, not brown), small pieces of chicken in their General Tso's, and FRESH homemade noodles! read more

we order take out from there all the time.. It so close to my house I could walk there. Very good Chinese food

First of all, this place is crooks. We ordered for a coworkers bday. I ordered online snd i added in a tip. When the guy came to deliver, he was 35 minutes late, coworkers were 20 minutes clocked out for a 30 minutes lunch, i signed the charge slip without looking at it . They added another 5 dollars to the charge for another tip.there is nothing special about the food. I do not recommend. read more

Good Chinese take-out place. Had the sesame chicken combination. It was very good. Better than most of the other Chinese take outs. Since I ate in, the place is dated inside, but clean. The staff were very pleasant. I had a very enjoyable experience. I would definitely come here again. read more

Empire Ginger - Sesame chicken yummy! - Chinese Near Me - Smithtown, New York

Veggie dumplings were a huge let down. The filling was terribly bland and the dough was thick and pasty. I definitely won't be back.

This Chinese food is on point!!!! Kinda upset me I place my order at 7pm walked in at 730 and my food wasn't taken down. Had to wait another 10mins for my food. read more

Not what I ordered tonight at 9:39 pm! Order was fast but food was awful! The ginger and scallion dinner was missing the scallion & ginger all together! There were plenty of onions, brocolli,pea pods, nothing I asked for! The flavor was bland so I sprinkled on some powered ginger, but that didn't help at all! I also ordered the beef lomein was also no flavor bland! Soup I asked for egg drop with very little salt it had too much! I will never order there again ! read more

The food here is very very good... The service and delivery.. Not so much... Grant it its a holiday today.. Placed an order for delivery at 6:30pm.. it's now 8:25pm.. Still hasn't been delivered... On a regular day they take on average an hour to deliver... Done with this place, Will never order from again... The whole point of take out, is quick service... Save the time and go to Chans in commack.. They don't deliver but their food is better. And probably the best in this area. read more

The food here is horrible and not fit for human consumption. It used to be great, about 5 years ago. Now it isn't fit for rats to eat. They have me diarrhea and I only ordered fried rice and an egg roll. Ate half an egg roll and about 10 spoon fulls of rice and I've been sick all day. I can't even leave the house because I'm so sick. I wouldn't even give my dog their food. I'll never order from here again. Any opinions on a DECENT Chinese food place in Smithtown because this place SUX. And another thing look at their Suffolk county food service inspection report, they're disgusting. Rat droppings by the water heater uncooked chicken kept at room temp for over an hour the list goes on and on they're fkn disgusting and I will NEVER, EVER eat from there again. Yuck read more

This place is the bomb!!! $25 delivery order: large wonton soup, quart of vegetable Lo mein, 2 quarts of white rice, egg roll and quart of sweet and sour chicken. Everything was amazing. The wonton soup was some of the best I ever had - the wontons were cooked perfectly (not overdone like most places) and the broth was sooooo good. I've been ordering from here for years. One time I got the sushi and it was no bueno so maybe this is why their reviews are less than perfect but this is THE CHINESE FOOD SPOT read more

This restaurant has tried once, the mustard beef is noon ,and the rice is not frest . The rice is too dry and the beef juice is too litte . the parking lot is large , but the food is not fresh. read more

My go to Chinese restaurant. My favorite item is the cheese wontons they throw in the bag or if you ask for them. I highly recommend this place to anyone that is looking for a good Chinese place read more

Best Chinese food in the area but they are a bit expensive. Then again I'd rather pay $10 more and enjoy my meal than be cheap and complain about the food read more

Average Chinese food takeout. Everything was ok, except for the steamed pork buns that we took a chance on. There were baseball sized dough balls that still had raw flour on them...the paper wrappers they were sitting in wouldn't peel off! Cut one in half just to see the smallest amount of dried out BBQ pork inside. Inedible! They went straight into the trash. read more

I noticed a new Chinese menu in the mail and decided to give empire ginger a try. I waited with anticipation for the meal to arrive hoping for the best. To my regret the only thing edible was the won ton soup not the won tons just the broth that surrounded the petrified starch wraps. The shrimp toast reminded me of a movie I had seen as a young man Grease. Yes grease is the word if you would like a meal here. There were highs and lows the prices are high and the quality is low mein. The peking chicken was inferior and should be dethroned and the orange beef was like a bad knock knock joke orange you glad you didn't order food from here. read more

I've been going to this Chinese restaurant for over ten years now. I mean it when I say I wouldn't go anywhere else. The food is always fresh and delicious. This family owned restaurant never lets me down. read more

These people are anything but friendly, in fact, they are downright rude. Every time You walk in the owner greets you with "You call?" Not hello, how are you, but "you call?. Walked in the other day, the son (who must be about 11) was behind the register. He was fiddling with the register for about 10 minutes, never even looked up at me standing waiting at the counter. I figured he's a little kid, so no problem, I'll just wait for the owner to come over. All of a sudden he looks up and says, "You call?" After they greet you with "you call" they make you wait an inordinate amount of time, because even though you called in your order 20 minutes ago, and they told you it would be ready in 20 minutes, and you are there on time, you wind up waiting another 1/2 hour while they hurriedly cook your food. Many times we have stood there with other unhappy customers who are waiting for their food too. We understand when you are busy, just be honest and tell us to come in 40 minutes, don't make us stand there and wait. So after giving Empire Ginger the benefit of the doubt, and going there 10 times or more, and having the same thing happen every time, I am giving up on you. I will not be back, and I will bet a lot of other people are saying the same thing. I will take my Chinese food business elsewhere. To anyone reading this: Hau Po in the Shoprite shopping center is wonderful. Excellent chinese food, and wonderful, friendly owners who greet their customers with a smile and a big welcome. Hau Po appreciates their loyal customers, and their food is just wonderful, and always ready when they say it will be. Note to owner: Wise up. You need a lot of customer service training. You could have very successful business if you only make small changes, focus on good customer service, a warm welcome, appreciation of repeat business, and timely food service. Try it. read more