I strongly advise looking for another mountain biking outfitter in Moab. Our private tour of the…read moreDead Horse Point Singletrack on April 11th was a massive disappointment, largely due to Rim Tours' misleading staff and lack of basic safety protocols. Before booking, I explicitly called their office to inquire about the trail's difficulty. Their representative adamantly assured me that this was an easy, beginner-friendly ride. That was completely false. The trail features rocky, technical terrain. When confronted about this later, management simply pointed to the "intermediate" label on their website, completely ignoring the blatant misrepresentation by their own sales team over the phone. To make matters worse, we were caught in a severe storm. While I understand a standard "rain or shine" policy, we were exposed to active thunder and lightning out on the trail. A competent outfitter would prioritize safety and pull their clients off an exposed plateau during a lightning storm. Instead, because we had to end the ride early to avoid being struck by lightning, Rim Tours hid behind their cancellation policy and refused to offer any kind of refund or credit, claiming the guide deemed it "appropriate to proceed." If you value honest communication and your own personal safety, do not book with Rim Tours. They will tell you whatever you want to hear to get your credit card, and once the tour starts, you are completely on your own.

Great Staff! Fun White Rim Trip. Food was awesome. Local knowledge about rock formations and…read moreindigenousness people was very interesting. Will go again

Moab Cyclery helped us unlock an unforgettable adventure with 14 boys and 4 leaders, delivering…read moretop-notch bikes and access to trails that catered to all skill levels, creating lifelong memories. Their exceptional service makes them the perfect partner for groups of any size, and we'd wholeheartedly recommend them.

My son and I rented two electric bikes from Moab Cyclery on our first visit to town. Since it was…read moreour first time in Moab, we were hoping for a little guidance on both the bikes and which trails would be best for us. Unfortunately, the service we received felt very cold and unwelcoming. The staff answered our questions, but only with very minimal information, and it felt like I had to pry details out of them rather than receiving helpful guidance. There was no friendliness, no real enthusiasm, and no sense that they wanted to help first-time visitors have a good experience. The interaction came across as though they were only interested in completing the transaction. We spent about $350 to rent two bikes, and at that price I expected much better customer service. The bikes may have been fine, but the lack of helpful, friendly service left a disappointing impression.

Not sure how I never reviewed! Went in April, part of an extended weekend trip to include Base…read moreJumping, Rope Swing, and hiking. First, their computers went down when we were first there, and they handled it like a pro. You sign waivers, show id, pick out a cup, pick out a helmet, watch a video. Large group of us- always made sure we knew what was happening next, slowed down enough to enjoy the views (and take pics), watch the skilled locals navigate some areas, but also keeping it exciting on our own adventure. You first drive in a line to the course (Hells Revenge- and get some history), complete a practice course, then drive into the real deal. Wasn't sure what to expect, this is something you should not miss. Super fun, and a great use of trip time. And the views...spectacular. Great service, great experience, lots of laughs.

Our guide, Roni was amazing! She gave clear instructions and…read moremanaged the group very well. It was super fun. She told us to trust your guide and trust your machine and she was spot on.

Took a 6 day trip thru the canyons lands. It was an a MAZE 'n experience made all that much better…read morewith the professional and properly prepared guides at Western Spirit.

I just finished my family's FIFTH trip with Western Spirit. It has always been a treat and…read morefantastic experience. ALWAYS. On several levels: MANAGEMENT: The folks are easy to speak to, one-on-one and very responsive. They'll take care of any unique needs you might have. They just want to get it right. This is a very service-oriented team. GUIDES: every single one of the guides we've had has had some sort of "get 'er done" training. My goodness -- they wake up so early and hep with EVERYTHING: tents, food and cooking, bike repair, ideas for fun in town, and of course how to best ride! -- anything and everything. DA FOOD : OMG THE FOOD IS SO GOOD. This is gourmet eating, breakfast, lunch and dinner. And coffee and cold cereal available before the main hot breakfast, and appetizers before dinner! What the heck??? Oh, and there are endless snacks available. Don't bring any snacks! I thought with all the exercise I was going to get, I would lose weight! These guys won't let that happen with all the great food they throw at you... :) SPECIALITY REQUESTS: My family is vegan, and the guides go above and beyond to make sure that not only was there plenty of vegan options available, but to make sure that no one else ate the vegan food before my family finished it. They also were very good about not cross-contaminating -- a HUGE plus. SO, if you have ANY dietary or allergy restrictions, you feel totally safe. GREAT FOR FAMILY BONDING: They understand that some kids and adults are slower than others. They meet everyone at their level -- whatever that might be. My youngest one was a bit slower than the other kids on the trail, but he was the youngest in the group and never felt out of place and left behind. The guides were awesome with him. TRAILS, BIKING SKILLS, EXERCISE AND FUN: Your riding will improve massively on these trails, which are epic and beautiful. The guides choose the very best trails, and they are AWESOME. There are never ending other fun things to do (depending on the trip): hikes and tubing, or just goofing around in camp with kids' stuff and games and stories. You will be amazed how much exercise you will get and not even know it! The fun factor here is also great. really great. They are prepared for everything: sunscreen, snacks. took kits and repair stuff, lights -- everything. Will I do yet another Western Spirit trip next year? Yes, for sure. The challenge is which one? Thank you, Tim and Ben. What a great trip you made for us.

The location of the rental bikes were perfect, and the price was very affordable too. Kenny, the…read moreowner, was very knowledgeable on the Moab Brand trails and even gave us a free map. I liked that once we parked our cars at his location we could pedal straight to the trails via the Moab paved path. Not having to worry about transporting the bikes gave us more ride time and less hassle. He also had ice cold water available and water bottles and snacks for purchase as well. We will be using this service again and highly recommend.

Great bikes ! Great scenery! Great customer service !…read more Met Kenny , he had a great personality, great advice and very personable! Would definitely recommend!

My son's grips broke and we needed replacement to keep biking. My friend, Miles, told me to try…read morehere. We walked in and were greeted and asked what we needed. We were directed back to the service area who helped my son pick out some grips (bright green if course) and had them quickly installed. They then saw a problem with his bike that they fixed quickly as well for no additional charge. I couldn't be happier. If you go here tell them Miles Tuttle sent you. It won't get you a discount and they won't know who you are talking about, but you should still tell them.

Great friendly staff (and dogs) that worked hard to solve a complex brake problem to get a couple…read moreout of towners back on the trail asap.

I recently had the opportunity to stop at the new Pedego store in Moab, Utah. This is a class…read moreorganization that goes the next mile on customer service. I had a failed battery, the shop owner made a special trip to deliver a loaner battery till he could sort mine out. Mind you I was 8 miles out of town, but he delivered it to me on a Sunday, amazingly awesome customer service!! Do business with these people, you will not regret it at all!!!

Wonderful selection of bikes to choose from! Good quality! If you aren't used to the throttle great…read moretorque! What a fun afternoon! We covered a lot of ground! Got to see some beautiful canyons and river ways! The staff was really friendly and spoke about offering guided trips! Definitely a highlight of our trip! Grab one of their maps it'll get you onto a cool adventure!

The tour guide was first of all the best ! He had so much knowledge and was so cool he let us rip…read moreon the side by sides and it wasn't expensive at all everywhere else wanted 1 to 2k deposit there is no deposit here and any one looking to rent one I highly recommend this place it's awesome an you get a cool water bottle at the end of your tour to keep ! Love it !

My 10 years old son wanted to try dirt biking in Moab. It was a challenge to find a bike for rent…read morefor him. Jim from Dual Sport had options for both him and me (both beginners), and went above and beyond to make our little adventure successful. Highly recommended!

We rented from Twisted Jeep about 7 yrs ago so when this trip brought us thru Moab we knew what we…read morehad to do! Great communication through out the process, recommended the perfect trails to try out, and the jeeps where in great condition. Would highly recommend Twisted Jeep if you are looking for a reputable company to work with. Thanks Jeff & Nick!

What started as a flat tire in our very city slicker Tesla turned into one of the most memorable…read moreexperiences my son and I have ever had. We were literally heading out of Moab when the tire forced us to turn back and kill some time in town. Driving down Main Street, we spotted the Twisted Jeeps sign, and something about it just felt right. Within minutes, it was obvious why the universe slowed us down. This was the detour we were meant to take. Not long after walking in, we were set up with a fully lifted Rubicon on monster tires and handed an itinerary that promised to show us Moab in a way most people never get to experience. Nick took care of us from start to finish. He was calm, knowledgeable, and genuinely kind. He went above and beyond to make sure we felt comfortable, confident, and safe before sending us off. The Jeep itself was unreal. There wasn't a single obstacle it couldn't handle. I played around a bit with four wheel drive, switching between high and low until it clicked, and once it did, we were unstoppable. We tackled trail after trail, climbed to the tops of mountains, and cruised past side-by sides, 4Runners, and Land Cruisers along the way. The capability of that Jeep was impressive, but what surprised me most was how comfortable the ride was the entire time. I get the appeal of side by sides. They're fast and exciting. But with a Twisted Jeep, you get the best of everything. Power, comfort, confidence, and the feeling that you can go anywhere without sacrificing the experience. Huge thanks to Nick for making it all happen. My son and I had an absolute blast, and this is a memory we'll be talking about for a long time. We'll definitely be back next time we're in Moab.

We did the Sunset Jeep Rock Crawling Tour yesterday, and it was an absolute blast! Our guide,…read moreCurtis, was amazing. He kept us safe while making the entire experience fun and entertaining. He was funny, knowledgeable, and fantastic with the kids, which made the tour even more enjoyable for our family. I also have a service dog, and Curtis was incredibly accommodating and great with her. You can tell he genuinely cares about his guests and wants everyone to have a great time. Curtis told us his favorite tour is the morning tour, and after our experience, I'm sure he makes every tour the adventure of a lifetime. If you're considering booking with this company, do it you won't be disappointed. Curtis and this company exceeded our expectations!

OMG! The best thing we did in Moab. I have a stock Jeep, but the custom Jeeps at Dan Mick's and…read moreits driver/tour guides are the best, especially doing Hell's Revenge. Thank you to Curtis, Richard, and especially Robert, our Jeep Master, for making this very special.