Great bikes ! Great personnel…read more Great prices! Great time ................................. .......................................... .......... Xzxz

AMAZING SERVICE!! JB was incredibly helpful and kind to my fiancé and I. If we ever need…read moreparts/service/ or a quality conversation about bikes we would definitely hit Double Down on our Moab adventures! The value we received here was above and beyond!

My son's grips broke and we needed replacement to keep biking. My friend, Miles, told me to try…read morehere. We walked in and were greeted and asked what we needed. We were directed back to the service area who helped my son pick out some grips (bright green if course) and had them quickly installed. They then saw a problem with his bike that they fixed quickly as well for no additional charge. I couldn't be happier. If you go here tell them Miles Tuttle sent you. It won't get you a discount and they won't know who you are talking about, but you should still tell them.

Great friendly staff (and dogs) that worked hard to solve a complex brake problem to get a couple…read moreout of towners back on the trail asap.

Moab Cyclery helped us unlock an unforgettable adventure with 14 boys and 4 leaders, delivering…read moretop-notch bikes and access to trails that catered to all skill levels, creating lifelong memories. Their exceptional service makes them the perfect partner for groups of any size, and we'd wholeheartedly recommend them.

My son and I rented two electric bikes from Moab Cyclery on our first visit to town. Since it was…read moreour first time in Moab, we were hoping for a little guidance on both the bikes and which trails would be best for us. Unfortunately, the service we received felt very cold and unwelcoming. The staff answered our questions, but only with very minimal information, and it felt like I had to pry details out of them rather than receiving helpful guidance. There was no friendliness, no real enthusiasm, and no sense that they wanted to help first-time visitors have a good experience. The interaction came across as though they were only interested in completing the transaction. We spent about $350 to rent two bikes, and at that price I expected much better customer service. The bikes may have been fine, but the lack of helpful, friendly service left a disappointing impression.

Loved it ! Guide was great, bike was great and the scenery…read morewas awesome! ........................................................

If you're looking for an E-Bike rental place and/or the coolest way to see Moab & The Arches stop…read moreright here and book. After researching all the bike shops in Moab we landed on this one due to it being a small business and THE BEST price in town by a mile. I'm so glad we did. The owner was incredibly helpful & a joy to talk to. He made sure we road in the parking lot for a bit to make sure we were comfortable, and gave as a super helpful crash course on the bikes, their modes, and Moab itself. The bikes were in excellent condition and I wouldn't trade this experience for the world!! We road over 40 miles and had the bikes for ~7 hours and they still had TWO bars of battery when we got back. He threw in helmets and a bike lock to keep us safe. I can't express enough this is the place to go!!

I probably one of the few people that comes to the Moab and doesn't rent a mountain bike…read more The folks at Bike Fiend hooked me up with the sweetest ride a roadie could ask for. Price, fit and experience was perfect. The bike was so sweet I actually contemplated buying it, because what cyclist doesn't need another bike?!?! As for the shop goes lots of cool clothing, gear, snacks and hydrating mixes. PS there's an amazing donut shop next door to boot!!!...BONUS

Knowledge friendly staff Always willing to help. This is my…read more2nd year going there. I'd recommend going here

The bike rental process was smooth, with a good selection of well-maintained bikes at reasonable…read moreprices, and the staff were helpful. However, I was surprised by the additional $20 charge for picking up the bike at 4:30 PM the day before my rental. Since the shop opens at 8:00 AM and closes at 6:00 PM, and the trail shuttles leave at 8:00 AM, it's not practical to pick up the bike and catch a shuttle on the same morning. Perhaps this is standard practice among Moab rental shops, but in my experience renting bikes elsewhere, a "day" rental typically covers a 24-hour period. In this case, I picked up the bike at 4:30 PM and returned it around 4:00 PM the next day -- yet still paid $20 more than the quoted daily rate.

The staff were helpful with suggestions for rides. The bikes worked well. Good experience!read more

I strongly advise looking for another mountain biking outfitter in Moab. Our private tour of the…read moreDead Horse Point Singletrack on April 11th was a massive disappointment, largely due to Rim Tours' misleading staff and lack of basic safety protocols. Before booking, I explicitly called their office to inquire about the trail's difficulty. Their representative adamantly assured me that this was an easy, beginner-friendly ride. That was completely false. The trail features rocky, technical terrain. When confronted about this later, management simply pointed to the "intermediate" label on their website, completely ignoring the blatant misrepresentation by their own sales team over the phone. To make matters worse, we were caught in a severe storm. While I understand a standard "rain or shine" policy, we were exposed to active thunder and lightning out on the trail. A competent outfitter would prioritize safety and pull their clients off an exposed plateau during a lightning storm. Instead, because we had to end the ride early to avoid being struck by lightning, Rim Tours hid behind their cancellation policy and refused to offer any kind of refund or credit, claiming the guide deemed it "appropriate to proceed." If you value honest communication and your own personal safety, do not book with Rim Tours. They will tell you whatever you want to hear to get your credit card, and once the tour starts, you are completely on your own.

Great Staff! Fun White Rim Trip. Food was awesome. Local knowledge about rock formations and…read moreindigenousness people was very interesting. Will go again

After a crash nearby Poison Spider, I rolled my bike over to their shop. They did a double-check…read moreon my bike, gears, etc. and gave me the green light to enjoy the rest of my ride. Thanks guys! Much appreciated!

My friends and I had an excellent experience with both their service and sales staff! 10/10 would…read morerecommend if you're in town for some MTB. Thanks again!

I recently had the opportunity to stop at the new Pedego store in Moab, Utah. This is a class…read moreorganization that goes the next mile on customer service. I had a failed battery, the shop owner made a special trip to deliver a loaner battery till he could sort mine out. Mind you I was 8 miles out of town, but he delivered it to me on a Sunday, amazingly awesome customer service!! Do business with these people, you will not regret it at all!!!

Wonderful selection of bikes to choose from! Good quality! If you aren't used to the throttle great…read moretorque! What a fun afternoon! We covered a lot of ground! Got to see some beautiful canyons and river ways! The staff was really friendly and spoke about offering guided trips! Definitely a highlight of our trip! Grab one of their maps it'll get you onto a cool adventure!