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    Emerald City Shower Door

    5.0 (11 reviews)
    Open 8:00 am - 5:00 pm

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    Review Highlights - Emerald City Shower Door

    I have worked with Tony multiple times and each instance his responsiveness and service have been exceptional.

    Mentioned in 11 reviews

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    Associated Glass - 	 Lynnwood

    Associated Glass - Lynnwood

    3.5
    (49 reviews)

    We retained Associated Glass to replace a window. The person who came to the house to take…read moremeasurements measured the window incorrectly. As a result, Associated Glass ordered a window that was the wrong size, but detected the error only when they brought the window to the house on the installation date. The technicians detected the mistake only when they tried to install the window. It took another 3 weeks for Associated Glass to order the replacement window and complete the installation. We communicated via email on May 11, 2026 to confirm the price and promised installation date of May 29, 2026. Because the window was measured incorrectly, a new window had to be ordered from the manufacturer. The final installation did not occur until June 19, 2026 - three weeks after the promised completion date. We spoke to the owner on June 2nd, a few days after the failed installation. He acknowledged the error and verbally assured us hat the situation would be addressed. However, he said it would take a few weeks to order a new window. We asked if he had called the manufacturer to ask if the window could be ordered on an expedited basis. He said he would ask once our call ended. We were surprised that no one on his staff had bothered to ask a seemingly obvious question beforehand. Associated Glass completed the installation of the replacement window on June 19th. Shortly thereafter, we emailed Associated Glass to ask for a price reduction on the outstanding balance in light of the hassle and delay. The hassle included the fact that they affixed a giant sheet of plywood to cover the original window that was removed on May 29th. We assumed they would, at minimum, offer a price reduction in order to demonstrate some level of contrition. The answer in the owner's email reply was a categorical no. There was a line in the owner's reply that didn't sit right with me. In his closing remarks in his reply, he wrote that they stand by their work and that they completed the job as quoted. Yeah, that's true only if the criteria for standing behind your work means delaying installation for three weeks. We want to put our frustrations into context. When an airline bumps a customer from a flight and involuntarily reschedules the customer to another flight later in the day in the same exact same seat and at the exact same price with no added expense to the consumer, the airline did not meet its commitments. There isn't a sane person who would try to argue otherwise. However, here, the owner feels compelled to spin this narrative to claim that he is standing behind his work. It's true that mistakes happen. However, when mistakes occur, it's incumbent upon the business owner to exhaust efforts to restore customer confidence and demonstrate remorse. That is entirely the business owner's responsibility especially when, as in this case, the customer did nothing wrong. Going back to the airline analogy, even the worst bargain airline will offer miles or a gift certificate to the airport food court as a nominal gesture to make amends. In this case, Associated Glass offered nothing. I'm sure these guys may be fine when things go exactly as planned and there are no hiccups. If, however, something goes wrong, our experience is a warning to others that Associated Glass will let you down.

    We just had virtually all of our window panes replaced by Associated Glass and we could not be more…read morepleased. They are the best! We also had them re-wire just about every one of our screens. Top notch, the bee's knees, kudos, etc. We also had a master bath mirror replaced. I guess I'm raving about this company but they really are fantastic. I recommend them highly, without reservation!

    Emerald City Shower Door - glassandmirrors - Updated August 2026

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