If you are a homeowners association looking for a management company, I would not recommend EMB Management. Our experience has been consistently negative for several reasons: Poor communication and lack of follow‑through. Getting clear answers or timely responses is extremely difficult. Issues linger without resolution, even when they directly affect the community. Serious administrative failures. EMB allowed our association's liability insurance to lapse -- an unacceptable oversight that exposed the HOA to significant risk. Inadequate documentation. Their records for a condo resale certificate were incomplete and required multiple corrections. This created unnecessary delays and confusion during a time‑sensitive transaction. Undisclosed and unexplained fees. They charge homeowners fees to close an account, and additional fees appear on closing documents that the property manager claims to have "no knowledge of." This lack of transparency is unprofessional and erodes trust. Overall, EMB has demonstrated poor operational control, weak communication, and little accountability. I strongly recommend that any HOA considering them look elsewhere. I most likely will file a complaint with the state. I am really lucky, my buyer didn't back out of our deal given the management of the condo association read more

EMB has a mediocre reputation for a reason, the Yelp, Google and BBB ratings speak for themselves. I initially had a positive experience with our Community Association Manager Myah, however, as prior secretary of the HOA Board that employs EMB management, I had made a few purchases for the complex that required EMB to facilitate a reimbursement for the monies I spent on various things such as light bulbs, electrical outlet lock boxes, padlocks...etc, to name a few. However the most significant expense I incurred that EMB has for 2 months failed to reimburse me for was a locksmith invoice where I paid to have a simplex keypad lock installed on the pedestrian gate of our gated community. Attached to this review are emails dating back to December of last year. The icing on the cake was when they reimbursed another board member for a purchase for the complex that was submitted over a month after the submission of mine. I gave EMB a chance when I joined the board towards the end of last year. Myah seemed nice and professional. However, her follow through with this simple request has alienated me from the company. Many residents of the complex we live in resent them as well and have expressed their frustration with the company. See photos attached to this review of a snapshot of them complaining on Town Square. Town Square is a platform offer by EMB for complex's who hire them. It is a 3rd party that provides residents with a portal to access things such as documents, meeting minutes, pay their dues, as well as a community forum. While convenient, the company does not provide an edit button for residents and board members to use if they should post and need to correct a typo. Furthermore, replying to threads in the forum-like platform is difficult, as the window for which you type in is so small that you have to constantly scroll up and down to review what you have written before posting it. See attached photos for clarification. Aside from my own issue with the company. EMB has failed to post the 2024 reserve study provided by the accounting services they offer. I have attached snapshots of residents requesting said information, as a well as a text thread of the current HOA board realizing EMB never posted it in 2024, along with a snapshot of an email that the treasurer sent to Myah requesting it, but was never responded to. The current board president has considered switching to Vis Group Inc. and we probably should. We wanted to open a Amazon business account for board members to make purchases for the complex, but EMB stated that they would charge us a 30% fee of the transaction cost. Even though we, the Board and complex, pay them to work for us and management our money. They want to double dip and charge us a fee for spending our own money. I attached a snapshot of the text thread with the board discussing it. Stay away from this company. read more

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I called on Monday June 23rd and asked to speak with a manager. Tried again on Wednesday and again Friday. Got an email from Myah at 230 on Friday not resolving any of the issue. As of today 9 days later I have not received a call back. This is the 4th management company our home owners association has had and by far the worst. I put in a request to fix a broken bench at the park last December and January and it was never fixed. Now the fence has fallen down, 3 benches are broken and it took 5 weeks to get dog poop bags replenished. They have increased our homeowners dues twice in a year but have let the 2 parks and trail get rundown to a very unsafe situation. 4 requests to talk to a manager and not one returned call. This company should not be in business. read more

EMB Management - Broken fence on trail that landscape company mowed around 7/1/25. - Property Management Near Me - Redmond, Washington

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I would like to address the EMB response to my original review. FIRST of all, the review was written by Deborah, not Jim. I am not a Board Member and had nothing to do with the selection of EMB. As an owner how would I know that you did not charge us for the Property Manager visits, the fee is included in our contract which I don't think is a best practice for this type of business. I do appreciate you waving the fees for property managers and homeowners meetings as part of your services. Just to give some context, I was an Examiner for the Quality Award for the State of Tennessee (based on Malcolm Baldrige Quality standards) and a Chief Information Officer for a multi-million dollar information management company before retiring. I am not involved in the financial portion of the HOA (except by association) so my comments are not based on that situation. I do, however, find your communication practices to be lacking, particularly based on industry standards for service business. I lead certification efforts for ISO 9000 and ISO 20000 at my company. TownSQ is not well implemented as a work order tracking system or a public forum. I am very familiar with how these work and the information provided is incomplete and not timely or helpful to me as a home owner. Your response to the original review seemed very unprofessional by attacking the concerns of a homeowner who was trying to protect the interests of the condo community. You might consider that in such a public forum as Yelp for future clients. read more

Awful!! The condo board recently selected this company for my HOA. They screwed up my very first dues payment, for April. They entered another owners payment information erroneously so I thought I was paid up. It happened again in May. They finally corrected the error but now I have to repay the 2 months dues because of their screw up. Stay away from this incompetent company. When I talked to the property manager assigned to my condo board he says he has no idea how that could have happened. That instills confidence. Not! read more

I'd like to understand why an account paid in full on 12/27/2023 for 2024 dues of $430 due on 1/1/2024 is considered delinquent, incurring NSF fees (for EMB error), exorbitant processing fees for sending a letter, and interest fees on outstanding balance. My statement issued by EMBAssocia clearly shows a -0- balance on the account as of 1/1/2024. Why then would EMB initiate a direct debit to our bank account for the $430 already paid? EMB has advised me strongly to pay the outstanding amount to prevent further issues and the fees billed are hard costs to them. To date, they have not taken any responsibility for their billing error and are expecting us to pay for their mistake. Irritated and frustrated yet hoping to get this resolved! Forever an optimist!! read more

Terrible service provider. I strongly suggest a better HOA support provider. They wouldn't even give us timely support with Rats!!

The monthly meeting packet that EMB sends to our condo board is always titled "ENGLISH POINT CONDOMINIUM," which is odd, since that isn't the name of our condominium. We've been told that this is "a glitch in our server," that the problem can't be fixed, and "Does that for all of our PDFs." Needless to say, receiving a business report every month with the wrong title from a team who seems unwilling or unable to correct the problem does not inspire confidence. Requests to escalate the issue seem to have fallen on deaf ears. There are other issues as well. Clearly, our management company is not the A Team. read more

This review is specifically for Brenda Jacobs who used to work for EMB management. I worked with Brenda 10 years ago as a vendor who provided maintenance services around King county for the properties that Brenda managed. Brenda was a great property manager. She was responsive, kind, and always very easy to work with. Her professionalism was extraordinary especially considering the high-stress environment that she had to manage. I've managed condos myself and I know first-hand how complicated and difficult it can be. But through it all Brenda was always professional even when dealing with irate and unreasonable clients. There was even one time Brenda stood up for me when I was physically attacked by a board member who was having some sort of mental breakdown and I'll never forget that. I understand Brenda has left EMB and I just hope wherever she is that Brenda is doing well, and I hope she knows how appreciated she was for all the effort she put forth read more

Thank you for your swift reply. I hope/think the form you sent is the one required by our mortgage holder. If I need any additional information I'll request it. Again, thanks for your assistance! read more

Horrible management company, make a lot of mistakes, irresponsible on customer inquiry. I sent my HOA check early every month. They received my October check, circling it around among offices. Then sent back the image of the check with an email to me asking me if I wanted to get it back after charging me for a late fee. Dealing with this type of management company, as a community member, you will be anxious for their irresponsible act. Very disappointed with the service!!! read more

I am GRATEFUL to EMB Management! As a busy Realtor, I work with a lot of property management companies. Lisa and the team at EMB work hard to be very helpful. As you try to understand all the needed information, they are great communicators and great about patiently explaining things. read more

Dear EMB Management, I recently purchased a condo in the Maxwell, 700 E. Denny Way Unit 103, Seattle, WA. 98221. I'm going to rent it out and I have only one set of common area keys, and fob. I need 2 additional fobs and two sets of common area keys. I have called 425-452-7330 repeadly and it goes to your parent company Associa. I'm always on the line for at least a half an hour and they treat me more like it's a social call than a business call. They keep telling me they are forwarding the request to you but I never get a response. I am Case #00425595. They have started to give me your office number but it's 760-346-1161 which is Desert Resorts, Palm Springs. I want to inform you that this unit will be a rental per the HOA rules and get the fobs, keys, and learn how I can pay my HOA Dues. Thank you so much, Sincerely, George Lund 206-683-2864 read more

Absolute garbage. Unless you want to wait over half of a year for them to work with your HOA on repairs don't get involved with them. 7 months ripped up floors, cut drywall, no hot water in kitchen, cut up cabinet, and no dishwasher. I don't ever leave reviews, but I don't want anyone else to have to go through this. read more

EMB Management based in Redmond, WA is excellent: professional; responsive and knowledgeable. Monika is our contact and is first class. Our condo owners association has been able to bring back financial, operational and regulatory rigor for our owners. Maintenance issues get acknowledged with two to three days and emergency issues are dealt with promptly and correctly, in terms of adherence to our governing documents, bylaws and house rules. read more

I have bought and sold in many condo communities and dealt with many management companies. EMB is the worst. I am trying to buy in a community that they are managing. I've left 3 messages for someone to call me back and no response. The community is in debt so bad that I can not get a loan and will not work with my lender to refinance. When I finally got Claire to answer my call, she was no help. I wish the hoa would realize that EMB is hurting their values. I will repost my follow up interactions with them as I am still trying to close on my condo. read more

If I could give a negative rating ai would. Associa tries to act like it is being responsive by asking negative reviewers to contact them directly. However, the customer service at Associa is as abysmal as it is at EMB Management. Associa, I reached out to you BEFORE my negative review and received NO response. Your property managers are rude and useless. They do not respond to homeowner requests. They encourage boards to not communicate with homeowners directly, hold closed board meetings and refuse to provide contract documents in violation of Washington State law. An HOA board serves at the behest of its homeowners, not EMB or Associa. My HOA dues pay your PM's salary. Run, run, run as far away as you can from EMB Management and any property management company owned by Associa. Attached are screenshots of my recent communications with our property manager Jodi Kay. read more

EMB Management - Property Management Near Me - Redmond, Washington

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It has been more than three months since December 2022, when we discovered roof leak at our house at 615 Chelan Pl. NE in Renton. We had numerous conversations with EMB office (Jennifer and Chelsea), we had three roof inspections and nothing has been done. Nothing - roof is leaking as before, destroying interior wall not only at my house, but also damaging wall common to my neighbor. More to that, EMB Manager Chelsea Pollard stated today that roof has been repaired. I wonder by whom and when. Nobody was at our house - maybe they did it at night. Horrible service. read more

Took them 35 days to send me one email for footage of my truck getting vandalized. They ignored my phone calls for weeks and when I finally got a single email in return, they gave me a fake number to call. I cannot fathom what kind of people run this business. It is absolutely UN-believable it takes over a month to get in contact with the right person to review footage of my truck getting vandalized. read more

If I could rate this company 0 stars I would. This is the WORST management group I've ever had in an HOA. My neighbors and I have contacted the company multiple times regarding CC&R violations. It's rare for the company to respond, and if they do, their e-mails are belittling, disrespectful and rude. Community concerns go unaddressed and they don't do anything to enforce CC&R's. If anyone is planning on using this company, I suggest you run for the hills. Beware. read more

Dismal company to work with. They have completely failed to perform any of the mandated maintenance on the complex, and don't respond to inquiries. read more

On 11/09/20 I purchased a Logitech Wireless Illuminated Keyboard on walmart.com; the seller was EMB Phones. I received the keyboard on 11/12/20; it was easy to setup and use. On 01/09/21, they keyboard keys wouldn't light up nor respond to typing even after changing batteries twice (the batteries worked elsewhere). It was when I went to walmart.com to look into a return that I found the keyboard had come from a 3rd party vendor (EMB Phones). I went to EMB Phones website and filled a form to tell them their keyboard had died in 60 days and asked how to proceed. The first reply I got said "Sorry. 30-day return only." When I replied that I would be posting negative comments, I received a reply from a different agent telling me they would send a return label. When I replied to that email, I received a reply from a different agent saying "Sorry. 30-day return only". So, I paid $45 for a keyboard that stopped working after 60 days and it seems like they just "take your money and run". read more

Horrible! No one to answer the phone. No one to respond to email. Three months after a sale and they still haven't processed paper work. I don't know how these guys are still an active business. EMB feels like a sham to me. Look the other way and run! read more

Although we used EMB several years ago, based on subsequent experience with other management companies, I am going to upgrade my review of EMB to Good based on subsequent experience. read more

Unbelievable... I've had countless issues with this management firm for several years now and have periodically looked up their poor reviews. However now they pay google to move their manufactured reviews up the list to promote their unethical unfair practices online. The company I work for has great reviews, and we pay Google to feature them, but this is just disgusting. For some reason I can't find a way to post my review in the same threads as EMB's 4* review pages. Hmm... If your HOA already contracts with EMB, they have already employed their strategy of creating havoc which alienates board members from the rest of the community. Using this tactic all the fees they assess go right into their pockets. I have yet to see a community hire this firm since Associa acquired them, but I've seen several HOA's fire EMB as a result of the acquisition. One of which was a large community that used them for over a decade and fired them 3 months after the acquisition. I can't personally attest to this, I have to assume the information I received from the HOA president that oversaw their termination is accurate. If your HOA is considering hiring EMB as their management firm, tell your board your will happily absorb a 10% increase in dues if they choose a different management firm. I assure you, you will benefit in the long run. This firm is as crooked as they come... read more

Pay attention to the number of 1 star reviews (and the people, like me, who wish they could give zero stars). You might be able to save yourself time, money and a nightmare experience. read more

I am the president of a homeowners association on Queen Anne and we had used EMB Management for over ten years. When they were bought out by Associa was when our problems began. They started out by letting our property manager go, who we were happy with. Then they started doing all the accounting in Dallas TX. There were so many mistakes it was incredible, starting with them charging me (and other homeowners) a monthly charge for an assessment we had already paid up front. They ended up having to reimburse me almost $800 that was taken from my checking account without authorization. I received the check in the mail with no letter or any kind of explanation or apology. They also lost homeowners checks that were never found, the list goes on and on...but the worst part was when the board voted to terminate their contract we were informed that we could only terminate them in the month of May or otherwise pay them a 50% fee from the termination date until the next May! It's something called an "evergreen" contract - hard to believe they are even legal. We waited until Jan. 1st to terminate and are biting the bullet and paying the 50% until May - that's how strongly we felt about terminating their service. Also, when we sent them the termination letter we did not receive a call or anything personal from the company - just a letter from their attorney!! Unbelievable to be treated so badly after being a client for over 10 years. When we started with EMB it was a decent local company, after being taken over by Associa I would absolutely not recommend them to any HOA looking for a property management company. read more

I am trying to buy a condo in one of the condo complexes that EMB Management is managing. It's taking them over two weeks now to return the Resale cert for the condo I am buying. It typically takes 3-10 days. I seriously doubt whether I want to buy a unit in the condo complex they manage. I might as well start shopping for a different condo because I still don't know when I will receive the resale cert. I don't really have 2 months to wait for the resale cert. I also don't want to have a hard time selling the unit in the future because EMB Management can't produce a resale cert. I also don't want to live in a badly managed condo complex with unresponsive property management team. They don't seem to be very good at what they do. Also it's laughable that they posted a response to Lew H.'s review 7 months after he actually posted his review. I guess that's just their turnaround time. read more

The most frustrating incompetent management company out there. Don't bother emailing them, you'll never get a response. Like many people here we had issues with late fees that were eventually resolved but it took quite a while. After sending emails and getting no response we had to leave a couple voicemails. It was probably two months or so but it eventually got resolved. Calling always goes to voicemail and either their mailbox is full or they have a greeting saying they're out of the office from two months ago that they never wound up updating. Once you leave a message theres a 50/50 chance you'll get a call back. When they do respond it's like talking to a wall. We had issues with a contractor doing work on our property and they were less than helpful getting anything resolved. Never followed up with us despite trying to email and call for updates. It also took us forever to get the resale cert. like someone else mentioned in a review. I don't know if maybe the property managers have too many properties to keep up with or they genuinely don't care but I would not recommend dealing with this company if you don't have to. read more

Worst HOA ever. They overcharged me twice in my bank account with auto payment and keep denying it. I send them my bank statement which clearly state "EMB" but still denying it. No apology and keep saying my bank screwed it up. I stop all my auto payment and instead pay them by bank payment every month and now they claim that I have late payment. read more

They will never respond your email. I need to call again and again to check whether the contractor is scheduled. My house has some issues so I sent 3 emails to them and asked them to schedule contract to take a look at the issue. They didn't reply any email. Then I called them, got response was they were working on it. After 3 weeks, I called them again to ask about the progress, they told me they didn't get any updates yet. The other thing is during the whole process I didn't have any chance to talk with the specific property manager that handles my case, the whole process is someone picks up the phone and asks me to wait, then she checks with the property manager. read more

Our community had the misfortune of working with EMB for several years. They started out okay, but once Associa took over, it was all downhill. There were major issues towards the end and we had no less than three different managers in less than a year. They overload their managers and don't provide the support they need, then they get burnt out and fail to provide the support the community needs. The final straw for us to cancel our contract was when they misplaced $175,000 of the reserve fund. At the beginning of 2015, EMB closed a reserve account of ours and received a check. The strange thing is, the board never authorized them to close the account or to move it somewhere else. They also continued to put the $175K on our monthly financials so it appeared nothing was wrong. We only found out there was an issue when our yearly audit began asking where the money was. For two months we repeatedly asked EMB managers, accountants, and supervisors where our missing money was and they could not provide any answers. In less than one day with our new company, they found that the check issued to EMB was never cashed. The bank reissued a new check to our new company and it all worked out. But for six months, EMB had misplaced $175K and couldn't tell us where it went. If you are an association looking for a management company, I would avoid EMB. Look for a locally based company that handles billing locally as well, not Dallas or San Francisco as is the case with EMB. It's now been 6 months since we dropped EMB and our neighborhood has improved dramatically. We will not be going back. read more

If Yelp gave an award for the business that receives the largest number of terrible reviews EMB Management would have to be a leading candidate to take down the top prize! I didn't see a single review that has anything good to say about the company, which doesn't surprise me in the least. As an industry, the HOA "management" industry doesn't receive very high marks, but this is really beyond the pale. Having been a vendor that provides services to HOAs for quite some time, I have worked with a number of communities in both Washington and Oregon that had the misfortune of being managed by one of the companies that are owned by EMB's parent company and without exception the experiences of these communities have been uniformly bad. The business model of the management industry in general is to get the HOA under contract and then proceed to extract as many of the HOA's dollars from their bank account and relocate the dollars to the management company's bank account as you possibly can, all while doing as little actual work as possible. In the case of EMB's parent company they own all sorts of ancillary service providers that always seem to end up being the provider that is chosen when one of the HOAs they manage contracts with a vendor. If your HOA is managed by EMB it is a safe bet that the insurance you are buying is sold by a company out of Dallas, TX that just so happens to maintain an office right down the hall from the corporate headquarters of Associa, the company that owns EMB. If you research the trail of ownership of this insurance agency you will find that the registered agent for the insurance agency is a Dallas attorney and an employee of Associa, whose office address is the same as the address for Associa's corporate headquarters. It is also a safe bet that your Association's reserve study was prepared by the management company, if that management company is owned by Associa, and if it isn't it soon will be! The list goes on and on. Depending on the market where your HOA is located, if you are managed by an Associa-owned company, you could have a maintenance contractor that maintains the facilities in your community that is owned by Associa; a security service that patrols your community that is owned by Associa; a porter/janitorial service that is owned by Associa; and possibly a pool or landscape maintenance service that is owned by Associa. Meanwhile, you are probably getting lousy management service and a lousy reserve study all while a healthy chunk of your HOA's money is being siphoned off into Associa's bank account! read more

Unable to contact the company. They do not answer the phone or return email requests. They delay processing payments resulting in late fees, processing fees, and interest charges. I have been waiting on hold this time for over an hour, and found time to write this review while still on hold. I now am paying two months in advance to possibly avoid their charges. As an HOA member for almost 8 years, I have never had this problem communicating with the managing company, or had late fees. I finally had a call back a day later, and she explained they do not have anything to do with the HOA payments, yet they are sent c/o EMB management. To reverse the errant fees, EMB said to have the HOA board vote on it. My recommendation to our board is to vote EMB out. After contacting our board, they agreed that it was refundable, and directed EMB to so. I will revise the rating from one star to three for finally responding and having the matter corrected. read more

This company is the worst! We have been trying to get a refund they owe us for 4 months. They will gladly take money, but wont give it back. Still no resolution. Our agent has called them at least 10-15 times wasting her time. Claim they sent a check and nothing ever shows up. Absolute worst customer service. read more

The worst company you can ever imagine. Like many individuals writing these reviews have stated that emailing them will get you nowhere. They will give you a half-assed response of: "We're looking into it..." That is all. But don't expect them to be actually looking into anything. They spent 6 months "looking into" nothing and they're still not doing anything. If you think you have been frustrated with a company, well, you're in for a surprise. Good luck... read more

I wish there was a way to leave negative stars. This company has "managed" our HOA for more than ten years. They've burned through our money and our community looks like a Calcutta Slum. Nearly a quarter-of-a million dollars has been pumped from our bank account into the coffers of EMB. We have nothing to show for it but obtuse reports and a near-bankrupt organization. We canned them and hope that no one else makes the mistake of bringing this clown-car to their neighborhood. read more

this is a terrible property management company. I recently received a notification that I had three late fees in 2014. The late fee date on my bills is the 16th of each month and they charged me on the 10th of each month. I requested a full refund on all the fees and they did 2 of them and then I had to keep emailing to get the third on taken care of. I finally get my updated statement and wham! Another late fee charged on 10/10/14!! Grrr!! Obviously they never corrected the root problem. This is so frustrating. I would never do business with this company if I had the choice. read more

To call EMB incompetent would be giving them a better rating then they deserve. Over the 3 years I dealt with them on the Bridgehaven Association Board our property manager lied to us on a regular basis, they did a financial software conversion where they were unable to produce financial statements for months, they misunderstood bids, were slow to pay our vendors and we had a bank account turned over to the state as unclaimed property because they did not return the paperwork to the bank. When we complained they patted us on the head and said everything was fixed but the issues continued. I would recommend any property considering doing business with EMB run away as fast as they can. We hired a new manager and we are all so happy with the change. read more

This company never picks up their phone and never responds to emails and voice mails. I was sent a bill for a late fee without any explanation. I tried to contact them 5 times without any success in getting a hold of anyone or receiving a call back. I did pay the late fee in good will but now I am regretting this decision as I have yet understand or receive an explanation. This company has very poor customer service and very questionable accounting practices. I suggest that you avoid purchasing a home managed by this company. read more