This is the worst "company" ever. As stated by many reviewers here, they will ignore you. The whole staff is extremely rude.

You should avoid EMB Management like it was a Biblical plague. This is a company that took on 3rd party property management of our condos at Town Squire, in Edmonds, WA, in fall 2012. From SEP 12 to JUN 13, they bungled my account, created fictitious violations/charges (from the ether), then perpetuated them onto a Resale Certificate that I purchased to sell my condo. With the profound inaccuracies, my prospective buyer walked. When I took the company to court, their CEO perjured himself, lying to the court and judge that the Certificate was accurate (though the Account Ledger I produced showed EMB reversed the charges after the fact). With them, the property amassed over $62K in delinquencies. And the HOA hired them... EMB was over its head with this 42-unit complex; imagine the implications to a larger community. "Clown-like" is the descriptor I would use for them. If you see them coming, run the other direction! Chris read more

If you are a condo owner or board considering hiring this company as your management company, DON'T hire them! I am a realtor and find this management company extremely difficult to deal with. They are bad about follow up communication, they never allow you to get past the person that answers the phone so you can talk with anyone, they are very slow to deliver resale certificates and they are unprofessional. read more

Run away as fast as you can. No communication, no service, even less integrity. I would say our condominium association has been miss managed by EMB but that is giving then too much credit. Since their merger with associa they have disappointed our owners and board members to the next level of you've got to be kidding me. You can't drop the ball if you never even picked it up. I really have no idea how they sleep at night. I had to pick a star rating and no star is what they deserve! read more

We have lived in a community in Harbour Pointe, Washington for nearly 6 years. When we moved in to our Condominium community our home owners association (HOA) used another property management firm to oversee the property. Our ex-president and now an ex-resident proposed that we (our community) were being charged way too much by our property management company. The HOA deliberated for some time and decided to change to EMB Management of Bellevue, WA. It seemed okay in the beginning, but when an issue came up that needed attention, the representative, LJ Richards turned a deaf ear. We have had EMB overseeing our community for 4 years now. It has now become a precedent that if an issue should arise, we need to contact LJ Richards via email or phone and ask her to correct it. I will give some examples of LJ's shortcomings in the paragraphs below, and then you may decide for yourself. Our HOA purchased a great deal of new mulch to help beautify our landscaping somewhat. Many of the residents here volunteered to distribute the new soil media throughout the property. I must say that it looked marvelous! I was sitting on my porch a week later and saw some young men (age 9 to 15 years) playing army with plastic nerf guns. Unfortunately, the youths were running through our newly replaced landscaping material. They trampled many of the plants and pulled branches off of the ornamental trees to use as camouflage. I also saw one of the boys deliberately jump up and down on one of the sprinkler heads. I went out and asked the boys to play elsewhere and they left, but my wife said they were back doing the same thing the next day while I was at work. I was in my home when I saw LJ Richards drive up one morning. I met her at her vehicle and shared my concern with her. In our brief meeting I explained what had occurred and showed her the damage the kids had done. I asked for her opinion in the matter and she quickly agreed with me and told me that what the kids were doing was destruction of property. I asked her if she could send an email or a letter to the parents since they would be the responsible parties for the damage. She declined and told me that she would put out a general email to all members of the community, and ask parents to talk with their children. I was at home last week when I heard some commotion in the common area. I looked out my window only to see the same children playing army in the landscaping once again. I went through me emails and noticed no general email from LJ Richards or EMB Management regarding the "Destruction of Property" that LJ Richards acknowledged. This is a no-brainer in my book! I am not certain how much has been spent on replacement of broken sprinkler heads in our community. But one thing I do know for sure; it can be prevented by keeping the children out of there in the first place. I am not sure what is up with LJ Richards, but she is anything but professional. Lastly, we once had a problem with a next door neighbor and her barking dog. The dog would bark continually nonstop when the resident was not at home. We had the police out here 8 times and each time is well documented in my briefcase. I emailed her and I phoned her, but nothing was done. We put up with the barking for months and months to no end. I recall the most unprofessional conversation I ever had with LJ Richards. I remember the police had just left and I had filled out a statement for them. I called LJ that evening to ask what was being done to squelch this little minion. She informed me that she had been talking to the resident and her landlord regarding the barking dog. What was said after that nearly floored me; she told me that the renter and the homeowner thought I was overreacting! Overreacting! We have 8 documented incidents from the police and other residents that say otherwise. Very unprofessional indeed! These are but a few examples of EMB Management and the funky tidily wink mentality of the persons that represent them. I really wish our HOA had not been so stupid and just held onto our previous property management firm; we would be far better off. With our previous firm if we had an issue; it was usually resolved the same day, now it may be several months. One thing I do find consistent about EMB, they always collect their money on time; it comes out direct deposit every 5th of the month. UGH!!! Now we are stuck with them! If it's EMB Management? Stay away!!! read more

Not professional - that's the bottom line. Best not to trust the maintenance and care of a major and important investment to this organization. They have been more of a liability to me as a homeowner, then the advocate and project managers they are hired to be. read more

If i could give this Company minus stars, i would. Thank goodness our Complex is finally rid of this disgraceful company. Yes, they are crooks and completely incompetent..especially with YOUR money and accounting practices. All i can say is please go to the BBB and check out the over 500 complaints this company has received before signing them on! They are horrible and getting any kind of response from anybody in this company is impossible...unless they are trying to sign you up. Go to the BBB! read more

This is a big corporation and have managers overworked and upper managements too busy. Also, base monthly fee seem competitive but ultimately services they charge is very high. Will not recommend. No customer service. read more

By the looks of reviews on this site I'm not the only one with complaints about EMB/Associa. I used to live in a condo managed by EMB and after moving out have been trying to get a refund of HOA they withdrew from my account for over 8 months now. Called again today and was told since they no longer managed the condo they couldn't do anything regarding my refund. They had 5 weeks since my last phone call to issue the refund before they were terminated as the manger of the condo but chose to do nothing let alone inform me of the change. read more

This company is so crooked, so incompetent and so appallingly bad that they owe me 7-70 stars just to brake even. They were thrown out of our master community after their employees were found to have embezzled HOA funds but were retained by our smaller affiliated community much to the detriment of our home values. Why, because our association president worked for them, I guess we had no conflict of interest clause in our association By Laws, oh well, la de da. Oh yes, no follow up, no returned calls, no newsletter, but annual rate increases were about all they were good for. I would caution any prospective home owner from buying into one of their managed properties, since you will be paying hundreds of dollars monthly for no return on your dollar. I'm sure this will generate one of their canned responses, but here's my answer to that, "Where were you when we needed you, drinking mai tais in the Bahamas on our dollar, because you sure weren't answering our phone calls?" Fast forward, I did get a computer generated canned response to this review, smelled like red herrings from Amsterdam, when I opened the can. read more

Is is possible to have zero stars? They are literally the worst. They don't care about tenants let alone even know where they live even after multiple conversations. I had serious trouble with my car getting keyed (twice) in Bellevue because people kept parking in my space. They told me to just park on the street...guess what, we don't even have street parking. They have one measley sign covered by bushes saying it's tenant parking only which according to them is "ample signage." What a joke this company is. I'm moving out of my condo and I haven't even been there a year because they are so terrible. Not even one guest spot...so lame. read more

Horrible company to deal with. They take your money and then do absolutely nothing with it. Bogus letters which have nothing to do with the bylaws are sent to homes, no one in the neighbor is interested in dealing with the association, hardly anyone turns out to listen to them. No wonder. This is the worst homeowners property I have ever lived in. To give them one star is too many. We need to have negative numbers to rate them. read more

I recently reviewed EMB management, and gave a lot of credit to Associa for either acquiring or recruiting Blue Mountain as one of their property managers. I have been interacting with Regina J. at Blue Mountain about a roofing project for my home. I wrote a long review recently about my experience, and it continues, with a very positive interaction with Regina getting that work approved. She has been very responsive, very helpful, with her very prompt replies to all of my emails. My assessment of EMB Management is all about Regina (especially and foremost), Blue Mountain, and by extension, Associa in bringing them on board, as I said in my previous review. Please see my previous review concerning Regina, and, Blue Mountain. If you are looking for a property manager, I think that you would be hard pressed to find a more helpful and responsive one than Regina J. with Blue Mountain. As long as this team is part of EMB Management, I would recommend them by extension. If you read my previous review of this company, my 5 star evaluation was for Regina, with a negative review of EMB Management. read more

Run very far away from this unscrupulous, litigious-hungry and incompetent property management company! I lived for 18 years in one of their managed properties in Washington state and it was by far the worse experience of my life as a homeowner. The problems started from the day I bought my condo when they tried to get me to pay the back dues accrued from the previous owner. Then tried to get me to file an insurance claim on my own insurance policy for the water damage caused by a plumbing defect not of my doing. Over the years there was a pattern of slow or non-responsiveness to simple maintenance requests like power washing of decks and sidewalks, carpet cleaning of common areas, snow removal, etc. Decks were left to rot because nobody would power wash them on a regular basis. When most of them were inspected and needed to be replaced, EMB sent out shaming letters to the homeowners reminding them of their responsibility to keep their decks moss free. Our bylaws clearly stated that the EMB was responsible for the exterior maintenance of the buildings, including the decks. The exterior paint of the buildings were faded and discolored. Only half the complex of 40 units were repainted once in the 18 year I lived there. Comments by other Yelp posters about the overcharging was absolutely true. I too was the victim of their sloppy accounting and overcharges for late fees. When I challenged the validity of the assessment of 3 years worth of late fees ($1,000), I was sent to court, costing me $15,000 in attorney fees and finally ending with the sale of my condo in 2013. If I had the deep pockets that this business has to hire the most vicious HOA attorneys to let loose on me, I would have fought my way to the Attorney General's office. But I'm just a little person who tried and lost against another soul-less company more concerned with their profit margin than doing the right thing by their customers. The mental anguish they put me through and the fact I was forced to sell my property to pay these vultures off, is irreparable. read more

Terrible Terrible Terrible TERRIBLE Company. A joke really. We unfortunately have them managing our condo. We had flooding strike our condo and they did everything it seemed in their power to make the situation the worst it could possibly be. The entire thing was drawn out. We can back to shambles. They made false promises. When we asked for help from the manager she said..." I have not been involved, I let the contractors handle things.." Im so sorry we pay our HOA dues and you are suppose to be involved. POS company. There is a completely RUDE manager we have. In the time of turmoil and loss for our community.. they made it ten times worse.. They refused to have our backs on anything and only wanted to do what was most convenient for them. I hope this business fails HARD. People deserve to be represented not pushed under a carpet. Not to mention I had to email her several times to get any response... One time she told me " I am busy" read more