If I could give zero stars, I would. The Management Trust is the textbook definition of "you get what you pay for." They are the cheapest and least professional HOA management company I have ever dealt with. Maintenance requests went unanswered for months, staff were dismissive and even hostile, and there was zero empathy when residents faced serious issues like leaks or floods. They couldn't even handle the most basic functions, like uploading HOA meeting minutes, let alone addressing real homeowner concerns. After five years of dealing with them, I can confidently say: Avoid at all costs. read more

WORSE CUSTOMER SERVICE AND THEY ARE LIARS they never take care of matters and they charge some of the hgihest rates in the entire state, get a quote and you'll see. Never return phone calls never actually do what they say they are going to do read more

This management company does not live up to its expectations and doesn't work on building the community. It discriminates against homeowners, doesn't provide equal protection, enforces covenants arbitrarily, and is incompetent. The board and volunteers are filled with friends who live in neighborhoods; as such, they do selective enforcement, especially regarding parking and other alleged violations read more

This is the WORST property management company. Impossible to make contact for explanation as to why I received an invoice when I am on auto-deduct. They have perfected the art of hiding from homeowners. They change property managers so often, I cannot keep up with updates of telephone extension number and email address. Also don't respond to email. Just want you to text Trusty, which is the dumping ground with no response. I am so glad a condo in Kirkland left this horrible company and returned to Conrad Properties. Inc. Unfortunately, I am also a homeowner in another condo managed by Management Trust. It is a torture! I agree with Emma W. that this company is unprofessional; does not perform it duties, charges much more than other companies. read more

Stay clear of this company if you're looking for a Management Company for your HOA. They have problems responding to any questions, concerns, or queries in a timely manner. They deliberately send inspectors out to look for minor HOA violations, while neglecting to remedy real problems that have been brought to their attention. There have been numerous times they have sent out violation notices to individual residents with immediate fines, without giving 1st notice, 2nd notice, and then final notices. They refuse to be transparent with financial information, sighting privacy issues, when they could easily redact any thing of concern. The list goes on. read more

Agree w the low ratings of others. Terrible company. Surprised they are still in business. 1) they dont serve their clients, simply suck them of money. 2) very unprofessional and rude, if you question them 3) they love owners who are sleepy, pay no attention to hoa business 4) they charge much more than other companies. 5) no one to talk or complain to. Supervisors are worse. read more

Charging late fees while enrolled in atuo pay for years. They didn't send any latter or email or notice.

The Management Trust / TMT is the worst, the most horrible, the most unprofessional company full of incompetent people.  I wish to give them negative stars for the following: 1. TMT overcharges homeowners: double, triple charge. 2. TMT does not want to correct their own mistakes. 3. TMT does not reply to anyone, does not return a voicemail. 4. TMT charges a lot for their "services". 5. TMT brings their "pocket" vendors. I would highly recommend to run away from TMT. read more

Just Don't. Arrogant, rude, dismissive, nickel and dimey, useless and scammy overall. While doing not much else, they managed to threatened our retired neighbor in their 90's with foreclosure after the homeowner accidentally short-paid their newly raised dues by something less than $100.00, the increase driven by a "reserve study" performed by this companies' vendor so incompetent that they literally took photos of, and added into our budget/assessment, photos and detailed cost for repair/replacement of items for the building next door. Never can get notice out to HOA about meetings or anything else until day of and they send 100+ cut and paste docs stacked with the same garbage adverts for their "vetted" for $140/ea vendors from last month if anything at all. Save yourself a ton of money, shoddy work and frustration. Our community only arrived at this company because of board members who were so awful that we were literally fired by our last management company. Beware. read more

If I could g zero stars I would. They have been managing the building that I live in for the last five years I'm an owner here and have zero help or respect from the management trust. If you call the office they don't answer the phone I called yesterday and it took me six phone calls to speak to someone. I tried to make a payment and they now take a cut to use a debit card. They charge 3%. If your bill is $1400 you pay $50 just to pay your bill. This is a criminal act it is called Usery. This is a criminal company they have two stars for a reason. read more

**Avoid this company at all costs!** Our experience was dreadful. Despite promises, our association file was mishandled, and to our shock, it was moved under a person living in our HOA. This led to two chaotic years with no communication and constant problems caused by the manager. Save yourself the trouble and **do not hire them read more

The Management Trust-Specifically the Canterbury Park HOA is a nightmare. This HOA has the most idiotic people who have zero leadership skills. Tell people what they can do not what they can't do. Lots of favoritism shown to some neighbors vs others. This subdivision has gone to hell. Don't recommend living there... I don't live there anymore so I am a lot happier now...lol read more

Garbage had a baby with Incompetence and then they sent it during its formative years to the How Not to Communicate or Respond prep school. Pros: They are REALLY good at taking your money Cons: They do not like doing ANYTHING read more

Horrible HOA management company. Does nothing good, issues complaints to homeowners about nonsensical issues. Avoid at all cost. Make sure homeowners take over as soon as possible. read more

This has got to be the WORST management company ever! Comparing my experience dealing with a different local management company with Management Trust, is like complete night and day. First off, my HOA has had 3 different Management Trust managers in a span of just 2 years. That's a red flag right there. Secondly, there is a serious lack of communication at the company (or at least those dealing with my association). For example: I emailed our (newest) HOA manager a MONTH AGO regarding a parking issue where I live. As of today, NO response. Not even a "I'll look into it" reply. I had to email back the previous HOA manager about who I need to contact to get some kind of reply. Thirdly, even after attending HOA meetings after HOA meetings, no resolution has come out of my complaint (brought thus up in person and via email over a year ago). All The HOA board and Management Trust advised me to do was "email to document the incident". No resolution came about after emailing, so I gave up (until last month). I know from my personal experience with another local management company, emails/complaints/violations from residents are resolved immediately... just wished Management Trust was the same. read more

Hey 'Management' 'Trust', I see you asked Yelp to remove my post because it was negative towards your business practices. Nice try, I'll post again and add more context to my original post so it's very clear to others to avoid wasting their time working with you. Removed Content: Steer clear. The reviews are accurate and their canned responses are indicative of the type of service you will get with this company. Someone who copy/pastes and doesn't listen to the problem and try to solve it for you. Added Content: To be very clear, I dealt with "TMT" for several years and have plenty of accounts where I needed something quickly and I wouldn't hear back for days. I could never count on the company to help in a timely manner and in some cases this cost me money and time due to their lack of response. Here's an example of my first-hand experience with TMT: On November 13th we received an email stating that there would be workers onsite to wash windows and to have our blinds closed for privacy (since they would be on ladders peering into the windows) and guess when they would be onsite? November 13th. Consistently we would receive notifications for day-of work with no heads up despite the fact that they certainly were planning these jobs ahead of time (certainly right?). Happy to answer any questions or provide more examples of this company's poor management style and efficacy, just reply to my post. read more

Incompetent would be a compliment. As bad as the other real reviews suggest. They don't reply to virtually anything. They don't take responsibility for what they are getting paid to do. They lie when it suits them to cover their lack of communication and results. They could hire some sloths and it would be an improvement. To boot, they treat us (the homeowners) like they are doing us a favor by taking our money and doing nothing to earn it. It's surprising more HOA's don't get it together and move on to a better company. These people should be ashamed with the level of service they provide. Reviews this low would be embarrassing for most companies but these guys just keep continuing to rob homeowners with their unearned dues. Looking forward to the canned response... read more

My maintenance bill from them has a line item for "Landscaping Services." Yet, my grass is all dead, my hedges are never trimmed, there are weeds everywhere, and my irrigation system is not being turned on (it's a community controlled one). Bad enough if it were just my house, but it's most houses in the neighborhood. We've all tried contacting them but, they are always away from office and they never respond to emails or voicemails. The one time I got a response, they said they were sending someone to investigate and they would follow up. That never happened. Seriously, one of the worst boiler room companies I've ever seen. read more

Management Trust sent me the ususal monthly notice that it was debiting my checking acccount. When I contacted TMT, them, the nasty and unhelpful representative told me it was none of her concern and I had to take it up with my credit union. The credit union verified that no such request had been received in November. I expect a late fee will be assessed in a few days. I wrote to my HOA Board, but they have not responded. This is yet another example of the dysfunction and incompetence of this terrible management company. read more

My community budget for 2017... approved assumption. What Reputable company would print out on their letterhead? Than you send out an email to your community rep at Trust Management (Renee & Denise)!!!!...They send you back a reply that is disturbing ( like it's no big deal) what company do you know that cannot produce a true accounting of what's been paid out and what's in the reserves???? I would think twice about hiring this property management company. It goes back to my original statement... about their business practices. They don't follow your community Bylaws, CC&R's and the Washington State RCW's. Not to mention their loose practices when it comes to communication. They don't even fact check on what's been said to them! Before acting. Why???...would I need to call your companies customer service....!!! When Denise and Renee are employed by The Trust management? ----- I received a past invoice from the Management Trust without receiving an original invoice, not to mention the past due invoice wasn't even broken down to clearly state what was past due and what was the current/late Charges and administrative fees. Apparently this property management company doesn't know anything about basic business standards. Renee! You should not become so myopic in only seeing your perspective that you are tone deaf to know what's best for all homeowners within the Meridian Green community, and not to be egotistic were you only on your owner agenda. I rate this property management company-zero... Poor business standards, customer services and practices. Denise in the Tacoma location has a Director/Management position, Has me speechless.. This company is by far the worst property management company in Washington state. It appears they do not have experience nor knowledge regarding WA RCW's or your Community CC&R's. They send you out letters regarding your community and the information isn't correct. I don't trust their ability nor word to efficiently do what's best for the community in which they are serving. Hopefully someday they would get up to five stars! We all have the ability to do better, hopefully! they can live up to five stars in the future... not holding my breath. read more

The Management Trust - Property Management Near Me - Bothell, Washington

If there was zero stars option, I would've picked that.. I haven't experienced worse customer service in my entire life. The Management Trust never answer the call. I am not able to reach out to them for payment issue for the last 3.5 weeks. Only once a person answered the phone, she sent me to voicemail! Currently I wait on the line for less than a minute, and they hang up on me or send me to a voicemail which is always full and I can't leave a message. In the very rare cases where I was able to leave voicemail, I do leave full details and how to contact me and that it is urgent. No one has decency to call me back or send an email. I sent multiple emails so far with no success and no one got back to me. I am not sure how a business like that can operate without ability to contact them. Before you buy a home, check which company they use for HOA... If it was the Management Trust, run far far away, run run run and keep running away. These people don't know how to treat their clients. I've been charged duplicates for the past two months by these idiots and I can't reach out to tell them or even ask about why this is happening. My only option is to reach out to the Bank and claim fraudulent activity and let these losers deal with it that way...I'll let the Bank go after them...maybe then they'll pick up the phone when facing fraud charges ...maybe...but my hopes are not that high... read more

Except for taking your quarterly payment for an "HOA" to pay their staff and have the common area mowed, I truly have no idea what this company does. Their enforcement of HOA CCRs is nonexistent at best. This company is a property management company. They were supposed to turn over control when ownership reaches 75% and they have made no attempt to do so. This company serves no purpose except to take your hard earned money! read more

Angry. The manager and her assistant are angry. They respond to the most mundane questions with anger and disdain. Not sure why they are in customer service. It feels like they've created a US vs. them scenario when all the owners are doing is looking out for their property. When the property is in disrepair we are going to open a conversation about that. It seems no matter what is brought up they react angrily to the owners. If you don't accept their answer and ask a follow up question they are rude. Very unfortunate. No need for email conversations to be so contentious. read more

This company sent the homeowners in Meridian Green community an assumption budget for 2017. But what fool would agree to an assumption for the money being paid out. Clearly there is a major problem when you receive a letter with their letter head on it that the company does guarantee that is is complete or factual. The Management Trust employee does not read because she tried to force us to violate our Cc&r. The capital improvements money was not justified with invoices nor factual records of the money spent. No proof of a quorum to elect new board members or a vote to approve the over stated budget. Moreover, the field in the front of the community has dandelions that are spreading down in the front yards of the property adjacent to the field. You would think that the property manager would kill the weeds before it spreads. This company is running our community into the ground. read more

The Community Association Manager will not return phone calls and hides behind her assistant. There is a serious issue I am facing and I can never physically speak to the Community Association Manager who is paid to take my calls. The neighborhood is in complete utter despair and nothing is ever done. I watch the people who come by and mow the public grass area and chop up anything in the path and move on. They put the grass clippings in the protected forest and trash is never cleaned up by this company they contract. I have complained and my complaints are never returned in any correspondence. Fences haven't been stained for 10 years and there is no enforcement. The mail boxes have profanity written on the backside from the mold that has been there for 6 years. I would not suggest CDC/The Management Trust for any management of an HOA, I have watched for 10 years as they take the money and no improvements are made. They are completely disorganized, no communication and lack the ability to deescalate any situation. read more

Would absolutely give zero stars if possible. No one ever answers the phone or calls back when you leave a voicemail.

#Alexandra Baker I noticed there was a mail from the Management Trust and I would have it opened in a few days since I am currently out of town. I worried about it urgency and I called Alexandra Baker who did not only solved my concerns about the HOA letter, but also solved my HOA dues in a very timely manner. Alexandra Baker rocks ! read more

I read through the reviews and I have to say, in the first two years I would have totally agreed with what others had said. We hired TMT because our property manager was going to be someone we worked with before. But he quit about 3 months later to get into a different industry. Then we got the two most incompetent persons I have ever met. One couldn't remember from one meeting to the next what he was supposed to do. The next one quite frankly lied flat out about his progress on projects. It was bad. We finally went up the chain of command to get another property manager. We struck gold! Colleen has been good in staying on top of things and communicating with us. However, I have to say that some of the comments appear to be directed to the wrong people. While I do agree TMT's customer service leaves something to be desired, particularly their accounting people, it is not TMT's job to hire vendors, or schedule maintenance, or even keep on top of accounting matters. Its the respective Board's responsibility. It is clear that some of these people do not have a clear understanding of what is their Board's responsibility and what is the management company's. Fines are not imposed without Board direction. Rule enforcement is also the Board's responsibility. Hiring of contractors is not done by TMT either. They can recommend and/or get bids, but final say and hiring is done by the HOA board. If the HOA is non-responsive or not engaged, then things can languish without being resolved, particularly if no quorum of the Board happens at each meeting. I would suggest attending the next Board meeting and finding out and asking questions as to why things aren't getting done. Just sayin. read more

This Company Discriminates. We had an AC Unit in our front window. Please recall this was one of the hottest Summers Seattle has faced. We received a notice that it was a violation in July. We then contacted the management company and received paperwork to fill out in which was done with in 24 hours of receiving and emailed back. We then in OCT received another notice about this AC Unit with a $50 fine. Although in the picture that they provided shows the attached home with an AC in the Window in front of the home which is the same as ours. We spoke with the homeowners they state that they have never received a notice about the AC Unit in the 2 years it has been there. This company is very unprofessional and doesn't regulate anything in an "uniformed" way. There is no rule set that everyone has to follow. Only some people must follow them and others can do what ever they would like. This is Harassment and Discrimination. You cant apple a rule to one house hold. and not the entire community read more

My experience with this company has been awful, much like everyone else. Angie Orr is not only incompetent but has actually crossed into committing slander of title and trying to interfere with the sale of my home. She and another representative made a false and purposely misleading statement in regards to my home to a third party. This company doesn't read their own governing documents and discriminates against who they choose to. They will violate your due process and take ridiculous amounts of time to respond to you (see 47 days). They will try and impose violations and fines without ever actually telling you what you are in violation of. I hope the AG shuts them down and slaps massive fines against them. read more

I owned a condo that was "managed" by this company. 1 star was my only option but they truly deserve none. In the time I lived at this condo, the property manager changed so frequently they were unable to be identified. They were terribly unprofessional and rarely responded to email communications however when they did, it was days after the fact. They may be "employee owned" which must be great for them but they seriously lack customer service skills of any kind. When we were in the selling process, they never responded to requests from myself as the seller or from our agent. They continually worked slowly waiting until the last minute to complete minute tasks that were related to the success of our close. After the sale closed, we continued to get billed despite no longer being the owners. Most bills left no information about why we were being billed at all. Upon receiving the last bill and attempting to pay it, they stated they could only accept one form of payment since our account was no longer active as the owner. The supervisor I spoke with had the audacity to say "I am the authority" while discussing the matter. It was so arrogant and rude, I shouldn't be surprised because this is the treatment I've had the entire time I worked with them. To anyone who is stuck dealing with them, I'm truly sorry. read more

I am a homeowner in a community that TMT was running until this month. The budget was a mess, their customer service was non-existent, and due to their errors, all of us will have to pay far more in dues with a new management company to take care of repairs that TMT neglected to deal with for several years. If you are considering going with this management company, just don't; they only want to take your money and you will get nothing but headache in return. I rarely hope a company fails, but this is the exception. The Management Trust sucks!!!!! read more

Along with other reviewers, getting this company to respond to any contact or request for information is extremely difficult. If you are a member of an HOA, I believe they respond quickly. If you are just a member of a community they manage, you aren't worth their time. I have an issue in my community that I caused (accidental damage). I contacted the HOA president as soon as I noticed, and the president added our Management Trust manager to the contact. No reply. I responded five days later when I noticed a change to the damage spot requesting information, offering any help (like cleaning up area to make repair easier). No reply. I responded 10 days after that when I noticed more changes to the damage spot, again requesting information and offering help. The manager finally responded, saying the work was fixed and a bill would be sent to me. I responded back the next day to ask to communicate to the board member overseeing the repairs, because communication with Management Trust obviously doesn't work. Turns out the work was not completed. That evening, a man I didn't know showed up in my back yard at 9pm to inspect the damage and work. No warning. No notification. No reply from manager. And this is where my angry communications started. Manager continues to barely respond, and when she does she treats me like a total bitch for asking for information on a home I have owned for 9 years. I am no longer wasting my time asking for information or being treated like dirt. However, I am absolutely confident that when this company has a bill for me, they will become VERY communicative. Don't do business with Management Trust if you can avoid it. read more

I was on the selection committee when we chose MT. They were Excellent at sales and painting a picture of a harmonious working relationship. Then...... In a little over 1 year, we are on our fourth property manager, third assistant and the head of the office also left. 1) The meeting packets are always late. 2) the first annual meeting packet they sent last year had over a dozen errors (e.g. spelling errors, wrong association name used) 3) emails and phone calls unanswered. 3) two board members had to wait over 2 months to get reimbursed (over $3K total); 4) action items not completed; 5) never completed the actions they promised during the sales campaign (e.g. an annual meeting to set goals and review their performance). 5) meeting with senior management bring promises but no improvements; 6) I'm tired of typing. Avoid these people read more

Laqueata Lewis was so helpful, she help me fill out my application for painting my home.

Much like the other reviewers, I wish I could rate The Management Trust at zero stars. Their property managers in Seattle are very unprofessional and basically hostile to unit owners (we are not renters) even though we are the ones that pay their salary. It is unbelievable this company can stay in business considering their possibly illegal practices. We pay our dues for the community services to be working including the vital need for a washer and dryer to be working. It has been a year and they haven't fixed the broken units. They haven't been responsive, haven't followed through on anything and they haven't even kept up our building with the basics such as window and hallway cleaning. We are about to pursue legal action and will continue to beg the board to change management companies. read more

I have had the most terrible time as a home owner with this company as an HOA. They put rules on some and not the majority. It is apparently "who you know" that gets your issues resolved. In my case, they put the blame on me as a home owner rather than admit they had neglected securing the property in over 23 years. It was easier this way, avoiding blame and costs to themselves and the board. read more

Zero Stars Have had to work with this organization for a condominium I own with my son for over a year. The Management Trust is one of the worst service providers I have ever encountered. They do not return calls or emails, they do not send out service personnel, they do not seem to care about their reputation. Have been trying to get a nonfunctioning outside light changed since February (it is now the end of August). I just spent over 5 minutes on the phone with some person there when all I asked for was the direct phone number for the new property management person (the 3rd in 5 months) assigned to my condominium association. He just kept telling me she was unavailable and telling me that he was a vice president there. read more

If I could give them zero stars it would be being generous. They keep terrible records, can't keep their accounts straight, make arbtitary decisions about the communities without any communication to the homeowners, send out incorrect, cofusing and incomplete notices... when they other to send them at all. Almost every interaction with them is painful, time sucking and to be dreaded, because they will dig in their heels even when they know they are wrong just to make sure you know who's in control. read more

I would love to give them 5 Poop emojis. They call themselves "management trust" but what they do is find ways to fine owners. When asked what the violation is, they don't have any clear answer. They just love to sign the fines and earn extra bucks by robbing off of good citizens. The community board members are very rude and never try to help you. The more tickets they fine, the faster their promotion. If you live under them, then you will never have peace. read more