Amazing customer service, very responsive and helpful. Very large center with knowledgeable…read morerepresentatives

This place deserves this negative review! My experience with Toyota of Lancaster was incredibly…read morefrustrating and misleading. I sold my Toyota Tacoma to them after being told the process would be simple and that payment would be ready in about half an hour. Initially, everything went smoothly. They inspected the truck, finalized the offer, had me sign all paperwork, transferred ownership, and took possession of my vehicle. At the very end of the process, we were suddenly told the check would not be ready until the following evening and would need to be mailed unless we objected. This was never disclosed beforehand. We specifically explained that I needed the funds from the sale immediately in order to purchase another vehicle. After pushing back and explaining that we had been told payment would be ready shortly, they eventually came downstairs with a check. However, what they ALSO failed to disclose was that the check could not even be cashed for 24 hours because it would take that long to clear their own banking system. So to summarize: They took possession and ownership of my truck immediately, but I was left without access to the money for the vehicle I had just sold -- and none of this was communicated upfront. Had they been honest and transparent from the beginning about the timeline and banking delay, I could have planned accordingly. Instead, I wasted additional time driving an hour to the nearest Comerica Bank only to discover I still couldn't access my money. The lack of communication and transparency is beyond unacceptable.

Great customer service awesome experience. From the moment I walked in they were very tentative to…read moremy needs and help me pick out a great used car a 2010 Toyota Prius. I just want to say thank you for making my car purchase easy and convenient. Thank you for being local to the area and again thank you for the amazing customer service. I would recommend your dealership to anybody who is in the market for a Quality used car.

These people are crooks. Stopped by to look at some cars and got rushed into a sale. I was a little…read morevulnerable because I needed a car and fast but these people just took my money so fast without even getting any information from me other than my address. They told me because of my credit no one else would finance me and pressured into the sale. I was reluctant to sign the paperwork because they were charging me as if they car was brand new. After about a few days the car start shaking horribly and I felt ripped off the interior was all damaged and stuff missing inside the car but he assured me it ran well. Now within 3 days of my purchase I tried to cancel and return the vehicle but they would not return my money and only would trade me for another vehicle after a week of chasing them down. They would not show to their business after they sold me the car and one day I finally caught them there. They would only trade me a car as I mentioned and the second car was even worse the engine light, as well as other lights all came on the 3rd day but after I received that car. Again they would not show to their business or answer my calls. I got an estimate for the car that showed the transmission and motor were in bad condition and car needed about $3000 worth of repairs. I could not get ahold of them to return the car nor would they let me so I do not pay their excessive fees and they came and got the car. They then made up inflated charges to the tune of my whole down payment which is all the car is worth ($2000) and have the car and my money. By the way they change their business name often and move places of business as they are formerly known as Big Family Motors with horrible reviews. I offered to pay for the 2 months of car note I used it but the remainder should be returned to me. The car they sold me, that lovely piece of crap white 2013 Toyota Corolla in their ad photos. I wonder how many times they have sold it and took it back. They belong in jail.

I went in only to look at a used Corvette they had on their lot. I wanted to sit in it, drive it…read moreand think about it out fit my needs. The car is gorgeous and my salesman was tremendous! He didn't have me take a me to really take some time with it on the freeway and city, which was wise because I fell in love with it! They gave me a very fair price for the car, no hassles no back and forth, no bs! The finance manager was also great! I and out, no high pressure pitches, just a great car and a good deal! Very happy with how the do business there and would but from them again.

There was a lot of bad information about the vehicle. I bought a used EV, which the sales guy said…read morehe owned one of as his personal car. I was assured that after taking it home, I could plug it into the wall and it would reach full charge in 6 to 8 hours. Nope. It takes almost 4 days, which is apparently normal for level one charging. He also told me that in 6 months I could go to the credit union my loan is through and get refinanced for a lower payment. This was also incorrect- credit union said no sooner than one year. He also neglected to tell me that when the weather is hot, the AC is diverted to cool the batteries... which means if it's over 80° i don't have AC on the cabin and I specifically was looking for a car with good cooling to keep my dogs comfortable. The AC is freezing cold when the weather is cool though. Would I have purchased this car knowing all these things? Absolutely not. But I'm pretty much stuck with it now. Some of this could have been avoided with more research on my part, but i asked all the right questions and they lied to my face. But hey! They keep sending me coupons for a free oil change! O.o

Bought an Audi q5 3.0 here and I love it. Can say that about carmax though. Carmax is Supposed to…read morehave a 150 point inspection. Their inspectors must be doing it with their eyes closed! First thing I found was that the rear view camera was Not working. Carmax stepped up and fixed it. Second thing was the Cabin air filter. I checked it because my wife was sneezing like crazy Every time she got in the Audi. Filter was absolutely dirty with some kind of nut shells black dirt. Third thing I found was a Dirty engine air filter. I mean as soon as I took it off, DIRT just started falling off it!! And the final thing So Far, we're the spark plugs. They say , and are proud of the fact that they do a 150 point Inspection! Well? If you're going to do an inspection you need to Open your Eyes to see. You need to Actually INSPECT and Not pencilwhip the paperwork. Finally, YOU need to have the Discrepancies FIXED! Finally, I would recommend to anyone looking for a vehicle here to get a mechanic to go with you if you can. Better yet tell the salesman you need more than 20 minutes for the test drive to have a mechanic or a person that KNOWS cars to look at the vehicle because I an NOT at all impressed with carmax's 150 point inspectors!

Had a easy and great experience with Idris and Astrid ,they helped me every step of the way and…read morewould recommend everyone to request for them when trying to purchase a vehicle thank you once again Idris and Astrid

BEWARE - very unethical dealership…read more The General Manager, Nicholas Douglas, came off as the epitome of a sleazy, gaslighting used car salesman. Here's the backstory: Over the phone, the dealership's sales lead Antonio and I negotiated a price of $8,500 for a Mitsubishi Mirage. Antonio said he'd put the deal together and call me right back. A full day passed, and I never heard from him. (Red flag #1.) I called back in and spoke to Nicholas, who reneged on the $8,500 price (red flag #2), but said I could still buy the vehicle for $9,200. I agreed and drove 90 minutes to the dealership. When I got there, the car was missing several of its advertised features, including run flat tires, Bluetooth capability, and keyless entry. Were I to purchase all these features from a third party after the fact, they would cost up to $3,700. For the keyless entry, Nicholas said he could bring over a specialist to add in the feature for $300. When I asked if he'd take that $300 off the price of the car, he refused, saying I "already had a good deal." I reminded him that he had already raised the price by $700 from Antonio's quote, and that this was before I was aware the car was missing numerous features listed in their online listing. Nicholas said he wasn't responsible for the listing's content because I viewed it on CARFAX, and not on the official Valley Auto Center site, which had the "correct information." I subsequently pulled up the listing on his web site, which, not surprisingly, falsely stated the car is equipped with run flat tires, Bluetooth capability, and keyless entry. I have attached a screenshot of this. Nicholas then doubled down on the sleazy, saying, "I've been in the car business for eight years, and this is the first time a customer has ever had a problem with the fact a vehicle was missing some of the features we listed online." He was literally suggesting that every time he's had to tell a customer the car they came in to see didn't have all its advertised features, they took no issue with this. When I challenged Nicholas on making such a ludicrous claim, he doubled down and said, "It's true, I swear on my children's lives." (So gross.) When I asked him to confirm that some of the car's other advertised features were accurate, he sidestepped, and said, "Look, this is a good car and you're getting a good deal. If you don't want it, don't buy it." I didn't purchase the car, and will never be returning to this dealership.

Im Mike S, I bought a 98 Chevy Tahoe 4×4. I paid cash for the Tahoe. The manager there is a vary…read morerude individual, he is the meaning of a used car salesman. A great liar, customer service means nothing to him, it's all about the mighty dollar. They are vary good at putting a bandaid on the vehicles to get it to pass your inspection but watch out within a hundred miles, everything on your car will start having problems. He sells the cars as/is and has you sign a statement of that, you can't bring the car back if you have problems. Vary dishonest crook.

I was having problems getting a car loan, even CAMACHO told me to go pound sand…read more I saw a post on AV Craig's list from a guy called Roger Rabbitt, seeing we have the same first name I figured I'd give him a call and set an appointment to see him. ROGER RABBITT IS THE LEGIT CAR GUY!! He helped me find the car that best fit my needs....DID NOT DO ANY KIND OF CREDIT CHECK & MY WIFE LOVES THE CAR!! Give Roger Rabbitt a call at 661-459-3334

This car dealership is a scam. I was looking into buying my daughter her first car, and none of the…read morenumbers on any of the documents presented, matched. While John (owner?) was rifling through his desk and adult magazine fell onto the floor and mortified my poor daughter, as well as a dime sized bag of a crystal looking powder. There's something going on here and it isn't selling cars.

I found a 2026 equinox EV at AV Chevy for a great price online. I contacted their internet sales…read moredepartment and quickly got a call from George Sarkis. I let him know what I was looking for, what current offers I qualified for, and he got me the car I wanted at a great deal. George made the process easy. I was far away, driving over 100 miles with my family, so I applied for the credit check online to get the process started and sent him the rest of the info needed via phone. He charged up the car in the meantime and got the paperwork started. I'd recommend George to anyone looking to buy a Chevy. I almost for got to mention Jorge, he handled the finance paperwork, explained everything thoroughly, and even gave my kid a piece of paper to draw on, keeping him entertained during the process. Definitely the best car buying experience I've had, and I've bought over 15 cars since I was 16. That's this critic's review.

We had one of the most frustrating dealership experiences I've ever had, and we walked, and will be…read morereporting them to the CFPB and BBB. We came in specifically because Antelope Valley Chevrolet's own website advertised a clear price for the exact vehicle we wanted (2026 Chevrolet Traverse LT, same VIN/stock number as the listing we screenshot). The advertised price was around $38,231 with their posted discounts. In-store, the numbers they presented were nowhere close. Instead of honoring the advertised pricing or clearly explaining, in writing, which discounts we didn't qualify for, we were pushed into a payment-focused conversation while the real selling price stayed inflated. On top of that, the deal sheet included thousands in dealer-installed add-ons (Cilajet paint sealant, Ghost Shield door edge/door cups, and an ELO GPS/theft product). We stated clearly we did not want those items and asked for a buyer's order with the advertised selling price and standard TTL/doc only. We were met with delays, vague answers, and a lack of transparency. We repeatedly requested an itemized out-the-door breakdown and it felt like they were doing everything possible to avoid showing clean numbers. Financing was another major issue. Jess was prequalified through Capital One and we explicitly asked that our credit be run only through Capital One one time. Despite that, we later saw indications that additional credit checks were run. We have requested a copy of any signed credit authorization and a list of every lender our information was submitted to, because this is not what we agreed to. The worst part was the customer service from the manager, James Gonzolas. He was rude, repeatedly interrupted us, and wouldn't let us finish explaining what we were requesting (a transparent breakdown and adherence to their own advertised price). He told us he had "no obligation" to help because we didn't buy a car, called us rude, and escalated the interaction instead of solving the problem. That is not acceptable behavior for someone in a management role and it matched the overall tone of the experience. We left because we couldn't get a straightforward, honest deal that matched what brought us in the door. If you're considering this dealership, protect yourself: 1. Screenshot the exact online listing with VIN/stock number before you go 2. Demand the itemized buyer's order/out-the-door number in writing before discussing monthly payments 3. Put your credit instructions in writing (who can run it, how many times, and with which lender) Transparency and respect shouldn't be this hard. We won't be returning, and I can't recommend buying here based on this experience.

I was looking for a nice used vehicle..but credit not being so good..I was having difficulty…read moregetting financing..Then I found Mike Bell used auto..they had me approved in no time flat an sold me a great used vehicle...Thanks MIKE BELL AUTO ..

Gale helped me find my perfect car! I highly recommend him. He is very honest and easy to work…read morewith. He is great with paperwork and pays close attention to detail. He was very professional and I would definitely use him again. Janey

From the owner: We specialize in finding the perfect car you are looking for. We consign cars as well as broker and…read moreof course we have a few vehicle on hand. We have been in business for over 25 years.

Another great experience. The actuator on the turbocharger on my 2013 Ram 3500 stopped working. I…read moretook my truck to Hunter Ram and Jacob helped me. He was friendly and knowledgeable. He got my truck in for the repair quickly and kept me informed about the progress. The repairs were completed in a day once the parts were delivered.

I went to get my oil changed in my Dodge ram it was about noon time. They said they couldn't get me…read morein till 330. They have three bays there. There's one guy working in there and no one else can help me this place is a joke I wouldn't go there ever again even if you paid me to go there I wouldn't go. I'll just do it myself. At least it'll get done. That place really went downhill. Their service is horrible. They have three bases and only one is open with one guy in there and a line out the door.