Just had my hot tub serviced and cleaned by Anthony from Coastal, and with the lack of good service…read morethese days.. I have to compliment and say Thank you to Anthony for his professionalism and GREAT customer service. Well done John

The sales portion was the easy part because I was looking for a specific dry sauna function so that…read morenarrowed my choices down quickly. The sales rep Kristi was friendly. The 3-person Tylo sauna was pricey, $12k. Paid an additional $750 for delivery & assembly as well as $500 for freight...so about 10% extra surcharge. For $1250 extra in addition to the cost of my sauna, I expected a better experience. When the unit was delivered, my neighbor who is a general contractor was in the garage with the delivery team, watching their assembly while I was busy inside the house. When the team told me the assembly was finished, my neighbor pointed out to them that the entire unit is visibly dusty / dirty as well as the glass door seal being (1) too short on one side and (2) messed up on the other side...plus a blemish on the black wood board. I overheard one of the team members mumbling about my neighbor to the other member while getting these issues resolved, which I thought was a bit unprofessional. All my neighbor asked was for an expensive ticket item to be properly delivered, assembled and presented...very sad that the delivery team seems to think this is a big ask for a pricey sauna. I called Coastal about the door seal being short and spoke to Susan. She said she will talk to the manufacturer and get back to me... she never did. Quite a disappointing experience with Coastal. Update: Oh, just noticed that the delivery team didn't even screw the heater into the sauna wall properly. Two of the four support screws were half exposed...they are specialty screws so I don't have the tools to screw them into the wall fully so have to probably hire someone to do it or buy the right tools. What a joke...paid $1250 extra for this type of service.

Highly recommend, easy to work with, honest guys, and just super knowledgeable. We're already…read morerecommending them to friends and family.

We love our All Safe Pool Fence! We had our fence installed in 2000 and packed it up in 2006. We…read morerecently put it back up for a family party so the littles will be safeguarded. It is still in great condition and it went up without any issues. We are so glad to have it and we will be ready and prepared for our future grandkids. Thank you All Safe Pool Fence for a fantastic product that's been a lasting investment!

One of the best investments my husband and I did last year was purchasing a Hot Tub from "Backyard…read moreStyles" in Anaheim. Randy was great in giving us the details on the Hot Tub and answered every question. It's been over a yr since we've purchased and we'll call the store to ask a question about our hot tub and with no hesitation Randy or the owner Tim still answer any question we may have. We've enjoyed our Hot Tub during the Winter and even through this Heat we all have been experiencing. We've lowered the temperature on our Hot Tub, and when we step into it, it's as if we're stepping into a cool swimming pool. I highly highly recommend you stop by before you hit any other store, you will definitely find what you're looking for here.

Randy is absolutely amazing, not only did he sell me a beautiful spot for a great price, he's been…read morehelping me out every time I need him for the past six months regulating my Spa! His customer service is above and beyond, you definitely need to buy your Spa from this establishment, they are great people, Randy is the best!!! Tim is also a great guy! Both are very professional and know what they are talking about, very educated, I would definitely purchase from them again.

I've had my Tuff Spa from Custom Spas Direct for over 5 years now and I still love it. Working with…read moreJim was great, he has great customer service, even taking a frantic phone call after hours when I ran into a wiring snafu and walked me through what I did wrong during the install. I ordered my spa amidst the height of the covid manufacturing delays and he was great about keeping me updated with delivery estimates. I can't recommend the product and this company in particular enough

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

After careful review my wife and decided on Master spa model TS 8-2. It has met all…read moreour needs. I wanted to thank Trina for all her help. She always followed up on our questions and requests. I also wanted to thank Jasmine for giving me a mini class on maintaining the Spa. Finally I want to thank Ben for giving me some tips and tricks in keeping the spa in tip top shape. I look forward to their continued support when we need it.

Ben was amazing!! He didn't just sell me products I needed, he was very knowledgeable about the…read moreuse and installation. His people skills are fantastic, along with his commitment towards master spas.

Wow! I am having my pool remodeled in Rancho Cucamonga, and this company is unbelievable. I had my…read moreentire house remodeled within the last year, have had many contractors, plumbers, electricians, general contractors, and no company matches this pool contractor. They are extremely professional, tell you the day before when they're coming, tell you step by step their daily plans, all the team is immaculate with cleaning up after themselves, and have everything done within one day and go step-by-step. They communicate with everything that they are planning to do, and they do exceptional work. They go above and beyond to make sure you are beyond happy! Everyone is extremely professional,communicate clearly, prompt in their timing, and I've had not one problem. Highly recommended, beautiful work, you will not be disappointed, I would not go anywhere else! Beyond five star review!

We live in Corona. Edgar and team are amazing! Highly recommend for best quality and transparency…read moreregarding your pool needs!

Had an issue with my pool equipment. Went into the Orange location and Kevin helped me out. I…read moreAppreciated his honest assessment and problem solving. If you need help go to Leslies and ask for Kevin.

Been a long time customer at this store until the day this employee named Andrea P. came to help…read moreme. Never experienced a very sarcastic attitude from a sales person. Can't figured out whether it's my race or my color that would instigate this kind of attitude towards a loyal customer. After all the years of great service from this store(78) was only eclipsed by an uncourteous employee that leaves a bad taste in ones mouth. It seems like this person had been with the company for a while that she seems disgusted showing the proper way of dealing with customers asking how some advertise price works and being able to take advantage of it. Maybe she forgot that advertising brings customers to the front door. Robert Fernandez

This is the ONLY place I recommend you go to for all your hot tub needs!…read more The prices are great, the technician was knowledgeable, friendly & fast, and ALL off my issues were FINALLY fixed after months of disappointing experiences with other companies. If your spa is sick, Hot Tub Doctor has the cure.

They are extremely responsive, knowledgeable and friendly. They knew how to address my repair item…read moreby seeing a few pictures I sent to them. Highly recommended!

Mike is the Man He did a wonderful job of repair work on our…read morejacuzzi. I would recommend him to anyone!!

I'm sorry to admit I got ripped off by Chad Taylor for $900. In my defense, Chad had done an…read moreearlier job for me and repaired my jacuzzi satisfactorily about 3 or 4 years ago. I even recommended him to my neighbor. I didn't realize my neighbor had to get on the horn to get him to finish the job, which he did do, with some hassle. I didn't know about this until recently. Chad is a down to earth guy and I completely trusted him. Turns out if you read the reviews on Chad Taylor at this site, they are completely accurate. It was excuse after excuse and lie after lie to drag this job out through the summer. When I gave him the check for $900 my wife said he could just take that money and cash it for himself and not even order a Jacuzzi top for us amongst other things. I thought she was paranoid. Turns out she was right. When I was in 2nd grade my teacher asked us what we wanted to be when we grew up. Some of the kids said astronaut, or engineer or professional athlete, etc. Imagine what Chad would say: "I want to be a crook, and a liar." Chad would grow up to be exactly as imagined. I didn't bother to complain to Mission Valley Spa. Based on prior yelp reviews; I figured they wouldn't help me at all.

Great service! Very attentive. Mike and his crew took over my pool rebuild from another contractor…read morewho had failed me. During my other contractor Mike was assisting me with certain issues while I was still using the other contractor. I then decided to let Mike take over and wasn't disappointed! Mike's crew guys were great, especially when the found hidden problems that are inherent with remodeling. They were not hesitant to point them out, even it cost more $$, but saved me future problems! Ruben , the do it all guy is very knowledgeable and friendly. Jaime, his masonry guy was great also! Their work was professional and would recommend Anderson Pools!

Unfortunately, Anderson Pool has been the worst experience I have had with a pool company…read more I initially hired Anderson Pool to install mini pebble, a salt cell, and an autofill system. While the mini pebble itself turned out okay, we immediately began having problems with the autofill making noise and keeping us awake at night. I contacted Mike and explained that we never had this problem before their work was completed. Initially, he insisted it was not related to their installation. I eventually paid a separate plumber to inspect the issue, and I was told the noise was coming from the autofill. Mike later came out and made an adjustment. We also began experiencing issues with the salt cell. Since Anderson Pool had installed the equipment, I decided it would make sense to hire them for ongoing pool maintenance as well. Unfortunately, that created even more problems. After their pool technician changed the filter, I noticed water leaking from underneath my filter equipment. I called Laura, the office manager, because it was after hours and I did not know what I should do. I ultimately turned the pool off for the night. The following morning, I contacted Mike for guidance and was told Laura handled the service issues. When Laura called me, the conversation became extremely unpleasant. She was upset that I had contacted them regarding the problem and told me I could not keep calling them for issues. I explained that their service had left me with a leaking pool system and additional work that I did not know how to handle. I asked for the pool technician's phone number so I could communicate directly with him, and she refused to provide it. The conversation became argumentative, and I finally told her they could cancel my service and bill me for the month. Afterward, Mike told me he would personally come to my home, make sure everything was handled correctly, and supervise my pool service going forward. Based on that conversation, I believed the situation had been resolved. Two weeks later, however, nobody had returned to service my pool. I called to find out when the technician was coming back to correct the issue and maintain the pool, only to be told that my service had been canceled. I was shocked because after my conversation with Mike, I had understood that he was going to oversee the service moving forward. At the very least, I believe someone should have notified me that they had decided to discontinue service so I could immediately arrange for another company to maintain my pool. This has been an extremely frustrating experience, particularly because my previous pool company maintained my pool for approximately seven years until we moved, and I never experienced anything like this. Attached is the mess they left for me to clean. This review reflects my personal experience with Anderson Pool. Based on that experience, I would not use this company again.