UPDATE: I have updated my comments including the exact dollar amount that I paid after owner response. I've now lowered my review down to 1 star due to how incredibly rude and unprofessional the management is as you can see in their response below. I stated in my review that I never posted my draft from a year ago and that's why it's delayed. After looking at their Facebook pricing, I should have been charged $46 for a full set with gel. Meaning I was still given a $17 dollar up-charge, thank you for reinforcing my point! Regardless of timing, I have the right to tell others about my experience at the salon. I didn't ask for any reimbursement or anything else in my review, I was simply letting others know my experience. Saying to a client "thank you for not coming back" is astonishing to me and nothing but petty. After looking at other reviews that were not positive, this seems to be a trend from the management. The simple fact that they respond to reviews in such a manner is indicative of their professionalism and how they treat their clients.
UPDATED ORIGINAL POST:
I went here one time and I never want to return again. I went last summer, but I forgot to post this review so that's why it is so delayed. I went for here for an acrylic full set with a gel French tip ombré. I chose Elysian based on the work and reviews I had seen on yelp/Facebook and I was soooo disappointed. This is going to be a long review but I want to warn some of you before you choose this salon.
The Good:
~ The end product looked good, (even though it took a lot of asking for tweaks on my end) the acrylic was applied nicely and they lasted for 3 weeks. (the only reason I would have given them two stars instead of one)
~ They do trendy/Instagram inspired nails well
~ They have an large selection of colors
~ It looked updated inside and appeared clean
The Bad:
~ MY TECH: I went in on a seemingly slow day and I think my tech (Shelly) was j annoyed to have to get off break to service anyone. The man who was working the desk and made my appointment earlier that day did not tell my tech that I was doing a gel French tip ombré. So she thought I was only doing regular gel polish when I had specified otherwise to the desk. She was NOT happy about this and it was clear she didn't want to do anything but a one color two coat polish job. When my tech started cutting down the tips she asked me about length and shape. I said long and square. Keep in mind I am very picky about length and shape, but I as I have worked in salons I'm always very nice and clear because it's a matter of preference. What the consider long is crazy long by anyone's standards, and I like my nails long. (We're talking the tips are curved at the ends long) So I asked for her to shorten them more, think Dolly Parton Steel Magnolias length. After she cuts them to my desired length she then looks at me and says "oh so you wanted them like short" I said "oh well I guess I'm used to other nail techs I've had" and then she got snippy with me "well here this is considered short to us, our clients like them actually long not like what you want". She continued to kinda nail shame me for a while after that and she was not a happy camper when I asked for my nails to be filed so they weren't flared out at the end. When doing my ombré my tech complained about having to go get sponges to apply to white with and was extremely irritated that she had to do it. She was generally unfriendly and had a bad attitude. She also was very into talking to the other techs about their personal life drama while she was doing the service.
~ Their pricing and fees are incredibly shady. The amount of up-charges and hidden upgrades at this place is crazy. Everything is an add-on (I literally mean everything) and this is not communicated to you. So if you pay with cash, bring way more than you think you need. I payed $72.25 with tip, when I expected around $60ish max with tip. There was also no removal needed. It wasn't a pink and white acrylic lay, because the ombré was done with polish. I kinda understand being charged for "nail art", but considering she told me I was getting short nails I shouldn't have been charged for length and because I got a basic square shape I really shouldn't have been charged for that either. But you are never told what you are being charged for exactly, and I honestly was so irritated by this point that I just wanted to leave.
Maybe other techs are better than the one I had, but all in all it was NOT worth 70+ dollars for a freaking full set with all the hassle or irritation even if my nails looked good in the end. read more