Dr. Robert Elliott is by far the best theraputic optometrist I have ever received eye care from. I am a complicated case with both near and far vision loss. I also have a severe amount of astigmatism. He was able to determine the exact contact lens prescription I needed. I have functionally perfect vision without the need for readers. He respects that I am a medical professional and explains his findings accordingly. Dr. Elliott's entire team Angie Elliott, Vickie, and Keyana are very professional and caring. I referred my 86 year old Mother to Dr. Elliott and she received the same excellent customer care! Thank you! read more

Dr Elliott is very thorough and really takes his time with each patient. He is a little more expensive than some but is definitely worth it. read more

Well let's start with - Phone call to see if I could bring a guy in to get a wood chip removed from his eye lid. "Sure we have an opening at 445." ok, I said, we'll be there in 10min. Show up and the receptionist says said "okay will we be using insurance?" Nope cash. Her, "Well that's gonna be couple of Hundred." Okay.. Whatever it takes. Was my response. Of course knowing I've been to 3 other local area eye doctors in the last two years, for similar emergency situations, and they charged $80/112/129. You make ask why I wouldn't have gone to them, but I have no real preference; I go to the closest one I can get into. Then, after we're already there, she tells me ohhh it's emergency and they had to push others out of this space to satisfy my emergency. Mind you one customer showed up about two min before we finished. Then I was waiting for the bill, and when the front desk lady received it, she said "ohh you're gonna love this bill (while laughing) ... $355.00 .. Ohh we have payment plans." excuse me! Why do I need a payment plan? Do you know me? Do you know my financial situation? Do you disrespect all your working class customers that way? She stated that they have cash price for eye stuff but none on medical. I mean he pulled a peice of wood out of an eye with q tip not medical, but anyway. ohh so I paid full insurance bill price, which she then confirmed the insurance companies receive discounts and negotiated rate. No no, here's my card. Charge it. I have money. But don't understand how you over charge for the same service 3 other vendors charge 1/3 of the price. Response ohhh why didn't you go to them then? BECAUSE, AGAIN, YOU WERE CLOSER. I mean this lady then accused me of disrespecting the doctor. Saying he wasn't medical or something.. Then the owner doesnt even call and follow up. Maybe she knew she was wrong and didn't want to tell him.. Maybe he allows his staff to overcharge people and disrespect and he doesn't care? Looking at the bill (see picture), we see why they overcharged. They charged for a full eye exam, which my employee didn't receive, Plus the actual removal procedure. What a scam. We will never recommend this place to anyone. It's unfortunate, a good doctor, with bad business ethics/practices. The emergency room was cheaper. I was charged for eye code CPT 99203 (description below) And non of these things happened. More like, 10 min visit and a q-tip CPT 99203 Office or other outpatient visit for the evaluation and management of a new patient, which requires these three key components: a detailed history; a detailed examination; and medical decision making of low complexity. Counseling and/or coordination of care with other physicians, other qualified health care professionals, or agencies are provided consistent with the nature of the problem(s) and the patient's and/or family's needs. Usually, the presenting problem(s) are of moderate severity. Typically, 30 minutes are spent face-to-face with the patient and/or family. Update in response to you: once again your office is making assumptions about our financial, business, and ethical practices. How do you know whether or not I have workman's comp insurance? WHICH I DO, AND PAY A LOT FOR. Unfortunately your office lied to you about what I said, which they put words in my mouth. Further, I asked him about what exactly happened in the room, and you never gave him an eye exam. He can come in and talk to you directly if you would like to tell him how he received services he's saying he did not. It's not ethical to charge someone for a foreign body removal AND a complete eye exam, when you didn't find anything further than the foreign body which you were seeing them for. read more

Elliott Vision Center - Waiting for employee to get out of an appointment. - Optometrists Near Me - Racine, Wisconsin

See all

I have seen Dr Elliott since 2000 when I first moved to Racine. His office was in the strip mall on hwy 20 at that time. I followed his office to his now location. From The first minute he walks into your exam room door he is phenomenal, I'm not just saying this. He comes in drying his hands then extends his hand to greet you. He has a calm Peaceful demeanor throughout his exam. He cleans equipment as he goes along although he has already cleaned it when he is done with each patient. Very conscious to infection control. At the end, he is very educational letting you know how your eyes are doing or how they have changed. He is present and listening to your concerns. He has never been overbearing with his recommendation. There has never been anyone comparable and no one I would trust my entire family too. Dr Elliott has provided eye exams to all 5 of my children growing up thru the years. Dr Elliott's office has had your normal change of employees as any office would over 24 years. While some personalities are different and more preferable over the years I've always been treated with respect and taken care of . Dr Elliott himself has remained with the utmost integrity over the entire 24 years we have been patients. I find some of these reviews negative in nature shocking because it truly is not his nature. I would never see anyone but Dr Elliott and thank him and his practice for doing a fine job and I would definitely recommend his office and I have recommended him to may friends who have also loved their experience. read more

Dear Dr. Elliott. Listen to your patients wishes. I paid out of pocket to go back to an eye Dr. that does listen since I wasted my insurance on you. Now I can see better!! I will not be back in your office anytime soon. Sincerely, Your unsatisfied customer. read more

My prior experience was warm and welcoming. The staff were grownups who greeted me with a smile. This experience was less than. For one the reception staff lacked the human touch, no smiles no warmth. I walked in five minutes late...five minutes! I was told they were booked solid and that they needed to reschedule me saying, "they needed their patients to be on time but they had an opening later that afternoon". I can't take that chance again, I made the trek over and they weren't willing to work with me. No thank you I will take my business elsewhere. That is not enough wiggle room. read more

I WOULD NEVER COME BACK NOR RECOMMEND THIS PLACE TO ANYONE. I was told by the receptionist my insurance allows me 1 eye exam for free per year. THAT WAS THE ONLY reason i made the appointment. But once it was done they said I owed them $125 because of my 'cornea' they had to put it thru my medical......i mean I get that the doctor has to do what's best for the customer but SHOULDN'T THEY TELL THE CUSTOMER ABOUT THE $125 BEFORE THEY AGREED TO IT??? Thats like me taking my car for breaks and them telling me it's covered by insurance then telling me i owe them money when i pick it up because there were more problems... NO you call the customer and tell them 'hey i know i told you your insurance will cover it but now we're looking at it, it's gonna cost you some money. Do you wanna proceed with this?' I walked in thinking i was spending next to nothing But because of my cornea, the doctor didn't want to prescribe me anything and I still had to pay $125 that they never told me about... basically I'm out $125 and have nothing to show for. read more

What a very nice place!!! We are new to the Caledonia area. My husband came home with metal in his eye from work. We called a few doctors and he was the first one to squeeze him in at no notice. Really nice staff and excellent doctor!!! We found out new eye doc. read more

After years of being able to see 'just okay' with contacts, I had given up on the possibility of being able to see well ever again. Then a friend referred me to Dr Elliott in Racine WI, sharing that he was genuinely invested in his patients, and that he would do whatever it took to help me see better. That is exactly what he did. After my initial visit, which was very comprehensive, we continued to schedule additional appointments (free of charge) to test out a variety of options for contacts. On my last visit, he dedicated over an hour (half hour appt) to determine why the numbers weren't jibing. Using several instruments that I had never seen before, we had a breakthrough finding an anomaly with the astigmatism in my left eye. Although it took a bit of time, it was worth it to have a professional so dedicated to helping me. No other doctor was able/willing to do this for me. He was as excited as I was when I read the complete eye chart! (Well, I missed one letter;) Dr. Elliott is one of a kind. And, the fees for examination etc. are commensurate with other Ophthalmologists. I highly recommend Dr. Elliott of Elliott Vision Center. read more

Dr. Elliott is very thorough and staff was very welcoming. . while my eyesight has changed Dr. Elliott made sure that I had the perfect lens prescription. The most expensive part is the prescription lenses and eyeglasses wear. read more

I have been going here since I was around 12 I believe and I'm almost 25 now. My last pair on contacts ripped, I couldn't see anything out of one eye, which was including while driving. I had to schedule a check up anyways so I decided to go in and do that and ask to buy a box of contacts or receive a trial pair until my appointment on the 10th. She said no because my prescription is expired, which I understand with buying the whole box of contacts, but it did not make sense on why I couldn't receive a trial pair until my appointment or even purchase 1 pair to last me since my glasses are broken and I need to order a new pair. Hence the appointment. Honestly I'm not the type To write a review because people have bad days and I managed in customer service so I understand. But the blonde older lady that was at the desk was very passive aggressive and rude. She didn't try to help me at all just told me to go somewhere else pretty much. I told her to cancel my appointment and drop me as a patient of dr elliots, which sucks because I really like him but it's kinda ridiculous I go down 5 minutes down the road to Wisconsin vision on Douglas, whom I never been a patient before. They got me in for an appointment next week AND got me a trial pair of my old prescription to last me til my appointment date AND they were friendly while doing so. If someone hates their job working at Elliot's, they should probably quit instead or taking it out on patients read more

I have been going to Elliott Vision for several years now. I have always been very satisfied with the level of service. There was a time a couple years ago where I had multiple issues with a pair of glasses due to my own faults, Elliott Vision stood behind their product and my inadequacies completely. Cheers, John read more

I first went to Elliott vision in early April of this year, 2019. Upon my visit I was told that I needed new contacts as my current ones were very coated and could not even be polished (I have hard gas perm lenses). I of course pre-paid for the lenses. Elliott stated he was ordering new material as again mine were too coated. I received a call that my contacts were ready. I went in and within a week every time I would blink my vision would blur. He also said those lenses coated too and wanted to try a new material again as well as weights for the rotation in my eye. I went through 4 or so and then Elliott stated that my cornea curvature was changed due to the number of years I wore hard lenses. He came in a put soft lenses in my eyes. He told me this was temporary so that my cornea could "heal". I stated I did not want soft lenses and never had a problem before. He stated it was only temporary. Moving to the end of August....still no contacts. I probably had over 15 pairs from April to August. Several times I was sent home with the wrong trail lenses script one time I was sent home after stating my vision was not good and he stated, that was as good as it was gonna get for the day. Once he stated I needed daily lenses which were in the tune of 700 dollars or so a year. I also did not like either that he did not wash his hands before putting my lenses in my eyes after getting them from the storage location. Finally the last pair of soft lenses he had in my eyes turned them blood red. I cancelled my appointment and said I just need to get another opinion. The thought of a new try made me suck. They did reimburse my $150 insurance allowance as well as out of pocket cost fro the pre-paid lenses. I scheduled a new appointment and asked that my records be sent to them as clearly I have problems with my eyes per Elliott, I was getting really nervous. Well on 9/13/19, I went for my exam. Needless to say I was told my contacts were not coated maybe a little on one edge and that I did not need new ones. He gave me many choices to improve my vision, recommend I have my cataracts removed as that will help with night driving and scheduled an eval for options. He said that if I wanted I could just stick with contacts I have for now or I could get new ones, but it was not necessary. He recommended lasic, where Elliott said it was not a good option. Funny thing.....THEY NEVER SENT MY RECORDS HUMMM. Hiding something? I was not going to write a review and just carry on as I was just happy to get my money and benefit back. However after I learned I did not need new contacts I think maybe Elliot gets a kick back from a soft lens company. He also falsely wanted to make a profit off contacts I did not even need. Scam needless to say. I would just use caution. read more

Dr Elliott is so easy to talk to, professional and informative. I love the new machine that looks at the whole inside of my eye. Thanks Dr Elliott and Staff Julie Feiler read more

I was treated so well by all staff and the Dr. is very determined to give you his best. Finest vision exam I have ever had. Vicki F. read more

I am in my early 50's and have worn glasses most of my life. My recent exam and prescription was by far the best experience that I have ever had. Thank you Dr. Elliot and your professional staff!! read more

In my personal opinion you won't find a better eye doctor in the area. The doctor truly cares about you. I just got new contacts and glasses. I've never had a better fitting pair of contacts! His staff is amazing, Crystal, Nicole, Sarah, and the rest are outstanding! If you're looking for the best in eyecare this is the place to go. read more

I was there last week to shop for my new glasses and I can say that I've had much better reception and service at mall places. The staff seemed unwanting to step into action and the manager there was just huffing away at everything instead of actually doing something about the situation. It seemed as though there was limited optical knowledge as well by those that were supposed to be helping me pick out my glasses and lenses. I took my business somewhere else. The building itself was clean and the selection of frames was okay. read more

Extremely unhappy with the service I received. If I could give a zero, I would. I've had better experiences from retail chains in the mall. I was a would be first time contact user and this office has 0 patience for the learning curve that comes with this. Rather than make additional appointments and work with me or send some samples home I could practice with; I was told I was not a candidate for contacts, and I could not have the contact prescription that I was changed for to take to another location with a better reputation. In speaking with many life long contact users, I was assured that this treatment and procedure is not typical. I sure wish I hadn't ordered glasses from them. Save your money and time and find a better office. read more

I enjoy Elliott Vision Center to the fullest. To me this is not just a job but a family. Dr. Elliott helped me see clearer than I myself thought I could see. I have had many issues feeling like another number in other optical places, in some of which I felt were faster than filling out the paper work. Here at Elliott Vision Center I experienced a whole new way of eye exams. As an employee receiving a complete exam Dr. Elliott, I have to be truthful he is very thorough, Pays very close attention to detail, his determination to help others inspires me each day. In 2014 I did not wear glasses, I also did not see as clearly as I do today. For years I have had many near vision problems ; Dr. Elliott addressed those issues as well as giving me the proper knowledge as to why and how to help. I am proud to be an employee/patient and I recommend anybody and everybody who is looking for a family eye Dr. to give Dr. Elliott a try. Warm environment, Welcoming faces in the practice, knowledgeable staff, helpful staff. read more

I'm very disappointed with the service I received from Elliott Vision Center. I ordered glasses through them several weeks ago, and I paid for them to be mailed to my home because I live out of town. A few days after I ordered them I got a message saying they were available for pick up. When I called to confirm they were going to be shipped I was told they would send them out that same day. A week passed and I still didn't have my glasses. I called again, and the woman told me my glasses were sitting there ready to be shipped out. It had been an entire week. I called again the next day to confirm they would be sent out, and the woman was rude but assured me they were set to be sent out that day. A week later I still do not have my glasses, and they don't know where they are. They were sent out in the regular mail without any tracking information. At this point I could have driven back to Racine to pick up the glasses. The staff was not helpful with this situation. In fact, they were rude and careless. I had several positive experiences with them in the past, but they just lost a customer. read more

Very Bad Experience!!! Went to Elliott Vision because they were in network for my VSP insurance. Purchased Rayban frames and got lenses from Elliott paid $200. They called my insurance with the prescription and verified coverage for my son. Well two weeks later we get a call from the people at Elliott telling us the glasses would cost over $600 because the lens prescription was not strong enough to cover...WHAT!!!/ The person we dealt with should have verified all this and not wasted out time. When I told them that they would not be getting a good review....the manger did not seem to give a crap. People who are thinking of going to Elliott should be 100% certain on their own that they have coverage because they do not verify properly. Bad service, poorly trained staff. Would not honor purchase, however they made sure I saw the fine print on Insurance charges can change. My coverage never changed....they neglected to verify coverage appropriately because they are incompetent. I give them one star only because I got my money back read more