I went in on Monday to get my prescription filled out and the receptionist was super nice! She had me in and out within 20 minutes.I will be coming back to get some glasses. its a hidden little cute up to date establishment, I'm glad I found it. read more

I came here because my previous experiences with larger chain eyeglass places were largely unsatisfying. Those chain places lured me in with tempting sounding discounts that I could never actually apply once I had my exam and was looking at actual eyeglasses and frames choices. Also, they could never send me timely reminders for my next exam, and the optometrists didn't seem to listen to my specific needs. Here, Dr. Merkle first did a very thorough screening, which is very important to me, and in fact referred me to a ophthalmologist because of some early warning signs, the main reason to have regular eye exams of course. She paid close attention to my specific needs and came up with an expensive solution of three progressive glasses, one for driving and lectures, one for computer work and reading music, and one for riding my bicycle or getting smacked in the face. She is the very first optometrist to understand that for me, work means reading something an arms length or two directly in front of me. I did get a deal for the three glasses, the total price was about twice as much as I paid for my previous single pair of progressives (one pair of eyeglasses, what an awkward phrase), and I had to always take those off to read a book and were really hard on my neck to read music or use a computer. Good selection of frames, a couple of helpful workers in the front, Danielle and Theresa (or Tracy, I can't remember), overall a very good experience. read more

The receptionist is so rude. Even though services are covered through insurance they still try to charge you. Make sure you read and verify everything before they charge you! read more

I have been a patient/customer since the '80s, before they even moved to their present location. I can't recommend them highly enough. Karen has been spot on with my prescriptions. I am now 70, and I see better with glasses than I did 40 years ago. She has also shown genuine concern and diligence in monitoring physical changes in my eyes, due to aging and health. Danielle has also been excellent. Due to her encouragement, I have gradually improved the glasses I buy, to take advantage of the technical advances in the field. I now wear the best glasses available in the world. They are pricey, but worth every penny to me. read more

The Optometrist is excellent, and does a very thorough job with eye exams. The visionware staff is very helpful, patient, and tries to accommodate special needs. The optometrist fees were fair and reasonable. I would highly recommend the optometrist. The visionware department is quite expensive, though. Insurance helps, as they have a great selection of high quality, durable frames. One could probably purchase glasses cheaper at Sam's Club or Visionworks without the insurance, but the frames they sell are probably not as durable as those available at Kind Optical. read more

I will never go to Kind Optical again, and I recommend that you read this before thinking about going yourself. I saw Dr. Karen Merkle for my annual appointment. She did do a thorough examination of my eyes, listened to my issues that I'd been experiencing with dry eyes, and prescribed a high-end daily contact. She also said I had an astigmatism (which is the first I've ever heard that). She gave me 10 days worth of contacts to sample. At my follow up appointment, I told her that these contacts were very uncomfortable, and that my left eye felt very strained. She blew me off and basically tried to force me to get these expensive contacts. I asked if I could try the Acuvue brand because that's what brand I've used in the past, and again she brushed me off, escorted me out of the room, and left me to talk to the secretary. The secretary was somewhat helpful in that she got Dr. Merkle to agree to let me try sample another contact brand, but then tried to sell me glasses which was completing frustrating. I ended up paying cash out of pocket to get a second opinion at Lens Crafters. The eye doctor there was amazing (Dr. Scott Schumacher). He stated that I did NOT have an astigmatism, he prescribed the Acuvue brand daily contact (which have been amazing and SO comfortable), but the worst part, he discovered that Dr. Karen Merkle actually prescribed me the wrong strength of contacts (they have a machine at lens crafters which helps them guide their prescribing) which is why my left eye had felt so strained!! I have never in my life had such issues with eye care, and if you value your eyes, don't go to Kind Optical. read more

Do NOT GO HERE FOR GLASSES Nice optometrist, but horrible customer service from Danielle. Once tried to sell us on her husband's side business when really only there for glasses. will ignore those customers who are not getting glasses . And when you call there they give no identifiers,only say "hi" The optometrist is very professional and good but Danielle is terribly unprofessional as well as the rest of the office staff. There are plenty of other good quality customer focus places to get glasses....and exams.... Kind Optical is not one of them! read more

I've been a customer since 2004, because of their quality and great prices. Dr. Merkle, Danielle, and everyone who works there have always treated me like family. read more

I had an experience like none other at Kind Optical. This was the most positive experience, bar none, one that included hands on customer service from beginning to end. Dr. Merkle gave a very thorough eye exam. I very much appreciated the explanations throughout so I knew exactly what she was doing. Dr. Merkle's professionalism carries through to her staff. Her office manager, Danielle, expertly conducted the pre-exam prior to seeing Dr. Merkle. After the exam Danielle's help in picking out the right frames was invaluable and the selection was amazing. Rather than leaving me on my own to select what I thought would look good, Danielle helped me select upwards of twenty frames. Between the two of us we whittled the twenty down to two. I was really having a difficult time deciding so she suggested that I walk from mirror to mirror. I got half way through and new exactly which of the two I wanted. WOW...the result was the most comfortable pair of glasses that I have ever had. I receive many compliments on them. Not only will I make this my permanent eye care place but will steer as many people as possible to this friendly, professional, business. Many thanks Dr. Merkl and Danielle!! read more