AVOID THIS COMPANY!!! Elliott & Associates does horrendous work with ZERO accountability. We have WATER IN OUR BASEMENT because of a job that was done improperly and unprofessionally, and the company has offered NO SOLUTION. I've never written a Yelp review before, but am so enraged and furious that I want other potential customers to know just how cheap, stingy and awful these guys are. Bottom line: After paying a premium, we got water in the basement. Why? It came in from the hole that Elliott & Associates had cut to install their radon pipe -- and then -- filled with foam. FOAM!!!!!!! ARE YOU KIDDING ME? When the water came in, it couldn't drain because Elliot & Associates had replaced our floor drain with a sealed one raised 1/4 inch off the floor. Immediately after the installation, our contractor noticed the botched job and suggested that we call back the radon guys to do the job right -- or else face the potential of water. We called many times after the installation to voice our disapproval, but got nowhere. Finally, when the worst-case scenario came true -- when water back coming through the hole where it very clearly read "Elliott & Associates," I got a callback. Immediately, the company's attitude was "This isn't my problem." After insisting that Elliott himself come out to explain the rationale behind why his company had designed the radon system the way they had, it became clear that the answer was pure, unequivocal laziness. (Me: "Please help me understand why you installed your radon system through here?"/ "Because there was an existing opening." / "Opening to what? Where does this go?" / "We think it's an old ventilation system." / "You think, or you know??!" Not only did Elliot not know, but he had no choice when faced with evidence of water coming in through where his men had cut into the wall except to begrudgingly, half-heartedly admit fault. ("If you want, we can take out the foam and put in concrete instead. That should water seal it.") And if it doesn't? I insisted. What are we supposed to do if water comes in again? I showed him the floor drain in the basement where his company had installed a raised drain. Elliot's response? There was "no other choice" except to use a raised one because the drains his company uses don't fit in our pipe. (Me: "Using a drain that is raised above the floor negates the purpose of having a drain. Why didn't you install this properly? // Elliot's reply: "Look, I'm a radon guy. Plumbing issues are not in the scope of our contract." // "Wait a minute," I said. "You mean making a basement properly sealed so that radon doesn't come in through the floor drain isn't the responsibility of the radon company?" He back-peddled. "What I'm saying is that we didn't know when we gave your quote that the drains we usually install didn't fit. It's not in the scope of our contract to fix your drain." WHY WEREN'T WE TOLD THIS?? WHAT KIND OF A PROFESSIONAL HIDES INFORMATION FROM A CUSTOMER? Only a company that cuts corners and races through jobs instead of telling their customers what's going on and trying to find a solution. I reminded him that we had a dry basement UNTIL ELLIOTT'S IMPROPERLY DONE JOB CAUSED WATER IN OUR BASEMENT... and now, because of him, it had no place to drain! Without offering an apology, he offered to send one of his men to put in another drain. Today, that worker arrived. When I walked into my kitchen, I saw him at the kitchen sink. THE WORKER WAS MIXING CONCRETE IN MY KITCHEN SINK. I said, almost in shock - "Are you mixing concrete over the dishes in my sink?" His response: "I couldn't find a water source in the basement. I'll clean up after I'm done." He then proceeded to carry the mixture in his bare hands, dripping wet concrete as he went over the kitchen floor and down the carpeted basement stairs. WHAT???? Maybe at the beginning of his 30-year career, Elliot was professional. Perhaps back then he actually cared about the jobs that he did or gave consideration to the customers whom he served. But those days are long, long gone. The job completed in our basement is not only a horrible eye-sore, but the lack of professionalism is absolutely abhorrent. And the worst part has been that any of our questioning of his company's work has been met with "I've been in this business for over 30 years." The last interaction we had ended in raised voices from both of us. Elliot repeated to me, again and again, that it's "not in his scope of work" to fix the problems HE CAUSED and suggested that we "go back to using the drain we had before." Then, he dismissed me, saying that this conversation was going nowhere and that he had "another potential customer waiting." This is beyond-the-pale kind of unprofessionalism. If you are considering hiring Elliott & Associates, look elsewhere for a business owner willing to stand by their work and help find solutions for their customers. DO NOT DO BUSINESS WITH THIS COMPANY!. read more