Big Four Motel staff refused to allow us to stay at the motel because my husband, a disabled…read moreveteran and pastor, has a registered service animal to help with Parkinson's Disease and PTSD. I even spoke with the manager and was still turned away. The manager proceeded to tell me the motel is in the process of being shut down for health violations anyway so we should go elsewhere.

From the owner: Providing Room with one bed and two bedread more

Was traveling through the area and didn't have reservations. I called and spoke to a lady who…read moreinformed that there was vacancy. $80/night. Figured it was worth it as it was getting dark and Beckley is 30 some miles away. The hotel is situated 3 miles from downtown Welsh on Hwy 16 (Stewart Street).It's a very quaint motel. Met the clerk at the motel (who met us at the office since no one is there 24/7) and checked in which was a very easy process. She was very personable and friendly. She informed they recently got a new mayor who is very ATV friendly....which hopefully will boost business. The room was very clean and loved that it included a refrigerator and microwave. The tiled bathroom floor and tiled entry area were pretty sticky and the carpet didn't look completely vacuumed. But overall the cleanliness was good. There isn't a coffee maker in the room but I did notice there is one in the lobby. But since no one is in the lobby 24/7 and it remains locked, I'm not sure how someone would access it. There is WIFI but it was pretty weak...assuming the equipment is in the office and my room was the farthest one away. Overall, it's a cute motel that's comfortable and has most of the necessities. It sure beats driving in the dark on some of these windy roads. Highly recommend!

My expectations are never very high when staying at a Comfort Inn, but this place was very nice!…read moreRoom was clean, no visible mold or bugs anywhere. Taylor checked us in very fast and displayed exemplary customer service skills. My coworker checked us in and I was walking in as he was coming out, and she gave the extra effort to tell me where I was going. I appreciated her positive attitude and warm welcome after a very very long day of driving. I was shocked to have a large TV and a nice desk to work at. Shout out to Rodger for cleaning my room and leaving a personalized note. Just goes to show the staff actually care about this place. I would definitely recommend this place to any fellow travelers!

I don't know if this location is new or recently updated, but everything was very fresh and bright…read more The lobby and sitting area were very comfortable and the rooms had a very fresh feeling. The are several charging ports in the room as well as a charging station in the lobby. You can get continental breakfast from 6am to 9am on weekdays and 7am to 10am on weekends. I would definitely stay here again!

Ok so this place is about the only hotel there is in Welch, West Virginia. This "motel" is very…read moredated and ants appear from where I have no idea but you can't get rid of them. It is ridiculous that they charge $83 a night. It's so not worth it. They do clean the rooms everyday and the safe is super pleasant, nice and welcoming but the prices you pay for what you receive is horrible. I would not recommend this location but you have no other option honestly.

Clean and campy, a very decent place to say in McDowell County…read more Don't expect a fancy b&b, though someone seems to care about keeping this place neat and clean. (I believe this motel was recently touched up.) The furniture, wallpaper, and bathroom all looked new and fresh. It has modern amenities: flat screen tv, refrigerator, microwave, coffee pot. Everything was clean, with a light smell of air freshener. Someone put effort into decorating the room, with artwork and tasteful fake flower arrangements. The outside was fancied up with Christmas lights and wreathes.

Easy check in and out. The staff were friendly and helpful. Room was clean. Will return if in the…read morearea in the future.

Check in was quick and parking was easy. The hotel was very quiet even though they were sold out…read morefor spring break. The room was very clean. We checked out the pool in the morning and had it to ourselves. It is a small pool and there was only 1 clean towel. Breakfast was ok. I've had better ones at other Fairfield Inns. We would return again when traveling.

Had to stay the night here cause it was the only place that had two rooms available. The smell as…read moresoon as you walked into the building knocked me back & when I walked outside everything smelt great. Room wasn't bad but the bed was way too soft & felt like I was going to slide into the floor. Turning on the air made the room smell worse than what it already did. No amount of showering & scrubbing with soap made me feel clean. Felt like I had bugs crawling on me when I went to sleep. Only two things made this a two star: Mountain Setting Breakfast

I travel for work and stay here several times a year. This location is one of the best. It is…read moreclean and the staff is wonderful. There is a little fenced in park and path by the river across the street as well.

Aesthetic: A well run Hampton Inn…read more My Favorites: The free snack selection. Experience: This was a very well managed Hilton property, we enjoyed our night here. We were impressed with all the complimentary snack offerings upon arrival. The beds were standard, comfy, and clean. We had a nice little mountain view and it was a cute area. The tub in the shower didn't have a drain plug and looked like it needed to be painted badly, and the water pressure was very weak, that was the only downside, but not a huge deal for an overnight. We'd definitely stay here again when in Princeton.

We are Diamond members, traveling constantly for our kids' competitive sports, often choosing…read moreHilton without hesitation. This trip was no different--after a seven-hour road trip, the four of us (plus my service dog) rolled in, dreaming of a quick swim and some relaxation. Spoiler alert: that dream died fast. We used the Hilton app to check in, but I went down to the desk for a second key so my husband and I could both access the room and amenities. I gave my room number, and--without asking for my name, ID, or even confirming I belonged there--the employee just handed me a key and said, "Have a good night." I'm sorry, WHAT? That's not customer service, that's a security disaster waiting to happen. We stayed in room 504, where we were greeted by a musty, dirty odor strong enough to knock you backward. The room looked like it hadn't seen a dust cloth in years. The bathtub? Absolutely disgusting. Several light bulbs were out. The beds were lumpy and uncomfortable, the whole place felt like a tropical rainforest with the humidity, and the Wi-Fi (which I need for my work as a REALTOR®) didn't connect at all. To top it off, the shower had no hot water, and by morning, I'd developed a sore throat. The pool was supposed to be our redemption moment. Instead, an interior light fixture came loose while my kids were in the water. We immediately got them out and told the staff. Two hours later, the pool was still open and people were still swimming like nothing happened. Because apparently, here, safety hazards double as "added ambiance." Then there's the "pet relief" area--a 5x5 patch of grass that looked like a landmine field of other dogs' poop, with shards of glass scattered throughout. The bag dispensers were empty, not that I didn't bring my own. My poor service dog deserves better than that. And just when I thought I'd seen it all, I spotted exposed wires on the 5th floor, seemingly connected to a security camera. Nothing says "welcome" quite like loose electrical wiring. The one and only pleasant surprise? Breakfast. It was actually good--shockingly good, given everything else. Unfortunately, one decent meal doesn't erase the fact that this stay was dirty, unsafe, uncomfortable, and far below the standard Hilton promises, especially for Diamond members.

Pros: Room big and clean…read more Staff friendly Complimentary Snacks and Bfast (not the best) Ample Parking Cons: Not too many restaurants very close. At least 10min drive

I stayed there last weekend attending a funeral.. I was pleasantly surprised how nice everything…read morewas, and I'm very picky too... The room was extra spacious, super clean, the bathroom was a decent size and super clean as well.. The furnishings were all modern and up to date.. I've stayed at Hiltons and Hyatts before that weren't as nice as the rooms here were... The hallways and common areas were clean as a whistle too.. Kudos to Jordan, she was great, got us checked in and was very friendly and helpful... I can't find one thing to criticize, they run a tight ship..Also kudos to the entire housekeeping staff, they need recognition for the great job they do, not many hotels achieve such a high level of cleanliness... Keep up the good work, it doesn't go unnoticed!

Wonderful experience if there are ghosts - possibly they are friendly. Clean and comfortable- bed…read morewas comfy and plush with newer pillows. Nice quality towels & not too expensive but not cheap. I stayed in a hot tub room - my only complaint is the yellow stain that forms around the top of the water while in the tub & once you get out. Also the bubbles turn yellow-ish while relaxing in the tub. It's not necessarily oily but I did voice my concern. The cleaning lady told me the maintenance would check into it - however second night the yellow stuff formed again on the top of the water! Weird & Yucky! Otherwise convenient location next to Mingo County courthouse & parking is across street included in your room cost! Good people & recommendation high! Enjoy a nice sleep! Ask for a room by 2nd street though the train and traffic all night will keep you awake during the night on the back side!

My husband and I staying here for 2 night maybe 3. We are UTV the Hatfield-McCoy Buffalo, Devil…read moreAnse, and Rockhouse trails. We are celebrating our 25th anniversary - Carrie the General Manager surprised us with a bouquet of flowers beyond thoughtful. The rooms are clean and comfortable. The hotel has character and history. Must see and experience the atmosphere