My wife and I recently hired KDOC Construction of Newport Beach to replace our 54-year-old…read moresecond-story balcony, and the experience exceeded every expectation we had. From start to finish, James Kennedy and his outstanding team completed a truly flawless project. In an industry where finding contractors who consistently do what they promise can be challenging, James and KDOC Construction were exceptional. They delivered everything they committed to--on time, on budget, and with remarkable attention to detail. This was not an easy project or one designed simply to give us a fresh, clean appearance with new materials. KDOC Construction needed to replace beams decaying with dry rot, and they installed at least double the number of original joists to further strengthen the structure. The new balcony is rock solid. Safety and good looks, a winning combination! The quality of workmanship was superb. The materials used were clearly top-notch, and every aspect of the project reflected pride, craftsmanship, and professionalism. Just as impressive, the crew arrived on time every day for the entire three-week project and maintained a clean, organized worksite, carefully cleaning up at the end of each day. Working with James and his crew was an absolute pleasure. He communicated clearly throughout the project, was responsive to every question, and demonstrated the kind of integrity and professionalism that is increasingly rare today. He also has automated the quotation and billing side of his business. We never had to wait for information. We could not be happier with the final result. Our new balcony looks fantastic, and we have complete confidence in the quality of the work. We fully intend to use James and KDOC Construction again for future construction and renovation projects. I simply cannot say enough good things about KDOC Construction. If you are looking for a general contractor who delivers exceptional quality, keeps his promises, and genuinely cares about his clients, I recommend James Kennedy and KDOC Construction without hesitation.

Construction was done in a timely fashion, very clean, everything was taken care of and our deck…read morewas completely redone. James came to supervise at the end and helped out with some concerns we had about stability. When everything was returned to place it looked brand new.

Good finished work, but this experience changed my opinion significantly…read more TL;DR: I previously gave Hicks 5 stars after our first project, and they still feature that review on their website. We hired them again and have now spent tens of thousands of dollars with them. Both pergolas look very good. On this second project, Hicks chose to handle an unexpected sprinkler conflict rather than have me bring someone else in, the repair failed, and it appears they never performed the basic test to make sure it worked. When I raised it, the owner became hostile, insulted me, and hung up on me. I later gave Hicks a written opportunity to inspect or fix it before anyone else touched the repair and received no response. That experience changed my opinion of the company significantly. I hired Hicks again because our first project had been a genuinely good experience. Across both jobs we had worked through material and scheduling delays, possible conflicts with power lines and solar panels, and changes involving the patio flooring without major problems. Both finished pergolas look very good. The sprinkler issue came up immediately before excavation. Nothing in the estimate or our earlier discussions gave me reason to think the footings would extend outside the existing concrete patio and into the grass. I first realized that when I saw the red excavation markings and noticed they conflicted with a sprinkler head and the line serving other heads. I raised it immediately. Since the contract says Hicks is not responsible for sprinkler routes, placement, or repairs, I specifically offered to coordinate and pay for someone else to handle it. Hicks told me that was unnecessary, that they had the fittings they needed, and that their crew would cut, move, and reconnect the line. I took that as a professional courtesy and relied on what they told me. While they were excavating, I also offered to turn the sprinkler zone on remotely from my phone so they could test the repair. They did not take me up on it. Since the system is easy to activate in person, I assumed they would simply test it themselves. Project delays had compressed the schedule, and we were rushing to finish the walkthrough and final payment before I left on a business trip the next day. We carefully checked the pergola itself, which looked good, but forgot the sprinklers. A day or two later, while traveling, I realized we had missed that check. I activated the zone remotely and could see through my backyard camera that something looked wrong. Rather than bother Hicks based only on a remote view, I waited until I got home to verify it. Several heads that were clearly working immediately before excavation no longer worked, and a substantial amount of water was leaking beside the new installation. The zone was effectively unusable for around two weeks, and parts of the lawn it normally waters developed obvious dead and brown patches. Hicks later acknowledged in writing that "a fitting must've came loose" and that perhaps there had not been enough glue. The repair itself is not what turned this into such a big issue for me. The way it was handled did. During about a five-minute phone call, the owner got heated and defensive, used foul language, called me names, spoke disrespectfully, and hung up on me. He later told me that I "don't know how this works" and that he was not going to read my written explanation. This was completely unlike anything I had experienced with Hicks before. After that, I sent a written notice giving Hicks an opportunity to inspect or arrange to fix the problem before anyone else touched it. I got no response. After the deadline passed, I had the area excavated and repaired. The sprinkler pipe was physically separated at a connection in the area of the leak, which I documented with photos. The system is now working again. What bothers me most is that Hicks chose to take on the sprinkler work, apparently did not do the most basic test afterward, and then treated me this way when I raised the problem. That is especially disappointing because they previously handled a warranty issue very well. A few months after our first pergola was installed, the integrated lighting controller failed after apparently getting water in it. Hicks came back promptly and fixed it at no charge, which increased my confidence in using them again. Both pergolas look very good and Hicks deserves credit for that. But part of hiring a contractor is trusting how they handle problems after final payment. After this experience, I no longer feel comfortable recommending Hicks, I am concerned about relying on them for potential future warranty work, and I would not hire them again unless this is made right. That is why I am updating my previous 5-star review to 2 stars. I will update this review again if and when the situation is resolved. EDIT: Not a warranty claim. I offered to hire a pro; Hicks chose to do the repair, so they still had to use reasonable care.

Update 3: Now I'm some secretly disrespectful person (first I'm hearing of my alleged bad behavior)…read morewho plotted all along to take screenshots of our communications (that live in text threads) for deceitful purposes. Please stop updating your responses to change the story and accuse me of some new bad behavior. The texts are our communications, I didn't call you and "press you". There are no other communications. They also speak for themselves. Adding a screenshot of your prior edited comment. Update 2: Last update and lowered my rating from a 2 to a 1 star to reflect the now edited response that no longer says I "haggled" for a faster time and suggests for the first time that the glass didn't break "on its own". So I'm adding a picture of the glass, and another text screenshot where Mike refers to spontaneous breakage and asking the glass company if it's under warranty. Not sure why he's ask them if it was under warranty if it didn't break on its own. Update: I am not surprised that Mike responded. I never "haggled" to get it done sooner. If I had, I'd be pretty bad at haggling for it to take 3.5 months for it to not get done. But as I said, I have receipts. I would not recommend working with Hicks. I have had a series of issues, but held off on a critical review since he would previously try to resolve the issues. I hired Hicks to install a patio railing. The work was done fairly quickly, but after less than a year, one of the cables had fallen off. Hicks came back and repaired it without additional cost, which I appreciated. Next I had Hicks install a glass and wood balcony. I wasn't happy with the quality of the work or the state of the job site, and again Hicks apologized and came back to make it better and clean up the mess. He was at times defensive, but again, I appreciated him fixing the errors. Less than a year after the balcony was installed, a glass panel shattered. There was no impact or area of impact, suggesting it was from a glass manufacturing defect. He told me the warranty on the glass he used was only for 6 months from installation (even for defective glass), so I'd need to pay for a new sheet of glass, but he would install it without additional charge. The glass shattered in mid October. It's now February. Hicks' communication has been really challenging. I pushed and pushed to get it installed and it took months to even get scheduled. On January 9th, the day he was supposed to arrive to install, he didn't show at the agreed upon time, and only later responded after I had reached out about him being a no-show to let me know that strong wind had blown over the replacement glass and it broke. I was very frustrated because this was January and he had initially told me it would be a few weeks to get the glass replaced (which would have been November). Had it been installed in an even remotely timely manner, it wouldn't have blown over and broken. So I asked when the new glass would arrive, he said about a week. I asked him if he could please schedule me for a couple weeks out so we have something scheduled and I wouldn't have to wait months again. He said yes, but didn't actually schedule me. I started messaging a couple times a week with no response - again, said the new glass should be arrive in about a week on January 9th. Yesterday I messaged saying I needed an update, and he told me the whole thing was too stressful and he's not doing it anymore. So I waited 3.5 months for him to replace defective glass that he had offered to replace (with me paying the cost of the glass), and then he just decided he's not going to do it. I was patient and incredibly reasonable through all of these issues, but the defensiveness and failure to communicate and follow through isn't professional. I have receipts for all of these communications.

We searched and searched for a reputable company to build two gates for our property. It wasn't…read moreuntil one of my neighbors referred Garden Passages to us that we stopped our search. They were professional from the start to finish. Great communication, pleasurable experience at measurement, and the installer (I might add had to do his work amongst three other contractors.) did it with grace and extreme craftsmanship. Even after the fact when I needed some additional materials for surrounding wood posts they were there for me. If you need a gate in Southern California, this is the company you have to call.

Outstanding - definitely 5 BIG stars. We discovered GP through a neighbor who purchased 2 of their…read moregates several years ago. He was very pleased and would purchase them again. It is definitely a family business. David met us at the workroom, walked us through the process and endless options, helped us design our gates and provided a quote. Dave "Dad" came to the house to measure and finalize color and details. Christine handled all of the back office tasks, scheduling and on-going communication. Installation was executed perfectly by one GP's recommended installers (Terry). It was seamless from end-to-end. They are "statement" gates, definitely an investment, high quality and the perfect addition to our new 6 foot cut-face block walls. We love them - beautiful and functional.

Brian is a true craftsman, a dying breed in this fast fashion, mass produced disposables world…read more Despite that, his prices were very competitive. 1. Extremely responsive 2. Stuck to the timeline 3. Honest about the price 4. High quality work 5. Easy to work with and make adjustments Before, during and after pics below!

Fantastic job by Brian and Jerry! They worked with my flooring contractor to ensure tight…read moretransitions, and helped me with a beautiful design for the room. They were efficient, stayed on schedule, communicated well, added the caps I requested, and are well worth their reasonable price. They brought a fantastic finishing team in to custom match the tread and rail stains to my new floor. Easily ones of my best investments during my renovation. Give them a call if you're ready to "step up"!

Pike Stair was prompt in response to quote request. They were not the lowest cost not the highest…read morebut their desire to do what was best for our home and stairway redesign got us through the entirety of the project. Our project was not technically easy. Pike Stair was patient with me through the quoting process and delivered the final stair case on time and beautifully. Increasing the overall value of our home for the long haul.

This is more caution list to future clients:…read more Good: They can do everything u want. Woodworking is really GOOD until they F/up. BAD: Time frame will not be followed (2/4 week completion x2) Phone calls will be returned 2-5 days later F/ups will be tried to blame on customer. Painters/Stainers are NOT good ( can't mach your color even after 2 tries)( my house painter did it in 30 min ) Actual list: Check and double check contract ( specially mediation part) contract is designed to be in company's favor. Keep ALL records of times they show up,leave also phone calls and person u spoke with (all of them have short memory) and u will need this in court. PS reply: It's funny u don't remember me, are u in courts that much? But here is some memories for u in pics. Update: And yet for some reason u couldn't. It's funny that my painter stained and matched my wood doors on first try. But in any case I gave your company 2 stars ( I think I have been fair) and I did mention the guy that did woodwork was really good till he got to the top and cracked upper board. Plus your stupid comment that I need to redo floor to match height of your board . If something that I posted is not true and correct I'll listen, just remember- my phone has our conversations.

What great service. Tony came out looked at the repair early this week. Sent over the quote and…read morescheduled for today (Friday) . They just finished up on the repair. His guys were neat and clean and ensured I was happy. Great company to do any iron repairs.

Really good experience with Tony and his team for a gate repair and reversing the direction of the…read moregate opening. Good communication, showed up on time, and did quality work. Would not hesitate to use them again!

I couldn't be happier with the work Elevate Metal Co did in my home. From start to finish, the…read moreentire process was professional, smooth, and detail-oriented. They transformed multiple areas of my house with their custom metalwork. (see pictures below) If you're looking for a company that delivers high-quality custom metalwork with both beauty and durability, I can't recommend them enough. They truly live up to their name.

They recently installed new handrails in my stairwell, and they did an amazing job. Great…read morecommunication and quality work. I would definitely recommend the to friends and family!

I hired MFK to remove and replace an old balcony in my residence. Mitch visited the site and…read moreprovided me with a detailed written proposal and a reasonable price. He also accommodated my comments and the changes I requested on some work items. He was very professional and we had great communication through completion of the project, exchanging multiple email messages and phone calls. The crew was always on time, efficient and responsive to my requests and cleaned up well at the end of each work day. I also retained them to replace my damaged wood sidings and trims. Martin did a great job custom making wood panels for me as my residence is relatively old and no sidings matching the original ones were available in the market. They completed this job efficiently as well. I found this family owned business trustworthy and will continue recommending their services to friends and family.

I ended up hiring MFK for my deck after the contractor I went with never completed the project…read more Hindsight is 20/20, but I should've waited for Mitch and his team. They discovered things that weren't done properly and did their best to keep our costs down knowing that we were essentially paying twice to have the deck fixed. They finished in the time they promised and didn't even hesitate or push back when I asked them to address some minor details about the fence. They're professional, knowledgeable, communicative - everything you want in a contractor but usually can't find all at once. Highly recommend if you want a deck done right the first time.