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    Elite Plumbing & Drains

    5.0 (117 reviews)
    Closed 12:00 am - 5:00 AM, 8:00 AM - 12:00 AM (Next day)
    Updated over 3 months ago

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    Response time

    20 minutes

    Response rate

    100%

    Services - Elite Plumbing & Drains

    Drain installation

    Drain repair

    Gas line installation

    9 More Services

    Gas line repair

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Sewer installation

    Sewer repair

    Water heater installation

    Water pipe installation

    Water pipe repair

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    Recommended Reviews - Elite Plumbing & Drains

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    Ross K.

    What was supposed to be a 3-5 day repair, turned into a 5+ week repair. I don't really do bad reviews, but working in the housing sector myself, too much went wrong with this project that needs to be pointed out. There was a lot of inconsistency in communication, uncertainty of when work would be done, and lack of urgency for completing the repairs when we only have one shower; which still aren't 100% done. To summarize, the shower in my condo was causing a leak in the floor and we needed it looked at ASAP. I was referred to Elite by my parents who, much like the other reviews, had a good experience. Dannon came out to assess the leak within a day and turns out we needed to replace the waterlines, plus demo/rebuild the entire shower. We were given a project completion date to be about 3-5 days. The first two days went smooth and once the shower demo was complete, it was discovered that there was some water damage on the framing. Elite brought in a water mitigation partner (All Professional Cleaning LLC) to assess it that same day. After the water mitigation came into play, everything slowed drastically and Elite wasn't able to install the shower until that treatment was done. It took two weeks for the treatment to be conducted, then another 7 days to dry. Why it wasn't treated within the first few days knowing it would take that long to dry out, I don't know! During this time, we didn't get any help from Elite on making sure things stayed on track even though it was a partner they brought in. Another issue was trying to get Elite to send documentation for insurance purposes and for us to choose between shower options. I asked numerous times via text for the invoice docs, pictures, and the shower options, but I would either get them in pieces or nothing at all. Once the shower install could happen, we received the shower options the DAY BEFORE Elite planned to do the work. That next morning I get a call saying they can't come because the tub/shower is missing a few pieces. That pushed the install to a few days later and the trend of scheduling days to come out, but no work happening just continued. These days included delays in the deliveries, things wrong with the product when delivered, and not being upfront with us on what was in stock for them and what wasn't. It wasn't until the fourth reschedule did the install finally happen. While all this was happening, I'm driving back and forth from Moreno Valley to Ontario (30 miles) just to have Elite be a no show on days. Other issues along the way included a cabinet being broken during the drywall work and it not being fully repaired, the wrong shower-head being installed, plus the tub faucet/shower flange not being sealed. We were told they'd be fixed the following week, but once again it didn't happen with no communication on why they didn't show up. My wife and I are now at a place where we just accept that it is what it is. We do appreciate the fact Dannon was able to provide a clear understanding of the damages and helping explain everything to the insurance when it seemed he was getting pulled in a bunch of different directions. When work did happen, Elite's workers were efficient and did solid quality for the most part. However, with all the issues we encountered I don't think I'd work with them again nor refer them to other owners because a lot of the issues were preventative and are key for owners to keep properties running.

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    5 months ago

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    4 months ago

    1/16/2026...Great work from Duane. Repaired a leaking sink drain and a offset toilet.

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    Janet D.

    Thank you Jimmy for the 5 star review.

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    3 months ago

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    3 months ago

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    5 months ago

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    10 months ago

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    Janet D.

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    8 months ago

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    6 months ago

    Amazing service, came on time and wonderful service he fixed my tube without charging me , wonderful. I would definitely recommend.

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    6 months ago

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    7 months ago

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    6 months ago

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    4 months ago

    I had a water-leak detector installed. The price and service were excellent!! I will definitely use this company again!!'

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    11 months ago

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    Janet D.

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    6 months ago

    Awesome experience Dannon and Ernesto were very professional fixed my problem right away had my water flowing asap.

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    10 months ago

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    1 year ago

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    7 months ago

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    2 years ago

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    3 years ago

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    Janet D.

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    3 years ago

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    Janet D.

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    3 years ago

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    Janet D.

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    4 years ago

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    Janet D.

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    3 years ago

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    Janet D.

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    3 years ago

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    3 years ago

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    Janet D.

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    2 years ago

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    2 years ago

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    Janet D.

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    3 years ago

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    Janet D.

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    2 years ago

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    Janet D.

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    1 year ago

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    3 years ago

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    Janet D.

    Thank you Derek for the awesome review, we value your feedback.

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    4 years ago

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    1 year ago

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    2 years ago

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    2 years ago

    Great customer service when a called for a quote very friendly and helpful thank you for

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    4 years ago

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    Janet D.

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    4 years ago

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    Janet D.

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    2 years ago

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    Page 1 of 3

    Ask the Community - Elite Plumbing & Drains

    Review Highlights - Elite Plumbing & Drains

    Jorge made sure to take all the necessary precautions to ensure that we received the highest quality of service.

    Mentioned in 15 reviews

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