Please read below reviews: notice the dates? lol the owner is making fake accounts after my honest…read morereview. This review is difficult to write because I gave this salon multiple chances and truly wanted to support them as a Pasadena local, but what started as disappointment over birthday nails turned into concerns about sanitation, professionalism, pricing, and customer treatment. Please consider looking at the photos of my nails an hour after they were done. I initially overlooked things because there was one employee in particular who was very kind and I kept hoping my experience would improve. Unfortunately, after several visits, I began noticing issues that became impossible to ignore. I observed sanitation and maintenance concerns that made me uncomfortable, including openings in walls with exposed plumbing, tools appearing to be reused between clients without proper visible sanitization, and a communal nail brush in the bathroom that was later used during service. This raised hygiene concerns for me personally. My birthday appointment was the turning point. I specifically requested Serena. During removal, my nails chipped significantly and I felt the service was rushed. I requested nail strengthening treatment and a simple French tip, but the final result was thick and not what I had asked for. When I politely said I was unhappy with the outcome, the response immediately became uncomfortable. Cameras were repeatedly referenced even though I was simply discussing the result of my nails and not disputing what happened. I was told that whatever I chose next "better be right" because they did not want me returning unhappy later. The repeated references to surveillance felt unnecessary and unrelated to the issue I was trying to address. There were also concerns about pricing. The posted pricing showed removal and regular polish charges, however I was charged more than expected and left confused about the final total. The polish reportedly applied "free of charge" did not feel free when the overall bill had already increased. After payment there was little acknowledgment, no effort to resolve concerns, and the interaction felt abrupt. When my husband later tried to discuss the pricing and service concerns, the conversation escalated further. Cameras were referenced again, we were directed to contact the owner, a phone number provided was unreachable, and the situation became increasingly hostile rather than solution focused. At that point it stopped being about the money and became about customer treatment. I gave this place multiple chances because there were staff members I genuinely liked and wanted to support. Unfortunately, I left feeling dismissed, uncomfortable, and disappointed. I would encourage management to focus on professionalism, sanitation transparency, customer communication, and handling feedback without escalation. For those looking in Pasadena, I would personally recommend seeking a salon with clearer pricing, stronger customer service, and a cleaner environment.

I got to L'ami faithfully and always get my nails done by Serena! She is amazing and makes my…read morePinterest dream nails a reality! If you need a new nail place this is the one!! Ask for Serena you won't be disappointed

I have been going to Karen at Polished Nail Studio at least once a month for my manicures and…read morepedicures for the past two and a half years, and I truly could not be more pleased. In all that time, I have never once been disappointed with her work. Her attention to detail is impeccable, she has a beautiful selection of colors, and her prices are incredibly reasonable for the quality of service she provides. Karen has completely transformed my nails, keeping them healthy, beautifully maintained, and consistently polished to perfection. I receive compliments on my nails all the time, which is such a testament to the care and skill she puts into her work. Beyond her talent, Karen is incredibly warm, friendly, and personable. Every appointment feels relaxing and enjoyable, and it is always such a pleasure spending that time with her. After two and a half years of consistently beautiful manicures and pedicures, I would not entrust my nails to anyone else. I cannot recommend Karen enough!

Exceptional Service by Karen!!! Quality is great. Super…read moreclean!! I finally found a place where I can have a conversation with my nail lady. She doesn't care if I'm only doing mani pedi on all appointments now. I would get judged in other places when I don't buy all the bells and whistles. No judgement here. Very quiet two stations place so you need reservations for sure. Don't walk in.

I had a 15% coupon they gave me, but when I tried to apply it at checkout, they charged me right…read moreaway and told me to just use it next time. Okay, fine. Shortly after getting gel, my nails started breaking off one by one because they buffed them down way too much. I specifically asked them not to grind my nails too much to avoid weakening them. They also charge $10 to remove remaining gel that they applied, even if you're getting another gel service with them -- most places waive that fee if you return. When I called to share my concern, the owner yelled at me not to come back and hung up.

I love coming here! They always do a great job I always get what I ask for. They never disappoint…read moreme. Great music. The vibe is here P.S I always leave with a smile on my face .

I'm the type of person where if I love something, I stick with it. No switching, no experimenting…read more I'm loyal to the end. Ride or die. That's exactly how it is with my nail tech, Hanna. She's been doing my nails for the past five years, which basically means wherever she goes... I go. So when she started working here in Pasadena, I happily followed. This nail salon is spacious, clean, and the customer service is always top-notch. The owner, Giang, is wonderful. If I ever call and miss her, she always calls back quickly. Both she and her husband are incredibly kind, welcoming, and make you feel like a valued customer every time you walk in. All the staff here are friendly and professional. Even though I personally stick with my girl Hanna, I constantly hear great things about the other nail techs as well. Parking-wise, there are a few curb spots right in front, but if those are taken, there's plenty of parking in the plaza next to Domino's, which makes it easy. I love the ambience, the professionalism, and the overall welcoming vibe here. Truly grateful to be one of their customers. Safe to say I'll be coming here for a long time.

I've been coming here on and off for 15+ years and despite the ownership changes, this place is…read moreconsistently a good bargain. Highly recommend the $45 deluxe pedicure for the callus remover, hot paraffin wax, long massage, including hot stones! With regular manicure, my total was $65, not including tip. Polish is a consistent good application.

I came in in the afternoon to get the gel job on my toenails removed. No appointment? No problem. I…read morehad the gel applied nine weeks before. It had originally been beautiful, but had grown out. I could'nt get it off. It took four passes with a buffer to get the gel off of my nails. But it happened. And then they trimmed my nails. I felt so relieved. Excellent job at a bargain price. Many thanks!

My nails were chipping not even 24 after service, wound not come back! They do now know how to do…read moreFrench tip and will lie to get business!

ive been coming to jasmine spa for over 8 years and heidi is my go to for pedicures! she is…read moreabsolutely the best--so meticulous, no frills, and super fast. im literally willing to drive 50 min one way just to come book with her! the studio is very clean and all the staff are polite. would highly recommend

10/10 Experience! I…read morecame to Jasmine Nail Spa in Pasadena for a pedicure as I officially step into my soft girl era , and Hannah was absolutely amazing! From the start, she was sweet, welcoming, patient, and incredibly knowledgeable. She walked me through the entire process, answered all my questions, and continuously checked in to make sure I was comfortable and happy with her work. She gave me plenty of options while also offering her expertise on which tones and colors she thought would complement me best--and I really appreciated that. The shop got a little busy while I was there, but I was impressed by how all of the technicians handled the crowd with style and grace. Most importantly, Hannah never made me feel rushed. She continued to give my pedicure the same level of attentiveness, accuracy, and care from beginning to end. She treated me like a paying client who deserved her time, and that stood out to me. Great service, great atmosphere, and an even better first experience. 10/10. Hannah, I'll see you in one month! The soft girl era has officially begun.

STILL LOVE IT HERE. I moved to San Diego then back to Pasadena.. all these years later & Beauty…read moreNails & Facial is still the best place. I said what I said!!!

I went in and got a pedicure I loved the shape of my toe nails exactly what I wanted.read more

Got gel manicure for the first time at this location. My was meticulous and my nails looked…read morePERFECT. My main feedback was she was a bit rough with the cuticle trimming, and the nail bed for two of my fingers were irritated / in pain :( But my nails look flawless so the pain is worth it... 1-hr parking in the garage behind the building. Booked a same-day appointment through Square Go app. Will be back but will ask them to be a bit more gentle!

Finally found the one!!! I used to go to a nail salon that had plenty of free parking but was not…read morethat good (long story). Found another one that was pretty good but was so hard to find free/street parking and you will have to resort to a $12 parking lot. Finally a reasonably priced place with great service, and lots of free parking. Only down side is they don't have matching gel color with regular polish but if you don't mind your mani color not matching your toes then yeah (I've been choosing black ever since). Another great plus for me is they let me watch my Korean shows in peace and do not force me into one word conversations. And did I mention their service!?! Always a gel mani but not a broken nails since and i've been going for months now (crossing fingers).

Came in wanting my inpso and Olivia did an amazing job. The amount of care taken to make sure that…read moreI was okay with every step of the process. She was able to incorporate her own twist as she saw that the inspo was a bit lacking. I'm glad that I put my trust in her and my nails turned out amazing. Not only fast but also detail oriented which is a plus. She also helped fix my broken nail and was gentle in doing my nails. The vibe was clean, modern, and aesthetically pleasing. I felt so at ease throughout the process. Booking is also very easy. I will definitely come back!

Ever since I was introduced to this place I haven't left. The staff are so professional and…read morethoughtful. I usually go to whoever is available and have never had issues with the nail techs who have done my nails and pedi. They've even suggested helpful tips to the way I do my nails which have worked well. Hard gel overlays are the way to go! Thank you ladies and shoutout to Evelyn for doing such an amazing job! You are very talented. Would highly recommend this place and their tools are clean.

Booked a gel pedicure here and was randomly assigned Nhi! She is soooo sweet and did a great job --…read moreI will come back for sure. She was super gentle in removing my previous gel manicure by drill. I got a cat eye and she made it soooo sparkly and glowy. It's an extra $20 for cat eye but honestly so worth it. Their cat eye gel selection is really nice - they have so many colors to choose from and they only use high quality Asian gel brands. The salon itself is really big with a ton of stations and very busy. I was able to find street parking nearby pretty easily at 4pm on a Friday.

This place is a hit or miss. It all depends on the nail tech and there quite a few poor ones so be…read morecareful. I've had a nail tech who didn't know how to do french nails. Another one who put way too much polish that my nails couldn't dry. And others who are unsanitary when doing my nails.