I'm here visiting my best friend from California and told her I wanted to try a head spa. This was my first experience and it was AMAZING. We both did the Diamond package and loved it. Very relaxing, quality products that smelled devine, room was clean, staff is very friendly and accommodating. Highly recommend for anyone looking to pamper themselves or a loved one. read more

Elite Lashes - Eyelash Service Near Me - San Antonio, Texas

This was at the Stone Oak location. Can't find their yelp page so I'm using this one. I got the Japanese head spa treatment. At the beginning of my appointment I signed a form. One of the questions was "do you consent to being videoed for social media". I wrote no. I go into my appointment. They're doing their thing. I had an eye mask put over my face. The experience was very relaxing. They take the eye mask off me and I open my eyes. There is a camera being shoved in my face. I was being filmed without my consent. This was very upsetting to me because I explicitly stated that I DO NOT want to be filmed. This experience left a very bad taste in my mouth. I will not be going again. If I cannot trust them to honor my privacy, I cannot trust them with anything. read more

I had the most amazing Japanese head massage. I booked the herbal option. They have a few to choose from. I was greeted warmly when I arrived. While filling out forms, I was offered drinks and snacks. They do have wine and liquor. I was taken back promptly. I like that the questionnaire asks about your preferences and they follow them. Phoebe did a great job. My message was relaxing. The water was the perfect temperature. The music was soothing. I especially liked the aromatherapy. While getting my hair dried, I was given herbal tea and a snack (cookie). They do offer other services. It was easy to book an appointment online. The place was clean. Parking is on site, but shared with the other businesses read more

Elite Lashes - Eyelash Service Near Me - San Antonio, Texas

See all

For the cost ($120 for gold), I expected a relaxing experience. I had been looking forward to trying this for months. It felt that every stage was rushed, and the motions were rough and not soothing or relaxing. The experience felt perfunctory. Shampoo just squirted on your head. I didn't know what was coming next, even though I shared that it was my first time and that I'd like updates. I felt that my therapist was pausing/tapping on her phone. Afterwards, I noticed the phone stand and that she was wearing an earbud. Which would be totally fine, if the experience was good. At the end during the blow dry my hair was getting ripped through with the brush while wet which damages your hair. I spoke up and she was very careful from there... The front desk person is very kind and welcoming. And the environment is clean. They ask via text and email for a review and I did not receive a response read more

I should have read the reviews prior to going here. My first and second experience were great. I had an eyebrow wax and was advised by my technician to try a lift. I booked it on my next visit. The day before my service the reception called me and said that my technician would not be there but wanted to provide someone else. I missed the call but returned the call right away. The reception advised I had no appointment for the next day and I had assumed that my appointment was cancelled. I rescheduled for the following Saturday. I was then charged a no call no show fee of the full price of service the next day. I called them right away and they stated that the owner would call me that day to resolve the issue. I did not receive a call and followed up 3 days later. The reception once again said that a manager/owner would reach out to me. I received a text stating that I would have to dispute the charge with my bank because their system would not allow it. As someone who worked in banking that's not how that works. I won't be returning and warn others to not provide this business with your credit card information. They also cancelled my appointment without my knowledge for the next week read more

See all

In response to the owner's response to my Google review, I believe this review is related to their "core services," as the front desk is a huge part of those services. I walked in to this establishment this morning at about 11:15 am. I haven't had eyelash extensions or eyebrows done in years because the eyelashes came out after a few days and the microblading that was done years ago, from what I understand, causes scarring. Please note these services were done at other establishments and not Elite Lashes. Enough said about the past. Now for my experience today with Elite Lashes: I was really excited to get some information to try lashes and eyebrows again. So I went in with a really positive attitude. I was greeted at the front desk by a young woman. I called to verify that her name is Gracie. I told her I had a lot of questions and she said she could help me. The place was busy, people waiting, some getting checked out, etc. The phone was ringing too. The young woman answered a few of my questions but being a courteous individual, I told her she could help the person on the phone. I also told her she could help the woman who was waiting to be checked out. During the phone conversation, I started chatting with the woman being checked out to get more information from her about her experience at this establishment. All customers seemed to be very pleased with the services offered. Unfortunately, I went from being a patient and courteous customer to an unimportant customer because the young woman went on to help even more customers. I appeared to have lost her attention completely. I finally gave up waiting to ask more questions because her attitude started to decline as my questions kept coming. I politely said, "I think I have all of the information I need. Thank you." She actually responded and advised me to give them a call if I had any more questions. I then walked out. I felt sad and realized that if I'm going to pay that much money for services, I need to be treated with a little more respect and importance. As my husband put it, "They should be kissing your..." I agreed. So, for my upcoming trip, I will buy some fake lashes from Walmart and continue using Just For Men for beards on my eyebrows, save myself a fortune, still look okay, and avoid any further attitude from rude employees. I'm sure whoever responds to this negative review will explain it away as I've seen on previous negative reviews here. This makes it even more apparent that for me this place is to be avoided. Thanks Elite Lashes for saving me a small bundle. Wow! Update. I just received a phone call from Gracie. A very confrontational phone call addressing this review. Phone must have been logged from my call to request her name. My review hasn't even been posted an hour. Gracie used words like, "I'm sorry you feel." Well, It was not how I felt, it was how it happened. I asked Gracie not to call me again and I hung up. Very unprofessional. Don't stalk people who leave reviews. Creepy! Elite Lashes - Alamo Ranch (Owner) 3 minutes ago Thank you for visiting our establishment and for taking the time to share your feedback. We apologize for any inconvenience you experienced during your visit. Our receptionist, Gracie, was genuinely trying her best to assist you while also managing a high volume of in-person clients and phone calls, especially during our busy weekend hours. We understand that you had many questions, and while we strive to provide personalized attention to every guest, it is our priority to ensure a smooth and efficient experience for all customers, both in person and on the phone. In cases like this, we encourage customers to explore additional information on our website or reach out via email for a more in-depth conversation. We are always happy to provide the details you need. That being said, we want to clarify that your review does not reflect the quality of our services, as you were not a recipient of them. While we respect your perspective, we believe a one-star rating based solely on a busy front desk interaction is both unfair and not representative of the quality of care we deliver to our clients. We aim to provide transparency and fairness, and we are reporting this review as it appears unrelated to our core services. If you have further questions or concerns, we welcome the opportunity to address them directly and work towards a resolution. Thank you, Elite Lashes Managing Team read more

Head spa was horrible the technician just scrubbed and scrubbed my head. Used no tools as they have in previous sessions (lower package). They didn't let me know that the technician was new and I had a higher package then before since it was Valentines Day and the experience was not anything compared to what I've received prior for a lower package. Talked to the manager and she would only offer me $20 off next session that's not even enough to cover tip that is asked. They shouldn't have new technician handling higher packages. Vday present ruined and not cheap either read more