Rude front desk. when I wrote a review about my experience on their website I got a call from the…read moreperson that was rude who continued to be rude to me telling me that she was not rude to me! what??! then they wrote a reply to my review telling me that my issue was that they couldn't accommodate my appointment because the person I wanted the appointment with was fully booked and busy. No, not the point. the point was the rudeness and condescending tone.

Be very cautious when getting bleach here. I trusted the process and ended up with severe damage --…read moremy entire right underside is visibly fried and missing. I'm not naming the stylist because she is genuinely kind and gives great haircuts. But she talks a lot during appointments and seems to lose track of time, and I believe that's exactly what happened here. There was no timer used, and my hair was washed out in sections, far too late. From the beginning, I made it very clear that avoiding damage was my top concern. I even said I'd rather tone darker and use less bleach if needed -- and that was totally ignored. After the rinse, I parted my hair for the cut and immediately noticed stringy, broken strands. I panicked and expressed my concern, but was told this was "normal," which I know from past experience it is absolutely not. I continued pointing out the damage, and rather than acknowledging it, the stylist became visibly annoyed and shifted the conversation to distract me. I was devastated -- and still am. I only received a 10% discount and a take-home treatment, which I honestly don't think will help at this point. I paid $278 and was in the salon from 12 to almost 5 p.m., which is excessive, especially considering my hair isn't even that dark anymore. It had grown out to medium brown with some coppery foils left -- this shouldn't have taken that long, and it definitely shouldn't have left me with missing hair.

OMFG!!!! What a complete waste of money. I had an appointment with Vanessa to have her try &…read morereshape my haircut. She HACKED the living sh*t out of my hair!!!! 1st time anywhere that I've walked out without leaving a tip. I still can't believe that I actually paid for the cut. Can't stop crying.

I have been searching for a hair stylist who is knowledgeable and up to date with blonde…read morehighlights, low lights and root retouch and I finally found the best!! Terrie C is amazing, understanding, a great listener and really delivered exactly what I wanted. I also love the convenience of online booking. Great salon, beautiful color, fantastic color and cut!! My search is over!

I've been a loyal client at Monteiro Beauty Lounge for as long as I can remember, and for the past…read more10 years I've trusted Tiago completely with my hair. That alone says everything. The entire team is incredible -- professional, warm, and truly attentive to every detail. Every visit feels consistent, welcoming, and impeccably executed. It's not just a service, it's an experience you can trust. I recommend Monteiro Beauty Lounge to everyone looking for excellence, care, and results you can rely on.

Hace poco alguien me recomendó este salón ya que " les importaba tener un pelo heathy…read more Les cuento mi experiencia, fui super emocionada ya que me iba arreglar mi pelo para mi boda, me atendio Julie Verson, al principio todo bien, me ofrecieron agua ya que estaba con malestar, le dije a Julie que me había tinturado el pelo hace dos meses, le dije que queri aun natural y unas mechas. Tambien pague por un tratamiento que cotaba casi 100 y que tocaba dejarlo en el pelo por 5 minutos, asi no fue; asi como puso el tratamiento asi mismo me enjuago. A la hora de ver mi color fue terrible, me lo dejo literal seco, partido, ademas se dedico a sacar y sacar mecha, el solo te va a decolorar y hace un belayage de la nada. No vi dimension entre la base y las mechas, entre mas decoloración mas te cobran. no juega con los colores. Yo tengo muy poquito pelo y aun asi me cobraron 700 . Yo lo pagaria si estuviese SATISFECHA pero realmente me dio pena hablar con ellos y tambien no soy de discutir, simplemente NO regreso. No pierdan su tiempo y dinero en este lugar, la actitud de la recepción y de las personas alrededor se creen mas que tú, no te hacen sentir bien inclusive que les estás pagando por un servicio.

Susanna is the owner and she used to work in an upscale hair salon near downtown Boston where I…read moreused to be a regular customer since almost 20 years ago. I just moved back to Everett, MA after being away from the US for 8 years. I stumbled into Top International Hair Salon since it is very close to my house but I knew nothing about this place. To my surprise, I found a familiar face! I was confident Susanna is a capable hairdresser since the place she used to work has very high standards; Susanna was not my hairdresser at the other place. So, I got my hair cut from Susanna and I was more than pleased with the result! My haircut costs $25 but it's $30 for women; they will wash your hair before and after. Well, I used to pay $40 for a haircut in Boston and I am paying less now, traveling less and getting the same quality! Oh, I always bring some photos of mine showing my hair when it was short whenever I go to a new hair salon, and I never had any issues with any new hairdressers. My hair grows really fast and I will be going back to see Susanna every 3 weeks.

Top International salon? Come on now, what's up with local places calling themselves…read moreinternational? And this place is definitely not top or even mediocre, but below average, when it can't even get a simple haircut right. I told the woman there to cut off just one inch and give me a few layers in the back. She chopped off 3 inches and gave me way too many layers that it look so shredded. Damn if I'd told her 3 inches, she probably would've given me a cut so short and puffy that I look like a chia pet.

Got a massage here last weekend at 10am. When I walked in, two stylists hanging out at the front…read moredesk looked me up and down before asking how they could help me. Nice. My masseuse was nice and sweet, but her massage room was a little disappointing... you could hear everything going on outside in the salon area and the stylists chatting outside. Also, the towel they placed on the head rest was dirty and smelly. (I'm kicking myself for not saying anything) The sheets seemed a little sticky, that they hadn't changed them before I arrived. The massage therapist was wonderful and really had a nice manner and I liked my massage a lot! I did find it difficult when she followed me to the front desk, watched me pay and waited for her tip. I wouldn't go back, but it's not a terrible place.

Brianna Lombardi is a god send. Before coming here I attempted to get my hair light at not one but…read moretwo professional hair salons in Boston on Newbury Street just for me to come out of them with crazy looking hair. The first place turned the bottom of my hair blonde when I asked for a light brown balayage and the color was really patchy. The second place I went to for a color correction gave me GRAY highlights when I asked them to make my hair blend better. Then by a recommendation I can here and got my color fixed by Brianna and my hair now looks fantastic!!! My hair is now beautify blended and a beautiful warm golden blonde shade that matches my darker skin tone great. If you are trying to go from dark to light, go to Brianna. She's very experienced and personable. I believe she said she has been working as a hair stylist since she was 18 or maybe it was younger than that. The point is that she knows what she is doing.

Really love this salon and the stylists! Going on several recommendations, I called the Hair and…read moreColor Studio on Main St in downtown Gloucester. Making an appointment was quite easy after I'd described what I was looking for. When I arrived for my appointment, I was offered my choice of assorted coffees, teas & freshly baked goods. My jacket was hung & I was given a tour. The salon is quite lovely. Each time I've been there, the staff has always been friendly, thoughtful, patient, & helpful. They're a real team of skilled pros. After I've spoken w/Kelly or Elizabeth at length, they asked questions & made recommendations based on the shape of my head, texture of my hair, preferences, & other factors. They really took their time working w/me & /(the other clients, I noticed, many of whom I know). Then they brought me back to the soothingly dimly lit shampoo room. They played soft music & explained the products they were using before they began shampooing, thoughtfully checking my comfort level w/the water temp, etc. The bonus is that they give you a Wonderful head & neck massage while they're shampooing & conditioning! Next come the warm towels on the neck--ahhh! How luxurious! They cut & styled my hair, making light conversation w/me and the others in the salon. They gave me tips & guided me through every step of the way. I loved my hair & have gotten many compliments & inquiries. And, to boot, the prices were so reasonable. The stylist explained to me that their notes go directly into the computer, "so we can keep track of what we did step-by-step & the results. Then next time, we can either duplicate that or make adjustments." And, they all work together as a team, so if my regular stylist isn't available & I'm in a pinch, one of the others can pick up from there. They also help each other throughout the day. It's "A Paul Mitchell Focus Salon" & the owner, Catherine is also a National Educator for Paul Mitchell. All the stylists have ongoing education which translates into the latest techniques & styles! It's been quite a pleasant, satisfying experience each & every time, & they have a wide range of services that I'll be trying. I am so happy w/that I wish I'd come here sooner!! (--Would have saved me a lot of time, $$$, & aggravation). Parking is at the metered street level, so plan accordingly.

This salon is fantastic…read more I walked in there a few days before Christmas and was very happy to book an appointment with Kiley later that afternoon. I had heard a lot of wonderful things about this salon, and Kiley specifically, so I was SO happy to be able to book an appointment with her. She really listened to me when I described to her what I was looking for in a hair style and we agreed on a layered, angled bob. She did an amazing job. I LOVE it. The salon is beautiful. Kiley gave me a little tour of the place before I sat down to get my cut and I loved the design. It was very warm and comforting to be there. The staff all seem really happy to be working there and working with each other. It really instilled confidence in me as a client knowing that the stylists are happy to be working there. After Christmas I went back for color and again, Kiley did a fantastic job. I was so happy with the results. It was exactly what I wanted. I think that if you're looking for a new salon, I definitely recommend The Hair and Color Studio. They're a very busy salon, so definitely call for an appointment first. But I promise you that you'll be very happy with your hair when you leave.

Mandi is the best stylist in greater Boston. Smart, compassionate , always pleasant & the work is…read morethe best! All the ladies in the shop make every visit interesting. My favorite is when her husband comes to visit. what a great guy!

Never received a call back, even though I was promised one. i also left a voicemail which was never…read moreresponded to. Terrible business ethics and a great way to lose customers!

Maria, as usual, gave me great hair cut. Simple atmosphere, very clean. Friendly staff.read more

I dyed my hair there few days ago, at the beginning it was fine, then I went home and I realized…read morethere was color on my neck and ears! It is still happening now! This is my bathtub after I took a shower, now the color is everywhere on me and my bathtub!!! I don't know what kind of product she used on me, it's driving me crazy because I cannot even clean up myself!!!! I went there with my friend, and she even asked my friend to blow her own hair so she can help another customer?! Never seen a hair salon like this, and she didn't even apologize afterwards. If you want to be mad like me and my friend, please go ahead.