I saw Dr. Brian Peterson at Infocus Eyecare in Ormond Beach. Not only did he give an excellent and…read morethorough eye exam, he was a very pleasant and caring person. The optician side of the business was great, too. I want a specific style of frame (aviator with wrap-around temple piece) which are common anymore. They were able to source them and I had my new glasses in a week and half. I am not sure why there are some bad reviews from California. Perhaps they are reviewing a different company there with the name Eye Design Eyewear. The business in Ormond Beach Florida does not use that name anymore, and Yelp should adjust its site accordingly.

A sad story: broken eyeglass frame, from out of town, no prescription. Kathy and Missy repaired a…read moremangled frame and reset frames. Wonderful service! Thank you, Jim

The Ormond office was ok. Couldn't get into the Palm Coast office sooner so they had an appointment…read moreat the Ormond office right away. It took a little long as they were under staff, but that was fine. Just glad I got an appointment. Everyone is great and nice.

Found out I had cataracts and at the time was told to wait a little longer. Well a little longer…read morecame and now I'm in the process of getting them taken care of. The original Dr I saw is not there any longer so I've only seen Dr Hess and Dr Kline. I would recommend them both. Friendly, caring and answered all questions.

At 74, I've had maaaany opticians mainly because they get old, retire, die…read more Doc "I", tied for 1-2 because he's as good as my last and he was great! Little tough commute from FL to PA for optometrist so........1-2. 5 plus stars! Wife is patient of Mrs. "I", very satisfied.

I asked them for my contact lens prescription and instead of saying they would send it out to me…read morethey started arguing with me about their procedures. And then accused me of arguing with them. This is after paying hundreds of dollars just to get an eye exam by an optometrist not even an ophthalmologist. The Doctor was ok But examined me without checking my eye first to see if there was a lens in there so she had to start over. And why does a simple eye exam take an hour and a half? The staff needs proper training on how to deal with customers. I am not going back there.

This was my first time here and with Dr. Cary. He was very thorough and gave a very compleat exam…read more He is under Florida health care as well. Helps to defer the cost. Overall a great experience and I will be scheduling the rest of the family for there exams.

My family has been going to Dr. Cady's office for a few years and we have finally determined the…read moreoffice has a chronic scheduling problem with wait times often exceeding 90 minutes. Dr. Cady is nothing special and his assistant immediately became hostile towards me when I questioned what my insurance covered. She was aggressive and refused to even look up the information to verify what I was saying. It was unbelievable and although he didn't see how nasty she was he still condoned it when I alerted him of her hostility. They lost 4 patients today. I highly recommend avoiding this office if time is of value to you and you want quality contact fitting procedures.

BANDITS! They took my $55 Co-pay, did an eye exam, told me I need a stronger prescription and need…read morenew glasses. They documented MY prescription in their records. I need the prescription so I can get glasses. All they have to do is print the prescription. They won't do it unless I give them $75. They want $75 to print my prescription. THEY SUCK!!!!!

Very friendly professional staff and the Dr. Is great. Procedure was explained and quick and…read morethorough.

I went here to get a contact lens exam. While Dr Keesling was nice enough, can't say as much for…read morehis staff. They were extremely rude & condescending. My husband & 9 year old were waiting for me to get my exam & the office staff spoke badly about people (very loudly). They obviously wanted to be heard. I waited over one week for my trial pair of lenses. I had to call them & tell them that I needed SOMETHING. We ate $140 (the cost of the exam + the cost of the trial pair of lenses). I refuse to go back there. I will go elsewhere to get another exam so I do not have to go to that office again.

Super place. The doctor was great with my son. They have always been helpful with all our…read morefamily's glasses. They really know how to give great customer service.

This is a great group and the team moves you through for a compleat exam. This is under Florida…read morehealth care as well. Helps to defer the cost. They have an optical area as well and give a discount that makes them competitive with others in the area. Overall a great experience and I will be scheduling the rest of the family for there exams.

My wife and I have been coming to this optometrist for years. The hours are challenging at times…read morebut they will get you in. The staff is nice and the optometrist is very good. Recent changes in FHC insurance may make us move next year for our annual visit.

I have a very similar story as the other dissatisfied customers. I also was seen by dr caddy (use…read morethat term loosely) was completely checked out had a script for glasses that could be purchased right there. Of course for convenience I got a estimate to replace my lenses with the new script. Th price was off the charts and I would be without my glasses for 4 weeks. Decided to shop around. Thank god. Went to vision one. They were so nice replaced frames and glasses for a third of the price and had them ready in a week. When I tried them on my vision was worse than my old ones. I said you made them wrong. They check the script dr caddy wrote and said they matched perfectly. Told to go back to caddy and have him recheck. Which I did and he had wrote the wrong script. Rewrote new and went back to vision and they were nice enough to redo for no charge. That was in June 2022 I'm just glad he's not a commercial pilot. Never going to use this guy again.

I really love the eye doctors here. They do a great job and the location is very convenient as well.read more

Unfortunate, because of how much I enjoy the doctor and how nice he is that their front desk staff…read moreis so rude and incompetent. Both the gentleman at the front and the receptionist (who barely would speak to me) were both unwelcoming and rude.When speaking with the gentleman to order my glasses when asked the basic question of what can I add on he waved around a list and wouldn't answer my question and when I asked to read it he shoved it at me and said "can you read this?!" And showed me the paper with the abbreated add ons. At that point I shut down and dont want to pay to add anything on, I'm not going to spend my money here. He was extremely rude to both my husband and I to the point where we both shocked and said something back to him at which point he apologized and he had to correct himself and take back what he said. After confirming my glasses we leave and as we are buckling our son in, he proceeds to follow us to the parking lot demanding I pay an 80 dollar bill that had not been disclosed before, never had to pay anything before the appointment and no one ever said anything until I left the building, so insane which is very unfortunate considering how great the dr is.

I stopped into the store late Saturday night with my son, and we were greeted by Tricia. What could…read morehave been a quick adjustment turned into an experience that truly stood out because of the care and attention she gave us. Tricia took the time to properly adjust my son's glasses, but she went far beyond that. She patiently explained the different lens options available, helped us understand ways to better protect the glasses and extend their life, and made sure we felt informed rather than rushed. Even though it was late, she treated us with kindness, professionalism, and genuine care. What impressed me most was how willing she was to go above and beyond to help us. She made us feel valued as customers and showed the kind of dedication that is hard to find. Employees like Tricia make a lasting impression, and I wanted to make sure her hard work and excellent customer service were recognized. She is truly an asset to your team.

Biggest time wasters and the most frustration I've ever experienced in ordering glasses over the…read morepast 40 years. Two thumbs down for the retail side. They are highly unprofessional and poorly managed. The optician side is marginally better. Severely disappointed in the lack of service and low quality received and will never use them again.