Their staff is RUDE, RUDE, RUDE, and incompetent. Zero customer service. I have asked them on FOUR…read moredifferent occasions to have mine and my husbands records faxed to another Dr and they have yet to do so. I tried asking again today and was constantly interrupted by the woman who answered the phone. She would not let me get a word in. I guess I need to go to the office and have a come to Jesus meeting with them.

February 13,2023 was my initial visit to this practice .I was pleasantly surprised with the…read moreprofessionalism of the staff I was given a though exam and was diagnosed with corneal edema , something that was missed at Vision One in Port Orange .I highly recommend this vision center

I can't even begin to explain how incredible Dr. Heck, Susan and the entire staff at Volusia Eye…read moreAssociates are. We made an appointment for what we thought would be a routine adjustment to my husband's glasses. Dr. Heck quickly discovered what may be an urgent, underlying issue, counseled us and recommended further testing. Her initial findings and diagnosis ended up being absolutely as indicated, and she essentially saved my husband's life. Everyone at Volusia Eye Associates is caring, helpful and eager to do anything to make your visit as pleasant as possible. From the friendly greeting the moment you enter, to the gentle technicians performing procedures and the incredibly comforting bedside manner of the Doctor, we couldn't ask for better service! We highly recommend Dr. Heck and Volusia Eye Associates. Such a wonderful group of professionals!

These guys come highly recommended in my circle of friends it seems to be a local favorite and…read moreafter dealing with the staff it's no wonder why. This group of professionals are very responsive and provide a very high level of services. Once you confirm your appointment the communication is outstanding with follow up reminders and online check-in, this attention to detail continues after your visit. It's very nice to deal with a medical office that puts its customers first...

Before I made my appointment, I confirmed what my out-of-pocket cost would be and then when I got…read morethere for my appointment the amount was a lot more. I'm so glad I asked before the exam started so I could cancel the appointment.

I have had nothing but excellent service and care from this group. Whether routine checkups or…read moremore recently for an emergency checkup on an injured eye, they are reponsive, professional and provide excellent care. I would highly recommend them to anyone seeking great eye care.

I really love the eye doctors here. They do a great job and the location is very convenient as well.read more

Unfortunate, because of how much I enjoy the doctor and how nice he is that their front desk staff…read moreis so rude and incompetent. Both the gentleman at the front and the receptionist (who barely would speak to me) were both unwelcoming and rude.When speaking with the gentleman to order my glasses when asked the basic question of what can I add on he waved around a list and wouldn't answer my question and when I asked to read it he shoved it at me and said "can you read this?!" And showed me the paper with the abbreated add ons. At that point I shut down and dont want to pay to add anything on, I'm not going to spend my money here. He was extremely rude to both my husband and I to the point where we both shocked and said something back to him at which point he apologized and he had to correct himself and take back what he said. After confirming my glasses we leave and as we are buckling our son in, he proceeds to follow us to the parking lot demanding I pay an 80 dollar bill that had not been disclosed before, never had to pay anything before the appointment and no one ever said anything until I left the building, so insane which is very unfortunate considering how great the dr is.

I went there after being told by another doctor at Premier eye that I had a double eye infection…read moreand that I would probably need almost immediate surgery after being seen by Dr. Grossman. I was told I do not have an eye infection and surgery wasn't necessary just to keep an eye on things. This eye Institute was immaculately clean. They really treated me with the upmost respect and Chelsea did all my pre-examinations explained everything as she went along and then I saw Dr. Grossman, who was extremely nice and understanding about my anxiety and what I had been told the day before and did not put me through any unnecessary testing, but was able to completely reassure me that I did not have an double eye infection. I would highly recommend this office. They got me in almost immediately and gave me reassurance.

The actual cataract surgery was very good. My issue is that I was overcharged significantly and…read moreit's now months later, and I am still waiting for the refund of over $500. My insurance should have been better verified so that I did not spend nearly a $1000 for a procedure that should have cost less than $250. When I returned for the second eye, they were going to charge me again until I explained that I had already overpaid with the first eye. They then applied the overcharge to the second eye. I am still waiting for the remainder to get refunded. My first surgery was April 2, 2026. My second was April 30, 2026. It's now June 17th and it may still be another month before I get the overpayment back.

I've been going to them for years. I have complicated eye conditions they have given me excellent…read morecare. I have a medical background which helps me discern good care.

I saw Dr. Brian Peterson at Infocus Eyecare in Ormond Beach. Not only did he give an excellent and…read morethorough eye exam, he was a very pleasant and caring person. The optician side of the business was great, too. I want a specific style of frame (aviator with wrap-around temple piece) which are common anymore. They were able to source them and I had my new glasses in a week and half. I am not sure why there are some bad reviews from California. Perhaps they are reviewing a different company there with the name Eye Design Eyewear. The business in Ormond Beach Florida does not use that name anymore, and Yelp should adjust its site accordingly.

A sad story: broken eyeglass frame, from out of town, no prescription. Kathy and Missy repaired a…read moremangled frame and reset frames. Wonderful service! Thank you, Jim

At 74, I've had maaaany opticians mainly because they get old, retire, die…read more Doc "I", tied for 1-2 because he's as good as my last and he was great! Little tough commute from FL to PA for optometrist so........1-2. 5 plus stars! Wife is patient of Mrs. "I", very satisfied.

I asked them for my contact lens prescription and instead of saying they would send it out to me…read morethey started arguing with me about their procedures. And then accused me of arguing with them. This is after paying hundreds of dollars just to get an eye exam by an optometrist not even an ophthalmologist. The Doctor was ok But examined me without checking my eye first to see if there was a lens in there so she had to start over. And why does a simple eye exam take an hour and a half? The staff needs proper training on how to deal with customers. I am not going back there.