To start off, if you expect this company to open at 9am, don't hold your breath. I was there at 8:45am and there was no one there at 9:20 when I had to leave for another appointment. This company which may be good in many aspects, doesn't account for those who are capable of doing most of their own maintenance. I chose this place to try them out and all I wanted was an oil change. Nothing more, nothing less. I didn't go in and say find whatever you can and try to sell me on it. Just do the oil change. I know what's going on with my car. Too many years working on mechanical stuff. He came back with the car needing spark plugs changed out as well as the brake pads. Then went on to tell me that I couldn't change the rear pads and only qualified technicians could. Seems strange that I have done it 2 other times all by my lonesome with the right tools. I have changed my own plugs regularly and even torqued them to specs without help from a computer. All this company relies on is whatever the computer tells them and I have found that the computer can and has been wrong before and I always trust what I see smell touch and hear. The car set for over 2 hours before I finally get a notice that they wanted to do all the work for 1000.00, something I can do for about 300.00. I am actually changing the coil packs, spark plugs, brake pads front and back, and brake sensors for 443.00. granted it's my labor but well worth it. The only reason I'm changing the plugs is to verify if they were actually bad. I don't believe they are but I just did a tune on the car and planned on installing new coil packs anyway so why not the plugs as well. I received multiple texts from the company and a phone call to persuade me not to give a bad review but this isn't what I asked for. Plain and simple, I wanted the oil changed and they couldn't get that done in 2.5 hours. I had another car lined up for an oil change after the first if they would have just done what is asked... Their loss. Back to my trusted mechanic I have used for years.
Update, I was inundated with text after text about how the computer is always right and and he didn't do an actual physical inspection of anything. If it's on the computer, it must always be right. Don't worry about actually physically checking anything. It's the only way he can upsale and show more of a profit because he is trying to sell the company, as he mentioned in one of the many texts I received. This is not a trustworthy company who I feel scams unsuspecting customers who may not know the mechanical aspects of cars. Buyer beware. I have added the rest of the texts for your review And to help make your decision. Sorry if text images are out of order. I did try to make sure they were right. If you want to see the texts, they are on Google reviews. Couldn't load them here. read more
