Fantastic experience. Never can buy a car in kansas city. Saved thousands Reth and steven were awesome WORTH THE EFFORT. They made it so simple Thank you!!! read more

I am being generous with a 2-star review. I bought my car new, and once the transaction was complete, the service has been awful. They do a lot of add ons when you come in for routine service. And the car they promise you when you bring your car in does not exist. I have started taking my vehicle to Northwest Arkansas where the experience is stellar. And if you are ever expecting a phone call back about anything at all from Elite, you will be waiting forever. They NEVER call back. This is some of the worst customer service I have ever experienced. read more

I bought a Mercedes at Aristocrat Motors while living in KC. My experiences there for service were consistently positive, even impressive. I suppose I should have sold the car before moving to Springfield, because dealing with Elite is the polar opposite. The techs have been ok, but the service office staff is terrible. They come off as lazy and annoyed that they're being pulled away from scrolling through their phones or staring at their computer screen. I would like to go elsewhere, but there are so many things that require parts or service exclusively from a Mercedes dealership and, without driving to KC, STL, etc., Elite is what you're stuck with in Springfield. Damn the luck. read more

Recently I required timely attention to a battery issue for my Mercedes. Clay as on prior service occasions was able to schedule my car promptly and kept me appraised of the status during the repair process. Clay and other Elite personnel are always courteous and helpful. I travel frequently into the Springfield area and it is reassuring to have the availability of excellent(my usual experience) Mercedes service from Elite. The cost of the recent battery replacement was incidentally quite reasonable(based on battery experiences with non-MB vehicles serviced elsewhere in the past). read more

Monday, June 10, 2024 11:52 AM We bought a Car May 4th 2024. Over a month later...June 10th 2024... We have zero documents pertaining to this sale. THEY ARE ALL LIARS. We bought a Vehicle over a a month ago. Still have no legal documents, No Sales papers or Financing papers. We don't know what her payments are or when they are or to whom payments need to be sent. We have bought NUMEROUS used and New cars over the years. WE HAVE NEVER HAD A WORSE CAR BUYING EXPERIENCE. We were told so many different things that turned out to be lies. We were given the worst Customer Service we have EVER HAD. We were treated like we didn't know what we were talking about when we were over and over lied to. She got to drive her car away that day and told everything was done. To get a call 2 weeks later to say she had to come sign new papers adding 10 months to her contract. At that point... she loved her car. Then... they set up an Appointment to meet at her work to sign new papers (she shouldn't have) and I drove all the way over there ... to have them be a NO CALL NO SHOW ! I had to reach out to them and the Finance guy Jamie was sitting at his desk in another town. We were told the papers had to be signed by that day... even though I met with them just a few days earlier and given a completely different timetable by the Finance Manager Cory. 4 people in the same room all heard the same things for us to be misinformed and lied to one again. So the Used Car Sales Manager Reth says he will come to the home. He showed up... we were going to sign the Contract and the Finance Guy Jamie sent the same exact contract as she previously signed ! I'm the only one that noticed ! So Reth then drives back into another Town to get the new papers and drives back for signature! We bought May 4th. It's June 10th. WE STILL HAVE NO CONTRACT AND NO LEGAL FINANCIAL INFORMATION. SHE DOESN'T EVEN HAVE THE PAYMENT INFORMATION. NO REGISTRATION INFORMATION. CORY FINANCE MANAGER JAMIE. FINANCE RETH. SALES MANAGER KENTON ICE. SALESPERSON ERIC SHUMAKER MANAGING PARTNER Never dealt with Eric Shumaker personally but I did ask for him to reach out to me with 2 seperate Employees and never heard from him. If this was my Dealership..I would be concerned about this ! I WOULD NOT RECOMMEND THIS FACILITY TO MY WORST ENEMY. THEY USE DECEPTIVE PRACTICES GIVING YOU A PRICE FOR IT TO BE CHANGED WHEN YOU SIGN. AFTER BEING THERE 4.5 HOURS WE DIDN'T THINK ABOUT THIS AND SHE SIGNED HER PAPERS AND THEN WE FIND OUT THAT THEY PUT THE PRICE OF A WARRANTY THAT WAS SUPPOSED TO BE INCLUDED AT THEIR COST BECAUSE OF THEIR MISTAKE ...INTO THE PRICE OF HER VEHICLE. IF YOU DO GO HERE.. RECORD EVERY CONVERSATION. EVERY SINGLE PART OF IT. KEEP EVERY SINGLE PIECE OF PAPER... IF THEY WRITE A DEAL ON SOMETHING... THAT PAPER MYSTERIOUSLY DISAPPEARS AFTER ALL YOUR DOCUMENTS ARE SIGNED. Kenton hat is sign a deal paper showing we were interested in that specific car. We offered a different amount he wrote on another piece of paper . He came back with a price less than 200$ different written on the paper. She decided that was OK. We didn't realize until later that the contract she signed was not for that same price. They then had a problem with financing and I was looking over her contract... to only realize they did not give her the deal that Kenton and Reth had agreed to. When i brought that to their attention...miraculously... they don't keep those papers because they are not relevant to the deal !!! Right! They weren't relevant to their Narrative. We got lied to and Cheated. This unfortunately has ruined any Part of the buying experience for her. They even told her if she did not sign it that day..even though it was their error... she had to take her Car back!. DO NOT TRUST A SINGLE THING THIS DEALERSHIP TELLS YOU !!! ELITE AUTOMOTIVE GROUP OR RELIABLE CHEVROLET . They were both involved in this Transaction. read more

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After researching luxury automobiles I planned to buy a new Mercedes....but after visiting this dealership, I will certainly not buy from them. Very little effort was made by the staff to discuss different models and available packages. They simply seemed like they did not care. They never bothered to get my name or contact information even after I told them what model I was looking for. I felt like they just wanted to get rid of me. It was a very odd experience. read more

My brand new vehicle broke down with only 3,000 miles on it. We were towed to elite and they said our $150,000 Sprinter had to go to Arkansas. I had my young daughter and 4 dogs with me.We live in another state and no rental cars were available. Not a single employee at this dealership offered us a ride to a hotel or Airbnb nor would they provide a loner car. Mercedes Assistance was the one that brought us to this dealership. Not one person offered us a hand. I am still in disbelief that the tow truck driver became very concerned for our welfare and offered to take us wherever we could find a place. He said "they are not going to help you and I can't leave you here". The lack of common decency at this place astounds me. I will never forget this place and I tell everyone I know about it. read more

I was meant with extreme Resentment as soon as I walked through the door into the show room. Being a younger guy I'm used to dull salesman who don't know what they're doing making first impressions and assuming they can never sell a car to a person who looks like me. Little did they know I was actually in the market and seriously considering buying a GLA. Unfortunately as soon as I got close to an example I was wisped away. It's truly unfortunate how close minded this dealership was. The Mercedes Benz dealer was little to no help with my Mercedes cls. Quoting me $100 for a 2 minute job. Literally just needed the srs light clear. read more

Buying a car is not fun, these guys made it worse. They use the most aggressive sales tactics that I have ever experienced. We were negotiating to get $400 under sticker price. In that process we were called cheap and penny pinchers. We did agree on a price and the sales agent only ignored us after that, no hello and no eye contact from him. Then during the finance process we turned down some additional sales items from the finance guy. Then he lectured us on why we needed it and we kept saying no. Everytime we said no he would try to make us feel more and more stupid for turning it down. He also asked me about my mental stability. I don't recommend buying from this store. read more

Great service and sales departments at Elite Mercedes. I will continue to use them for all my service and sales needs. My car is always taken care of promptly when I need maintenance or repairs. I highly recommend Elite Mercedes for all your service needs. read more

They cannot ever fix a rear ended car. It took 75 days to fix trunk, stop lights etc. while they were 'fixing' they burned down one of the herneses on the trunk. When I wrote a review on their page manager creeping on me on my social media account and tried to send a message. I have been trying to get iin contact with them but no chance. You have to give a one star review for them to get in contact with you! Terrible customer service. Horrible service. read more

I had been traveling for over a week and found myself in Springfield needing a car wash. Could not find any "hand wash" car washes and went to the Mercedes dealer. Although I am not a customer of Elite Mercedes, Ted the service advisor treated me like a longtime acquaintance. Though they do not offer car wash service to anyone except service customers, he graciously offered to put my car in line for a wash. He so easily could have said no but made me feel welcomed. While my car was being washed, we discussed an issue I was having and he took time out to look up some part numbers to determine if they were covered under warranty. Now that is above and beyond what any "Big City" dealer would have done! Everyone I came in contact with were very friendly. This is only one data point but I would highly recommend this dealer to anyone looking to buy a Benz or get their Benz serviced. read more

Glad I went here, they are very honest and make sure the work gets done, and you get what you pay for and that is quality! And I will definitely be a repeat customer and will take my car for any needed repairs, they know what they are doing and are very very helpful! The staff is great and so are the mechanics! A SPECIAL THANKS TO Jason and Clay for their hard work in making sure everything goes smoothly. You guys are great! Many thanks to every one at elite Mercedes! read more

We came in for an oil change on our Mercedes I can't express how wonderful everyone was here. The rate for the oil change was very reasonable. I didn't expect them to wash and clean the car too (we have been so busy and didn't have time). We will definitely be back for any service needs we have with our vehicle. read more

Have bought 4 cars there. Highly recommend Reth Yim in sales. The service team has been very professional as well.

I do not have the appearance of someone with money, but I have it and I am very particular about how and where I spend it. After making contact with this dealership I felt confident that I would purchase a vehicle that morning, but upon my arrival my mind was changed drastically. I was an inconvenience to the staff's meeting times even though I was asked to stop by within business hours AND emailed notice ahead of time. When about to leave on the test drive my salesperson's supervisor banged on the hood of the car and demanded she go to an "emergency meeting". She parked the car and left me in there! Rude! I looked around the vehicle in the meantime and found service errors that were not disclosed and some damage. A gentleman was sent out to foresee the test drive about 10 minutes later. This was the most pleasant part of my visit. When we arrived back to the dealership I did not make any contact with my salesperson (who was in a room right next to me). Instead the sales manager came out and said "It's the end of the month and we would really like your business". After hearing that I was finished. read more