Drove 45 minutes to purchase a vehicle. Price agreed upon and advertised suddenly increased by $1500. Had in a text message and also a copy of the advertisement the price. Salesperson said it was because they detailed the vehicle and fixed the brakes. The vehicle was dirty and smelled heavy of smoke. Lots of tar around wheel wells. Old village stickers still on the window. Brake rotors had rust. Engine light was on in vehicle. We left without purchasing the vehicle. Dealership needs to be truthful. I dont want to do business with companies like this. read more

Beware of this place. Last fall, I had gotten into an accident as was in need of an immediate car. I bought a CPO Kia Forte as the price was right. Our salesman, forgot his name, jerked us around every which way. At first couldn't accept Amex, then there was suddenly no spare key included. No cruise control or power locks. What?? I had to pay extra for these basic functions. Fast forward to today. I'm still within my 60k warranty and it's quite obvious to anyone with a brain stem my alternator is shot, which is covered. Come to find out it's apparently the battery (which turns on right away) which is a $185 charge. Not only that, there's apparently all these other things wrong with the car. Coolant flush, transmission flush, intake valve. Why wasn't I informed of these lemons when I bought the car not even 9 months ago? Stay away from Napleton Kia. Seriously. read more

My Honda was totaled (that I expected to drive for another 3-5 years) and when I received my settlement, I only had so much to work with. I was in search of a car for over 3 weeks and getting frustrated as the local dealerships in Rockford, IL. The Rockford dealerships weren't listening to what I wanted (showing me OLD cars with high mileage and were banana yellow - no joke!), didn't really make any effort to help me, were overpriced by $2,000, and weren't willing to work with me with me at all once they pulled my credit score!! I was feeling pissed, frustrated, discouraged, and embarrassed. My credit score dropped from circumstances that were out of my control at the time. Napleton's Elgin Kia encouraged me to come in and said they offered 100% financing. Honestly, I was hesitant because I didn't want my time wasted. That said, I'm glad that I drove to Elgin and meeting with Alex Lara. Alex listened to what I wanted and didn't try to bulls**t me. The sales manager and financing manager did everything they could to help me out as well, which I truly appreciated. I thought I was going to walk away without a car again, but that wasn't the case.... I was able to drive out with a new used car (that had everything I was looking for) that day! The finance manager also gave me advice on what I needed to do to increase my credit rating over the next 1-2 years and to come back and see them, which has given me hope and motivation again, because I plan to purchase a house in about 2 years. I'm once again feeling good, positive, and confident. :) I will recommend Napleton's Elgin Kia to everyone from now on. They certainly gained my trust and loyalty. read more

Difficult to do general business with this dealership. Not all paperwork provided on vehicle purchase at time of purchase. Slow paying off loan on traded-in vehicle. Sales person was helpful and attempted to handle situation as best possible, but their Finance Dept. seems to be the issue with this dealership read more

I bought my first brand new 2020 Kia Sorento and Sheila and the staff made me feel comfortable and secure with making this big purchase. Thanks Again! read more

Elgin Kia - Car Dealers Near Me - Elgin, Illinois

See all

Actually, this dealership deserves no stars, if you have questions be prepared to have different answers from different people. Our daughter is leasing a Sportage from this Kia dealership and has one bad experience after another. Computers were down at the DMV that day, no problem, here is a temporary license plate, we will mail them out to you... over 2 months later just got her plates mailed to my out of state address - not mailed to correct address and THEY ARE WI NOT IL PLATES.Info mailed to my address not my daughter's and she has not received her finance or welcome kit paperwork. Wanted info from dealership about this and no one could tell me why I am receiving this info and left messages for manager at dealership in Elgin Kia, never returned calls. Filed a complaint with KIA tonight re this dealership, BUYER OR LEASER BEWARE. HCH read more

My wife and I put a $500 refundable deposit on the Kia Telluride. We ended up going with the Hyundai Palisade, so we attempted to get our $500 back. While we ended up getting our money back, it was not easy. After 2 emails and 3 phone calls, we ended up driving to the dealership. Once there, they were nice enough, but it took another 20+ minutes for us to get our money back. Why? The dealership only has 1 tablet they use to handle the financial end of their transactions. That 1 tablet was being used by someone else, so we had to wait. No cashier, and no one was available to help us. So while the dealership is nice to you when they have your business, things definitely change when they don't. It took less than 5 minutes for Elgin Kia to take our deposit, yet it took 5 contacts, a visit to the dealership, and another 20 minutes to wait for "the tablet" for us to get our deposit refunded. Our experience with Elgin Kia was not a positive one. The likelihood of us returning for any future car purchases? Very low. Covid Experience: There are signs upon entering that masks are required. That does not apply to employees as none were wearing masks. read more

DO NOT COME HERE. This was absolutely the worst experience I've ever had buying a car. Currently looking to file a lawsuit against them for fraud. GO ANYWHERE ELSE. Shadiest people and salespersons you'll ever meet honestly. The salesman Dave Lamoso is not to be trusted at all, and the general managers aren't any better. My credit score took a HUGE hit after trying to get a car at this place. Over the next couple of weeks I received letters from each bank they applied to; it was over 10 letters. Needless to say, they ruined my credit score. read more

Mike, Kostya and Eric were all great. I had a great experience purchasing my new car. Got a fair price with no hidden fees or gimmicks. Was in and out in about an hour. Would recommend doing business with these guys. read more

We had the worst car buying experience with Elgin Kia (WAG) dealership and would recommend never setting foot in the establishment. Our salesperson, Remle was innocent and had a sweetness to him, which was a reason we went through with the sale. We had multiple negative experiences with Marcin Gotowalski, the general sales manager, who could not have been more disrespectful and arrogant if he tried. We were walking away from the deal until we realized that it was the best deal for us to buy from them and wanted Remle to get his commission. It was a very difficult decision for us to make, but being that cars are going over MSRP, we had to go with the best deal for us. I actually tried to allow him to start fresh with us knowing everyone has a story and we maybe caught him on a very bad week. I went into his office and talked him through our situation and our perspective of the encounters we had with him. Allowing him the chance to apologize and start over and clear up any miscommunication that may have occurred. He turned up his level of rudeness and had no intention of apologizing and said many times he didn't care if we leave the dealership and cancel the deal. His explanation was "he won't force us to buy the car". All we wanted was to be treated respectfully, which he is not capable of doing. We wish we could say that's where the story ends, but it gets worse. Our brand new $50,000+ car was not inspected properly by Elgin Kia (WAG), and NONE of the interior lights worked. We noticed it the night we took custody of the vehicle. We contacted the dealership immediately and they told us to bring the car in. They told us they had never seen a problem like this before and had no idea how to help us. The female service consultant (she is not on the website, thus I don't have her name) said 3 of the 6 mechanics were out for the next week because 2 got married and 1 had surgery, but she would call us before she left for the day to get an appointment made and a loaner lined up. It is over a month later and NO CALL from her or follow up from anyone at the dealer that sold us a new car that didn't work properly. We knew that we could not count on Elgin Kia, so we reached out to Bob Rohrman Schaumburg and they fixed the issue within 3 days. They immediately got us a loaner, apologized and assured us they would get it figured out. They too had not run into this issue before, but they were not going to turn us away, but committed themselves to fix the issue. Needless to say, they have our future business. We truly tried to give Elgin Kia multiple "second chances", but they failed miserably and have no interest in doing things right. read more

I'm going to go out on a limb here and guess that happy people are usually too busy to write Yelp! reviews? While shopping for a car is not particularly fun, Dave and Steve made the process as painless as possible. Their competitor had actually been trying to sell me a vehicle three years older for not much less than a brand new one and then wanted to jam a ridiculous interest rate down my throat. The guys at Napleton crunched numbers many different ways and when all was said and done, I drove away with a brand new 2016 Soul. I really appreciated that these guys kept the conversation going without ever being pushy or insulting. At the end of the day I didn't have to drive home in a car that I hated, and they made a sale. I would definitely recommend this dealership. read more

After coming from a HORRIBLE experience at the GMC mapleton from usd card sales manager Ken. I had the pleasure of meeting Dave L and he gave me real options on cars. Being 35 weeks pregnant with my second child we wanted a safe SUV for our family of 4 now and he gave us everything and more! Low miles the whole works and we wouldn't be more than happy. Not only was he not pressuring or pushy on a car but he showed a car our family could last in for a while. We appreciate you Dave L thanks again for everything. Camila loves all the bears you gave her read more

We got our second car from Elgin Napleton Kia yesterday and Me and my husband Keith want to compliment David Z. For his patience in answering our questions and giving us options before we decide on what color of car considering our budget. Allen and Mike are helpful too. It's nice to Continue business with this place. Not a typical full of pressure to buy right away and it's a great thing especially in making the right buying decision. read more

Never buy a car from them and don't trust anything thing that comes out of their mouth even a soft wisper,Please!!!! I bought by car July 25,2018 and was promised a second key along with other things.I email everyone from the ceo to the General Manager and no one has called me or email me back to resolve this matter.McDonald's will respond back to you faster then them!It is imperative that if you want professional customer service from start to finish run and make a sharp u turn; from this place because the customer service is the most horrfic that you will encounter in the car industry from my experience. IT'S NOT A GOOD FEELING BEING LIED TOO AND IGNORED repeatedly AFTER YOU HAVE SPENT YOUR HARD EARN MONEY!!!! I BEG YOU DON'T BE FOOLED LIKE ME AND SAVE YOURSELF THE ASPRIN!!! read more

I was looking for a match to the Telluride I wanted and they reached out. I was able to come that next day after a few quick emails of level setting and then work out a deal. read more

Let me start by saying I made an irrational decision in buying a car here, but hey live and learn. Dealership is way out in the middle of nowhere, so doing any followup maintenance or servicing was a huge pain in the butt. Get to the dealer and first problem I make is walking inside right away instead of going to find the car myself. My sales guy, Kostya, was very nice, but definitely pushy to buy (being an irrational college student, I did). Anyways, took a test drive, liked the way the car drove, but did not give it a thorough look over. Car had a ton of scratches on it, some chips and dings and things that I did not see because I was rushed in to try and buy the car. They have an inspection fee that adds another $400 to your cost. This is a joke. Took the car to my trusted mechanic day after I bought it and he said the coolant and transmission fluid had never been changed. For $400, I would assume they would at least make an effort to make sure the car was in decent shape and do simple fluid exchanges. I will unfortunately not be back to this Kia, nor probably Kia in general. The new Honda's are gorgeous and feel higher quality too. Hope this helps, but all in all just make sure you do your homework on the cars and look them over by yourself first and get it inspected at a third party if possible. read more

So I went into buy a car there tonight and they have 0% financing for 36 months. I have great credit and they don't have any cars to sell barely any cars. I wanted an Elantra. They literally had nothing on the floor or in their parking lot. And I said well I'll order one. Pay for it now sign the contract and renegotiate a price. And the first thing he tried to do was sell me $4000 worth of crap. A rust proofing plan for two grand. And then this other one for free car, washes and mudflaps and this and that, and oil changes and I said now I'm buying this car through Costco I had to drive 41 miles. I'm not paying an extra $1300 to drive 41 miles for a car wash. Take this crap off I'm not buying this car with this stuff. I'm going to WeatherTech to get my floor mats so I don't need your $1300 floor mats. So then he takes all that crap off. So we're back to the price I want to pay and I said great 36 months 0% interest and put three grand down, with signing the papers. Well, I don't know if we can give you the 0% financing because the car is not going to come till the end of January or early February and we might not be offering 0% finance by then. I said that I'm buying the car tonight. I'm signing a contract tonight. The special runs till January 3 it's only 30 December. So why wouldn't you honor the 0% financing. What would the interest rate be when the car comes? I don't know so I'm supposed to buy a car and you don't know what the interest rates going to be and it's going to be a surprise in a month. Go fuck yourself off. I walked out! read more

Worst experience ever. They agreed on a price and then wanted to change it after the fact. Absolutely horrible. Napleton Elgin kia. Don't go there! read more

This is my 2nd Kia, but 2nd Kia dealership. Not only did Napleton's Elgin Kia beat everyone's price (by a good amount) they have the coolest staff I've ever got work with. Josh was my salesman and put no pressure on me at all. He was very chill, friendly and knowledgable about Kia vehicles. Mike the sales manager has quite the presence in a room! Hearing him talk just makes me smile. Johnathan in finance went above and beyond to make sure they got me my car at the price I needed. And Gill the service manager is super nice and shook my hand and said "welcome to the family." Kia has come a long way in 5 years. I highly recommend a Kia from these guys. Oh and if you're a dog person, the owner rescued a dog and it hangs out in the dealership! So cute! read more

Too bad they think masks aren't necessary dealing with the public. Pick and choose is their mask policy

yesterday dec 5th i contact internet sales department and ask them about final price of new KIA niro LX blue color + tax Ttile fee .and he sure me the price after verify with sales manager and told me to wake in and you will not see any bait and switch. as i wake in and take with Dave sales person he come up with different price for the vehicle more then 2000 extra what promised by interned sales and told me he can do price what i am looking for on demo model vehicle .... beware of this showroom read more

BEWARE OF THIS DEALERSHIP. I was in the market for a new hybrid sedan. Favoring the Toyota Camry hybrid, I also looked at Ford's Fusion and a late entry, the Kia Optima Premium. I was a past Kia owner and loved the car. The closest dealer to me was Napleton's Kia in Elgin. I still had to test the Camry but wanted to do that last in my search. I looked at Napleton's inventory, found the car I wanted to test drive, contacted the dealership and set an appointment. The Optima test drove really well. The salesperson, Dave, was very knowledgeable and nice to deal with. I liked the color and features of that car. It was the end of June and there were strong incentives to buy through the 4th of July. Dave and his sales manager made me a great "out the door" offer. Both my son and I also heard the offer. We left the dealership, but called back a half hour later with my intent to buy the car. Dave was off the next day and asked if I could return the day after that. I wanted him to get credit for the sale and agreed - confirming the "out the door" price. Dave said "well, that's what my sales manager said". Upon returning to Napleton's Kia the problems began. First, the "out the door" offer in fact didn't didn't include tax, title, and license. The dealership wanted another $2,000. I expressed my disappointment to Dave for the false offer, being untruthful and wasting my time. He went to his manager several times to see if there was any "wiggle room". There wasn't. Walking out of the dealership and about to pull away, a different sales manager came out with another offer that worked for me. We went back in and closed the deal for $600 more than originally promised. But, it was still a good deal that I could live with. Fast forward from Friday to Monday. I'm sitting in my office at work and get a call from yet another general sales manager at Napleton's Kia in Elgin. He tells me that a Kia rebate marked for the Optima did not include the hybrid models and wants me to pay another $750. I'm speechless with the incompetence of Napleton's Kia's sales and management staff. Not only do you not know your product offerings inside and out, but you also made customer-facing statements that were apparently false and that lost credibility. Had I known that it would cost me another $750 beyond the higher false out the door price, I would have walked away from the deal. But, you didn't give me that chance and there are legal implications here. Here's the thing, if the salesman makes a mistake that's one thing. But, when you're a sales manager and even a general sales manager you need to own up to and take responsibility for your mistakes. That's twice with this one transaction. You think I'm going to buy more cars from you? Do you think I'm going to service my Optima at your dealership? You guys took the car buying experience back 20 years. I do feel bad for Dave P. He is a knowledgeable, and really cool salesman who know the cars he peddles. Suggestion: Read "Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer", by Carl Sewell. Carl is a mega car dealer in Dallas who knows how to sell cars, build a brand and keep those customers forever. This was required reading for all new ADP/CDK Global Dealer Services employees and with good reason. It's available on Amazon for $12. read more

My car's remote start is not working i went to elgin kia the srvice staff does not listen my issue and was rude with me i copmle t to manager and he also not listen me where should i go read more

Had a great experience with Reanne. She was knowledgeable and informative towards all our questions, and made our car buying experience a very pleasant one. read more

Z (aka David) gave me a hassle-free experience. I was allowed to take the vehicle home and return the next day, which was great bc it is used and I wanted to check it first. I have zero complaints. I recommend the dealership, and highly recommend working with Z. read more

I had a less-than-stellar buying experience, but provided that review on a site specific to dealerships. My subsequent frustrations have been with the service department. Part of the lure of a Kia purchase is the warranty. Therefore I try to have service performed at the my local dealership periodically. Every time I do so, I am reminded why it is not my full-time service center. For the second time in a year I scheduled an oil change/tire rotation in advance. I had the exact same experience both times. Despite having a previously scheduled appointment, I watch my car sit on the lift for 45 minutes with no one working on it. 90 minutes after my arrival the service writer approaches me to tell me what the mechanic has done and recommends. Then I wait for the work to be completed and a complimentary car wash. In the end, 105 minutes for an oil change and car wash despite a scheduled appointment. Following both incidents, management was sympathetic to my wasted time, and offered compensation on future service. I am to the point now, where I am not willing to risk more of my time to see if they improve. In the 18 months I have been a customer, the rotating door of service writers tells me there is a management problem higher up in the organization. As an Elgin resident, I want businesses in my town to succeed, but I simply can no longer sacrifice my time to continued poor service. read more

Just paid $74 for an oil change and we have a "regular sedan ". To say I'm shocked is an under statement. It was nothing special nor was anything discussed prior to oil change to even ask if this was ok. It was our first oil change for the vehicle also so literally NO OThER service except and oil change was performed. will never return there again. Wow. The only reason we even bought there was because a friends brother worked there and we weren't hassled upon buying. Well like I have always said. Salespeople do a fantastic job saying how amazing their location is and how they will take care of you in the future when in reality they could careless and rip you off. Don't go there ! Unless you want to get ripped off. Forewarning. Oooooo and next morning after leaving dealership check engine light came on ? It's a 2 month old car . Related ? Probably. They scam you so not surprised . read more

Walked in and no one greeted me. Saw two salesman just sitting at their desk and one gentlemen at the front desk. Waited around 10 minutes and decided to walk out to the lot and find the car I was looking for myself. After finding it I walked back in and still no help. Waited another 10 minutes and still nothing. On a side note other patrons showed up and were greeted right away. Maybe they didn't want to help me because I wasn't white and didn't look like I had money but I'll definitely be bringing my business to schaumburg Kia now read more

Disgusted! Mike, the GM of Napeton's Elgin Kia made us a deal that was too good to be true in order to keep us from looking at any other dealers in the area. They had sold me a car "temporarily" with promise of full refund once the car we ordered came in. They did not follow through... Due to their dishonesty and practice, we ended up spending over $5,000 more than what they had originally promised. It was either spend the money or get stuck driving a car that we did not want in the first place. Now they are selling our "used car" for more than what we had purchased it for in the first place. I've attached a picture of our "used car" listed for a thousand more than what we bought it for. These guys are criminals. Give your business to someone that's honest. read more

Stopped in to test drive a Kia soul & although we did not purchase, our salesman Pete Mattison was an absolute pleasure to work with. Very knowledgeable about all the vehicles on the lot, not pushy, upfront about pricing/ warranties/ recalls& I would highly recommend him if you are in the market for a Kia! read more

Let me tell you about my experience in the dealer Kia in Elgin. Starting with the person that help me to find my beautiful red Niro. I was there for 3 hours, it was the best 3 hours ever they make me feel like I was family. Sheila want me to make sure that I was in love with my car, she went over all my needs. I will recommend anyone that it's looking for a car to go and talk to her and make sure the you getting what you want... Thank you Sheila for all your help read more

Overall we thought going to Elgin Kia was a good decision but we soon found out it was not. Myself and my boyfriend purchased his first vehicle in October 2021 and it is now December 2021 the car overheated and needed a new part less than 1 month after the purchase. Elgin Kia had the vehicle for a whole week with no update no communication no suggestion for a rental after knowing we are 1 Hr plus from the dealership, if it wasn't for us going up their without their knowledge they probably would've kept the car for another week. Upon purchasing the vehicle they knew the car was going to be registered in Indiana and Carly in finance has been lying to us since November about the paper work being processed to the Indiana DMV so that the car can get registered. I do not recommend this place to ANYONE . From Carly in finance to the sales manager, sales person to billing you can NEVER get in contact with these people you literally have to harass them for answers or for them to pick up the phone . On top of that upon the purchasing of the car Anthony R. Swore that he gave us a "discount" but really ripped us off of $100 cash given to him. After reviewing the paperwork WHERE WAS A DISCOUNT GIVEN? These people take advantage of you, lie and are not consistent with their customers . read more

Do not buy a car from this place. They sold me (I know, my fault really for trusting them) a warranty on a car that already had a complete one from manufacturer. They refuse to give my money back. Additionally, they said my car is a CPO. Kia headquarters said they have no records of it being registered by them as a CPO. So I got cheated twice. Headquarters is now investigating. DO NOT GO TO THIS PLACE! Even Steve Napelton himself was unwilling to fix the fraud his dealership. **July 2017** Currently being investigated by the Office of the Illinois Attorney General for fraud and deception. read more

Went in to Napleton kia to look at a car I seen online. They had the car, but it didn't run, something wrong with the engine I was told. Told them they should take it off of there website and the sales manager responded " hey, I have the car ". What a joke. So I asked to see another car on there website, while I was in the showroom, they didn't even have that one. Salesman told me it must of been a mistake. Then they tried to sell me a car that looked like it had been in a demolition derby for 2000 over KBB...lol. And when I got up to walk out they yet again tried to sell me a car that was way out of the price range we had discussed. I will never go back. read more

I agree with the other Matt R. Avoid this place. They told me my car was not iincluded in a service notice and wanted to charge me to do what was was a Kia extended warranty issue. I called KIA customer service and it was confirmed my car was covered. I made an appointment with another KIA agency and they are giving me a free loaner while the repairs are being done. I called them back after talking to KIA and they still had the audacity to state it was not covered. Double dipping?? I miss Rosen KIA in Elgin. Napelton is a scam. read more

The worst experience at this dealer. I bought a 2020 kia optima, they gave it to me at 11:30 pm. The structural frame of the car roof light was poorly assembled. I called the manager Jon Quach who dared to say that it was my fault and with a lack of respect or ethics to me, he said he could withdraw the "courtesy" of repairing my car. They should give me a car without defects. Or at least, fixed it with the respect that I deserve as a customer. DO NOT buy cars there, and if you decide to buy it, I advise you to check very well because then they do not care what happens to the customer after sell the car. They made my illusions of buying a new car into a miserable experience. read more

Went in to test drive and ended up buying a used car that night unexpectedly. Our salesperson, Sheila, was very nice. I find buying a car stressful so it's hard for me to rate a dealership very highly but based on my experiences, I would buy from them again. Have not used their service department yet. read more

Even after their poor service and feeling belittled they continued to contact me via phone. I made it quick clear that I was not going to move forward with purchasing a vehicle from this dealership. There was no need for all these calls post visit. read more

Elgin Kia - Car Dealers Near Me - Elgin, Illinois

I have purchased 2 cars from elgin kia, 2012 soul i drove 127,000 unti I traded for a 2020 soul, someone hit me and left,so I need a new car and I'm going back for my 3rd, I not only love the kia soul,but the dealership treats well, they are friendly, they really care about the customer,each time we have had to locate the one I wanted, thats why I go back and I would highly recommend this dealership read more

Pete Mattison was a huge help in finding and purchasing my new Kia. He showed me numerous vehicles, drove them with me and even went through the process of trying to locate another color for me. He was awesome! The entire team was helpful, courteous and patient as I made my decision on a new vehicle. The Sales Manager and Finance Manager were both easy to work with and did not make me feel pressured to buy a new vehicle. If you are looking for a new Kia or a great used car, don't hesitate to work with Napleton's Elgin Kia. It is a great place to buy a car. read more