I have been coming to this location for awhile now, probably almost a year if not longer. It's a quiet little location, but they have the best service. The front desk girls are always friendly & knowledgeable and Darrius gives the best massages I've ever had. I'm a member of their monthly plan, and the occasional free upgrades are lovely. They've adjusted well with COVID requirements. They confirm with their reminder calls that you haven't been sick or cared for anyone sick. Then at arrival they check your temp & have you sign an acknowledgment you are in good health. They sanitize the rooms between visits & have taken a lot of the little things out of the rooms so there's less to disinfect. Everyone wears masks. read more

I'm extremely disappointed with my experience at Elements Massage Tempe. The studio canceled four appointments on me. The first was canceled because my clinician went on vacation, and I was not properly notified. The second was canceled because that clinician was no longer working there. The third was canceled with about an hour's notice because the clinician called in sick. After being let down three times, I scheduled one more appointment and decided that if they canceled again, I would end my membership. I had placed my credit card on hold because I was no longer comfortable continuing to pay monthly fees while the studio repeatedly failed to provide the services I was paying for. They then canceled my fourth appointment because my payment was not current. At that point, I called to cancel my membership and also asked about the massage credits I had already paid for. I was told the person I spoke with could not help me cancel, and I was also told I could not use my existing credits for my next appointment. After I submitted a formal complaint, the only response I received was a brief text stating that my membership had been canceled. There was no response to my questions about my remaining credits, no explanation of what would happen to services I had already paid for, and no acknowledgment of the repeated cancellations that led to this situation. I understand that therapists get sick and staffing changes happen. My issue is the repeated pattern of cancellations, poor communication, and the lack of follow-through when I asked for a clear resolution regarding the credits I had already purchased. For a membership-based business, I expected much better communication, reliability, and customer service. read more

The atmosphere at this location is calming and quite. The front desk lady was very nice and inviting. My massage therapist Alice was professional and adjusted her technique as needed. She really focused on my problem areas and had me feeling great after my massage! I'll definitely be seeing Alice again! read more

Go to Emily if you want a really light and professional massage. She needs to apply more pressure and step up her game otherwise Alice is good. read more

I have been experiencing bad back issues... i called for an appointment, they told me they had a special for new clients... The deal was to sweet to pass up. I did the 2 hour Cbd oil massage with Alejandra.... From the time i walked it in to the time i left i felt comfortable...especially with Covid going around! The staff wore masks, checked tempures and had a Covid screening questionnaire. I was a little scared at first but i was really happy everyone wore masks... The 2 hour massage was amazing!!! Alejandra did an amazing job ...She worked out the kinks... i suffer from arthritis and i try to be pretty active which causes my back to flare up..Alejandra was very attentive and had a gift of massage... Im a big girl so i like a harder pressure massage..she did amazing with communicating and asking if the pressure was satisfactory! I paid with my FSA THANK YOU FOR SEEING ME SAME DAY AND GIVING ME SUCH A WONDERFUL MASSAGE THERAPIST! I cannot wait to return. read more

Elements Massage - Massage Near Me - Tempe, Arizona

See all

Staff was nice since my initial call and gave me some of the information needed. I arrived and was greeted with friendly smiles and was given the paperwork to fill it since it was my first time. Not too much paperwork so it wasn't overwhelming. The lobby was relaxing and they had ice cold water which was very refreshing to have before my massage. Then the masseuse came out as soon as I was done with my paperwork which did not really give her time to actually go through and read my answers in which I had wrote exactly what I was looking for. However she was friendly and asked me then reiterated what I said to make sure she understood. The masseuse did a good job and kept asking periodically if I was okay or needed anything. She was very professional and her room was clean. However they can improve by having relaxing scent oils in the room. I've had massages before where this was part of the massage and not an extra charge which I imagine it was for Elements. Relaxing music would also be soothing. Also it would have been nice to have the massage table have a warmer setting and if it did I was not asked if I wanted it turned on. Considering their prices I feel these perks could be added into the massage experience. I will be returning and I hope I can change it to a 5 star. read more

Elements Massage - Massage Near Me - Tempe, Arizona

Micheal (hope I spelled correctly) was extremely professional, kind, and considerate during my massage. It was very nice conversing and the massage was extremely relaxing. Very nice experience and will be back! read more

I went Saturday for the first time, had Daniel work on me deep massage...great! But then after trying to sell me a pkg 79 a visit and due to schedule changes they were trying to sell me on someone else. I felt slighted as if they already knew in advance the changes were in place. Won't go back. I will not go back because even though I did an hour...I still have knots I have to work out myself... still have to take pills to help with the pain from knots read more

Andrew did a fantastic job! My neck and lower back were so tight and he did an excellent job working them out! He even gave me stretching suggestions. 90 minutes and I feel amazing!! I recommend Andrew! read more

Elements Massage - Business card - Massage Near Me - Tempe, Arizona

Emily's massages are amazing. I always end up feeling so relaxed. I have OCD and also a good amount of stress and anxiety from work, and the massages help so much with all that. read more

Thought this was going to be my new go-to massage. I purchased a monthly package after getting a massage from Raul, only to turn around two weeks later and find he's no longer working here. Now I have to waste $80 just to cancel my membership. Incredibly disappointing experience. read more

I have been a member for some time now, I used to like this location a lot, however the turnover of this location is unbelievable, as soon as you find a massage therapist you like, they leave. They have cancelled multiple appointments due to this problem. I hope they get it together, as for now I am canceling my membership until they do. They have also now started this elite massage therapist program, so you pay additional for these sessions on top of your membership. This was implemented without any real communication with members. read more

I came in for a birthday special, mind you it still wasn't cheap for 1 1/12 hr prenatal massage. I have been receiving massages for over 10years and this was the worst massage I've received. I tried to tell the front desk person giving subtle hints because there was other clients there and didn't want to "be that person". It was awkward and It was not the experience but was looking for. read more

i had Michael today and i had a relaxing time. he was very kind and did a good job. aromatherapy add on was very calming and smelt good. front desk people were also very welcoming and sweet! i think the pricing is reasonable. the woman i talked to at the front desk didn't pressure me into a membership, but explained their benefits well. only complaints would be that i could hear sound from another room (clanging, furniture moving sounds, people talking, etc.) while i was getting the massage, the consultation also shouldn't count towards the time getting the massage as it didn't state that on the website (thought i was getting a 60 minute massage but only got a 50 despite arriving early for my appointment to fill out paperwork, etc.) thank you! hopefully someday i can afford a membership! read more

I would not recommend this place to anyone and highly advise that you don't use their services. I was actually charged twice on my card without authorization when coming in with a gift card. After charging my account the manager tried to act like it was no big deal and my card still hasn't been credited back or made right and it's going on three days. My card was charged over $200. If you deal with a Natalie or Kaylie at this location, ask for someone else. Very rude and no customer service skills. read more

FYI - If you cancel your membership at one location, due to shitty customer service by the way! You are no longer "welcome" at any location! I pulled a muscle in my shoulder and was in pain and desperate! Elements just has bad customer service policies all around! read more

If I could do a lower rate and I would. I asked in August for my account to be terminated and they only suspended it for one month. Now I have been charged for four more months on my checking account. Yes it is my fault for not paying attention that the charge Was coming out every month. So that part is on me but why would I just suspend my account I wanted it terminated read more

Love that you can call and get a message the same day. Wish the massage therapist wouldn't be so modest and only massage halfway down your thighs, this is a full body massage my butt could use some massaging. It's weird to have to ask for that. Any place that isn't a chain I've gotten a massage it was already done. read more

I love my massages with Yami. She is really kind and a great massage therapist. I moved out of the area but drive 30 minutes to see her. She's great for medium pressure and I highly recommend her. read more

Booking an appointment here it's definitely a good idea. I like the fact of how friendly helpful and courteous the staff is both in office and on the phone.I also really like how you get a discount for your first visit which is really nice. While I will be the first to admit the muscles in my back can be tricky, my masseuse Marisella did an amazing job in my hour and a half session. That's often easier said then done as my muscles can often prove to be a challenge and she was up for it and succeeded. She was very professional and friendly and made specific effort to pay attention to the areas which most affected. Her ability to perform a quality shiatsu massage was worth the time for sure. I found my choice for a masseuse here. read more

My third massage here and as each one before this, I feel amazing! I'm actually seeing results that with regular treatment, my muscles are improving to the point that I can get out and enjoy my life again! I've seen Leah once and Pamela twice. Both therapists are rockstars in my world!! Definitely recommend the aromatherapy ritual! I just went in today for 90 Minutes with Pamela and my first experience with the Himalayan Salt Stones! Oh my goodness, it can't get better than that! Pamela rocked those stones and I feel like Mother Earth!! Elements Massage Never Disappoints! 5 Stars aren't enough! So, just had yet another exceptional spa experience tonight with Dilyla! I was a complete train wreck when I went in, and came out floating on a cloud! The work that I do causes me a lot of pain in my wrists, my neck, shoulders, and back. This is typical with desk jobs with many hours spent on the phones and computers. Dilyla pulled out ALL the stops, addressing each and every issue I had! She did deep tissue, relaxation, and Cranial Sacral techniques, as she could see that I needed all of them. Elements in Tempe has the best team of Rock Star therapists around. Get in there and tell em Maria sent ya! So, tonight's massage was with Adrian. Wow! Another home run! Great pressure, attention to detail, and communication. Go see Adrian at Elements Tempe! read more

I came in back in December 2022 and forgot to put in review. My friend and I came out to Arizona for a getaway. We decided to get a massage and the reviews here looked good. My friend said she had a really good massage cause she had a male masseuse. I had a female one which I didn't mind and thought maybe she has strength. I was wrong. I needed a lot of focus on my shoulders and needed a lot of pressure. When I asked her to go harder on my shoulders she responded "I can't with my hands but I can with my arms". I was confused, why did I need to know that. When the massage started her hands were cold. When I was on my back and she was massaging my neck/shoulders, she was standing above my head and breathing directly into my face. Regardless of covid, why would I want someone breathing into my face. I walked out of their more tense than when I walked in. I really wish I could have asked for my money back. read more

Horrible Service. I don't recommend this location. I booked a massage for 3. We arrived and they only had appointments for 2 of us. They said they called and canceled one of us but we never received the voicemail. When booking I confirmed they accepted spa finder gift cards. Element massage is listed on the spa finder websites but they didn't accept that form of payment. They failed to give the new client price. For the inconvenience they only waived a $10 add on. One of us drove from Sedona and the other flew in from CA for this girl weekend. I am sad because my massage with Eli was amazing but the horrible service out weight the good. I am extremely disappointed that they didn't personally contact us and informed us of the cancellation. They spent so much time at check in that we only received a 45 min massage but were charged for the hour because they started late even though we arrived 20 mins prior to our appointment time. I will not be back. read more

I made an appointment. The gal called to confirm. Then I got an email reminder. Someone went in and changed my appt time to later, so I waited a while. Then the admin comes to tell me it will be another 30 wait. I asked to be dropped from the club, and walked out. This is so unprofessional. It's like the place is run by scatter brained staff. Won't go back. read more

Last week I was visiting in Arizona and suddenly woke up with a terrible knot in the back of my neck. I was recommended to Elements Massage by a friend and decided to make an appointment. When I called, I believe I spoke with Kayla at the front desk and she was very professional. Kayla was polite and understanding through the phone due to my neck being in pain. My appointment was booked within the same day at 3:15pm. When I arrived, I was greeted by Kayla and began filling out my first-time guest forms. During the time I was filling out my forms, Kayla offered me the option of using aromatherapy oils during my massage which I thought was wonderful! I used the restroom before my appointment and it was squeaky clean! Coming back from the restroom, Leah met me at the front and was prompt and ready to walk me to my massage room at 3:15! Leah definitely has a calling for this profession! I prefer my massages to be light-medium pressure and she did just that! I voiced my concern of the knot in my neck before we got started and she confirmed everything on my paperwork for comfort. Leah used specific techniques that have to had been taught in school for getting knots out. I was very impressed with how she managed her time in covering my preferred body areas on the form (neck, back and shoulders). I highly recommend Elements Massage for anyone in the Tempe, AZ area! Even during a pandemic, I felt safe and relaxed through the entire transition of checking in, getting a massage and checking out. Thank for such a rememberable experience ladies, well done! read more

Very appreciative to Michael here at the Tempe location. I highly recommend him! When working out I noticed some imbalances that were leading my right and left side to get tight in different places. I tried a chiropractor but didn't feel any lasting improvement. I tried rolling my muscles out and stretching at home which would fix the issue for a few hours to a day but the tightness and pain would come right back. I decided to try professional massage and am glad I was matched with Michael. He works out the root of the problem, not just the muscle I feel the tightness in. He also provided me great insight about the muscles, connective tissue, etc. that helped me make better decisions on my own. After the massages and guidance I was able to get a lot more out of my exercise and stretching. As I strengthened and stabilized the pain and tightness went away. After months of too much sitting, exercising at home, and Elements being closed some of the pain and tightness I had worked out before had come back. I went back in today and left feeling so much better. I already feel so much more range of motion and am ready to get back to feeling great. read more

I absolutely love this location! The staff are incredibly helpful and kind! Ashley at the front desk went out of her way to help me with scheduling and sorting out an appointment I had with another location in California. I cannot thank her enough! The environment itself is also wonderful. The music/white noise soothes and relaxes you. I've had massages with a few masseuses here, and every single one has been amazing. Each one listened to me and always checked during the massage to make sure the pressure level was good. Kim no longer works here but she was great. My most recent masseuse was Reilynn, and she is wonderful as well! I live in California now, but I always try to schedule a message with her when I am in town because she is that good. You will not regret visiting this location! read more

I've had tightness in my shoulders and hips for years. After just a few sessions with Michael, I feel good as new. I'm able to sit in the floor at yoga comfortably again. I am more flexible at my Pilates sessions. And best of all, my shoulders are relaxed. He explained that these changes will be permanent. What a gift and excellent trading he has! read more

I've been a member for a year. The entire staff is friendly, very professional and always greets you with a smile. Lupe is absolutely amazing!! I get my sessions with her every 4-7 weeks depending on my schedule but i always see to it to book with her. Love everyone at this location. Keep up the good work! read more

Five stars for Elements Massage. The office staff is very courteous and friendly. The place is clean and inviting. But best of all is the therapist LEAH. She is fantastic. I've had lots of massages and she is by far the best. Very skilled and knowledgeable. Her technique is so effective and relaxing. I have joined the membership and have had no problem. Highly recommend! read more

When you call to make an appointment, ASK FOR TIMOTHY because he completely blew me away. He is not only strong and skilled but educated, helpful and also caring. I learned more about myself and my muscles than I ever could have imagined and he also gives you tips to help you feel better between sessions. I felt very safe with and without my mask and he made me feel very comfortable being there, even in these times. Seeing him was worth every penny. read more

I am changing my original review of 1 star to 4. One day after my review I received a phone call from Andy at Elements Massage Tempe, letting me know he received my message and was sorry for the inconvenience, that he would be looking into the matter, and for my trouble he had noted a complimentary massage on my account. I was able to book my appointment with Kathryn today and received an amazing massage (as she usually does;) and I am satisfied with the outcome and resolution to my post below. I hope that the matter is truly looked into so that future guests do not experience the same treatment. I would also hope that a protocol is put into place at each Elements Massage for when a guest does not receive a massage that they clearly booked, they are contacted by management, and efforts are made to ensure the guest has been taken care of properly. Original Post: Unfortunately, I am upset and angry after booking an appointment, arriving at my scheduled time, only to find out that my online "confirmed" appointment was not in their computer system. I booked the appointment Thursday, May 5th, for an appointment with Kathryn on Saturday, May 7th at 3:30pm. I received a first email (Thurs, May 5th @ 5:47am) stating I was confirmed and booked. I received a second email (Thurs, May 5th @ 9:34am) again confirming my appointment, now with a link to click to reconfirm on my end, which I did. Because I booked this appointment and made a commitment, I missed going to an event in Sedona with friends and family that night, not to mention I planned my day around this massage, which was supposed to start my Mother's Day weekend. I am very rarely treated to a massage and I only go to Kathryn at Elements Massage Tempe because I have found a masseuse I really like and is very good. After not finding my reservation, the front desk did offer me the only other appointment available that night at 6pm with Michael, but again, I go only to Elements Massage when I am treated to a massage because of Kathryn and the time did not work for me. I was also told that I should try to call and book my appointments rather than use the new online system. I was not offered any other compensation and after being ready to drop at least $150 - I expect more. If it was my company, I would be making the situation right by offering at least a complimentary massage for the time and trouble lost, and also, it's a massage-people are coming here to help heal their bodies and relax-I received the exact opposite. The online scheduling system has been horrendous trying to schedule appointments already because my husband originally booked me a surprise massage several years ago and when he signed me up he used his work phone number (now an old number) so that I would not know about the surprise. No one has been able to correct the information linked to the account, whether online, in person, or over the phone, and it took me until this year to figure out what phone number I needed to try to use to actually be able to book an appointment online. Now I book an appointment online, get confirmation emails, and show up to find out they cannot accommodate my appointment. I don't want Kathryn to lose my business because of this but it's been nearly two weeks since I contacted the location and I have heard nothing back. I am very disappointed. read more

I had a late night last minute appointment to get a massage. My body has been sore all over due to one month of traveling to Europe. I really needed a deep tissue massage, and I meant DEEP when I say deep. Luckily, a guy massage therapist name BRYAN did the job and oh boy, his pressure can go really hard and he was able to really hit those knots and muscle tension. Definitely worth it for the price and will definitely go back in the future read more

Michael was incredible. I've never had anyone understand exactly where I'm experiencing pain then use their knowledge to not only massage the muscle, but get to the root of the problem. I already scheduled my appointment with him for next week. He really understands and knows what he's doing. read more

10/10 recommend!!! Darius was sooo amazing and made my experience so relaxing even with a firm massage to work out some knots in my upper back/ neck area! THANKS DARIUS read more

Do yourself a favor and go see Andrew. He is wonderful. He listened expertly to what I asked and what I wanted, and he delivered. Worth every penny and took all I had not to moan! I have had not-great massages where they don't really listen to you or do their own thing, and I so appreciate Andrew because he listened to what I wanted and worked his magic. Very satisfied. read more

This is my first visit. After a long weekend of DIY projects around the house, I desperately need some massage to work out the soreness and kinks. Erin is one of the two therapists available this morning and I am so glad I booked with her! She did an amazing job for my badly needed 90-minute session. We talked about the areas that I would like worked on and the pressure that I prefer. She focused a lot on my arms and shoulders because that is what I needed most. My arms gets tingly and numb sometimes and she said that she does specialize in that area quite a bit. By the end of the session, I was totally relaxed, and painless! The front desk lady was nice and did not push hard on the membership after I told her that my schedule won't allow me to have regular visits. In any case, I see myself coming back again soon and it will be tough to see if I try the rest of the therapists or book with Erin again. Thanks Erin! read more

Everett was absolutely amazing best massage I have had in a while!! Unfortunately I will not be returning due to their front desk staff, absolutely the rudest! I will inquire to see if Everett provides services at another location! Everett deserves 10 stars read more

Worst location out of all the elements and gave it 2 stars due to having excellent massages but the worst customer service EVER. Numerous issues with billing, closed for COVID which understand but no flexibility to use massages billed for, and then told have certain time frame to use massages by one individual and then told differently 2 months later. read more

Totally wish I checked in on yelp prior to my apt so I could have gotten the extra 30 min free. However I love how calming elements is. Plus they have very good in person customer interactions. I loved talking with everyone there! They seemed so nice and welcoming. Of course they tried to sell me on the membership but as of right now I just don't think I'm ready for that as much as I loved my massage with Reilynn. She was very sweet and attentive as well as informative to what was causing my pain. I was able to pick up some buy one get one free massage gift cards for the new year, as today was the last day to get that deal. read more