I am a big fan of massages, but I usually do not go to Elements Massage, been to a few and they were OK....BUT I was in AWE walking/melting out of this place. What a pleasant surprise it was to get Carlos as a massage therapist!!! If you are able to get him - DO IT! You won't regret it. P.S. I can move my head/neck again read more

Oh my gosh I just got finished with my 90 minute massage with Janie and it was heavenly! Janie has been in the business for over 30 years and she knows what she's doing. She is highly skilled and experienced. I had a huge knot in my neck and it was causing me a lot of discomfort, Janie was able to release it through massaging and lots of stretching. She also had a wonderful technique where she stretched out my neck by holding it and applying pressure in select areas. I felt comfortable the whole time and the pressure was perfect. She checked in to make sure the pressure was to my liking and to make sure I was okay: This was the best massage I've ever had in my life! I did 90 minutes and feel like every moment was worth it. If you come to this location then request Janie! read more

I had a wonderful 90 minute massage with Annalise. She worked on the address I requested and mid-way through she asked if I wanted her to spend additional time in a terrible spot. No one had ever asked that question before and I really appreciated it. Everyone is so nice and accommodating. When I arrived I heard that they had a groupon special. I loved it up an they offered to honor that price (50%off). Wow. When I am back in Phoenix I will definitely go back. In fact I am here for another 2 weeks and will try to return before I leave. read more

Anne at the front desk was delightful. She perfectly sets the mood and is a great conversationalist. The atmosphere is relaxing right away. Syven was polite, professional, and fun. I feel refreshed and relaxed. I highly recommend this to anyone looking for a great experience. read more

Natalia is my Masseuse and has been for the last couple of massages here at the Happy Valley location. It was a wonderful experience, the methods she uses to accomplish the mission are very effective and combined with a very nice and pleasant personality makes for a very nice experience. The front office staff were pleasant, knowledgeable and helpful. 5 out of 5! read more

Massages are great, and I highly recommend Matt. However, I called today to let them know that I found out I had been exposed to Covid two days ago. I still had to pay the $55 cancellation fee. This does not encourage people to be honest and safe. I understand their policy, but are they encouraging people to not be honest and safe? read more

Today I went and had a much NEEDED massage. I usually go to a competitor due to convenience. Today I saw Daniel and all I can say is AMAZING! Highly recommend him. He was kind, respectful, and professional! Best massage ever! The front desk staff was fabulous as well. I will be going back for sure. read more

Got charged a $45 cancellation fee for trying to reschedule a massage, not even cancel one. Funny how they don't tell you about that up front when scheduling. Once they have a credit card on file they get as heartless as they come. read more

From scheduling my prenatal massage to checking out after my massage, everything ran very smoothly. I think the girl who checked me in was Gabby and she was super sweet and helpful and made checking in easy and comfortable. My massage therapist was Kimberly and she was really good and knew exactly what areas needed the most attention. I'm usually not a fan of small talk during a massage but it was nice talking with her and it felt like I was just talking with a friend! I definitely recommend her and will be back to see her. Leanne checked me out and was super sweet and helpful when I had questions about memberships. The owner should feel very proud of his staffs level is professionalism and customer service! read more

I got some gift cards for my husband and mom for Christmas and the front desk was really helpful and educated my on the membership. I'm not new to massage memberships so was initially interested. After my massage I was hooked. I was formally a Massage Envy member and Elements is different. Massages here are less for luxury sake and actually intended for healing and issue relief. I've had multiple massueses and they have all done good work. Everyone is friendly and respectful. It has a great location near Mountainside Fitness, Herbal Nails in the Walmart shopping center area on Happy Valley off of 23rd Ave. The membership is flexible and affordable. I have the small package of one hour long a month and always end up adding one to two more for the discounted rate. read more

Kim has been a great therapist for me. I'm 25 weeks pregnant and she takes care of all my needs and actually listens to what I want. Last time I got a massage I did a couples massage with my husband and Stephanie took great care of him, he upgraded to the Himalayan salt massage and he truly loved it! Next massage I'm going to be trying their prenatal table and I can't wait, thank you ladies for all your hard work. read more

DO NOT BUY GIFT CARDS HERE. They force you to use them even after they have messed up. Scheduling with you guys is a nightmare. You guys moved up a scheduled massage and tried to get me to confirm it before even letting me know that you moved my time up. And then let me know that if I was late or didn't show up for a changed appointment time without my confirmation I would either A) Face a $45 cancellation fee or B) cut into my 90 minute gift card, talk about predatory on something that's NON-REFUNDABLE! When confronted about this Jenna informed me that she was sorry but she had tried calling me.. through a number that's not registered under the business name, (I use Hiya) and didn't even bother to leave a voicemail explaining the situation. Edit: I did go in because i'm not letting money go to waste. The therapist I had does great work, it's just really unfortunate for her she's being handled by such incompetent staff that clearly lacks communication skills. My experience here has 100% turned me off of this business and will gladly point family, friends, and coworkers far, far away from this circus. read more

I have loved the massages I have gotten at this location. Very professional and great people working there.

Yuri is the one to request! You will not be disappointed- cannot wait for my next one with her. She left me speechlessly relaxed and tranquil. Thank you Yuri! read more

I love coming here. I have a monthly subscription to where I can come in and be seen. The price is great compared to competitors. The best part is the staff, they are amazing. Lisa is my favorite, she listens to what I need and always finds the spots that hurt and works the pain away. read more

I brought my mom to this location earlier this week in celebration of her birthday, and despite us both being admittedly picky about massages, Chelsea and Annalise did an absolutely amazing job! my mom looked like she was gonna melt into a puddle by the time her session with Chelsea was over! Annalise ended up being an absolute miracle worker for me! i was amazed when she was able to ease a ton of tension out of my terribly knotted back, but she literally improved my quality of life. i was in a car accident in march of 2018 that resulted in a severe ankle injury. i tore all of the ligaments and tendons in my foot/ankle and unfortunately they didn't heal properly so since then on a good day my right ankle is twice the size of my left and the pain is 5/10. the day after my appointment with Annalise was the first day in almost a year that i had pretty much no pain and my ankle was normal size! read more

There are two people at the front desk who have no idea how to treat their customers. They are very rude and don't care about this location because they are just filling in. Special requests get completely ignored and have ruined more than one surprise. If it wasn't for the wonderful massages, that I've received from a few different people, I would never come back. read more

I'm new to Elements, coming from Massage Envy. I've been to Elements a few times. This is my first visit with Janie she is amazing. I needed a sport/deep tissue massage. This is the best massage I've ever had. She applied the correct pressure and was very attentive. I have a few stress points that she worked on and I felt great afterwards. I scheduled my next appt with her. There's nothing like a full body massage. You haven't had a massage until you've had one with Janie read more

Jan was exceptional.l! This was my first real massage. Not only did I fee completely relaxed but she game me some great tips to do when I'm at home or at work. Will definitely be back to see her. read more

I absolutely love Krista. She is intuative and understands all aspects of a real massage. Her energy shows she loves her job. Her pressure and technical skills are life changing. Thanks Krista read more

I'm a 38-year-old guy who always had the preconceived belief that getting a massage from a total stranger is weird and uncomfortable. I have always come up with an excuse to avoid getting one when the wife asks me to join her and honestly, I'm pretty good at redirecting the conversation. Well, three days ago and completely out of the blue, my neck, shoulder, arm and upper back decided they would punish me by locking up and provide an all-star caliber level of pain. I have had pain from disc issues, spine surgery and MS symptoms, but when muscle relaxers and prescription pain medication provided almost no relief, I broke down and scheduled a massage! I was matched up with Stephanie who listened to my issues and explained everything to me (I'm new at this remember). My upper body was so bad that she had to take it a bit easy on me in the beginning, but after finding my man card hidden deep inside my pocket, she was able to get out the majority of my many kinks in an hour. It has now been 2 hours since I walked out of their door and I feel quite a bit of improvement. Thank you sooooo much Stephanie, you have no idea how grateful I am to be able to function halfway normal again. You truly are gifted with your hands!!!! read more

My daughter got me a gift certificate for a 90-minute massage for my birthday and it was the best gift she could have given me. I have a lot of health issues including fibromyalgia and Chelsea was very understanding and when I couldn't handle her touching a certain area she moved on. I will definitely be back! read more

I enjoyed everything ! The place was nice and clean, I had a lovely conversation with the receptionist lady ) But the most good was my experience with masseuse Jenie!!! She was great! That was strong and relaxing massage at the same time. I felt myself healed and refreshing ! Thank you! read more

My massage with Krista was amazing! She took the time to listen to what I was looking for and really made me feel great. Just the right amount of pressure, everything was comfortable. She really took into consideration the areas that I needed work on, and helped alleviate a lot of tension that I was feeling. I really felt like all my needs were addressed. I left feeling happy and relaxed. read more

Great location, Dev was awesome and was very attentive to make sure my massage was just what I wanted. Would highly recommend.

It takes alot for me to make time for my self! I have 2 young boys and a husband that works a lot of hours at his company. I really needed this 90min massage to help me destress and workout some of the pain I've been having in my back. After suffering for a little over a month I finally decided to book a babysitter and a 90min massage. My massage therapist was amazing! I told her about my job and she knew exactly what I needed on my back and neck. I noticed the room next to me had a lot of commotion and talking going on but figured it would stop when the massage started. Well about 15/20 min in I finally said something. " I feel like I'm having a couple's message with the gentleman in the next room because I can literally hear every single word".. My massage therapist laughed and said "this is actually the couple's message room and that's just a partition in the middle of the room." The massage therapist and gentlemen talked Throughout his entire massage. SEVERAL time my massage therapist apologized for how loud they were. Finally it was quite on the other side of the wall. 15/20min later... my massage therapist says to me " I'm sorry but your time is up". That was literally the worst massage! I did not get to destress and relax like I had planned on and paid for. I was very unhappy and spoke with the lady at the front desk about it and I was told I m sorry I can put it in your notes that you don't want to be in that room. That's it! My husband paid for me to get a 90min massage and it was so stressful! Not worth the money or extra stress I left with. read more

I had a wonderful first time experience here. I am currently 37 weeks pregnant and booked a prenatal massage. I was well taken care of by Chelsea and plan to go back and bring her some additional business as well. I was in a lot of pain going up and down the stairs at home and after my massage I got a little hop back in my step! I am so thankful and cannot wait to go again! read more

Disappointed in the front staff. My husband and i had a massage scheduled for Friday October 9th. My husband and I always see Kisha and Annalise for a 90min massage. I generally take the day off for our appointments from work or leave early just so we can get our massages since Kisha and Annalises schedule never aligns on any other days. We travel all the way from wickenburg for these appointments and when we arrived i was told that my husband's appointment was never booked. We were offered for him to see another therapist and she was not a good fit what so ever and we had to reduce our massages to 60minutes. If it wasn't for us liking annalise and kisha so much we wouldn't come to this studio. read more

New location. Service was great. Massage therapist was on the money and adjusted as we went along. Going to continue my once a month massages like I have been for the past 25 yrs, now that I have moved cross country. Just tried the Himalayan Salt. It was wonderful. Look forward to my next visit. read more

Did the couples massage and both of us felt great afterwards! Super friendly and great place!

Great massage. Absolute terrible receptionist. Worst customer service ever. Do not recommend.

I have never been so disappointed in a business in my entire life. My boyfriend and I have been interested in cupping therapy for quite some time now. I was pleased to find that Elements Massage down the street from our house started offering it! I went in and asked how much it would be- they told me it was an add on to a massage and that you can not do it just as a session alone. I thought, no big deal we both could use a massage anyway. Excitedly, we booked a couples massage for the following weekend. I made sure that we would be doing cupping when making the appointment, given it was the whole reason we made the appointment in the first place. I requested we have 2 female therapists as well. Our appointment was set for 10am this morning. At 9:20- we get a call saying that one of the therapists called in sick, and we would have to be rescheduled for tonight at 6. And it would be a male and female therapist. I thought- okay we are flexible, not a big deal just slightly disappointing as we had other plans for the day. I was about to confirm the appointment until I asked if we were for sure getting the cupping as well. To this, she responded "Oh! I can definitely make sure to add that on."..... as if I never booked our original appointment for cupping. We changed our plans for today, and got to Elements at 5:45 to fill out paperwork as this was our first time. Only then, did the front desk girl inform that my therapist was not certified for cupping. Disappointed, I wanted to cancel the appointment at this point. She offered aromatherapy for the inconvenience, I accepted because- well hell our appointment was in 10 min anyway. She walked in the back room and came back only to tell us my boyfriends therapist is not certified either!!! We could not push back our appointment at this point, due to us being out of town for the next few weeekends and apparently none of the afternoon therapists are certified. I am so beyond disappointed in this experience, I cried on the way out. My boyfriend has severe back muscle pain from the military and really needed this today. We made our appointment a week before- this should not have happened whatsoever. Do NOT come here if you are looking for a relaxing and stress free experience. This has been quite the contrary. read more

My wife and I have had several massages and now have a membership here. We've always had nothing but phenomenal massages from all of the staff. read more

This place is awesome. Booking appointments online is a breeze and the reception staff are so genuinely friendly when checking in. Annalise is the best massage therapist!! Her deep tissue massages have helped my back so much that I feel like a new person. She also is skilled in providing cupping treatments, which have helped to greatly improve my range of motion. Thank you Annalise and Elements Massage! read more

I had a very good massage here but when i signed up for the monthly massage they told me my payment would be automatically deducted from my checking account via my debit card and it would be taken out on the 15th of the month. I made another appointment with the same massage therapist and then was randomly looking at my bank acct later that same day. It was April 2. Elements had taken a payment out of my account. I called them back to ask about it and they assured me they'd fix the problem and i wouldn't be charged again till may 15th. Well two days later, I'm looking at my bank acct again and they'd taken another payment!! I was trying to remain calm but I'm not rich. I don't have a whole lot of money to be throwing around. I called and left a message explaining that one mistake could be forgiven but not two times! I can't afford to have them keep taking 70$ payments from my acct every other day. So i wanted them to refund me those two payments and cancel my appt and I wouldn't be coming to elements anymore. The next day a lady named Lesley sent me a text message explaining that their systems were down but she'd call me and we'd figure things out when they were back online. I replied that was ok and thanks for getting back to me. I was nothing but courteous and respectful the whole time but not once did this lady ever apologize for the mistake that elements had made and she never ever called me. She kept sending me texts. Very unprofessional! I will never go to another elements again! read more

I rarely get massages but when I do I go here! As soon as I walk in I already feel so relaxed. The massages are always great and the customer service is awesome. read more

My first time getting a professional massage I went to a different place and had a horrible experience, so I was nervous coming into my second professional massage at Elements. But I've been seeing Jana for the past few months and she is an angel! She's not only REALLY good at what she does, but she really gets the spots that I need work on and she's the coolest person to talk to! I adore her and the front desk is always very nice and will continue coming here! :) read more

My experience at Elements was fantastic! Jenna does an incredible job at the front desk. She has an amazing personality and made me feel very comfortable as soon as I came in. Annalise was one of the best massage therapists that I've ever had. I have had chiropractic adjustments and massage therapy for the last 15 years and Annalise absolutely stands out. I highly recommend this location. Keep up the great work! read more

Great massage with Lacie. The front desk staff were very helpful, friendly and professional. Looking forward to going back.

Elements Massage Happy Valley was fantastic. It's a beautiful space. My masseuse really listened to what I needed and gave me suggestions on how I should stretch to alleviate my regular muscle aches. I highly recommend you get a massage here! read more