Today is my birthday, and the last thing I want to be doing is crying in my car leaving a review…read moreabout an experience I had that I was so looking forward to. I have seen so many amazing reviews and Tik Toks about a scalp massage, I told my husband this is what I wanted for my birthday. My review is made solely on my experience in Anthem, as I cannot attest the one in Glendale.
Positives first: my husband was able to book, and then change my appointment time, without any concerns. The customer service online was a breeze. Upon my arrival, I was met by the nicest worker whose spirit was so wonderful and sweet. She is the reason I am even giving it two stars. She didn't have me sign any paperwork, she just went over somebody else's with me to ensure she knew the answers I would have answered. This was bizarre to me because I arrived almost 15 minutes early to fill out any paperwork I needed to.
The massage itself was okay; the pressure on my scalp was hard but fine. The staff did check regarding my comfort and the pressure throughout the massage, but otherwise let me relax to the music - which I appreciated.
However, the scalp service that I had during and following the massage was anything but relaxing. I did not receive a scalp analysis, which I thought I read was a part of the 90 minute service paid for. She didn't look at my scalp at all. Then, during certain parts of the massage, I felt my hair being ripped out. This was confirmed when I got up and a chunk of hair in the bowl (pictures attached will show front sections of my hair that are now missing or broken). One tool .... best described in my house as the head scratcher, got stuck in my hair and she spent a few minutes trying to get it out without ripping any more of my hair out. The gloves appeared to make the massage worse, but I didn't ask for her to remove them because I don't know their policy.
Like another review said: "The head massage wasn't bad, but not comparable to a wash at a Dry Bar or even your local hair stylist."
When I got my hair blow dried, my hair was an absolute rat nest. When she went to then brush it out, it was extremely tangled and due to the sensitivity of my scalp, it hurt. She asked if I wanted "tamer "in my hair, which I was grateful for because I'm assuming that was the only heat protectant I was going to get on my hair. Then, when I read the bottle, I realized it wasn't even heat protectant, it was leave in conditioner. She then half blow dried my hair and asked me if it was "good enough ". She proceeded to then put serum in my hair and told me I was not to blow dry my hair or wash it until maybe tomorrow night. There is no way I can go to work like this tomorrow, so I will be going home now and trying to salvage my hair.
Still, I gave the staff $20 as a tip, and proceeded to go into my car and cry. This is not the way I thought my birthday afternoon would end up. I definitely would not recommend this place if your hair care matters. Though scalp treatment is important, if they're not taking care of your hair, I don't see the point.