This was the best massage I've ever had! It's like she knew all my problem areas. And to top it off it was a prenatal massage and they even had the cut out table that made it even better. I called alot of places and they dont offer this, so glad I made this appointment with Krystle. I will definitely be going back!! read more

I started a membership about 4 months ago and have seen different therapists each time. All therapists were very friendly and gave good massages. They ask questions to focus their attention if needed and check if pressure is okay during the massage. Front desk employees are always friendly and helpful. I saw David for my last visit and it was one of the best massages! read more

I have had a membership here for a while. The place is pretty nice inside and I haven't really had a problem. However, the messages are definitely a little on the high side compared to some of the other places around the area. Nothing bad about this place really when it comes to service. read more

This is an amazingly helpful business. Ashley and Krystal are the greatest! My wife and I got massages there and will be going back, thank you !! Todd and Patty overwelmingly recommend making an appointment right away! read more

I've been a member at Elements Massage Gilbert for several years now. I've been to several therapists, but Janelle is my favorite, as she really helps with my multiple conditions (Hashimoto's Thyroditis, Fibromyalgia, Osteoarthritis, Degenerative Disc Disease, etc.). She works on what areas I need work on, (after she asks, every single time) and also adjusts her pressure based on how things are feeling, which is so important with Fibromyalgia, in particular. Janelle is knowledgeable with therapy tools, and has suggested things that I have purchased online that have really helped with my healing. She also listens and talks as little or as much as I like, which varies from session to session. Elements has a very zenlike feeling in the entire place, and the individual rooms are spotless and also very quiet. Soft music is playing, rooms are dimly lit, massage tables are generous in size and heated, if that is desired. I leave feeling so relaxed that I don't want to do anything for the rest of the day! The only problem I see with her is that there's only one Janelle, no way to clone her or take her home with me! read more

I've had massages all around the world and I have to say Janelle is one of the best I've ever had! She listens closely and understands what I need when when it comes from a deep tissue massage. I highly recommend her...... read more

Victoria is amazing. If you like deep tissue she is the one to pick! She is kind, competent, creative and caring. Victoria knows how to soothe and fix anything that bothers me! So happy sh has been caring for me for years! read more

Just got a yelp account so I could say how much I like this place. In the past I have had masseuse at other venues complain to me about their working environment, multiple times, at multiple places. All employees at Elements enjoy their jobs and give massages for more than relaxation but for the medical benefits. As a professional dancer I have herniated my L4 three times in my career and they always make sure to thoroughly realign the muscles and explain to me stretches and techniques to prevent future injuries. This is also the first time in my life I haven't just grouponed the cheapest massage around me but became a member. I see reviews on here saying the front desk workers tried to upsale them by becoming a member. If these people had given the respect to listen, it's free to become a member and you get a discount! The automatic charge to my account encourages me to make massages and taking care of my body a priority. I enjoy the flow, vibe, energy and feel spiritually recharged every visit. It's also really well priced. I obviously enjoy this place and look forward to the start of each month. Plus they have lemon water and cookies. I mean come on. that's great! read more

Front desk staff was very nice and helpful! Lyndsey is the best therapist in the state by far! I will go to her everytime moving forward!

Victoria is the BEST! Deep pressure, knows her customer needs and goes above and beyond!

Lyndsey did a great job on massaging all the knots out of my back and making my neck feel alot better thank you I will definitely come back thank you Lyndsey read more

Five stars! My fiance and I booked massages after a full day of moving furniture to four locations and we came away from our massages relaxed, rejuvenated and refreshed! They listened to what we needed and wanted and met our expectations 100%! I highly recommend them. Thanks! read more

Im giving a two because me and my Husband got two therapist that need some more training..Been to Elements Massage and had no problem with another location and been getting massages for years.. I left with more tightness in neck and felt nothing was done.. Me and husband looked at each other and just shook our heads at sametime. I was ask several times about pressure and instructed what I needed and left still frustrated..My husband said his therapist seemed to be rushing and ask any other areas and he told her yes I want a full body massage.. read more

Definitely will be back! Chose this location because it was close to home. We had Cory and Anecia and both did an excellent job!

They were professional great social distancing did everything my massage therapist was amazing I will definitely go back

I was thrilled that they were able to fit me in for a "next day" appointment. They used all of the appropriate COVID guidelines to make customers fell safe and comfortable. The massage I received from Naomi was excellent. She constantly checked to make sure the pressure was perfect for me and was able to reduce pressure in sensitive areas without it being obvious that she was changing the technique. She successfully targeted the areas I needed but still did an all-over massage. I will be back! read more

If you're looking for a deep tissue massage Sal is your massage therapist. He's AMAZING!!

I've been going to Elements for the past two years and the first therapist I had was awesome and when she left I found someone there just as awesome. The staff is great and the rooms are like you are in a spa. I've done massage envy and lots if other places before I found elements and I'm super happy. I go monthly and it's worth it! read more

Best place for a massage! Great therapists, nice comfortable relaxing atmosphere! I suggest don't waste your time or money at Massage Envy! Better experience here at this Elements than anywhere else! read more

I had a 90 minute massage on the first day they reopened and it was fantastic! The young ladies at the reception desk were extremely kind and very polite. Yes, the staff had on face mask but it was not mandatory for the clients. My therapist as Mitchell and she was amazing. I will be going back next month. read more

The massage therapists themselves are awesome but I don't like the structure. As a member, I have one massage per month for $69 and I pay extra to have it be a 90-minute but it usually is only 75 minutes. In addition to that, one of the biggest things for me when looking for a massage place to give my monthly membership fees to was flexibility because my job is so up in the air that I need to reschedule the day before and I get charged for that? But the thing that was made me decide to end my membership is the fact that they have COVID guidelines and we have to sign an agreement saying we are not Covid symptomatic and then get our temperature taken. Which is fine, I get the business is protecting themselves so this morning I woke up with a slight fever and texted them to inform them of that and that I was getting a COVID test and asked to reschedule for when I got my results to ensure it was negative. They said yes but they were charging me a $35 cancellation fee? How does that make sense? IT IS YOUR RULE THAT I AM FOLLOWING AND I AM GETTING CHARGED? Doesn't make sense at all. read more

I have been coming here for a while now. I have had a couple different therapists and everyone has been awesome!. The last few times has been with Janelle and she too is amazing. Today is the first time I did a morning appointment. I am not a morning person but I may be now. I have never felt so energized afterwards. Besides pinpointing my trouble areas Janelle used hot stones on me that I highly recommend and do 90 minutes. It is so worth it. You will walk out stress free! Thanks for making my day!! read more

My therapist was amazing! However, the manager/owner is a horrible business man. He is a bad communicator and doesn't educate/train/coach his front office staff to manage the business effectively. There was a special, for 2 massages for $99. I bought a total of 4 massages. I received paper gift cards for these massages. I gave one out as a gift and used the other two myself. Each time we went to redeem the gift cards (including the gift to a friend), there was a problem. It had something to do with the way the front desk issued the cards. Luckily, I was able to use them, but they were quite a pain and time consuming. I heard from a friend, that she had a similar experience with the gift cards, however, in her case, they would not honor the cards!! I'm glad I didn't have the same experience, as I paid with cash and didn't save the receipt. I would have been out $200. There is no difference between Elements Therapeutic Massage and Massage Envy. The same monthly membership, same strip mall massage experience. I will not be going back to Elements Therapeutic based on the owner's dealings with the clients. Based on these interactions with clients, I'm aware of a total of 3 people that will be ending their membership. That's over $2000 a year in revenue this office is losing because of $300 dispute (let's be honest, that $300 really only cost management $150-200). I would rather just go to Massage Envy where there are more locations. In this case, you get what you pay for and I would just rather take my money where I'm appreciated. read more

If one ever needed a top of the line message, Christine at Elements Massage, 2556 S Val Vista Dr., Ste 105, Gilbert, AZ., is one to set an appointment with. She is very knowledgable about her occupation & has the ability to address particular areas needing attention. I highly recommend her services. I feel like a new person when the session is completed. read more

I've been here twice and had great massages both times. I signed up for the massage club becsuse I like the fact that my man and I can share it. Naomi is great. read more

Misinformed or dishonest sales associates (plural) cost me $200, even worse, the manager 'Faith' admitting fault but remains extremely confused at her role on how to satisfy (long-term) customers. No acceptable option or remedy was offered. Will never return to this location and will steer everyone I know as far away as possible. Absolutely terrible. Apparently anyone can open a 'franchise'. read more

I'm so so so disappointed! I have never had a bad massage at this place. I called in the morning to get in the same day. The lady told me 1pm. I asked her to call me if there was an earlier appt to call me. I show up at 1pm... She said my appointment was for TOMORROW! They have nothing until 7pm.... I drove all the way from Tempe. My neck hurts so bad and all I wanted was a massage! read more

The best massage I've ever had! Great professional staff without any worries of a hard sell. Clean peaceful environment.

I've been to much better spas that offer a better ambiance. I've been back a few times, but am always put off by the gratuity guides all over the reception area and in the massage rooms. I've also had them quote me a price on the phone and try to charge more in person. I questioned them about it and was given wishy washy reasons why I was charged more. I received a phone call an hour later from the spa explaining that they were in error and that I had a credit with them. I'll use what I have, but will find another spa for regular visits. read more

Used a Groupon and had a 60 minute massage with Janelle, it was amazing and exactly what I needed strongly considering getting a monthly massage scheduled! read more

I can confirm that Mike from Elements Massage reached out to me and apologized. I have since received a refund of the overcharged amount. Thank you. read more

At Elements Massage in Gilbert (EMG), the onsite personnel keeps​ a well-maintained​ business, which in turn speaks volumes of hospitality to the clientele​. I have been visiting this establishment for several months,​ all for massage sessions; I can assure you that the exterior (i.e., the front entrance) and the interior (i.e., the restrooms, lobby, and the overall appearance and feel of the individual rooms) give the right impression of an authentic​ welcome. The front lobby personnel are very cordial and add the element of a personal, human touch to each of my visits.​ My masseuse, Ashley, does not disappoint; in fact, she is my personal favorite for a level 4, deep tissue massage. I have attended​ other massage establishments. However, not one of them can compare with Ashley. For those of you that need a deep tissue massage, I highly​ recommend Ashley. If Ashley is not available, then I recommend Ilda, who also works at EMG! ​​​Truthfully, I have not undertaken​ with the other massage therapist at EMG. I am sure that they offer excellent service as well. ​ read more

I tried Elements Massage for the first time and have a very good massage. I liked that they did not use aromas as they give me a headache. The bed was comfortable which is very important to me as I had scoliosis and it hurts to lay down. The intro price was a bonus. The regular rate is a bit steep but I bought a 3-pack and was happy with this as I travel a lot and couldn't commit to a monthly plan. read more

I have been coming to Elements for a few years now and I have to say, Ilda is amazing. She listen to my current issues and is always extremely attentive to my specific aches/pains that session. She is always extremely professional and an absolute master of her skill. I highly recommend her! read more

Victoria is amazing! Best massage ever!! Always listens to what I'm saying and customized to meet my needs that day.

EXCELLENT!! Staff and masseuse simply wonderful! I fly in from DFW to PHX for visits with my sister. I always book a massage here because it is extremely good! I love Janelle she does deep tissue and remembers my needs from month to three months apart. I highly recommend! read more

Customer service is above and beyond !! My massage therapist is amazing and listens to me and likes to get to know me She remembers things so I don't always have to repeat myself Thank you so much for a great experience every time read more

Adam is a great massage therapist! His therapeutic messages help with my sciatica issues. I highly recommend Elements Massage!

Shawna provided an A+ massage! She listened and knew just where to massage on my back/trap area in order to relieve neck pain that I had been dealing with for six weeks. I also went in with a sinus headache that she didn't even know about that affected my neck and by the end of the massage, it was relieved as well! I was so impressed that I signed up as a member! read more

I was in Az for my tri-yearly visit, and as always came back to my favorite Elements. I had Victoria for the first time and my experience from start to finish was amazing! Thank you Victoria! She worked on exactly what I wanted and needed her to. I came out pain free to enjoy the rest of my visit. read more