I woke up this morning with a terrible cold and had to cancel my appointment an hour before! I really appreciate Massage Envy, thank you for not charging me the standard cancellation fee. I have had only pleasant experiences here, quite the contrary to what other people have expressed. The staff is always very nice, helpful and patient. The therapists allow me to relax and shut my eyes and never pester me with conversations only to ask if the pressure and lighting is to my liking. I will continue to come back. read more

During the massage, I repeatedly had areas I specifically did not want touched, yet my instructions were ignored and those areas continued to be massaged. The pressure and technique were also incredibly rough. His hands and elbow felt like they were scratching my skin rather than providing a massage. It was uncomfortable for the entire appointment. To make matters worse, I left absolutely covered in lotion. There was so much on me that it was literally coming off in chunks. It was an absurd amount and completely unacceptable for a professional massage. What makes this even worse is how this location handled my complaint afterward. I contacted them because I was unhappy with the experience and was looking for some kind of assistance or resolution. They refused to help. No meaningful attempt to make the situation right, no reasonable customer service, and apparently no concern whatsoever that a customer had an extremely uncomfortable experience after explicitly communicating her boundaries. Mistakes happen. Bad massages happen. What is completely unacceptable is ignoring a customer's clearly stated boundaries and then refusing to do anything about it afterward. I will absolutely not be returning to this location, and based on how they handled my complaint, I would strongly encourage anyone considering booking here to think twice. read more

Don't book a facial here!!! Yesterday after paying someone to cover my shift so I could make my appointment they cancelled my appointment while I was on my way. So they rescheduled for today and when I show up they said sorry your eastthetian just canceled! All you get is a Sorry but if you cancel within 24 hours you pay! I'll never book another facial here again! read more

Yesterday was my first time visiting this location, and I thought I would write a review because I had a positive experience. I had a massage from Kierra and she was very professional, kind and welcoming to the massage. She listened to my concerns and what I had wanted to focus on and delivered an excellent massage. I will be back!! read more

The therapist here was great, got the tension spot in my back/shoulder. No more pain. I continue to go here because the therapists are great. No issues read more

I have been using this location since early 2020 and have never been disappointed. I see Daniel every few weeks and he is kind, professional, and I always leave feeling like I got a really great massage for my money. There was an instance where my massage was canceled very last minute due to illness and they gave a free add on to my massage. The front desk staff is always friendly with me and I never have any reservations about going in. Very great location in my opinion and I drive out of my way to continue to use this location! read more

I honestly do not post often on yelp. I have been to this location numerous times and have always had a good experience. My good experience became a fantastic experience when I found Emma. She is the best of the best! I realize, thanks to Emma, just how much better my body can work. I suffer from chronic pain and horrible osteoarthritis. Emma has helped to ease some of the pain. She seems to know exactly what I need and where without me saying a word. When I do voice areas of concern she works her magic and I feel better. She listens well, she is kind and is incredible at her job. Book Emma. You will not regret it. Also everyone at the front desk is kind, professional, informative, helpful and caring. It's one of the highlights of my week to go to this business. read more

Called at 8:40 AM this morning for a same day appt at 3pm with Amanda. Showed up and the "manager" stated that the appt that was scheduled for me was March 9th and she has someone who scheduled an appt at 3pm. Did not apologize for the inconvenience and was snippy. "Celly" stated she was the manager. Have been coming to massage envy since 2012 and will definitely not return to this location. Terrible customer service. read more

Honestly I will take the fault in not carefully checking the time I scheduled my appointment. HOWEVER When I walked in one of the front desk ladies (3 in total) greeted me, asked me my name and if I had a appointment. The usual questions. I honestly thought I had one but it was for the pm. My mistake. However, the older front desk lady that chimed in this morning was very rude. After a 12 hour shift over night i was not In the mood for her. So I told her that's fine just cancel it and she proceeded to explain the cancellation policy with the same rude tone. So I said again yeah it's fine just cancel it. I didn't even have a Karen tone it was my am/pm mix up, so fine. As she continued. Me, not in the mood to listen anymore I just walked out. With the understanding that my appointment will be canceled and if no one takes the spot I pay 50% (which was explained to me) which again fine It was my mix up. But I checked my app an hour later and they didn't cancel it. So I called another location asking if it showed canceled and how long it takes on the app to update. I was told it was not canceled and give it about an hour. So now I am kind of mad that they didn't even open it up to be filled. So it would look like a no call no show and I would be stuck with the 100%. So I called and thank god she (older lady) didn't pick up! Instead I got one of the other ladies. Whom was also up front when I walked in. I told her why I was calling (the app still has me as having this appointment. And I was in this morning and I need it canceled). I didn't even have to say my name she knew exactly who I was and told me by name that she will go ahead and cancel it. (So now I am thinking they did it on purpose) Not a minute later. I refreshed my app and my appointment was canceled. Basically I am writing this because I feel bad for the masseuses that work there. Because the front staff is who sets the mood for your experience and if it starts out with attitudethen you aren't going to want to come back especially if it's your first time at this location. (Not my first time at this location, but only place that had an opening for what I thought was an am appointment) Mind you it's not my first choice of locations. However I have truly never had a unpleasant experience at this location till today. Normally it's a neutral experience. And by the looks of it other people have had the same experience with front staff being rude.(maybe the same lady?) The reason for 2 stars is because one, the lady on the phone was not rude or inconvenienced by me, and two it was my mix up on am/pm. And I knew it was a different person then the older lady was because she has a distinctive voice. Basically, I won't be back to this location even if they are the only ones with openings. read more

This location has a severe inability to honor its appointment times. I have scheduled a total of 3 appts in the last 8 months, and every time they were cancelled by Massage Envy at the last minute (often less than 6 hours prior). Batting zero, they offered me a $10 add on as a compensation on round 3. Which is comedic, because had I cancelled last minute, I would have lost the entire cost of each session (times 3!), an amount averaging 10 times the $10 add on they offered me when I expressed appropriate frustration. That doesn't even speak to the fact of my schedule and how it's impacted with other things I rearranged. If you schedule at this location, you roll the dice on whether or not your monthly membership cost will actually be honored with an actual service. It's so much fun to pay for services not rendered! Then I asked for the number posted in the lobby to connect with the owners for any problems/comments, and that got me to a voice mail with the names of 4 different people (none of whose names match the owners listed)...leaving me with no recourse to discuss this issue with anyone in a position to actually be concerned with the reputation of their location. read more

First time at Massage Envy. I've been to a couple other places in the area and will definitely only return to massage envy. Great customer service, nice clean quiet and relaxing location. Great massage. Only thing I would say is this location doesn't have a couples room. We booked a couples massage and when we each got called back individually we were surprised but both were great massage therapists!! read more

I had 2, massage envy gift cards worth $600 that were stolen when the massage envy system was hacked. The gift card numbers (I had the physical cards with me in CA) were used at this Gilbert location and the Gilbert Highland location. My gift card numbers were stolen due to their lack of security in their system and then they allowed a customer, actually, a criminal, to use the gift card numbers without a physical card in hand and refuse to reimburse me the $176 that was stolen off my gift card. The franchise owners for the Gilbert location were very responsive and gave me a new gift card with the amount stolen but the Gilbert Highland owner has been completely unresponsive to me, and to the manager of the Manhattan Beach location where the initial gift cards were purchased. The owners were told by the corporate office that it is good policy to reimburse clients that had their gift card numbers stolen but I guess this location doesn't care or maybe one of their employees is in on the scam!! Do not buy gift cards from Massage Envy!! They do not have a secure system and or protocol in place to protect the purchaser / and recipient of the gift card. Definitely do not go to this location! Go to the other location in Gilbert, at least their owners are ethical people who will right a wrong, and know how to run a customer service-oriented business. read more

Maggie has been helping me with my skin and she is so sweet and my skin is doing so much better. She gave me a routine to do at home and I'm very happy with the results. Sam gives the best massages. She is also super sweet. The pressure was perfect and I feel so relaxed after seeing her. read more

The aestheticians pressure sell you on a product and when it is defective the manager refuses to return. Stay away. And never let them up sell you. I have zero respect for this company, franchise & manager. read more

Manager lady at this location is rude after dealing w her you forgot all about the 80 mins massage you just had. Stay clear of this location as most of the therapist just don't have what it takes to get a relaxing massage! read more

This location is a complete waste of time. Do not come here, do not waste your time. They have out dated policies and outdated procedures, I cannot believe what a waste this place was of my time. There are a lot of very good massage therapists in this town, unfortunately you will not find any of them here. read more

An ok massage tonight. I scheduled my usual female massage therapist , but was reschedule with a male. His massage technique was fine, but he used an abundance of oil. When I left, I felt as though I could slide on out the door instead of walk. I came home and immediately showered, which ruined the entire relaxing and soothing effect of my massage. I currently have a contract with Massage Envy for monthly massages, and I have never experienced an unpleasant or less than satisfactory massage until last night. read more

Such a great experience. Under so much stress got a birthday gift from my boyfriend for a massage and facial I walked out feeling like I'm cloud nine. read more

Amber was awesome at the Tour de Mesa bicycle event last Saturday. She gave a quality post race chair massage and was eager to address my sore muscles. Thank you Amber for showing up for us! read more

Massage Envy - Gilbert Highland - Massage Near Me - Gilbert, Arizona

I really did not want to write a bad review, but I feel like it's necessary as a learning curve for this company. I've been to massage envy a few times. There was only once I felt genuinely relaxed and well worked on. This last time was just a repeat of poor professional experience. Most of the people working for this company are so young, inexperienced and awkward. For some reason I always end up with those girls. The girls try and have a conversation the entire time they massage you, and vent about their day, or their stress (which really complicates your mood to relax) and I left with more of a head ache and tension than I came in with. I love deep tissue, but I felt the girl in my most recent visit overly worked my back, and did little to no work on the rest of my body. I woke up with a major head ache and my back feels like I was slammed against a wall. I am genuinely shocked there's no bruising, but my back is extremely red like I have a sun burn. My husband bought me a gift card for $100 (which is the only reason I came here). The front desk looked at me like I was crazy when I tipped the girl $25. I didn't do it because I thought she did a great job.. I did it because I never want to come to massage envy again, and the poor girl was barley 20 with 3 kids and completely uncomfortable and stressed out in her work environment. I get this is a franchise, each one can be owned or operated differently with their staff and treatment of their hiring process.. The pattern seems consistent no matter what massage envy I walk in to. It's young kids at the desk who are absolutely useless, or inexperienced unprofessional massage therapists. Please learn from this. read more

I called and was able to get a massage for the same day. I needed it and was so glad I could get in. Hannah, at the front desk, was very friendly and got me settled. Bianca was my LMT. She made sure I was comfortable and I liked how she truly focused on the areas I needed. I got an upper body massage because that was where I was having issues. I liked that she took time to talk to me and make sure everything was how I wanted it (heated table, pressure, etc.) The massage was relaxing and I feel much better. Check out was nice and quick. I like that Bianna gave me a wellness plan. I also appreciate that I wasn't bullied into signing up for a membership. I am honestly considering it though. read more

Nice clean enviroment, but the waiting room was a bit chilly. Very pleased with my masseuse and the staff was friendly. read more

Massage Envy - Gilbert Highland - Massage Near Me - Gilbert, Arizona

Worst business ever. Untrustworthy. Unprofessional. Every month I get an unauthorized charge on my card. And the massage service isn't anywhere near great. They refuse to work with you. They tell you lies, and don't follow through on what they say they'll do. Hence, why I said they're untrustworthy read more

I'm bummed about my experience here today. I was looking forward to a nice relaxing massage on my day off, especially with everything going on right now in the world. I was excited when i called this location at noon that they had a walk in availability at 3. They asked what pressure i liked and told me they had a gentleman who does medium-firm and also told me to arrive 15 mins prior since i was a new customer and needed to fill out paperwork, I did so- everything was great. The girls up front were nice and friendly and had great attitudes. I sat in the waiting room about 5 til and was scrolling through social media waiting- a little after 3, I saw a gentleman, who i assumed was my masseuse, walk a client up front and i knew he'd need 10 mins or so to change the bedding so I wasn't worried, I cut hair and I've ran behind a time or two. After he called me back it was around 3:10, we walked in the room, he asked if I wanted anything particular. I said I was there for some relaxation on my day off but I do hair and I am also a student so my neck and shoulders could use work as well as my hands and feet. He said alright, asked if I wanted full body then, I agreed, he left the room for me to change and came back a couple of minutes later to start at what I'm assuming (I didn't check my phone before laying on the bed) around 3:15. At 3:56 he claimed "okay that's time! Got any questions?". Now thinking back I should've asked "that was an hour?" but I knew it wasn't. The entire massage felt very rushed, like maybe he was hungry and just wanted to get it over with or maybe he was almost off and I was his last client, I'm not sure. When I said my neck, shoulders, hands, and feet, were problem areas, I had thought a little more time would be spent on those- my soles of my feet were rubbed on for maybe three passes each, my palms barely touched. He did stretch my neck and did some nice pressure points behind my skull, but only for what felt like a minute. When I got dressed after and walked out, he even said "oh that was fast" and sped walked me up front and said have a good day. No water offered (every single massage I have ever been to offers water because of the lactic acid they break up), no double checking everything was okay, no recommendations, nothing. Just a nod of the head. The girls up front asked how everything was and I said "eh fine". She asked what was wrong and I mentioned briefly "it felt rushed and like he had somewhere to be, I don't know if he normally doesn't work on women but it was very odd and not like any massage I have ever had." The gal did give me a coupon for next time and offered to rebook me with someone else but I'm not so sure there will be a next time. I don't fault him for running behind and I know that an hour massage typically is more like 50-55 mins with the consultation and what not before- but I walked out of that salon done, dressed, and paid, before 4pm when my appointment was scheduled for 3. To sum up my long banter, I was really looking forward to this relaxing massage. I have heard excellent things about Massage Envy, and my first impression was great, the girls up front were fantastic, the salon was clean and cozy, the COVID precautions were there, my lasting impression however is not the finest and I'm bummed out about it. read more

I don't even know how to begin except to say I am going to cancel my massage membership with Massage Envy that I have had for at least 5 years due to 2 front desk associates Victoria and Elizabeth. I have NEVER been treated this poorly at a service industry business in my life. I called to transfer a massage to my son for a birthday gift (something I have done many times in the past for our other kids) and both girls were incredibly rude and inconsiderate. I can't believe massage envy would stand for ANY associate speaking to a member in the ways these girls did. I will be not only speaking to all management, but also owners as well. It is already extremely difficult to book appointment s with massage envy due to lack of masseuses so to have rude associates is ridiculous when we pay monthly. We will be taking our business elsewhere and BTW the sweetest associate at San tan helped me with no problem. I would give negative stars if I could... read more

Went there a few weeks ago and I had a great experience. Marcelo really helped alleviate a lot of aches and pains in my body like a pro. Definitely going again soon. read more

This is for a review on 1/26/17 that did not post Appt for 4:00 sat in waiting room until 4:16 then went to front desk.....Girl went to find the therapist.....after 5 minutes found them.....While they were looking called another massage envy about 10 minutes away and told them what was happening--luckily they were able to get me in.....Been a member for years and this is definitely a first--decided to post my review here also read more

I've been coming here for a few months and have struggled to find a therapist I really liked and one that gave me relief. Amber C gave me one the best massages I've ever had and gave me real relief-- which I think is what a massage therapist should do. I'm so bummed I canceled my membership because I'm moving (which by the way, this location made it so easy and stress free to cancel my membership, thank you to the management and front desk people). I'm considering driving the half hour and paying full price just to come see Amber because she was so amazing. Thank you massage envy Gilbert highlands! read more

This place is a sham. My appt was at 1:00 I arrived 12:50 - front desk checks me in and assists in completing the online questionnaire. They take me to the "relax" room - double check to see of any specific areas or pain that I needed attention to (although that was part of the online questionnaire.) She said she would let the therapist know. Then another lady comes in and said she called me that and that they had to cancel my appt. I looked at my phone in my hand and said I have no calls. I asked if she left a voice mail and she said yes, but she must have gone dialed a wrong number. Mind you, i received two texts and two emails confirming my appt, one text was TODAY. This is the SECOND appointment with a Massage Envy that has been canceled on me! But getting checked in and go through the whole pre check and then being told it was canceled? there is NO excuse. You can't tell me that the front desk didn't know that the person doing the massage called in sick? I have a gift card that i have been trying to use for a YEAR now. All i can get from ME on appointment times was at 9:00 PM ...really? So i decided to take time off from work for today's appt. i made this appointment 2 weeks ago to find a time that would work for my schedule. My previous time, I made the appt 3 weeks in advance. It is unfortunately that the ME locations are separate franchises. Classy way to avoid the awful customer service that these locations provide. I wasted 40 minutes in driving to get to and from this location. I had a give card I received a year ago and just need it refunded. I will not give this any other chances. This location and the Queen Creek location have the same bad customer service. read more

If I could give them no stars I would. Seriously the worst customer service experience ever. Not only did I have to repeat every single thing I said but I was than put on hold for five minutes while they searched for my profile because it somehow disappeared. So, my free credit I had on my account mysteriously disappeared with my profile. How convenient. After reading some of the previous reviews, looks like I'm not missing much anyway. read more

Run!!! Under no circumstance, should anyone EVER become a monthly massage member. Took my monthly payment and then shorted me $300 worth of massage time. Just gone, vanished! I'm shocked and appalled by this action. I was a member for well over a year and accrued many months of massages. Only to be scammed!! TERRIBLE!! DISGUSTING!!! read more

I always look forward to my monthly appointments with Alyssa. By far she is one of the top massage therapists I've been to In a while. She knows what she's doing and I highly recommend her to anyone looking for a great massage!! read more

Excellent location ( ie, close to ME ). I've been there twice and was delighted. Amber is an awesome therapist, seems to know where pain is intuitively! read more

I am a member at this location and I love it. They are helpful and the environment is relaxing. I was running about 5 minutes late to my last appointment. They were so kind and able to be flexible with me. read more

I never used to get massages! I considered them a luxary I didn't need. One day my husband surprised me with a membership and after I got over my frustrations, I had my first massage. I understood. These people have a healing art that my body never knew it "kneaded" hahahaa I will prob always have my membership now forever. Thank you guys for all your hard deep relaxing wonderful work! read more

I've never had a bad massage at Massage Envy, but today I had the most amazing massage I've ever had. The pressure fluctuated just right on different spots. I was beyond relaxed afterwards. I was completely dazed. I hope that this location realizes the amazingly talented Massage Therapist they have in Kea. She left some huge magical hands to fill. I hope she hasn't ruined all other Therapists for me. Everyone else... book an appointment wth Kea ASAP!! You and your body willbe thankful you did!! read more

Moreni was one of the best masseuse ever & I've had many, many! She's very knowledgeable! A perfect massage! Nice deep pressure & felt amazing for days after read more

Worst ever.....used this girl(will not use her name) that was recommended by the desk girl as a deep tissue specialist. Yea right... All she did was rub across my skin for an hour then she asked me if pressure was ok, i chuckled and told her not at all. So then she just pressed straight down with all her weight trying to make it hurt. What a waste. Also told her the area to focus on was my legs and calfs. 5 mins each gently stroking them. Never even touched my gluts. Will prob cancel my membership after six years if this is the "best" (according to the desk girl) therapist they have for deep tissue. Or drive up to scottsdale every month. read more

So I usually have appointments booked 2 weeks ahead of time to get seen here because it's so popular.... I hadn't been in in a while and had to cbe seen because I got some major pain going on. Although I didn't get to see my man Demarcus they fit me in letting a therapist miss a meeting to fit me in....I feel so Appreciated!!!!!! read more

Massage was decent. Service was kind of odd.... front desk was very involved, I would think the massage therapist should ask the questions, not the front desk agent. Additionally, I was asked if I wanted aromatherapy - said sure, why not? She had me breathe in 3 times while something was under my nose, barely smelled anything, definitely did not benefit from it. And then find out as I'm checking out that it cost $10 ? $10 to take 3 deep breaths? Had I known it cost anything, even $1, I would have said no. Nothing worse then companies who try to sneak in additional cost without notifying the client prior to agreeing. Will not be returning for that reason alone. read more