Luisa is great! I always have an amazing experience and she really cares about her clients!

Front Desk super rude and unprofessional. The owners do not care about your well being, only money

My experience at Elements Massage Frisco was amazing as always. Candice is the best. Keep up the wonderful work. Best place in Texas read more

Elements Massage - Front desk - Massage Near Me - Frisco, Texas

I've been getting massages here for about a year with no disappointment! Katherine has helped me with so many problem areas. I highly recommend coming here if you want a professional experience in the Frisco area. read more

Candice is absolutely amazing. Knowledgeable and listens to my needs of focus area. I always leave feeling refreshed. read more

Elements Massage - Massage Near Me - Frisco, Texas

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I've been using Elements on Main for about 8 months at this point. I have really enjoyed my sessions with multiple therapists and enjoy the space. The front desk team has always been accommodating and kind when I have a last minute change or need to reschedule. I've tried 3 of the therapists at this location and enjoyed their technique and level of knowledge every visit. Some past reviews are interesting to me as I've never had an experience quite as drastic or negative as they have perceived. I absolutely think this location is worth your time and money and enjoy my monthly membership with them. read more

I have been seeing Cat Z. at Elements Massage North Frisco for a while, and I cannot say enough good things about her treatments! She has extensive knowledge of muscular systems and is skilled in trigger point techniques for tension relief. What I love most is that the relief doesn't end with the massage; it lasts for days. If you are looking for a relaxing massage or a therapeutic treatment for tight, stubborn muscles, Cat Z. delivers! She is truly an amazing therapist! read more

Nish at Elements is sooo good. Best self care option I have found and worth every penny!

I had a 60 minute massage with Katherine. She is so pleasant. Discussed my issues, talked about the amount of pressure applied and made sure the areas mentioned were addressed. I go to her regularly and will continue to do so. read more

Candace is amazing! Intuitive and skilled! Highly Recommend! She is a big part of my PT program

Highly recommended!!! Katherine worked on my entire body with great technique and professionalism. she knows what she's doing definitely going back. I feel so much better after my massage. Amazing service and very respectful. #drink water #pani read more

This place is amazing. I went in December & had Joe. She gave me the most relaxing deep tissue massage I'v ever had. Fast forward to yesterday. I called because I was in so much pain I could barely get out of bed without crying. I explained what was going on over the phone. They took notes and decided Jake & I would be a good match. Omg, Jake was amazing. He did a 90 minute massage to release the pain and tightness I was having. I was in rough shape when I came in so I was not expecting a lot but I was wrong. This man talked me through what was happening and what he was doing. It was a process to get those muscles to release. I went home to rest on a heating pad and drink plenty of water as instructed. I was exhausted and slept hard for a few hours. I actually was able to get out of bed after my nap. I feel a 1000% better than this morning. If you need a great massage, this is the place. I see Jake again next week. I'm so glad I found this location. Thank you Jake you're amazing. read more

My first time here and I enjoyed my massage BUT was not expecting to pay $90 for a 50 min massage. That really shocked me. Just warning you first timers to ask and triple check the cost. David G rsvps were under Reena G. I did not get an upgrade so I was surprised I was charged $90 read more

I agree with the reviewer below. Same thing happened to me- I lost my membership credits due to poor communication (apparently this was buried deep in an email attachment). I didn't even realize and wasn't notified until I tried to rebook and was promptly told not only would my credits not apply but now I would have to pay a cancellation fee. The staff kept talking over me on the phone and reciting policy without actually HEARING me. Could not be less understanding. Such poor customer service. Avoid. read more

Everyone at Elements is so wonderful! The front desk is always so accommodating and willing to work with your schedule. I love how thorough they are with scheduling and making sure that you get paired with the right therapist. I always get the hot stones and they transform the experience for me! I always leave feeling relaxed and thankful that Elements is my go-to massage parlor! read more

I saw Kaitlynn for my first facial and I had an amazing experience. She lead me through every step and I could tell she was very knowledgeable about all the products she was using. I literally got compliments all day on how glowy my skin was! Would definitely recommend read more

Best in Frisco I love the place I'll come back again. The staff is so great . I got the 90 min came out feeling great

Great place and my therapist was able to rid of my sciatica in one session. Check in and check out was a breeze and the staff was wonderful. Everything was calming from the moment I entered to when I left. Can't wait for my next session!!! read more

THIS IS AN AMAZING OASIS If you have never been here or it has been a while....YOU SHOULD DEFINITELY come and pamper yourself. The NEW owners have really turned this place around! The moment you walk inside, the vibe is so welcoming. Once inside the receptionist welcomed me with a beautiful smile. The therapist came out with a very professional greeting. Last but not least, the new owners we're there to complete my visit with another professional and welcoming vibe. DO NOT PASS THE OPPORTUNITY FOR ELEMENTS MASSAGE TO TAKE CAR OF YOUR WELLNESS NEEDS/WANTS. Trust me. You will NOT regret it read more

The management and staffs are really not friendly at this location. Lot of miscommunication and I ended up loosing my credit for a message. The previous management used to be really good but this location is not good anymore! I would recommend to avoid this place. read more

I've been going here for a couple of years and had a good therapist when I started and then that person left. The next couple of people after that we're also good. However the last two have not lasted there long and I've had to keep changing therapists. I had asked to cancel my membership and they still charged me and today they told me that it had to be done on paper. I had not been told that before so now I still have one massage left. I'm going to try a different location as today's massage was not good at all. I asked for deep tissue but this was more like deep pressure and painful. The therapist's technique was just the same throughout my body and left me feeling worse than when I walked in. read more

Recently visited here and had an awesome massage. The staff was friendly and helpful. Would def recommend to anyone looking for relaxation.

Disappointed and irritated. Therapist was changed on me w/o my consent or knowledge and was told of the change as the different therapist retrieved me from the waiting area. No other business would that be allowed or considered okay. On top of that, it was a terrible experience. Will be canceling my membership. read more

The owner was polite & I got a great massage. Glad I gave it a second shot. Recommend

Terrible experience and won't be back again. It seems like they just want to take your money. They have no idea what they're doing or how to help people. I had a weird experience the first time I went there, so I tried again, and just had an even worse experience and won't ever be going back to this location or franchise ever again. read more

This place is a vibe! I went with my gf and their staff greeted us with a warm welcome ! Water served as we walked in and therapist saw us right on time. The service is outstanding ! Better than most other places. Trust me this isn't my first rodeo. Well worth it in value. My gf has been to Thailand for their world famous therapy and she says this place is right up there with them. Thanks a bunch cause I'm gonna recommend to everyone and see y'all again soon ! read more

Jason was great! I felt like he truly addressed everything. I also felt as though I got the majority of the duration of my massage.

I purchased a massage online for my wife's birthday. Due to my wife wanting something different I called to cancel my massage and get a refund. The lady told me that online purchases function as gift cards and are therefore non-refundable. She put me on the line with another lady who then asked why I wasn't giving them a chance and they only have one chance to prove themselves and I'm not giving them a chance to do that by asking for a refund. She then got very irritated with me when I explained I just wanted my money back. She said she had worked there for years and I probably wasn't going to get my money back but she would see. I would have been willing to give them a try in the future but after this interaction we will never use them. read more

I recently started getting massages from Sham at Elements Massage on Main & Legacy in Frisco. Shan gives the most amazing massages! I have arthritis in my neck and lower back and limited range of motion in my neck. Since I started getting massages from Sham, I have gained substantial motion in my neck and my lower back no longer aches constantly. Sham was a physical therapist for years before he became a masseuse. It really shows in his techniques. He is very thoughtful and knowledgable. He even suggested some exercises I can do to keep the neck flexible which have really helped as well. I have had many good massages at Elements Massage and elsewhere but Sham is hands down the most talented masseuse I have ever encountered. Elements has a membership that provides a significant discount if you commit to at least one massage a month. I like that you can cancel at anytime. I am now getting a 1 1/2 massage every other week and I plan to continue there for as long as I continue seeing significant improvements in flexibiilty and reduction in pain from the massages. Oh. They also have CBD oil that really makes a difference too. And they provide scent therapy as well. I have been adding the CBD oil but I may try the aroma therapy next time too. read more

Pete is excellent w deep tissue massage. Great pressure was applied and he worked out my knots.

THEY ARE MAKING FAKE ACCOUNTS TO DRIVE RATINGS UP; DO NOT GO, "Its not worth the headache," read on as to why I quoted that. Read this before you try to book lol Disclaimer: I can't curse but I hope you catch my drift and also I'm a VERY VERY calm and patient person so for her to do this ..... ya So let me paint the picture: It's Valentine's Day and my girlfriend which I love and adore has a lot of family stress and I thought it would be a good Idea to get her a massage. Appointment: I made the appointment (all goodie) with Janice the manager at the store a week in advance. Issue: 1. Janice never called to remind us and her excuse was that our voicemail was full 2. Janice said I didn't call even once, which I called 5-8 times at least (I have phone records) and nobody even picked up 3. THEY CHARGED US A FEE claiming they called etc (the normal bs) Resolution: I called trying to see why they didn't call and she said they called and "I don't care if you don't come" and being EXTRA EXTRA B-eautiful w a capital B If you catch my drift. Power struggle much lady?! I mean you gotta be nice, courteous, professional no matter what!!! I said f it, let's do another appointment anyways given her fabulous temper with us and rudeness. SHE CALLS BACK THE NEXT DAY TO TELL US WE ARE NOT WORTH A HEADACHE AND NOT ALLOWED IN?!!! I said ok and hung up but NOT ALLOWED??!! Really? I'm calling corporate and I'm gonna make sure this GRINCH of a person stops stressing people more and delivers calm, smooth and relaxing services. Not rude, B-eautuful (cap B), Disgusting demeanor If there's a Zero rating or neg they'd be given than. 1 star is too much. Trash business read more

So I've been a member for years in Richardson. I'm moving to Frisco and wanted to figure out if I should cancel my membership or not. I went to the Frisco location and there was this lady who was back and forth from the back. When I was filling out new paperwork...she came to the front talking so loud and unprofessional. During my massage, she was talking so loud down the hallway. Not relaxing at all! My 1.5 hr massage was unfortunately disappointing. I don't know if she had allergies, but there was a lot of sniffling going on...not relaxing. I don't know if she was new, but the massage felt like my 20 yr old daughter would give. Even using the lotion seemed like it wasn't enough. I felt like it was a dry rub. She was nice and all, but not sure if this is her line of business for her. I may do the drive to Richardson just to get my massages if my schedule allows or just find a new place all together. read more

Don't go her and buy a membership ! I have gone to Elements Massage Frisco for several years. My massage therapist who is also my friend for over 15 years worked there. I had a membership there and had difficulty getting weekend appointments when I needed them and also live a little ways from there so it was hard to get there sometimes. I asked to pause my membership and it was done but when I was getting too many unused massages I decided to cancel. They charged me for 2 more sessions when I canceled and didn't tell me all of my sessions had to be used with 1 month. They wouldn't honor my left over sessions when I tried to schedule. I spoke to their manager a that now no longer works there who did work with me and gave me an extension since it wasn't explained to me that I would lose those sessions. I booked my 4 unused sessions before the end of the year and when they called me to confirm the appointment they said since it's a new year it's no longer honored so now I'm out almost $300. I'm contacting an attorney and will be filing a complaint with an agency. Additionally, when my therapist changed jobs the new owner sent a threatening legal letter to her which listed my name as someone she wasn't allowed to contact. She had already recommended some therapists at Elements before she left who I used for my last massages. The owner cannot tell me not to speak to my friend. Beware of being charged for sessions you can't use if you get a membership. Ask for a copy of the cancellation or pause and read it carefully. read more

Bea is the absolute best if you are looking for a relaxing massage. She asks all the right questions and addresses any issues I may have. I swear you will not be disappointed. She is fantastic! Thank you so much! I cannot wait for my next appointment! Also, the front desk ladies are so kind and very helpful! Thank you, ladies and I will see you again soon! Totally recommend!! Destini C. read more

Let me start off by saying my problem with Elements had NOTHING to do with my actual massage. I had a deep tissue with Nick and he was phenomenal. The saddest part is that I'm out $55 bucks that I won't be getting back and out of spite, I won't be returning to this location and therefore can't come back to see Nick. My problem is with the front desk. I went in with a $55 Groupon for a 90 minute massage two weeks ago. Had a great time. At the end of my visit, I handed my Groupon to the man at the front desk, who I believe is named Justin. He told me about a program in which I keep my Groupon to use at another time, this massage is on Elements, and I pay a flat fee of $65 a month for a 60 minute massage. It's got rollover massages in case I can't go back in a month, and I get to add a person to my account. I said great, sign me up. Then I booked my next massage, the one with the Groupon for this last Tuesday. Tuesday massage is great. But when I left, I realized I only had an hour massage instead of the 90 on my Groupon. Didn't say anything about it because oh well, at least it was free and I'm lowkey enough to not make a scene about a free massage. Then I go home... I'm charged $55 for the massage. Guess it WASN'T free! So I call today and speak with a woman receptionist, who I believe was named Janice. She tells me that I was scheduled for a returning customer fee and not my Groupon. "Did you give him the Groupon?" As if to imply that it's MY fault that Justin didn't use it then first time. And so she said I could use my Groupon on that and return the $55... but why would I do that when I paid for a 90 minute? So I said keep the $55, I'll use my Groupon some other time and want to cancel my rewards. "Um... you haven't even been here for your first appointment? May I ask why?" Because this is already turning into a pain in the butt? Because I got charged $55 for a massage that should've been free? Also, because why would I pay a rewards program cost of $65 a month when I got charged $55 as a returning customer for the SAME MASSAGE? So then she needed my Groupon for the massage... because of course, why not. You guys have already inconvenienced me and clearly don't care about customer satisfaction. So thank you, Elements! Your masseuse was great, but sadly, the front desk still needs some work. read more

Been going here off and on for a few years and the massages are always mediocre at best. Went here yesterday and they would not honor my gift card because it wasn't the right location. Had to spend $179 on a crappy massage. Not happy. The massage therapist was lazy and kept cracking her knuckles during my massage. read more

After coming here for years as a member I had to cancel. They had different people up front always charged a different card for my membership. When someone would fix it the new person would charge old one wasn't a huge deal just annoying. The final straw was when I called to make an appointment and was told my massage therapist (that was amazing no issue with him) had a cancellation. I figured I could help with his gap and come in. I told them to pencil me in but was on my way to another appt. When I arrived at my hair appt she informed me it would run into this appt so I called back to change it. After no answer at the office (which is common) I left a message letting them know I couldn't make that work mind you it has been 20min since booking it and it was still an hour before it was scheduled. They charged me a cancellation fee! So they can keep the $50 and loose 2 clients. Unfortunately the therapist gets punished I was a good tipper. My husband and I switched to another location and no issues with card or someone answering the phone. read more

Clients beware. Their pricing is misleading and falsely advertised and I had to dispute the charge on my credit card to get this fixed. On their website it lists a first time massage for $70. When I checked out, I was informed it was $80. I should have pushed for them to honor the price on their website, but didn't. She asked how much I wanted to tip, which I replied 20%. When I got home I found I was overcharged, for a total of $110. I called and they informed me that the service was $80 and there is an additional $10 fee for an elite masseuse, plus a $20 tip. I was never notified of this additional elite fee when I booked or confirmed the appointment, so the manager "took it off", or so they said. When I asked about the 20% tip being incorrectly calculated, I was told that they calculate the tip based on what the service is normally priced at. What? They said they fixed the charges, except the $10 difference I mentioned above as the pricing on their website. They said all of the charges would be fixed and yet today when the charges posted, it was for the incorrect amount. So, you actually have to dispute the charge in order to force them to do what is right. Again, the massage was good, but definitely not worth the pricing hassle and lies I've had to deal with. read more

Elements Massage - Massage Near Me - Frisco, Texas

It was my first time, just moved to the area and it was great! Loved it & I willl be back. They were able to get me in such a short notice which was great. My massager Eric was amazing! He took the time to seek my needs and took his time, it was so relaxing. I will be back for sure. Thank you Elements Massage! read more

I went in with neck and shoulder pain and Lyn carefully assessed it , was very understanding, and with her careful therapeutic massage ......my neck and shoulder pain vanished . The atmosphere was clean and the staff friendly . read more