My husband thoughtfully booked a couple's massage with Elements Massage months in advance to align with our one-year anniversary and as a much-needed break after a four hour road trip. It was meant to be a relaxing part of our celebration. When we arrived for our 2 PM appointment, we were informed that one of the massage therapists had been sent home sick. While we absolutely understand that health and safety come first, the way this was communicated to us felt abrupt and impersonal. The staff member who delivered the news was nonchalant, and while she repeated that it was about "our safety". Considering the context of our celebration and the planning that went into the appointment, the delivery felt dismissive rather than empathetic. We were then offered a facial and massage combo or to split the time with just one of us receiving a massage. That suggestion felt out of touch for a couple celebrating their anniversary. It made it clear there was little thought or care behind the service experience, despite my husband being in communication with the location well in advance. When we declined the facial offer, the front desk assistant kindly wrote down numbers for sister locations that might be able to fit us in. While we appreciated her effort, it would have been far more helpful and service-oriented if the team had called on our behalf, explained the situation, and tried to help us get rescheduled - especially since it was Mother's Day and last-minute availability was unlikely. I am giving two stars instead of one because the front desk assistant at least tried to help, which is more than we can say for her counterpart, and the space itself was clean. Otherwise, this was a very disappointing experience for such a meaningful day. read more

I love coming to elements desert ridge! Maria and Ricky are my favorite therapists and Barbara at the front desk is so friendly!

From the moment I walked into Elements Massage in Phoenix, the staff was extremely professional and welcoming. I was greeted by Barbara, who assisted me immediately--there was absolutely no wait time during check-in. Before my session started, Barbara greeted me warmly, was very polite, and asked if I needed to use the restroom or needed anything at all before beginning. That level of attentiveness really set the tone for the experience. I received a 60-minute massage, and the massage therapist was very professional. The session was relaxing, well-executed, and overall a great experience. Checkout was just as smooth. Barbara handled the checkout process efficiently, and I even purchased a gift card for a family member because the experience was that good. Overall, this was an excellent visit from start to finish. Having a knowledgeable, professional, and personable client services team member who is attentive, communicative, and truly knows what she's doing makes all the difference--and Elements Massage delivers exactly that. Highly recommend! read more

They say it's a 60 minute massage, but honestly, they gave us 45 minutes, and they also said 10 minutes that you're being charged for is so that you can get ready and prepared while you're undressing. That is part of the hour. They also charge us for a master masseuse, an additional $20. my masseuse fell asleep on me twice. I had to wake her up. Very sweet lady, very nice people that work there. But the bottom line is you're paying for a massage. I went to another massage parlor, and from the moment they touched us, to the moment they were done. It was one full hour. Not a 10 minute get ready get undressed, etc. I would not recommend this place read more

Elements Massage is the location I have been and will go again for a great massage experience. Angela is a wonderful person that greets you at the front desk and takes care of your scheduling. I highly recommend this location and to ask for Angela to take care of your experience. read more

Willy was awesome! He first asked what issues I was having, we discussed those and the pressure I wanted in the massage. He delivered on it all and I left feeling great. I can't remember the ladies names at the front but they were both great! read more

Angela was very sweet and helpful. Beginning to end it was a smooth process. I met Juanita who I hear gives amazing facials. Rick was my masseuse and was professional. Great massage! read more

I am a first time customer here and you would think they'll want to impress me to come back for a 2nd appmt. but that was not the case. I was assigned a therapist whose touch was so light, I didn't even notice she was giving my head a massage. She can barely lift my arms and legs to adjust the sheets. I also had to ask for medium pressure multiple times during the session as I can barely feel the massage. I'm guessing the therapist is not able to stand for a long time, so she uses the stool chair to go around the massage table. It was a very clunky, NOT relaxing experience for me as I hear/feel her bumping everywhere in the small room. She was courteous and polite, and I still gave her a good tip. However, i'm still thinking about the money I spent and really not worth the service. My recommendation, try getting a massage from your therapist once in a while. You will know what I'm talking about. read more

Terrible facial experience. I've been to many facials but this was my first one at elements. Terrible ambiance, the lady's touch was so light during the scalp and hand "massages." And the extractions were such a joke. No pressure was applied, so doubt anything came up. Was looking forward to getting pampered all week and it was such a let down. read more

I came in yesterday for a couples massage 09/21/24 from Group On and we were scheduled in with Becky and Michael. The process was so easy from beginning to end ! When we arrived to check in we got greeted by the sweetest and friendliest receptionist ....the massage therapists were really good as well I fully enjoyed my massage ! I would definitely come again and would recommend this place to anyone !!! read more

Elements Massage - Massage Therapy Near Me - Phoenix, Arizona

I recently created an account and booked a reservation online. After registering, I called your office to confirm, and your staff confirmed that the reservation was in place. However, when I arrived at your location, I was told that no reservation existed under my name. read more

I've already written a review, but it never got posted. I suspect foul play as it mentioned that Elements Massage of Desert Ridge STUNK, especially Stevie". She basically did nothing I asked of her, my legs and feet were not even touched. Bad, Bad massage, DO NOT GO THERE. read more

JW was AWESOME!!! If you are an athlete or truly needed a SOLID deep tissue, that's your guy. I've never been able to have a strong pressure deep tissue, it's never been enough. JW has great pressure and very consistent! Looking forward to coming back and requesting him specifically. Beyond grateful! read more

Christine gave me one of the best massages I've ever had today! Wonderful experience, will come back again. read more

I cancelled my membership in September and continue to be charged in both October and now November. Slick business practices. Beware of these guys. Pay attention to your CC statements! read more

JW gave a great massage. Quite possibly the best one I have had. He is very knowledgeable when it comes to the muscles and even gave me a few tips on how to stretch better. Overall I couldn't have asked for a better experience! read more

Maria is a miracle worker. Not only in massage but intuitively understanding the mind body connection and giving pointers on how to heal.

I have been a member for 4 years and value the flexibility of travel and finding an Elements most anywhere in the states. The convenience of scheduling online is easy. I appreciate the guaranteed satisfaction of each visit. Only once I was disappointed with my massage, the manager happened to over hear my feelings and said there would be no charge. I was completely surprise, after all the person did spend a hour with me, but it was not at all what I had asked for online. It felt like I was just getting oil rubbed on me. It must have been an off day for her. I still left her a tip for her efforts. So only One unsatisfactory experience out of 4 years isn't bad. And if you are Kind they will take good care of you. I recommend becoming a member. Donna read more

JW is hands down the best massage therapist! I have followed him wherever he goes. He has knowledge of all the muscle groups and connective tissue. He is an expert at getting the areas that are causing discomfort. You will be sore but you will be grateful for the improvement in mobility. I highly recommend JW for deep tissue and sports therapy massage. You will not be disappointed. read more

I have gone to multiple locations with Elements Massage and have seen multiple massage therapists. Every time I seem to find someone good, they become an "elite therapist" with an extra fee associated. I had decided that with so many other options I would explore different massage establishments I found a great one and canceled my membership with Massage Elements. I had to give a 30-day notice so they took out one last payment that I needed to use up. I booked a massage for the next day. When I showed up for my massage it was someone that was also an "elite therapist" with an upcharge. Things seem to go well during the session aside from the fact that the therapist had earphones in with very loud music, so I could not really enjoy the spa music. About 2/3 of the way through my session I felt a cold drop on my shoulder. I blew it off. Within the final portion of my session the therapist was obviously sweating and dripped on me multiple times. I was trying to decide what to do and how to handle this repulsive situation of bodily fluids dripping on me. About that time, my massage was over. After getting dressed I went to the front desk to let them know what had happened. They then took me back to a different room to speak to a manager who apologized to me two times. I fully expected to have a phone call after the fact trying to rectify the situation. I assume someone would at least offer me another massage considering the fact that this was not a pleasant or an enjoyable one. No call. After this experience, believe me, I will never go back there. read more

Stopped in for last minute massages. Everyone here was great and the massages me and my boyfriend had were just what we were looking for. Aliyah was perfect and gave the most relaxing massage. My boyfriend had a deep tissue massage I think his therapist was names Manny. He did such a great job working on him. If we didn't live far we would be back to visit these two. Thanks to everyone at this location ! read more

To spare you research time, I looked at all the different Elements near north and central Scottsdale. Elements at Desert Ridge is the best. Jennifer would be my recommendation for a particular masseuse. She's highly skilled, great at deep tissue, takes pride in her work, cares about your experience, and is just a good all around human being. Angela, the office manager, is regularly out front and always a pleasure (as are all the other admin staff, like Beth - and everyone else!). Here a few things worth noting you can verify yourself easily - the absence of negative reviews about the admin staff or the way the membership plan is handled, the detailed profiles for the masseuses on the website, the number of masseuses, who do hard deep tissue, and the fact this Elements franchise has a different owner from the locations with the administrative complaints. read more

Reasonably priced and excellent massage by Lentron. Very friendly staff and everything ran according to schedule. Thank you

So Happy I decided to start getting massages again and went to Elements in Cave Creek! Had a wonderful experience with Bryan's; She was excellent and the front desk staff is extremely helpful! Decided to go ahead and get a membership, so thankful they have such great people working here! read more

It was my first time getting a massage and Manny killed it! It was absolutely amazing! He made sure I was comfortable and very accommodating, he gave me a couple of tips afterwards to help with my back. Highly recommend!!! read more

I have been a member for years. I always appreciate the staff's customer service approach and love that I can share my credits with my family. But I've never written a review until now. I wanted to share that Jill is the absolute best!!! She's attentive and funny. But most of all I have never better. She provides a relaxing massage and works out the kinks. Thank you Jill! read more

I just moved to Arizona and was looking for a new massage place. I chose elements Massage because I was a member in Colorado for 10 years and it was a good experience. I made the appointment and unfortunately typed in the wrong time in my calendar. On the drive to the appointment, I noticed I had a voicemail which stated I missed my appointment. I called and explained what happened and asked them to remove the no-show fee of $119. Unfortunately, they would not remove that fee, and instead of becoming a new member, I am just a very unsatisfied customer. read more

Maria is pure MAGIC. Most. amazing. massage. ever. Wonderful, friendly, polite staff. read more

I have been a member of Elements for over a year. I have had many therapists. Some have been good and others have been just ok. I had a massage Tuesday with Jennifer. It was one of the best therapeutic massage. She was extremely knowledgeable. I have chronic pain that I've been dealing with since 2011 , massage and relaxation is very important. Jennifer was extremely professional , great customer service and customer care. Thank Jennifer for truly one of the best massages I've had . read more

JW, is an amazing therapist! He is attentive and educated in his field. Deep tissue massage. I have been seeing him as my massage therapist for a very long time. read more

If you're tired of going for a massage and the therapist asking you what's hurting or what are you problem areas or what do you want to focus on - only for them to give you whatever massage *they* feel like doing... then drop everything and head to Elements and ask for Jill. Attentive and thorough, probably the best massages I've ever had. read more

Let me preface this by stating that I decided to leave this review after my aunt came to this location recently solely based off her knowing that I came to the same location for a massage. Regretfully, she didn't know how my experience went and I regret not telling her about it so that she could have avoided wasting time and money here, so I figured I would at least warn others. I went looking for an affordable massage a couple weeks back while visiting my relatives and came across this location. I called to ask about appointments and availability/pricing and the receptionist who answered seemed irritated and generally unprofessional answering my questions. At the time, it was only my second time getting a massage so I still had a decent amount of questions about their process and services since I assume every location is a little different so I may have had some extra questions, but come on. So after the hassle of booking the 1 hour session (which I guess is normally $109?!! Quite a bit higher than massage locations near my hometown ~$75) for $79 because it was my first time there, dealing with the awkwardness of the receptionist in person, and awkwardly declining the extra services the masseuse tried to upsell me multiple times (herbal, aroma, and cupping BS), the massage wasn't even good! Super weak and left me feeling like I was ripped off a little. I don't like confrontation so I didn't want to tell my masseuse anything after I had already asked them to apply more pressure more than once but I felt like I shouldn't have to! It literally felt like I was being ignored just because I didn't get any extra services... My aunt is older and does not know how to use Yelp or leave a review, otherwise I would have encouraged her to leave a separate one about her own negative experience as well. Thankfully she brought it to my attention because I was already prepared to write it off as a fluke since I generally don't write reviews after a single bad experience. If this had been my first massage I might have thought all massages were like this and avoided them forever. I happen to be a business owner and I wouldn't want my employees behaving this way so I really hope the owner of this establishment re-evaluates their business practices and employee sales tactics because it certainly felt more like a scam than a service. To the owner: I hope this review encourages you to take some steps toward improving your customers' experiences. read more

I came in for a 90 minute massage with light to medium pressure. I also added the hot stone add on. It was worth it. Aliya was my therapist and I can not say enough about her. She was amazing and got all of my problem areas. The massage was what I needed and she was amazing. I signed up for the monthly membership and Robert was able to help me out. He was kind and friendly and was able to get me all set up. I was happy with the service and I will be back! read more

I have been coming to Elements for almost a year now and strictly see JW. He is absolutely amazing. He is not for the typical person wanting a simple massage. He specializes in working with athletes and providing the best care he can for them. He goes beyond a Swedish massage or a Deep Tissue massage. He gets to the problem area and helps to resolve the issues at hand. I highly recommend him and the rest of the staff at Elements in Desert Ridge. read more

I had a really nice 60 minute massage with aromatherapy. My massage therapist, Brooke, was very friendly and took care to make sure the experience was what I wanted. This was my first time at Elements, so they did give me a little sales pitch to try and get me to sign up, but they didn't pressure me and backed off when I politely said I wasn't interested. I would recommend Elements and specially Brooke to anyone looking for a relaxing massage experience! read more

For my birthday I decided to treat myself to a massage as my lower back has been hurting for some time. As a newbie with massages I was really disappointed with JW. He ignored my requests to focus on certain areas. He was short with his responses and left abruptly with a few minutes left in the session. I was left feeling awkward and like I had done something wrong. The woman working the front desk was very kind and receptive to my review of the session. If I do ever return to Elements Massage it definitely won't be with JW. read more

Just had an incredible experience with Marlene upfront and Jenn as the therapist. Marlenes service was impeccable. She really seem to care, she was extremely sweet and had a great hospitality. I came with a kink in my shoulder and I had never worked with Jen but she was amazing. She's extremely knowledgeable, cared very much and the conversation was perfect. I will definitely be back to this location and I can't wait to work with Jenn again. read more

Had an amazing 90 minute session with Brooke, one of the best I've had. Will definitely be back again and try cupping as well!

Desiree COMPLETELY fixed my body today-I am blown away!! After another Elements location fell short for me, I scheduled a prenatal at the Desert Ridge location. I am towards the end of my pregnancy, so my body has taken a real beating. But I honestly had no idea how bad my body was until she fixed it. I asked for deep tissue, and she was spot on. I really like a tougher, almost painful massage so I can tell that there is actually work being done on my muscles. She had me wincing in pain-but in a GOOD way. And now I feel the best that I have in months. I cannot recommend her enough. My only issue/warning with this location is that the employees are not wearing masks. I was surprised to see this since the other location requires employees to wear them. If this doesn't bother you, then great! I just wanted to mention it as the CDC is still recommending vaccinated people to wear masks in close quarters. Overall, this place is an A+. I already made my next appointment! read more

We were not impressed at all with the massage therapists. They were not very professional and did not provide the value for the price charged. It was never a relaxing experience or a great massage. We tried several massage therapists and would not recommend. read more