The business owner said she sent me an email, but she did not. In fact, I am still waiting for a response to my email from May 18th. She just had the GM send me an email through Yelp. If they cared, they would respond to my email from the May about reissuing my money that they should not have been charging my card. This is getting worse by the minute. read more

We were not impressed at all with the massage therapists. They were not very professional and did not provide the value for the price charged. It was never a relaxing experience or a great massage. We tried several massage therapists and would not recommend. read more

I frequent this location for one reason, Jennifer the masseur. She easy to talk to, but doesn't require conversation. She gets into the deep tissue without it feeling too aggressive, and she is very knowledgeable about her field of work. I'll also note that the front desk staff and management are always pleasant. I would say more kind things about them, but they didn't work through a knot in my neck. Jennifer did. Kudos read more

I've been going to this Elements for a couple of years. They are very friendly and there is always plenty of availability. Desiree is fantastic...tailors the massage to your area of need and can flex from deep tissue to medium to soft as needed. read more

When entered the location i was greeted warmly by the receptionist and thought this would be a good session. Now mind you idk much about massages because I've never got one, I was told to just choose areas I want to work on. I explained the areas I want and the areas to avoid as they cause me discomfort. Tried to talk to the therapist and no response, felt like he didn't even want to work or even care about taking care of a patient. Then after that there was an area that I told him to go a little softer on and his INSTANT response was "this is the lightest I go , we can end the session now if you like ?" I thought why would I want to end the session ? Did I ask for such an impossible task? After that he attempted to work on the area I LITERALLY told him not to touch and when told him to avoid he literally gasped. I didn't realize my pain was ironically a trigger point for him ? Now the best part is the session ended after 45 minutes when it should've been an hour and when brought it up was told I would receive some sort of upgrade next time I come, that's funny that they'd expect somebody to come back after being ripped off literally $25. I still left a nice gratitude because the massage itself was great! All in all the receptionist was very nice and did her job well and even the massage therapist was good at his job but the experience made me very salty, and although it was a great massage the experience wasn't the best ! read more

I don't get all the 5 stars. I had a massage here today for first time in a long while (pre-Covid) and the rave reviews are most definitely not deserved. I had the strangest massage of my life here today with JW. I came in with a focused area that I wanted worked out which was barely touched. At the start of the session, the therapist told me that his massages "incorporated stretching", which sounded good, but wasn't. Mostly this involved a lot of shaking of my limbs and joints and telling me to "relax" . WTF is that? I can stretch on my own, and if I wanted more range of motion exercises I I would have sought out a physical therapist or stretched at home. What I really wanted was my sore muscles, knots and trigger points worked out. Also, the 90 min massage I booked was really only 70 min. I won't be back. Also, they made a big deal about having me fill our new paper work, where I indicated and initialed that I did not want my feet touched, but they were any way--my fault for not saying "no"--but it's also the therapists fault too for not reviewing or asking before starting treatment. I will own that wish I had said more during the massage, but how do you say "your technique sucks" when you are practically crying from not getting a real massage? 15 min in, i new that this therapist was not for me---but how does one stop a massage in progress and request a new therapist? I can definitely be communicative when massage pressure is not right--but this was challenging because this "massage" was really really weirds. How does one give feedback on a massage that isn't a massage but more of a stretch session when you are mid way through and hate the person performing your treatment? Especially when your therapist never once asks about the pressure? I left feeling completely stunned and shocked at the unusual service I received, I felt so awkward when I left that I even left a gratuity because I've worked in service, and the cashier pointedly asked me if I wanted to add a gratuity to the card in front of other customers. In retrospect I wish I had complained loudly about the quality of the massage at check out. I will be calling management on Monday morning. read more

For my birthday, I treated myself to a 60 minute massage with John at Elements Massage Desert Ridge. The whole experience was amazing from check in to check out. The staff was so kind and helpful. The massage I received was absolutely amazing. The pressure was exactly what I asked for and John targeted the areas where I carry most of my stress. If I wasn't a teacher, I'd make sure I visit John monthly! read more

Brooke does a great job! She really listened to my issues and worked out the pain in my shoulder and neck. I have had 2 fantastic massages with Brooke and will be scheduling another soon! read more

Hadn't had a massage in over a decade but decided to try Elements (recommended by a friend) as a birthday gift to myself. Professional atmosphere, essential oils diffusing when you walk in which smells wonderful. My masseuse was Brooke and she took about 5 minutes to go over things with me..what kind of pressure I preferred, any tight spots, etc., and to answer any questions I had. Made me feel very comfortable & welcome. Overall it was a great massage and went very fast. I got the "calm" add on- with Lavender which was lovely. Would recommend Elements and Brooke for anyone looking for a relaxing, therapeutic massage and I hope to make it a regular part of my lifestyle. read more

Shout out to the lovely massage therapist Brooke who took such great care of me in my 90 min massage for my birthday. She was detailed, kind, firm hands for all the tension in my neck and shoulders and mindful of making the most of the time. Will definitely end back when I'm in town and choose Brooke @ Elements again. You rock!!!! read more

They steal your money. Call them to find out how much money you have rolled over only to find out they canceled your account for it being non- active. Their policy ( to find out later) is 60 days to use up what you have rolled over. How do you know it's canceled when you do not get notified? It's their word against yours. They say they call you. The problem is, during 2020 most people have rolled over most of their months and their "phone calls" are not tracked like a piece of mail or email so you have no repercussions to regain any of that lost money. I would love to get everyone involved in a class action suit that this has happened to. read more

Jill is a master of her craft. Thank you for a wonderful therapy! Jill took the time to learn more about me and my needs. She was thorough and kept checking to ensure I was comfortable. read more

I love this Elements location...I go here even though it's farther away than another location near me because the therapists are consistently good. Brooke is an amazing therapist! read more

Kim and Hannah were so nice and friendly, and accommodating! I purchased a 2hr massage as a gift and I couldn't get into Groupon to get the barcode, but they honored the price and now I get to use the Groupon for myself!! Win for me! They rock! They were so nice and really tried to find my Groupon for me. It was my fault I brought wrong printout but thy really relieved my stress by honoring the price. Good customer service is hard to find these days and they were great! TIP: Leave a little extra time for personal relaxation and to find a parking spot In the crowded parking lot. read more

I have been going here for over a year now and have been satisfied with my appointments. Due to staffing and my own schedule I have had many therapists, all of which are professional, classy, and great. The office staff are extremely nice and professional. Most recently I have been working with Taffy Wallace my personal favorite. A gentility mix of spiritualism, massage, and conversation. Yeah, I'm one who likes people and loves to talk. She fits that bill perfectly. Not all therapists do. Taffy is a body and mind experience in one. I highly recommend her. One Con: Parking on weekends is a nightmare with Starbucks next door. read more

Amanda was AMAZING! I had bad tension and pain/numbness from life stress and also working out. She provided me with a fantastic deep tissue massage that helped relieve my symptoms. I can't wait to schedule with her again! read more

The office staff is amazing! They are so friendly every time I call and every time I go in. Excellent customer service! My go-to massage therapist is Jennifer. She is always professional and does an amazing job. Great if you're looking for a medium-firm/deep tissue massage. read more

Not good is a vast understatement!!! Worst massage I ve ever had. There was not a single moment of pleasure. Infact I ended the massage early because it was so horrible. It felt like the therapist was trying to massage my bones not my muscles. He spent 10 minutes just laying his sweaty palms on my face. So gross. The back massage consisted of hairy arms and not enough oil. I would never suggest this place. The entire experience left me more sore than when I arrived. It honestly felt like I paid $160 to be tortured. read more

I purchased two 90 minute massages through groupon for a Christmas gift for me and my partner. The experience was great from the first phone call to the checkout. The staff was very friendly and professional and the office was very clean and well kept. One thing that stood out to me was that they did not treat us differently for using a groupon voucher. That really means a lot. I know a lot of businesses may not consider groupon customers to be paying customers, but that was not the case here. Highly recommended. read more

Love Elements Massage, Best Massuse is in town and amazing patient pain management people. I come religiously every week! read more

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11/10 recommend!! My husband and I had a couples massage with Max and Jennifer and they are amazing!! It was such a great experience and we both left feeling so relaxed!! We will definitely be back! read more

My husband gave me a massage from this location for Valentine's Day. I used to get massages regularly but stopped with covid...so I have been getting massages for a whole lot of years! I went today and this was hands down the best massage I've ever had. Desiree is incredible. Professional, nice and most importantly extremely strong hands for the deep tissue I like. The receptionist was great as well (wish I could remember her name). All together a fantastic experience. read more

Just did a 1.5 hour couples massage with my little sister (we're dorky I know) with Jennifer and Amanda. I've had Jennifer many times before and she never fails to impress but this is the first time my sister had Amanda. She was incredible!! Love these ladies and the work they do and really appreciate the use of temperature checking before hand and mask wearing. read more

I had a wonderful first experience at Elements Massage. The staff at the reception area were so kind and welcoming. My massage therapist was Jennifer and she made the first experience very calming. She catered to my needs and checked in with me frequently throughout the massage. She was very pleasant to chat with and I left feeling so refreshed! read more

My husband and I go about once a month to visit Jennifer and Zaida, and we always look forward to our visits. I had a splitting headache that an hour with Jenn and some aromatherapy was able to relieve tremendously. read more

I bought a gift certificate for my 17-year-old daughter to get a one-hour massage at this location because she is a serious athlete, and we have been looking for somewhere for her to get massages on a regular basis. The reviews here appeared outstanding, so I called to make sure that my daughter's age would not be a problem. I was told it was no problem, so I bought her a certificate online as a Christmas gift. My daughter called in late December to make an appointment, and she learned that there are only 2 massage therapists who work with underage clients, and they were both booked for the forseeable future. I called again just now and spoke to Angela, who advised me that actually, there is just one massage therapist who works with minors, and she only works weekends. I said, great, my daughter could come 4 or after on a weekend. Angela said Barbara works 9-3. I said, well, then my daughter will never be able to come, and I would like a refund on the gift certificate. Angela said they had never refunded a certificate, and she suggested that someone else use it. I said, no, it was my daughter's primary Christmas gift, and if she can't use it due to restrictive scheduling constraints on the part of the business, I expect a refund. Angela said she did not think they could refund a certificate bought online through the Elements website. I looked at the certificate and the online system and found the terms and conditions, which state that Elements locations can issue refunds by logging into the site. So they clearly CAN issue refunds. I feel like this was very unethical of the business. Bait and switch. I am so disappointed because I really wanted to support this locally owned business. read more

I was gifted a massage and my therapist, Desiree, was excellent. She listened to my concerns and was able to deliver a therapeutic deep tissue massage that addressed my chronic pain areas. She had a no nonsense approach and friendly demeanor. She combined some stretches with the bodywork which was also helpful. My body is grateful! read more

I've had an Elements Massage membership for several months now. I've tried a handful of therapists and just hadn't found one I really enjoyed. Don't get me wrong they haven't been bad massages they just weren't what I was needed. Today I visited this location and had Jill as my therapist, she was great!! I've already got my next two appointments booked with her. Needless to say that I've found my therapist that is best for me. read more

Adam was amazing! He knows how the body connects and took care of all my pain areas!!

I've been here a few times and I have always been fairly happy. My last massage was with Amanda. And I must say she is exceptional. She knows so much about the body and trigger points. I felt so good after I left read more

This location provides really awesome customer service!! I started off my morning At the wrong location which almost caused me to be late to my appointment but Beth at the front desk was so understanding and quickly and efficiently got me checked in and ready for My massage. Desiree was my massage therapist who did not LEAVE until I was completely satisfied. Her hands are heaven sent! Thanks to these girls I will be back!! read more

I was in a minor car accident and wanted to get a massage to help with pain relief. I called Elements Massage and they had an appointment available right away! The atmosphere here is amazing- so relaxing and peaceful. The receptionist was kind, helpful, and even offered me some water upon arrival. I had Erin as my massage therapist and was extremely pleased as she was very professional and made my neck/back pain a lot better with just a 60 minute massage. She even gave me some neck stretches to do at home to help ease the pain. Elements Massage went above and beyond my expectations, I would recommend them for pain relief or even just for relaxation! read more

This Elements massage location is top notch! Very personable & professional staff. Very clean establishment. I've have many massages over the yrs, at fancy spas and at a variety of different locations. This 60 min. was in the top of my massage ratings. My massage therapist John S. was absolutely amazing!! He listened to where I said my problem areas or issues were & he found them! He did a fantastic job working out some big knots & gave me the relief & relaxation I needed. I'm going back on Friday for a 90 min. one. I would highly recommend Elements massage read more

I wish I could give Jennifer a million stars! She is the best message therapist I've had at ANY Elements Massage. She is personable and makes you feel very comfortable. I love that she gives you your time to relax and unwind. I've had other massage therapists talk a lot throughout the massage, which is fine but your there to relax. She makes the most perfect conversation and is just amazing!! I will only ever go to Jennifer! read more

If you are in the Phoenix area and do not get a massage from Petko, you are truly missing out. It was unreal.

just returning from this place. The most shocking experience I have ever had at a massage. I booked a 90 min trigger point and deep tissue massage. I was given an appt with someone called JW. He takes me to massage room, does not bother to ask how much pressure I am comfirtable with. nevertheless i explain my trigger points in upper back. he is abrupt, avoids eye contact and simply informs me he will start from the foot and do my trigger points last. then leaves me to change. returns a few minutes later and starts working on the leg with a LOT of pressure. I tell him about having had surgery on the knee 2 months ago and that its still sore. he does not acknowledge it. then he is putting way too much pressure on the calf and thigh so much that it brings me to tears. I tell him this is hurting. his response" well this is the least pressure I use so let me find someone else" and leaves the room. informs me a minute later that there is no one else. I dress and leave. This was a pathetic experience and no customer should be treated this way. He could've checked about extent of pressure and worked on my problem areas first . In the past massage therapists have been empathetic and accomodating and enquiring about how it feels and if anything needs to be done differently. This was ' my way or the highway". Never again to elements massage at desert ridge. read more

I have been coming to this location for 2 years now and they are great. Always taking care of there clients. My massage therapist Zaira is the best she knows exactly what I need every time. Her massage is so relaxing and spiritually awakening. I am always emotionally drained before my massage and after I feel like a new person. Jennifer is also a great massage therapist she takes care of both my best friend and my fiancée. read more

This was a wonderful experience! All safety precautions were taken and the therapist Amanda was very professional and she did a phenomenal job. read more

Overall good place but some therapists have absolutely no strength in there hands and didn't even feel like got anything from it. They need to be transparent about there membership versus the partially suspend policy as they charge u for not cancelling in time. It can get very confusing. read more

My wife has gone here a few times and they keep charging our credit card for massages that she did not schedule or use, This is ridiculous, and seems like a scam to me. I am not sure how good their massages actually are but their billing practices are not acceptable. She won't be going back and we will probably need to dispute the charges with our credit company if they won't refund us the money, read more