I'm extremely disappointed with my experience here. I originally booked a 90-minute massage with Dino after seeing so many great reviews about him. A few hours before my appointment, I received multiple calls asking me to reschedule to a different time and told it was a different therapist. The cancellation period was already in effect so I had no ability to change anything on my end. I adjusted my work schedule to make it happen, only to then be told Dino decided he would still take my appointment after all at the new time. I confirmed the new time and showed up on time for my now 5:30 appointment.
When I arrived, the receptionist told me Dino "went on lunch and never came back," and I was reassigned to another therapist with no notice or explanation. They also told me that the therapist would not be getting to me until after her current client, but assured me not to worry because I would still receive my full time.
Before the massage even began, I clearly explained that my upper back was the focus area due to significant knots, and I specifically asked for my neck to be avoided because I recently had a CT scan done on a lump that's bothering me. Despite making this very clear multiple times, about two minutes into the massage the therapist worked aggressively around my neck until I asked her to please stop.
The massage didn't start until 5:45pm itself and felt rushed and unintentional, the room and/or therapist smelled strongly like cigarettes, and to top it off, my "90-minute" massage ended at 6:57pm. That comes out to about 72 minutes of actual massage time instead of the full 90 minutes I paid for. I told the receptionist this as she was asking for gratuity and she told me that was 90 minutes, however, the 90 minute mark would've been 15 minutes later than her telling me I was incorrect. A full 90 minute massage that started on time would've ended at 7, however, a late massage starting at 5:45 would've ended at 7:15.
Overall, this experience felt incredibly unprofessional, disorganized, and dismissive of both my time and my concerns. I rarely leave negative reviews, but this was honestly unacceptable and I hope to bring awareness to those who are expecting a different experience like I was. read more